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test: unit tests for Ozonetel integration, caller resolution, team, missed calls
48 tests across 5 new spec files, all passing in <1s: - ozonetel-agent.service.spec: agent auth (login/logout/retry), manual dial, set disposition, change state, token caching (10 tests) - missed-call-webhook.spec: webhook payload parsing, IST→UTC conversion, duration parsing, CallerID handling, JSON-wrapped body (9 tests) - missed-queue.spec: abandon call polling, PENDING_CALLBACK status, UCID dedup, phone normalization, istToUtc utility (8 tests) - caller-resolution.spec: phone→lead+patient resolution (4 paths: both exist, lead only, patient only, neither), caching, phone normalization, link-if-unlinked (9 tests) - team.spec: 5-step member creation flow, SIP seat linking, validation, temp password Redis cache, email normalization, workspace context caching (8 tests) Fixtures: ozonetel-payloads.ts with accurate Ozonetel API shapes from official docs — webhook payloads, CDR records, abandon calls, disposition responses, auth responses. QA coverage: TC-MC-01/02/03, TC-IB-05/06/07, backs TC-IB/OB-01→06 via the Ozonetel service layer. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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src/__fixtures__/ozonetel-payloads.ts
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src/__fixtures__/ozonetel-payloads.ts
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/**
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* Ozonetel API fixtures — accurate to the official docs (2026-04-10).
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*
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* These represent the EXACT shapes Ozonetel sends/returns. Used by
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* unit tests to mock Ozonetel API responses and replay webhook payloads
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* without a live Ozonetel account.
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*
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* Source: https://docs.ozonetel.com/reference
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*/
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// ─── Webhook "URL to Push" payloads ──────────────────────────────
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// Ozonetel POSTs these to our /webhooks/ozonetel/missed-call endpoint.
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// Field names match the CDR detail record (PascalCase).
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export const WEBHOOK_INBOUND_ANSWERED = {
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CallerID: '9949879837',
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Status: 'Answered',
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Type: 'InBound',
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StartTime: '2026-04-09 14:30:00',
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EndTime: '2026-04-09 14:34:00',
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CallDuration: '00:04:00',
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AgentName: 'global',
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AudioFile: 'https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/global_healthx/20260409_143000.mp3',
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monitorUCID: '31712345678901234',
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Disposition: 'General Enquiry',
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HangupBy: 'CustomerHangup',
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DID: '918041763400',
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CampaignName: 'Inbound_918041763400',
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};
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export const WEBHOOK_INBOUND_MISSED = {
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CallerID: '6309248884',
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Status: 'NotAnswered',
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Type: 'InBound',
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StartTime: '2026-04-09 15:00:00',
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EndTime: '2026-04-09 15:00:30',
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CallDuration: '00:00:00',
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AgentName: '',
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AudioFile: '',
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monitorUCID: '31712345678905678',
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Disposition: '',
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HangupBy: 'CustomerHangup',
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DID: '918041763400',
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CampaignName: 'Inbound_918041763400',
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};
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export const WEBHOOK_OUTBOUND_ANSWERED = {
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CallerID: '',
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Status: 'Answered',
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Type: 'OutBound',
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StartTime: '2026-04-09 16:00:00',
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EndTime: '2026-04-09 16:03:00',
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CallDuration: '00:03:00',
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AgentName: 'global',
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AudioFile: 'https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/global_healthx/20260409_160000.mp3',
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monitorUCID: '31712345678909999',
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Disposition: 'Appointment Booked',
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HangupBy: 'AgentHangup',
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DID: '918041763400',
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CampaignName: 'Inbound_918041763400',
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};
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export const WEBHOOK_OUTBOUND_NO_ANSWER = {
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CallerID: '',
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Status: 'NotAnswered',
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Type: 'OutBound',
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StartTime: '2026-04-09 16:10:00',
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EndTime: '2026-04-09 16:10:45',
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CallDuration: '00:00:00',
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AgentName: 'global',
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AudioFile: '',
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monitorUCID: '31712345678908888',
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Disposition: '',
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HangupBy: 'Timeout',
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DID: '918041763400',
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CampaignName: 'Inbound_918041763400',
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};
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// ─── Agent Authentication ────────────────────────────────────────
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// POST /CAServices/AgentAuthenticationV2/index.php
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export const AGENT_AUTH_LOGIN_SUCCESS = {
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status: 'success',
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message: 'Agent global logged in successfully',
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};
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export const AGENT_AUTH_LOGIN_ALREADY = {
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status: 'error',
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message: 'Agent has already logged in',
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};
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export const AGENT_AUTH_LOGOUT_SUCCESS = {
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status: 'success',
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message: 'Agent global logged out successfully',
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};
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export const AGENT_AUTH_INVALID = {
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status: 'error',
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message: 'Invalid Authentication',
