Inbound webhook rows store agentName as Ozonetel's display string
("Ganesh Bandi", "GlobalHealthX") which doesn't match either
ozonetelAgentId or platform Agent.name. Add ozonetelDisplayName as a
third index — populated on each platform Agent with the Full Name from
the Ozonetel admin UI.
After this + setting display names on Global + Ramaiah agents:
backfill matched 122/136 (~90%) on Global; remaining are calls handled
by agents that don't exist on this workspace.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Ozonetel's webhook AgentName is a transfer-chain display string — same
display can collide (two agents both named "GlobalHealthX" with distinct
agent IDs), and chained like "RamaiahAdmin -> Ganesh Bandi -> GlobalHealthX".
Team Performance was bucketing every unique raw string as a separate
"agent", producing 7 rows for 3 real agents.
Fix — authoritative agent link via CDR AgentID (unique):
- New AgentLookupService (platform module): case-insensitive
ozonetelAgentId → Agent UUID cache, shared across webhook / dispose /
enrichment / backfill paths
- Webhook + outbound-dispose now persist UCID on Call so CDR can join
- Outbound dispose resolves agent relation at create time and overwrites
from CDR AgentID post-hoc (catches dial transfers)
- New CdrEnrichmentService: every 30 min fetches today + yesterday CDR,
patches Calls missing agentId / transferredTo / transferType by UCID
join. Well under Ozonetel's 2 req/min cap.
- Historical backfill maint endpoint: /api/maint/enrich-call-agents
with configurable day window (default 2, max 15). Rate-limited at 35s
between dates.
Call schema additions (synced on Global + Ramaiah): agent relation,
ucid, transferredTo, transferType. agentName remains for legacy/display.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
