feat: agent summary, AHT, and performance aggregation endpoint

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/ozonetel/ozonetel-agent.service.ts

@@ -352,6 +352,81 @@ export class OzonetelAgentService {
         }
     }
 
+    async getAgentSummary(agentId: string, date: string): Promise<{
+        totalLoginDuration: string;
+        totalBusyTime: string;
+        totalIdleTime: string;
+        totalPauseTime: string;
+        totalWrapupTime: string;
+        totalDialTime: string;
+    } | null> {
+        const url = `https://${this.apiDomain}/ca_reports/summaryReport`;
+
+        try {
+            const token = await this.getToken();
+            const response = await axios({
+                method: 'GET',
+                url,
+                headers: {
+                    Authorization: `Bearer ${token}`,
+                    'Content-Type': 'application/json',
+                },
+                data: JSON.stringify({
+                    userName: this.accountId,
+                    agentId,
+                    fromDate: `${date} 00:00:00`,
+                    toDate: `${date} 23:59:59`,
+                }),
+            });
+
+            const data = response.data;
+            if (data.status === 'success' && data.message) {
+                const record = Array.isArray(data.message) ? data.message[0] : data.message;
+                return {
+                    totalLoginDuration: record.TotalLoginDuration ?? '00:00:00',
+                    totalBusyTime: record.TotalBusyTime ?? '00:00:00',
+                    totalIdleTime: record.TotalIdleTime ?? '00:00:00',
+                    totalPauseTime: record.TotalPauseTime ?? '00:00:00',
+                    totalWrapupTime: record.TotalWrapupTime ?? '00:00:00',
+                    totalDialTime: record.TotalDialTime ?? '00:00:00',
+                };
+            }
+            return null;
+        } catch (error: any) {
+            this.logger.error(`Agent summary failed: ${error.message}`);
+            return null;
+        }
+    }
+
+    async getAHT(agentId: string): Promise<string> {
+        const url = `https://${this.apiDomain}/ca_apis/aht`;
+
+        try {
+            const token = await this.getToken();
+            const response = await axios({
+                method: 'GET',
+                url,
+                headers: {
+                    Authorization: `Bearer ${token}`,
+                    'Content-Type': 'application/json',
+                },
+                data: JSON.stringify({
+                    userName: this.accountId,
+                    agentId,
+                }),
+            });
+
+            const data = response.data;
+            if (data.status === 'success') {
+                return data.AHT ?? '00:00:00';
+            }
+            return '00:00:00';
+        } catch (error: any) {
+            this.logger.error(`AHT failed: ${error.message}`);
+            return '00:00:00';
+        }
+    }
+
     async logoutAgent(params: {
         agentId: string;
         password: string;