diff --git a/src/ai/ai-chat.controller.ts b/src/ai/ai-chat.controller.ts
index 39bc96b..c96738d 100644
--- a/src/ai/ai-chat.controller.ts
+++ b/src/ai/ai-chat.controller.ts
@@ -82,6 +82,9 @@ export class AiChatController {
   private async buildKnowledgeBase(auth: string): Promise<string> {
     const now = Date.now();
     if (this.knowledgeBase && now - this.kbLoadedAt < this.kbTtlMs) {
+      this.logger.log(
+        `KB cache hit (${this.knowledgeBase.length} chars, age ${Math.round((now - this.kbLoadedAt) / 1000)}s)`,
+      );
       return this.knowledgeBase;
     }
 
@@ -150,6 +153,7 @@ export class AiChatController {
       }
     } catch (err) {
       this.logger.warn(`Failed to fetch clinics: ${err}`);
+      sections.push('## Clinics\nFailed to load clinic data.');
     }
 
     try {
@@ -188,6 +192,7 @@ export class AiChatController {
       }
     } catch (err) {
       this.logger.warn(`Failed to fetch health packages: ${err}`);
+      sections.push('\n## Health Packages\nFailed to load package data.');
     }
 
     try {
@@ -211,6 +216,7 @@ export class AiChatController {
       }
     } catch (err) {
       this.logger.warn(`Failed to fetch insurance partners: ${err}`);
+      sections.push('\n## Insurance Partners\nFailed to load insurance data.');
     }
 
     this.knowledgeBase =
@@ -241,7 +247,11 @@ ${kb}`;
 
   private async chatWithTools(userMessage: string, auth: string) {
     const kb = await this.buildKnowledgeBase(auth);
+    this.logger.log(`KB content preview: ${kb.substring(0, 300)}...`);
     const systemPrompt = this.buildSystemPrompt(kb);
+    this.logger.log(
+      `System prompt length: ${systemPrompt.length} chars, user message: "${userMessage.substring(0, 100)}"`,
+    );
     const platformService = this.platform;
 
     const { text, steps } = await generateText({
diff --git a/src/call-assist/call-assist.service.ts b/src/call-assist/call-assist.service.ts
index 34d8127..0a89f57 100644
--- a/src/call-assist/call-assist.service.ts
+++ b/src/call-assist/call-assist.service.ts
@@ -62,7 +62,7 @@ export class CallAssistService {
 
         const apptResult = await this.platform.queryWithAuth<any>(
           `{ appointments(first: 10, orderBy: [{ scheduledAt: DescNullsLast }]) { edges { node {
-                        id scheduledAt appointmentStatus doctorName department reasonForVisit patientId
+                        id scheduledAt status doctorName department reasonForVisit patientId
                     } } } }`,
           undefined,
           authHeader,
@@ -77,7 +77,7 @@ export class CallAssistService {
               ? new Date(a.scheduledAt).toLocaleDateString('en-IN')
               : '?';
             parts.push(
-              `- ${date}: ${a.doctorName ?? '?'} (${a.department ?? '?'}) — ${a.appointmentStatus}`,
+              `- ${date}: ${a.doctorName ?? '?'} (${a.department ?? '?'}) — ${a.status}`,
             );
           }
         }
diff --git a/src/search/search.controller.ts b/src/search/search.controller.ts
index acfe6f4..4795995 100644
--- a/src/search/search.controller.ts
+++ b/src/search/search.controller.ts
@@ -60,7 +60,7 @@ export class SearchController {
           this.platform
             .queryWithAuth<any>(
               `{ appointments(first: 50, orderBy: [{ scheduledAt: DescNullsLast }]) { edges { node {
-                        id scheduledAt doctorName department appointmentStatus patientId
+                        id scheduledAt doctorName department status patientId
                     } } } }`,
               undefined,
               authHeader,
diff --git a/src/worklist/missed-call-webhook.controller.ts b/src/worklist/missed-call-webhook.controller.ts
index 34055da..e3b8860 100644
--- a/src/worklist/missed-call-webhook.controller.ts
+++ b/src/worklist/missed-call-webhook.controller.ts
@@ -169,6 +169,11 @@ export class MissedCallWebhookController {
       durationSec: data.duration,
       disposition: this.mapDisposition(data.disposition),
     };
+    // Set callback tracking fields for missed calls so they appear in the worklist
+    if (data.callStatus === 'MISSED') {
+      callData.callbackstatus = 'PENDING_CALLBACK';
+      callData.missedcallcount = 1;
+    }
     if (data.recordingUrl) {
       callData.recording = {
         primaryLinkUrl: data.recordingUrl,
diff --git a/src/worklist/missed-queue.service.ts b/src/worklist/missed-queue.service.ts
index e43a35a..b97003c 100644
--- a/src/worklist/missed-queue.service.ts
+++ b/src/worklist/missed-queue.service.ts
@@ -50,15 +50,16 @@ export class MissedQueueService implements OnModuleInit {
     let created = 0;
     let updated = 0;
 
+    // Ozonetel fromTime/toTime use HH:MM:SS format (time of day, filters within current day)
     const now = new Date();
     const fiveMinAgo = new Date(now.getTime() - 5 * 60 * 1000);
-    const format = (d: Date) => d.toISOString().replace('T', ' ').slice(0, 19);
+    const toHHMMSS = (d: Date) => d.toTimeString().slice(0, 8);
 
     let abandonCalls: any[];
     try {
       abandonCalls = await this.ozonetel.getAbandonCalls({
-        fromTime: format(fiveMinAgo),
-        toTime: format(now),
+        fromTime: toHHMMSS(fiveMinAgo),
+        toTime: toHHMMSS(now),
       });
     } catch (err) {
       this.logger.warn(`Failed to fetch abandon calls: ${err}`);
diff --git a/src/worklist/worklist.service.ts b/src/worklist/worklist.service.ts
index c32c540..04857aa 100644
--- a/src/worklist/worklist.service.ts
+++ b/src/worklist/worklist.service.ts
@@ -89,9 +89,9 @@ export class WorklistService {
     authHeader: string,
   ): Promise<any[]> {
     try {
-      // FIFO ordering (AscNullsLast) — oldest first. Filter to active callback statuses only.
+      // FIFO ordering (AscNullsLast) — oldest first. No agentName filter — missed calls are a shared queue.
       const data = await this.platform.queryWithAuth<any>(
-        `{ calls(first: 20, filter: { agentName: { eq: "${agentName}" }, callStatus: { eq: MISSED }, callbackstatus: { in: [PENDING_CALLBACK, CALLBACK_ATTEMPTED] } }, orderBy: [{ startedAt: AscNullsLast }]) { edges { node {
+        `{ calls(first: 20, filter: { callStatus: { eq: MISSED }, callbackstatus: { in: [PENDING_CALLBACK, CALLBACK_ATTEMPTED] } }, orderBy: [{ startedAt: AscNullsLast }]) { edges { node {
                     id name createdAt
                     direction callStatus agentName
                     callerNumber { primaryPhoneNumber }