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fix: #536 #538 performance metrics — filter CDR by agentId, add team call counts

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#536: Performance endpoint now accepts agentId query param and filters
CDR to that agent only. Previously returned all agents' calls as one
agent's total. Fixed 'Unanswered' → 'NotAnswered' status filter.

#538: Team performance now includes per-agent call metrics (total,
inbound, outbound, answered, missed) from CDR data + teamTotals
aggregate. Previously only returned Ozonetel time breakdown without
any call counts.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
saridsa2
2026-04-10 19:33:59 +05:30
parent be505b8d1f
commit 0248c4cad1
2 changed files with 53 additions and 17 deletions
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28
src/ozonetel/ozonetel-agent.controller.ts
View File

@@ -322,23 +322,27 @@ export class OzonetelAgentController {
}
@Get('performance')
async performance(@Query('date') date?: string) {
async performance(@Query('date') date?: string, @Query('agentId') agentId?: string) {
const agent = agentId ?? this.defaultAgentId;
const targetDate = date ?? new Date().toISOString().split('T')[0];
this.logger.log(`Performance: date=${targetDate} agent=${this.defaultAgentId}`);
this.logger.log(`Performance: date=${targetDate} agent=${agent}`);
const [cdr, summary, aht] = await Promise.all([
this.ozonetelAgent.fetchCDR({ date: targetDate }),
this.ozonetelAgent.getAgentSummary(this.defaultAgentId, targetDate),
this.ozonetelAgent.getAHT(this.defaultAgentId),
this.ozonetelAgent.getAgentSummary(agent, targetDate),
this.ozonetelAgent.getAHT(agent),
]);
const totalCalls = cdr.length;
const inbound = cdr.filter((c: any) => c.Type === 'InBound').length;
const outbound = cdr.filter((c: any) => c.Type === 'Manual' || c.Type === 'Progressive').length;
const answered = cdr.filter((c: any) => c.Status === 'Answered').length;
const missed = cdr.filter((c: any) => c.Status === 'Unanswered' || c.Status === 'NotAnswered').length;
// Filter CDR to this agent only — fetchCDR returns all agents' calls
const agentCdr = cdr.filter((c: any) => c.AgentID === agent || c.AgentName === agent);
const talkTimes = cdr
const totalCalls = agentCdr.length;
const inbound = agentCdr.filter((c: any) => c.Type === 'InBound').length;
const outbound = agentCdr.filter((c: any) => c.Type === 'Manual' || c.Type === 'Progressive').length;
const answered = agentCdr.filter((c: any) => c.Status === 'Answered').length;
const missed = agentCdr.filter((c: any) => c.Status === 'NotAnswered').length;
const talkTimes = agentCdr
.filter((c: any) => c.TalkTime && c.TalkTime !== '00:00:00')
.map((c: any) => {
const parts = c.TalkTime.split(':').map(Number);
@@ -349,12 +353,12 @@ export class OzonetelAgentController {
: 0;
const dispositions: Record<string, number> = {};
for (const c of cdr) {
for (const c of agentCdr) {
const d = (c as any).Disposition || 'No Disposition';
dispositions[d] = (dispositions[d] ?? 0) + 1;
}
const appointmentsBooked = cdr.filter((c: any) =>
const appointmentsBooked = agentCdr.filter((c: any) =>
c.Disposition?.toLowerCase().includes('appointment'),
).length;