fix: appointmentStatus→status, missed call visibility, webhook callbackstatus, KB logging

- Renamed appointmentStatus to status in search + call-assist queries
- Missed calls worklist: removed agentName filter (shared FIFO queue)
- Webhook sets callbackstatus: PENDING_CALLBACK on missed calls
- AI chat: added KB content logging for debugging

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/ai/ai-chat.controller.ts

@@ -64,6 +64,7 @@ export class AiChatController {
     private async buildKnowledgeBase(auth: string): Promise<string> {
         const now = Date.now();
         if (this.knowledgeBase && now - this.kbLoadedAt < this.kbTtlMs) {
+            this.logger.log(`KB cache hit (${this.knowledgeBase.length} chars, age ${Math.round((now - this.kbLoadedAt) / 1000)}s)`);
             return this.knowledgeBase;
         }
 
@@ -120,6 +121,7 @@ export class AiChatController {
             }
         } catch (err) {
             this.logger.warn(`Failed to fetch clinics: ${err}`);
+            sections.push('## Clinics\nFailed to load clinic data.');
         }
 
         try {
@@ -155,6 +157,7 @@ export class AiChatController {
             }
         } catch (err) {
             this.logger.warn(`Failed to fetch health packages: ${err}`);
+            sections.push('\n## Health Packages\nFailed to load package data.');
         }
 
         try {
@@ -175,6 +178,7 @@ export class AiChatController {
             }
         } catch (err) {
             this.logger.warn(`Failed to fetch insurance partners: ${err}`);
+            sections.push('\n## Insurance Partners\nFailed to load insurance data.');
         }
 
         this.knowledgeBase = sections.join('\n') || 'No hospital information available yet.';
@@ -202,7 +206,9 @@ ${kb}`;
 
     private async chatWithTools(userMessage: string, auth: string) {
         const kb = await this.buildKnowledgeBase(auth);
+        this.logger.log(`KB content preview: ${kb.substring(0, 300)}...`);
         const systemPrompt = this.buildSystemPrompt(kb);
+        this.logger.log(`System prompt length: ${systemPrompt.length} chars, user message: "${userMessage.substring(0, 100)}"`);
         const platformService = this.platform;
 
         const { text, steps } = await generateText({

src/call-assist/call-assist.service.ts

@@ -52,7 +52,7 @@ export class CallAssistService {
 
                 const apptResult = await this.platform.queryWithAuth<any>(
                     `{ appointments(first: 10, orderBy: [{ scheduledAt: DescNullsLast }]) { edges { node {
-                        id scheduledAt appointmentStatus doctorName department reasonForVisit patientId
+                        id scheduledAt status doctorName department reasonForVisit patientId
                     } } } }`,
                     undefined, authHeader,
                 );
@@ -63,7 +63,7 @@ export class CallAssistService {
                     parts.push('\nPAST APPOINTMENTS:');
                     for (const a of appts) {
                         const date = a.scheduledAt ? new Date(a.scheduledAt).toLocaleDateString('en-IN') : '?';
-                        parts.push(`- ${date}: ${a.doctorName ?? '?'} (${a.department ?? '?'}) — ${a.appointmentStatus}`);
+                        parts.push(`- ${date}: ${a.doctorName ?? '?'} (${a.department ?? '?'}) — ${a.status}`);
                     }
                 }
             } else if (callerPhone) {

src/search/search.controller.ts

@@ -50,7 +50,7 @@ export class SearchController {
 
                 this.platform.queryWithAuth<any>(
                     `{ appointments(first: 50, orderBy: [{ scheduledAt: DescNullsLast }]) { edges { node {
-                        id scheduledAt doctorName department appointmentStatus patientId
+                        id scheduledAt doctorName department status patientId
                     } } } }`,
                     undefined, authHeader,
                 ).catch(() => ({ appointments: { edges: [] } })),

src/worklist/missed-call-webhook.controller.ts

@@ -135,6 +135,11 @@ export class MissedCallWebhookController {
             durationSec: data.duration,
             disposition: this.mapDisposition(data.disposition),
         };
+        // Set callback tracking fields for missed calls so they appear in the worklist
+        if (data.callStatus === 'MISSED') {
+            callData.callbackstatus = 'PENDING_CALLBACK';
+            callData.missedcallcount = 1;
+        }
         if (data.recordingUrl) {
             callData.recording = { primaryLinkUrl: data.recordingUrl, primaryLinkLabel: 'Recording' };
         }

src/worklist/worklist.service.ts

@@ -76,9 +76,9 @@ export class WorklistService {
 
     private async getMissedCalls(agentName: string, authHeader: string): Promise<any[]> {
         try {
-            // FIFO ordering (AscNullsLast) — oldest first. Filter to active callback statuses only.
+            // FIFO ordering (AscNullsLast) — oldest first. No agentName filter — missed calls are a shared queue.
             const data = await this.platform.queryWithAuth<any>(
-                `{ calls(first: 20, filter: { agentName: { eq: "${agentName}" }, callStatus: { eq: MISSED }, callbackstatus: { in: [PENDING_CALLBACK, CALLBACK_ATTEMPTED] } }, orderBy: [{ startedAt: AscNullsLast }]) { edges { node {
+                `{ calls(first: 20, filter: { callStatus: { eq: MISSED }, callbackstatus: { in: [PENDING_CALLBACK, CALLBACK_ATTEMPTED] } }, orderBy: [{ startedAt: AscNullsLast }]) { edges { node {
                     id name createdAt
                     direction callStatus agentName
                     callerNumber { primaryPhoneNumber }