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https://dev.azure.com/globalhealthx/EMR/_git/helix-engage-server
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feat(performance-alerts): rules-engine-driven alerts, persisted as PerformanceAlert
Phase A+B of the alerts overhaul: - New PerformanceFactsProvider exposes agent.idleMinutes (from AgentSession), agent.busyMinutes, agent.totalCallsToday, agent.bookedCallsToday, agent.conversionPercent - Implement EscalateActionHandler (was a stub): persists a PerformanceAlert row, dedupes per agent+type+IST date so a 5-min cron can't spam, updates value if it changes - New PerformanceConsumer: setInterval every 5 min, reads on_schedule rules referencing agent.* facts, evaluates per agent, dispatches escalate actions - Two starter rules in hospital-starter.json: excessive-idle (>60min) and low-conversion (<15% with >10 calls today). NPS deferred — no source signal exists yet - New PerformanceAlertsController: GET /api/supervisor/performance-alerts (active list), POST /:id/dismiss, POST /dismiss-all - Rules engine now injects EscalateActionHandler via DI so the action has access to PlatformGraphqlService for persistence Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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@@ -3,6 +3,7 @@ import { PlatformModule } from '../platform/platform.module';
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import { OzonetelAgentModule } from '../ozonetel/ozonetel-agent.module';
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import { SupervisorController } from './supervisor.controller';
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import { SupervisorBargeController } from './supervisor-barge.controller';
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import { PerformanceAlertsController } from './performance-alerts.controller';
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import { SupervisorService } from './supervisor.service';
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import { AgentHistoryService } from './agent-history.service';
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import { OzonetelAdminAuthService } from '../ozonetel/ozonetel-admin-auth.service';
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@@ -12,7 +13,7 @@ import { OzonetelAdminAuthService } from '../ozonetel/ozonetel-admin-auth.servic
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// — it causes a circular dependency via AuthModule.
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@Module({
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imports: [PlatformModule, forwardRef(() => OzonetelAgentModule)],
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controllers: [SupervisorController, SupervisorBargeController],
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controllers: [SupervisorController, SupervisorBargeController, PerformanceAlertsController],
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providers: [SupervisorService, AgentHistoryService, OzonetelAdminAuthService],
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exports: [SupervisorService, AgentHistoryService, OzonetelAdminAuthService],
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})
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