diff --git a/src/caller/caller-resolution.service.ts b/src/caller/caller-resolution.service.ts
index 3b28675..a325df7 100644
--- a/src/caller/caller-resolution.service.ts
+++ b/src/caller/caller-resolution.service.ts
@@ -165,6 +165,7 @@ export class CallerResolutionService {
             `mutation($data: PatientCreateInput!) { createPatient(data: $data) { id } }`,
             {
                 data: {
+                    name: `${firstName || 'Unknown'} ${lastName || ''}`.trim(),
                     fullName: { firstName: firstName || 'Unknown', lastName: lastName || '' },
                     phones: { primaryPhoneNumber: `+91${phone}` },
                     patientType: 'NEW',
diff --git a/src/maint/maint.controller.ts b/src/maint/maint.controller.ts
index df6d207..07f3dda 100644
--- a/src/maint/maint.controller.ts
+++ b/src/maint/maint.controller.ts
@@ -277,6 +277,7 @@ export class MaintController {
                         `mutation($data: PatientCreateInput!) { createPatient(data: $data) { id } }`,
                         {
                             data: {
+                                name: `${firstName} ${lastName}`.trim(),
                                 fullName: { firstName, lastName },
                                 phones: { primaryPhoneNumber: `+91${phone}` },
                                 patientType: 'NEW',
diff --git a/src/rules-engine/actions/escalate.action.ts b/src/rules-engine/actions/escalate.action.ts
index d2e0c86..1f6fa2d 100644
--- a/src/rules-engine/actions/escalate.action.ts
+++ b/src/rules-engine/actions/escalate.action.ts
@@ -60,6 +60,7 @@ export class EscalateActionHandler implements ActionHandler {
                 `mutation($data: PerformanceAlertCreateInput!) { createPerformanceAlert(data: $data) { id } }`,
                 {
                     data: {
+                        name: `${agentName || agentId}: ${params.message ?? alertType}${valueText ? ` (${valueText})` : ''}`,
                         agentId,
                         alertType,
                         severity,
diff --git a/src/supervisor/agent-history.service.ts b/src/supervisor/agent-history.service.ts
index a028c74..956a34e 100644
--- a/src/supervisor/agent-history.service.ts
+++ b/src/supervisor/agent-history.service.ts
@@ -154,6 +154,7 @@ export class AgentHistoryService implements OnModuleInit {
         }
 
         const data: Record<string, any> = {
+            name: `${params.ozonetelAgentId} ${params.eventType}`,
             eventType: params.eventType,
             eventAt: params.eventAt,
             source: 'OZONETEL_SUBSCRIPTION',
@@ -373,7 +374,7 @@ export class AgentHistoryService implements OnModuleInit {
         } else {
             await this.platform.query<any>(
                 `mutation($data: AgentSessionCreateInput!) { createAgentSession(data: $data) { id } }`,
-                { data: { ...data, agentId: agentUuid, date: sessionDate } },
+                { data: { ...data, name: `Session ${sessionDate}`, agentId: agentUuid, date: sessionDate } },
             );
         }
     }
diff --git a/src/widget/widget.service.ts b/src/widget/widget.service.ts
index 7af5534..5f48fac 100644
--- a/src/widget/widget.service.ts
+++ b/src/widget/widget.service.ts
@@ -65,6 +65,7 @@ export class WidgetService {
                     `mutation($data: PatientCreateInput!) { createPatient(data: $data) { id } }`,
                     {
                         data: {
+                            name: `${firstName} ${lastName}`.trim() || 'Unknown',
                             fullName: { firstName, lastName },
                             phones: { primaryPhoneNumber: `+91${phone}` },
                             patientType: 'NEW',
@@ -219,6 +220,7 @@ export class WidgetService {
             const created = await this.platform.queryWithAuth<any>(
                 `mutation($data: PatientCreateInput!) { createPatient(data: $data) { id } }`,
                 { data: {
+                    name: req.patientName.trim() || 'Unknown',
                     fullName: { firstName, lastName },
                     phones: { primaryPhoneNumber: `+91${phone}` },
                     patientType: 'NEW',
@@ -232,6 +234,7 @@ export class WidgetService {
         const appt = await this.platform.queryWithAuth<any>(
             `mutation($data: AppointmentCreateInput!) { createAppointment(data: $data) { id } }`,
             { data: {
+                name: `${req.patientName.trim() || 'Patient'} — ${new Date(req.scheduledAt).toISOString().slice(0, 10)}`,
                 scheduledAt: req.scheduledAt,
                 durationMin: 30,
                 appointmentType: 'CONSULTATION',
diff --git a/src/worklist/missed-queue.service.ts b/src/worklist/missed-queue.service.ts
index 0f65332..9b1f032 100644
--- a/src/worklist/missed-queue.service.ts
+++ b/src/worklist/missed-queue.service.ts
@@ -142,6 +142,7 @@ export class MissedQueueService implements OnModuleInit {
                     this.logger.log(`Dedup missed call ${phone}: count now ${newCount}${leadName ? ` (${leadName})` : ''}`);
                 } else {
                     const dataParts = [
+                        `name: "Missed — ${phone}"`,
                         `callStatus: MISSED`,
                         `direction: INBOUND`,
                         `callerNumber: { primaryPhoneNumber: "${phone}", primaryPhoneCallingCode: "+91" }`,