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https://dev.azure.com/globalhealthx/EMR/_git/helix-engage-server
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feat(calls): consolidate agent identity via Ozonetel CDR
Ozonetel's webhook AgentName is a transfer-chain display string — same display can collide (two agents both named "GlobalHealthX" with distinct agent IDs), and chained like "RamaiahAdmin -> Ganesh Bandi -> GlobalHealthX". Team Performance was bucketing every unique raw string as a separate "agent", producing 7 rows for 3 real agents. Fix — authoritative agent link via CDR AgentID (unique): - New AgentLookupService (platform module): case-insensitive ozonetelAgentId → Agent UUID cache, shared across webhook / dispose / enrichment / backfill paths - Webhook + outbound-dispose now persist UCID on Call so CDR can join - Outbound dispose resolves agent relation at create time and overwrites from CDR AgentID post-hoc (catches dial transfers) - New CdrEnrichmentService: every 30 min fetches today + yesterday CDR, patches Calls missing agentId / transferredTo / transferType by UCID join. Well under Ozonetel's 2 req/min cap. - Historical backfill maint endpoint: /api/maint/enrich-call-agents with configurable day window (default 2, max 15). Rate-limited at 35s between dates. Call schema additions (synced on Global + Ramaiah): agent relation, ucid, transferredTo, transferType. agentName remains for legacy/display. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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@@ -1,8 +1,9 @@
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import { Module } from '@nestjs/common';
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import { PlatformGraphqlService } from './platform-graphql.service';
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import { AgentLookupService } from './agent-lookup.service';
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@Module({
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providers: [PlatformGraphqlService],
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exports: [PlatformGraphqlService],
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providers: [PlatformGraphqlService, AgentLookupService],
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exports: [PlatformGraphqlService, AgentLookupService],
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})
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export class PlatformModule {}
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