feat: add worklist engine with prioritized missed calls, follow-ups, and leads

src/worklist/missed-call-webhook.controller.ts

@@ -0,0 +1,16 @@
+import { Controller, Post, Body, Logger } from '@nestjs/common';
+
+@Controller('webhooks/ozonetel')
+export class MissedCallWebhookController {
+    private readonly logger = new Logger(MissedCallWebhookController.name);
+
+    @Post('missed-call')
+    async handleMissedCall(@Body() body: Record<string, any>) {
+        this.logger.log(`Received missed call webhook: ${JSON.stringify(body)}`);
+
+        // TODO: Auto-assignment, duplicate merging, worklist insertion
+        // For now, just acknowledge receipt
+
+        return { received: true };
+    }
+}