feat: rules engine — json-rules-engine integration with worklist scoring

- Self-contained NestJS module: types, storage (Redis+JSON), fact providers, action handlers
- PriorityConfig CRUD (slider values for task weights, campaign weights, source weights)
- Score action handler with SLA multiplier + campaign multiplier formula
- Worklist consumer: scores and ranks items before returning
- Hospital starter template (7 rules)
- REST API: /api/rules/* (CRUD, priority-config, evaluate, templates)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/worklist/worklist.module.ts

@@ -1,6 +1,7 @@
 import { Module, forwardRef } from '@nestjs/common';
 import { PlatformModule } from '../platform/platform.module';
 import { OzonetelAgentModule } from '../ozonetel/ozonetel-agent.module';
+import { RulesEngineModule } from '../rules-engine/rules-engine.module';
 import { WorklistController } from './worklist.controller';
 import { WorklistService } from './worklist.service';
 import { MissedQueueService } from './missed-queue.service';
@@ -8,7 +9,7 @@ import { MissedCallWebhookController } from './missed-call-webhook.controller';
 import { KookooCallbackController } from './kookoo-callback.controller';
 
 @Module({
-    imports: [PlatformModule, forwardRef(() => OzonetelAgentModule)],
+    imports: [PlatformModule, forwardRef(() => OzonetelAgentModule), RulesEngineModule],
     controllers: [WorklistController, MissedCallWebhookController, KookooCallbackController],
     providers: [WorklistService, MissedQueueService],
     exports: [MissedQueueService],

src/worklist/worklist.service.ts

@@ -1,5 +1,6 @@
 import { Injectable, Logger } from '@nestjs/common';
 import { PlatformGraphqlService } from '../platform/platform-graphql.service';
+import { WorklistConsumer } from '../rules-engine/consumers/worklist.consumer';
 
 export type WorklistResponse = {
     missedCalls: any[];
@@ -12,15 +13,33 @@ export type WorklistResponse = {
 export class WorklistService {
     private readonly logger = new Logger(WorklistService.name);
 
-    constructor(private readonly platform: PlatformGraphqlService) {}
+    constructor(
+        private readonly platform: PlatformGraphqlService,
+        private readonly worklistConsumer: WorklistConsumer,
+    ) {}
 
     async getWorklist(agentName: string, authHeader: string): Promise<WorklistResponse> {
-        const [missedCalls, followUps, marketingLeads] = await Promise.all([
+        const [rawMissedCalls, rawFollowUps, rawMarketingLeads] = await Promise.all([
             this.getMissedCalls(agentName, authHeader),
             this.getPendingFollowUps(agentName, authHeader),
             this.getAssignedLeads(agentName, authHeader),
         ]);
 
+        // Tag each item with a type field for the scoring engine
+        const combined = [
+            ...rawMissedCalls.map((item: any) => ({ ...item, type: 'missed' })),
+            ...rawFollowUps.map((item: any) => ({ ...item, type: 'follow-up' })),
+            ...rawMarketingLeads.map((item: any) => ({ ...item, type: 'lead' })),
+        ];
+
+        // Score and rank via rules engine
+        const scored = await this.worklistConsumer.scoreAndRank(combined);
+
+        // Split back into the 3 categories
+        const missedCalls = scored.filter((item: any) => item.type === 'missed');
+        const followUps = scored.filter((item: any) => item.type === 'follow-up');
+        const marketingLeads = scored.filter((item: any) => item.type === 'lead');
+
         return {
             missedCalls,
             followUps,