Audited all 23 sidecar create-mutation call sites; 7 were missing the
top-level data.name field that the platform uses as record title:
- caller-resolution.service.ts createPatient — full name from first/last
- maint.controller.ts createPatient (backfill-lead-patient-links) — same
- widget.service.ts createPatient (chat path + booking path) — full name
- widget.service.ts createAppointment — "<Patient> — <date>"
- worklist/missed-queue.service.ts createCall — "Missed — <phone>"
- rules-engine/actions/escalate.action.ts createPerformanceAlert —
"<agent>: <message> (<value>)"
- supervisor/agent-history.service.ts createAgentEvent / createAgentSession
Cosmetic only — the app fetches fullName/agentName for display, so
end users never saw "Untitled". Fixes platform-side admin browsing.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
CALL and ACW overlap: an agent enters ACW before the CALL_END webhook
arrives. With a single shared pending slot, ACW_START would clobber the
pending CALL_START and CALL_END would compute 0-second duration against
the ACW_START timestamp. Verified in production data — 4/4 CALL_END rows
on Global had durationS=0.
Fix: one slot per category (pause/call/acw). Each END reads and clears
its own slot. READY and LOGOUT defensively flush all slots to avoid
leaking state across sessions.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- New AgentHistoryService: persistAgentEvent pairs START/END for durationS, patchCallTiming updates Call SLA fields
- Supervisor service wires handleCallEvent (CALL_START on Answered, CALL_END on Disconnect) and handleAgentEvent (LOGIN/LOGOUT/PAUSE/RESUME/ACW_START/ACW_END/READY) via priorState-aware mapping
- setInterval-based nightly-ish rollup: every 15min aggregates AgentEvent into AgentSession per IST day (idempotent upsert by agentId+date)
- Ozonetel dispose flow extracts HandlingTime/WrapupDuration/HoldDuration from CDR, patches Call timing fields
- Field names match platform truncation: durationS, loginDurationS, busyTimeS, idleTimeS, pauseTimeS, wrapupTimeS, avgHandlingTimeS, handlingTimeS, acwDurationS, holdDurationS, responseTimeS, sessionDate → date
- Skips cleanly on workspaces where AgentEvent entity isn't synced
Known issue: pending-pair map has single slot per agent, so ACW_START overwrites pending CALL_START and CALL_END computes 0s duration. Fix in followup.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