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};
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// ─── Set Disposition ─────────────────────────────────────────────
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// POST /ca_apis/DispositionAPIV2 (action=Set)
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export const DISPOSITION_SET_DURING_CALL = {
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status: 'Success',
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message: 'Disposition Queued Successfully',
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};
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export const DISPOSITION_SET_AFTER_CALL = {
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details: 'Disposition saved successfully',
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status: 'Success',
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};
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export const DISPOSITION_SET_UPDATE = {
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status: 'Success',
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message: 'Disposition Updated Successfully',
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};
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export const DISPOSITION_INVALID_UCID = {
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status: 'Fail',
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message: 'Invalid ucid',
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};
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export const DISPOSITION_INVALID_AGENT = {
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status: 'Fail',
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message: 'Invalid Agent ID',
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};
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// ─── CDR Detail Record ──────────────────────────────────────────
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// GET /ca_reports/fetchCDRDetails
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export const CDR_DETAIL_RECORD = {
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AgentDialStatus: 'answered',
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AgentID: 'global',
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AgentName: 'global',
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CallAudio: 'https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/global_healthx/20260409_143000.mp3',
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CallDate: '2026-04-09',
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CallID: 31733467784618213,
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CallerConfAudioFile: '',
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CallerID: '9949879837',
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CampaignName: 'Inbound_918041763400',
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Comments: '',
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ConferenceDuration: '00:00:00',
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CustomerDialStatus: 'answered',
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CustomerRingTime: '00:00:05',
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DID: '918041763400',
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DialOutName: '',
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DialStatus: 'answered',
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DialedNumber: '523590',
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Disposition: 'General Enquiry',
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Duration: '00:04:00',
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DynamicDID: '',
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E164: '+919949879837',
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EndTime: '14:34:00',
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Event: 'AgentDial',
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HandlingTime: '00:04:05',
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HangupBy: 'CustomerHangup',
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HoldDuration: '00:00:00',
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Location: 'Bangalore',
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PickupTime: '14:30:05',
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Rating: 0,
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RatingComments: '',
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Skill: 'General',
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StartTime: '14:30:00',
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Status: 'Answered',
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TalkTime: '00:04:00',
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TimeToAnswer: '00:00:05',
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TransferType: '',
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TransferredTo: '',
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Type: 'InBound',
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UCID: 31712345678901234,
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UUI: '',
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WrapUpEndTime: '14:34:10',
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WrapUpStartTime: '14:34:00',
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WrapupDuration: '00:00:10',
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};
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export const CDR_RESPONSE_SUCCESS = {
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status: 'success',
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message: 'success',
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details: [CDR_DETAIL_RECORD],
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};
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export const CDR_RESPONSE_EMPTY = {
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status: 'success',
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message: 'success',
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details: [],
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};
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// ─── Abandon / Missed Calls ─────────────────────────────────────
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// GET /ca_apis/abandonCalls
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export const ABANDON_CALL_RECORD = {
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monitorUCID: 31712345678905678,
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type: 'InBound',
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status: 'NotAnswered',
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campaign: 'Inbound_918041763400',
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callerID: '6309248884',
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did: '918041763400',
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skillID: '',
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skill: '',
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agentID: 'global',
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agent: 'global',
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hangupBy: 'CustomerHangup',
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callTime: '2026-04-09 15:00:33',
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};
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export const ABANDON_RESPONSE_SUCCESS = {
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status: 'success',
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message: [ABANDON_CALL_RECORD],
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};
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export const ABANDON_RESPONSE_EMPTY = {
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status: 'success',
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message: [],
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};
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// ─── Get Disposition List ────────────────────────────────────────
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// POST /ca_apis/DispositionAPIV2 (action=get)
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export const DISPOSITION_LIST_SUCCESS = {
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status: 'Success',
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details: 'General Enquiry, Appointment Booked, Follow Up, Not Interested, Wrong Number, ',
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};
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