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fix: #536 #538 performance metrics — filter CDR by agentId, add team call counts

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#536: Performance endpoint now accepts agentId query param and filters
CDR to that agent only. Previously returned all agents' calls as one
agent's total. Fixed 'Unanswered' → 'NotAnswered' status filter.

#538: Team performance now includes per-agent call metrics (total,
inbound, outbound, answered, missed) from CDR data + teamTotals
aggregate. Previously only returned Ozonetel time breakdown without
any call counts.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
saridsa2
2026-04-10 19:33:59 +05:30
parent be505b8d1f
commit 0248c4cad1
2 changed files with 53 additions and 17 deletions
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28
src/ozonetel/ozonetel-agent.controller.ts
View File

@@ -322,23 +322,27 @@ export class OzonetelAgentController {
}
@Get('performance')
async performance(@Query('date') date?: string) {
async performance(@Query('date') date?: string, @Query('agentId') agentId?: string) {
const agent = agentId ?? this.defaultAgentId;
const targetDate = date ?? new Date().toISOString().split('T')[0];
this.logger.log(`Performance: date=${targetDate} agent=${this.defaultAgentId}`);
this.logger.log(`Performance: date=${targetDate} agent=${agent}`);
const [cdr, summary, aht] = await Promise.all([
this.ozonetelAgent.fetchCDR({ date: targetDate }),
this.ozonetelAgent.getAgentSummary(this.defaultAgentId, targetDate),
this.ozonetelAgent.getAHT(this.defaultAgentId),
this.ozonetelAgent.getAgentSummary(agent, targetDate),
this.ozonetelAgent.getAHT(agent),
]);
const totalCalls = cdr.length;
const inbound = cdr.filter((c: any) => c.Type === 'InBound').length;
const outbound = cdr.filter((c: any) => c.Type === 'Manual' || c.Type === 'Progressive').length;
const answered = cdr.filter((c: any) => c.Status === 'Answered').length;
const missed = cdr.filter((c: any) => c.Status === 'Unanswered' || c.Status === 'NotAnswered').length;
// Filter CDR to this agent only — fetchCDR returns all agents' calls
const agentCdr = cdr.filter((c: any) => c.AgentID === agent || c.AgentName === agent);
const talkTimes = cdr
const totalCalls = agentCdr.length;
const inbound = agentCdr.filter((c: any) => c.Type === 'InBound').length;
const outbound = agentCdr.filter((c: any) => c.Type === 'Manual' || c.Type === 'Progressive').length;
const answered = agentCdr.filter((c: any) => c.Status === 'Answered').length;
const missed = agentCdr.filter((c: any) => c.Status === 'NotAnswered').length;
const talkTimes = agentCdr
.filter((c: any) => c.TalkTime && c.TalkTime !== '00:00:00')
.map((c: any) => {
const parts = c.TalkTime.split(':').map(Number);
@@ -349,12 +353,12 @@ export class OzonetelAgentController {
: 0;
const dispositions: Record<string, number> = {};
for (const c of cdr) {
for (const c of agentCdr) {
const d = (c as any).Disposition || 'No Disposition';
dispositions[d] = (dispositions[d] ?? 0) + 1;
}
const appointmentsBooked = cdr.filter((c: any) =>
const appointmentsBooked = agentCdr.filter((c: any) =>
c.Disposition?.toLowerCase().includes('appointment'),
).length;

42
src/supervisor/supervisor.service.ts
View File

@@ -186,20 +186,52 @@ export class SupervisorService implements OnModuleInit {
);
const agents = agentData?.agents?.edges?.map((e: any) => e.node) ?? [];
// Fetch Ozonetel time summary per agent
// Fetch CDR for the entire account for this date (one call, not per-agent)
let allCdr: any[] = [];
try {
allCdr = await this.ozonetel.fetchCDR({ date });
} catch (err) {
this.logger.warn(`Failed to fetch CDR for ${date}: ${err}`);
}
// Fetch Ozonetel time summary per agent + compute call metrics from CDR
const summaries = await Promise.all(
agents.map(async (agent: any) => {
if (!agent.ozonetelAgentId) return { ...agent, timeBreakdown: null };
if (!agent.ozonetelAgentId) return { ...agent, timeBreakdown: null, calls: null };
try {
const summary = await this.ozonetel.getAgentSummary(agent.ozonetelAgentId, date);
return { ...agent, timeBreakdown: summary };
// Filter CDR to this agent
const agentCdr = allCdr.filter(
(c: any) => c.AgentID === agent.ozonetelAgentId || c.AgentName === agent.ozonetelAgentId,
);
const totalCalls = agentCdr.length;
const inbound = agentCdr.filter((c: any) => c.Type === 'InBound').length;
const outbound = agentCdr.filter((c: any) => c.Type === 'Manual' || c.Type === 'Progressive').length;
const answered = agentCdr.filter((c: any) => c.Status === 'Answered').length;
const missed = agentCdr.filter((c: any) => c.Status === 'NotAnswered').length;
return {
...agent,
timeBreakdown: summary,
calls: { total: totalCalls, inbound, outbound, answered, missed },
};
} catch (err) {
this.logger.warn(`Failed to get summary for ${agent.ozonetelAgentId}: ${err}`);
return { ...agent, timeBreakdown: null };
return { ...agent, timeBreakdown: null, calls: null };
}
}),
);
return { date, agents: summaries };
// Aggregate team totals
const teamTotals = {
totalCalls: summaries.reduce((sum, a) => sum + (a.calls?.total ?? 0), 0),
inbound: summaries.reduce((sum, a) => sum + (a.calls?.inbound ?? 0), 0),
outbound: summaries.reduce((sum, a) => sum + (a.calls?.outbound ?? 0), 0),
answered: summaries.reduce((sum, a) => sum + (a.calls?.answered ?? 0), 0),
missed: summaries.reduce((sum, a) => sum + (a.calls?.missed ?? 0), 0),
};
return { date, agents: summaries, teamTotals };
}
}