Audited all 23 sidecar create-mutation call sites; 7 were missing the
top-level data.name field that the platform uses as record title:
- caller-resolution.service.ts createPatient — full name from first/last
- maint.controller.ts createPatient (backfill-lead-patient-links) — same
- widget.service.ts createPatient (chat path + booking path) — full name
- widget.service.ts createAppointment — "<Patient> — <date>"
- worklist/missed-queue.service.ts createCall — "Missed — <phone>"
- rules-engine/actions/escalate.action.ts createPerformanceAlert —
"<agent>: <message> (<value>)"
- supervisor/agent-history.service.ts createAgentEvent / createAgentSession
Cosmetic only — the app fetches fullName/agentName for display, so
end users never saw "Untitled". Fixes platform-side admin browsing.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Phase A+B of the alerts overhaul:
- New PerformanceFactsProvider exposes agent.idleMinutes (from
AgentSession), agent.busyMinutes, agent.totalCallsToday,
agent.bookedCallsToday, agent.conversionPercent
- Implement EscalateActionHandler (was a stub): persists a
PerformanceAlert row, dedupes per agent+type+IST date so a 5-min
cron can't spam, updates value if it changes
- New PerformanceConsumer: setInterval every 5 min, reads on_schedule
rules referencing agent.* facts, evaluates per agent, dispatches
escalate actions
- Two starter rules in hospital-starter.json: excessive-idle (>60min)
and low-conversion (<15% with >10 calls today). NPS deferred — no
source signal exists yet
- New PerformanceAlertsController: GET /api/supervisor/performance-alerts
(active list), POST /:id/dismiss, POST /dismiss-all
- Rules engine now injects EscalateActionHandler via DI so the action
has access to PlatformGraphqlService for persistence
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Defect 5: Worklist, missed-call-webhook, missed-queue, ai-chat, and
rules-engine all used legacy lowercase field names (callbackstatus,
callsourcenumber, missedcallcount, callbackattemptedat) from the old
VPS schema. Fixed to camelCase (callbackStatus, callSourceNumber,
missedCallCount, callbackAttemptedAt) matching the current SDK sync.
Defect 6: Dial endpoint used global defaults (OZONETEL_AGENT_ID env
var) instead of the logged-in agent's config. Now accepts agentId
and campaignName from the frontend request body. Falls back to
telephony config → DID-derived campaign name → explicit error.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
