From 9472f83cd812039ca28c178d1fb54acd765bdfe9 Mon Sep 17 00:00:00 2001
From: saridsa2 <s.satya.suman@globaluniversityfoundation.com>
Date: Wed, 15 Apr 2026 07:14:16 +0530
Subject: [PATCH] feat(supervisor): team-performance reads AgentSession first,
 Ozonetel as fallback
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Phase 3 — wire the dashboard to the new metrics path without touching
the frontend. getTeamPerformance now:

1. Fetches AgentSession rows for the given IST date (keyed by agent UUID)
2. For each agent: uses AgentSession data rendered as HH:MM:SS if a row
   exists, otherwise falls back to Ozonetel summaryReport
3. Returns timeBreakdownSource so the frontend can optionally show which
   source was used

Frontend continues to parse the existing HH:MM:SS shape via parseTime()
— no UI change needed. Historical dates without AgentSession rows still
render via Ozonetel.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
---
 src/supervisor/supervisor.service.ts | 68 ++++++++++++++++++++++++++--
 1 file changed, 65 insertions(+), 3 deletions(-)

diff --git a/src/supervisor/supervisor.service.ts b/src/supervisor/supervisor.service.ts
index 8ee956b..1f85527 100644
--- a/src/supervisor/supervisor.service.ts
+++ b/src/supervisor/supervisor.service.ts
@@ -274,6 +274,11 @@ export class SupervisorService implements OnModuleInit {
         );
         const agents = agentData?.agents?.edges?.map((e: any) => e.node) ?? [];
 
+        // Fetch AgentSession rows for this date — the authoritative source
+        // for time breakdowns now that Phase 2 ingest is live. Keyed by
+        // agentId (UUID on platform) so we can match back by agent.id.
+        const sessionByAgentId = await this.fetchAgentSessionsByDate(date);
+
         // Fetch CDR for the entire account for this date (one call, not per-agent)
         let allCdr: any[] = [];
         try {
@@ -282,12 +287,23 @@ export class SupervisorService implements OnModuleInit {
             this.logger.warn(`Failed to fetch CDR for ${date}: ${err}`);
         }
 
-        // Fetch Ozonetel time summary per agent + compute call metrics from CDR
+        // Merge AgentSession → timeBreakdown (Ozonetel shape for UI compat);
+        // fall back to Ozonetel summary when no session row exists.
         const summaries = await Promise.all(
             agents.map(async (agent: any) => {
                 if (!agent.ozonetelAgentId) return { ...agent, timeBreakdown: null, calls: null };
                 try {
-                    const summary = await this.ozonetel.getAgentSummary(agent.ozonetelAgentId, date);
+                    let timeBreakdown: any = null;
+                    let source: 'AGENT_SESSION' | 'OZONETEL_SUMMARY' | 'NONE' = 'NONE';
+
+                    const session = sessionByAgentId.get(agent.id);
+                    if (session) {
+                        timeBreakdown = this.sessionToTimeBreakdown(session);
+                        source = 'AGENT_SESSION';
+                    } else {
+                        timeBreakdown = await this.ozonetel.getAgentSummary(agent.ozonetelAgentId, date);
+                        if (timeBreakdown) source = 'OZONETEL_SUMMARY';
+                    }
 
                     // Filter CDR to this agent
                     const agentCdr = allCdr.filter(
@@ -301,7 +317,8 @@ export class SupervisorService implements OnModuleInit {
 
                     return {
                         ...agent,
-                        timeBreakdown: summary,
+                        timeBreakdown,
+                        timeBreakdownSource: source,
                         calls: { total: totalCalls, inbound, outbound, answered, missed },
                     };
                 } catch (err) {
@@ -323,6 +340,51 @@ export class SupervisorService implements OnModuleInit {
         return { date, agents: summaries, teamTotals };
     }
 
+    // Pull AgentSession rows for the given IST date, keyed by agent UUID so
+    // getTeamPerformance can look them up per-agent.
+    private async fetchAgentSessionsByDate(date: string): Promise<Map<string, any>> {
+        const map = new Map<string, any>();
+        try {
+            const data = await this.platform.query<any>(
+                `{ agentSessions(first: 100, filter: { date: { eq: "${date}" } }) {
+                    edges { node {
+                        agentId loginDurationS busyTimeS idleTimeS pauseTimeS
+                        wrapupTimeS dialTimeS avgHandlingTimeS source lastSyncedAt
+                    } }
+                } }`,
+            );
+            const edges = data?.agentSessions?.edges ?? [];
+            for (const e of edges) {
+                if (e.node?.agentId) map.set(e.node.agentId, e.node);
+            }
+        } catch (err) {
+            this.logger.warn(`[PERF] Failed to fetch AgentSession rows for ${date}: ${err}`);
+        }
+        return map;
+    }
+
+    // Render AgentSession seconds in the HH:MM:SS shape the frontend expects
+    // (matches Ozonetel's summary so team-performance.tsx can parseTime() it
+    // without changing the page code).
+    private sessionToTimeBreakdown(session: any): any {
+        const hms = (sec: number | null | undefined): string => {
+            const s = Math.max(0, Math.round(sec ?? 0));
+            const h = Math.floor(s / 3600);
+            const m = Math.floor((s % 3600) / 60);
+            const r = s % 60;
+            return `${h}:${String(m).padStart(2, '0')}:${String(r).padStart(2, '0')}`;
+        };
+        return {
+            totalLoginTime: hms(session.loginDurationS),
+            totalBusyTime: hms(session.busyTimeS),
+            totalIdleTime: hms(session.idleTimeS),
+            totalPauseTime: hms(session.pauseTimeS),
+            totalWrapupTime: hms(session.wrapupTimeS),
+            totalDialTime: hms(session.dialTimeS),
+            avgHandlingTime: hms(session.avgHandlingTimeS),
+        };
+    }
+
     // --- Barge session management ---
 
     getBargeSession(agentId: string) {