diff --git a/src/supervisor/supervisor.service.ts b/src/supervisor/supervisor.service.ts
index cefcc42..d12a2e7 100644
--- a/src/supervisor/supervisor.service.ts
+++ b/src/supervisor/supervisor.service.ts
@@ -157,6 +157,7 @@ export class SupervisorService implements OnModuleInit {
             case 'incall': return 'in-call';
             case 'ACW': return 'acw';
             case 'logout': return 'offline';
+            case 'pause': // Ozonetel sends 'pause' via webhook when agent is paused
             case 'AUX':
                 // "changeMode" is the brief AUX during login — not a real pause
                 if (eventData === 'changeMode') return null;