#536: Performance endpoint now accepts agentId query param and filters
CDR to that agent only. Previously returned all agents' calls as one
agent's total. Fixed 'Unanswered' → 'NotAnswered' status filter.
#538: Team performance now includes per-agent call metrics (total,
inbound, outbound, answered, missed) from CDR data + teamTotals
aggregate. Previously only returned Ozonetel time breakdown without
any call counts.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Dispose endpoint creates Call entity for outbound calls (direction=OUTBOUND).
The webhook now skips outbound, so dispose is the only path for outbound records.
- MissedQueueService filters abandonCalls by own campaign (read from TelephonyConfigService).
Prevents cross-tenant ingestion from shared Ozonetel account.
- WorklistModule provides TelephonyConfigService directly (avoids circular dep with ConfigThemeModule).
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Dispose endpoint now accepts agentId from body (same pattern as dial
fix). Fixes "Invalid Agent ID" when disposing as non-default agent.
Also fixed JS operator precedence bug in campaign name fallback
that produced "Inbound_" instead of "Inbound_918041763400".
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Defect 5: Worklist, missed-call-webhook, missed-queue, ai-chat, and
rules-engine all used legacy lowercase field names (callbackstatus,
callsourcenumber, missedcallcount, callbackattemptedat) from the old
VPS schema. Fixed to camelCase (callbackStatus, callSourceNumber,
missedCallCount, callbackAttemptedAt) matching the current SDK sync.
Defect 6: Dial endpoint used global defaults (OZONETEL_AGENT_ID env
var) instead of the logged-in agent's config. Now accepts agentId
and campaignName from the frontend request body. Falls back to
telephony config → DID-derived campaign name → explicit error.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
When Ozonetel sends an ACW event, starts a 30-second timer. If no
/api/ozonetel/dispose call arrives within that window (frontend
crashed, tab closed, page refreshed), auto-disposes with "General
Enquiry" + autoRelease:true. Agent exits ACW automatically.
Timer is cancelled when:
- Frontend submits disposition normally (cancelAcwTimer in controller)
- Agent transitions to Ready or Offline
- Agent logs out
Wiring: OzonetelAgentModule now imports SupervisorModule (forwardRef
for circular dep), controller injects SupervisorService to cancel
the timer on successful dispose.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Phase 1 of hospital onboarding & self-service plan
(docs/superpowers/plans/2026-04-06-hospital-onboarding-self-service.md).
Backend foundations to support the upcoming staff-portal Settings hub and
6-step setup wizard. No frontend in this phase.
New config services (mirroring ThemeService / WidgetConfigService):
- SetupStateService — tracks completion of 6 wizard steps; isWizardRequired()
drives the post-login redirect
- TelephonyConfigService — Ozonetel + Exotel + SIP, replaces 8 env vars,
seeds from env on first boot, masks secrets on GET,
'***masked***' sentinel on PUT means "keep existing"
- AiConfigService — provider, model, temperature, system prompt addendum;
API keys remain in env
New endpoints under /api/config:
- GET /api/config/setup-state returns state + wizardRequired flag
- PUT /api/config/setup-state/steps/:step mark step complete/incomplete
- POST /api/config/setup-state/dismiss dismiss wizard
- POST /api/config/setup-state/reset
- GET /api/config/telephony masked
- PUT /api/config/telephony
- POST /api/config/telephony/reset
- GET /api/config/ai
- PUT /api/config/ai
- POST /api/config/ai/reset
ConfigThemeModule is now @Global() so the new sidecar config services are
injectable from AuthModule, OzonetelAgentModule, MaintModule without creating
a circular dependency (ConfigThemeModule already imports AuthModule for
SessionService).
Migrated 11 env-var read sites to use the new services:
- ozonetel-agent.service: exotel API + ozonetel did/sipId via read-through getters
- ozonetel-agent.controller: defaultAgentId/Password/SipId via getters
- kookoo-ivr.controller: sipId/callerId via getters
- auth.controller: OZONETEL_AGENT_PASSWORD (login + logout)
- agent-config.service: sipDomain/wsPort/campaignName via getters
- maint.controller: forceReady + unlockAgent
- ai-provider: createAiModel and isAiConfigured refactored to pure factories
taking AiProviderOpts; no more ConfigService dependency
- widget-chat.service, recordings.service, ai-enrichment.service,
ai-chat.controller, ai-insight.consumer, call-assist.service: each builds
the AI model from AiConfigService.getConfig() + ConfigService API keys
Hot-reload guarantee: every consumer reads via a getter or builds per-call,
so admin updates take effect without sidecar restart. WidgetChatService
specifically rebuilds the model on each streamReply().
Bug fix bundled: dropped widget.json.hospitalName field (the original
duplicate that started this whole thread). WidgetConfigService now reads
brand.hospitalName from ThemeService at the 2 generateKey call sites.
Single source of truth for hospital name is workspace branding.
First-boot env seeding: TelephonyConfigService and AiConfigService both
copy their respective env vars into a fresh data/*.json on onModuleInit if
the file doesn't exist. Existing deployments auto-migrate without manual
intervention.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- SSE agent state stream: supervisor maintains state map from Ozonetel webhooks, streams via /api/supervisor/agent-state/stream
- Force-logout via SSE: distinct force-logout event type avoids conflict with normal login cycle
- Maint module (/api/maint): OTP-guarded endpoints for force-ready, unlock-agent, backfill-missed-calls, fix-timestamps
- Fix Ozonetel IST→UTC timestamp conversion: istToUtc() in webhook controller and missed-queue service
- Missed call lead lookup: ingestion queries leads by phone, stores leadId + leadName on Call entity
- Timestamp backfill endpoint: throttled at 700ms/mutation, idempotent (skips already-fixed records)
- Structured logging: full JSON payloads for agent/call webhooks, [DISPOSE] trace with agentId
- Fix dead code: agent-state endpoint auto-assign was after return statement
- Export SupervisorService for cross-module injection
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- MissedQueueService: polls Ozonetel abandonCalls every 30s, dedup by phone
- Auto-assigns oldest PENDING_CALLBACK call on agent Ready (dispose + state change)
- GET /api/worklist/missed-queue, PATCH /api/worklist/missed-queue/:id/status
- Worklist query updated with callback fields and FIFO ordering
- PlatformGraphqlService.query() made public for server-to-server ops
- forwardRef circular dependency resolution between WorklistModule and OzonetelAgentModule
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Fix Call record field names (recording, callerNumber, durationSec)
- Add POST /api/ozonetel/agent-ready using logout+login for Force Ready
- Add callerNumber to kookoo callback
- Better error logging with response body
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Replace CloudAgent V3 tbManualDial with Kookoo outbound.php
- Simple HTTP GET with api_key — no auth issues
- Kookoo callback endpoint: POST /webhooks/kookoo/callback
- Creates Call record in platform
- Matches caller to Lead by phone
- Remove agent login requirement before dial
- Tested: call queued successfully, phone rang
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
