- MissedQueueService: polls Ozonetel abandonCalls every 30s, dedup by phone
- Auto-assigns oldest PENDING_CALLBACK call on agent Ready (dispose + state change)
- GET /api/worklist/missed-queue, PATCH /api/worklist/missed-queue/:id/status
- Worklist query updated with callback fields and FIFO ordering
- PlatformGraphqlService.query() made public for server-to-server ops
- forwardRef circular dependency resolution between WorklistModule and OzonetelAgentModule
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Replace raw @anthropic-ai/sdk with Vercel AI SDK (generateText, tool, generateObject)
- Add provider abstraction (ai-provider.ts) — swap OpenAI/Anthropic via env var
- AI chat controller: dynamic KB from platform (clinics, packages, insurance), zero hardcoding
- AI enrichment service: use generateObject with Zod schema instead of manual JSON parsing
- Worklist: resolve agent name from platform currentUser API instead of JWT decode
- Worklist: fix GraphQL field names to match platform remapping (source, status, direction, etc.)
- Config: add AI_PROVIDER, AI_MODEL, OPENAI_API_KEY env vars
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
