fix(call-attribution): resolve Ozonetel chain AgentNames to agent.id

Inbound transferred calls arrive with AgentName like 'RamaiahAdmin -> GlobalHealthX'. The webhook was persisting the raw chain string and leaving agentId null; the CDR enrichment cron then silently skipped 100% of rows because the bulk CDR keys on caller-leg UCID while the webhook stores monitorUCID — the join never matched.

- missed-call-webhook: split chain on ' -> ', take final handler,
  resolve via AgentLookupService (ozonetelAgentId + display name)
- cdr-enrichment: index CDR rows by both UCID and monitorUCID so
  the cron actually patches historical rows
- enrichment also parses chain in CDR AgentName as a second fallback
- spec: add CallerResolutionService + AgentLookupService mocks

src/ozonetel/cdr-enrichment.service.ts

@@ -63,10 +63,18 @@ export class CdrEnrichmentService implements OnModuleInit, OnModuleDestroy {
             if (cdrRows.length === 0) continue;
 
             // Build UCID → cdr-row map so we can O(1) join per Call.
+            // Ozonetel emits two identifiers per call — `UCID` (caller-leg)
+            // and `monitorUCID` (agent-leg). The webhook stores `monitorUCID`,
+            // but the bulk CDR rows are keyed on caller-leg `UCID`. Index
+            // both so the lookup at line ~79 finds the row regardless of
+            // which side was persisted. Without this, transferred inbound
+            // calls never get their agent relation enriched.
             const byUcid = new Map<string, any>();
             for (const row of cdrRows) {
                 const ucid = String(row.UCID ?? '').trim();
+                const monitorUcid = String(row.monitorUCID ?? '').trim();
                 if (ucid) byUcid.set(ucid, row);
+                if (monitorUcid && monitorUcid !== ucid) byUcid.set(monitorUcid, row);
             }
             if (byUcid.size === 0) continue;
 
@@ -80,9 +88,25 @@ export class CdrEnrichmentService implements OnModuleInit, OnModuleDestroy {
                 if (!cdrRow) { skipped++; continue; }
 
                 const patch: Record<string, any> = {};
-                const cdrAgentId = cdrRow.AgentID;
-                if (cdrAgentId && !call.agentId) {
-                    const uuid = await this.agentLookup.resolveByOzonetelId(cdrAgentId);
+                if (!call.agentId) {
+                    // Primary resolution: use AgentID from CDR (unique lowercase id).
+                    const cdrAgentId = cdrRow.AgentID;
+                    let uuid = cdrAgentId
+                        ? await this.agentLookup.resolveByOzonetelId(cdrAgentId)
+                        : null;
+                    // Fallback: CDR AgentName may be a chain ("A -> B") for
+                    // transferred calls. Pick the final handler (last segment)
+                    // and look it up by display name or ozonetelId. Matches
+                    // the write-time resolution in missed-call-webhook.
+                    if (!uuid && cdrRow.AgentName) {
+                        const segments = String(cdrRow.AgentName).split('->').map((s) => s.trim()).filter(Boolean);
+                        const finalHandler = segments[segments.length - 1];
+                        if (finalHandler) {
+                            uuid =
+                                (await this.agentLookup.resolveByOzonetelId(finalHandler)) ??
+                                (await this.agentLookup.resolveByDisplayName(finalHandler));
+                        }
+                    }
                     if (uuid) patch.agentId = uuid;
                     if (cdrRow.AgentName) patch.agentName = cdrRow.AgentName;
                 }

src/worklist/missed-call-webhook.controller.ts

@@ -1,5 +1,6 @@
 import { Controller, Post, Body, Headers, Logger } from '@nestjs/common';
 import { PlatformGraphqlService } from '../platform/platform-graphql.service';
+import { AgentLookupService } from '../platform/agent-lookup.service';
 import { CallerResolutionService } from '../caller/caller-resolution.service';
 import { ConfigService } from '@nestjs/config';
 
@@ -22,6 +23,7 @@ export class MissedCallWebhookController {
         private readonly platform: PlatformGraphqlService,
         private readonly config: ConfigService,
         private readonly caller: CallerResolutionService,
+        private readonly agentLookup: AgentLookupService,
     ) {
         this.apiKey = config.get<string>('platform.apiKey') ?? '';
     }
@@ -197,6 +199,25 @@ export class MissedCallWebhookController {
             callData.recording = { primaryLinkUrl: data.recordingUrl, primaryLinkLabel: 'Recording' };
         }
 
+        // Resolve agent relation at write-time so the supervisor dashboard
+        // can bucket the row immediately. Ozonetel sends transferred calls
+        // with a chain-style AgentName like "RamaiahAdmin -> GlobalHealthX" —
+        // the final handler is the last segment, so split on " -> " and
+        // resolve that. Try both ozonetelAgentId (lowercase unique) and
+        // ozonetelDisplayName (mixed-case human label) since Ozonetel mixes
+        // formats across webhook payloads. Leaves agentId null on miss so
+        // the cdr-enrichment cron can still attempt a match by UCID later.
+        if (data.agentName) {
+            const segments = data.agentName.split('->').map((s) => s.trim()).filter(Boolean);
+            const finalHandler = segments[segments.length - 1];
+            if (finalHandler) {
+                const uuid =
+                    (await this.agentLookup.resolveByOzonetelId(finalHandler)) ??
+                    (await this.agentLookup.resolveByDisplayName(finalHandler));
+                if (uuid) callData.agentId = uuid;
+            }
+        }
+
         const result = await this.platform.queryWithAuth<any>(
             `mutation($data: CallCreateInput!) { createCall(data: $data) { id } }`,
             { data: callData },

src/worklist/missed-call-webhook.spec.ts

@@ -11,6 +11,8 @@ import { Test } from '@nestjs/testing';
 import { ConfigService } from '@nestjs/config';
 import { MissedCallWebhookController } from './missed-call-webhook.controller';
 import { PlatformGraphqlService } from '../platform/platform-graphql.service';
+import { AgentLookupService } from '../platform/agent-lookup.service';
+import { CallerResolutionService } from '../caller/caller-resolution.service';
 import {
     WEBHOOK_INBOUND_ANSWERED,
     WEBHOOK_INBOUND_MISSED,
@@ -48,11 +50,28 @@ describe('MissedCallWebhookController', () => {
             }),
         };
 
+        const mockCaller = {
+            resolve: jest.fn().mockResolvedValue({
+                leadId: '',
+                firstName: '',
+                lastName: '',
+                patientId: '',
+                isNew: true,
+            }),
+        };
+
+        const mockAgentLookup = {
+            resolveByOzonetelId: jest.fn().mockResolvedValue(null),
+            resolveByDisplayName: jest.fn().mockResolvedValue(null),
+        };
+
         const module = await Test.createTestingModule({
             controllers: [MissedCallWebhookController],
             providers: [
                 { provide: PlatformGraphqlService, useValue: mockPlatformGql },
                 { provide: ConfigService, useValue: mockConfig },
+                { provide: CallerResolutionService, useValue: mockCaller },
+                { provide: AgentLookupService, useValue: mockAgentLookup },
             ],
         }).compile();