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- get_agent_performance: call counts, conversion, NPS, threshold breaches - get_campaign_stats: lead counts, conversion per campaign - get_call_summary: aggregate stats by period with disposition breakdown - get_sla_breaches: missed calls past SLA threshold - Supervisor system prompt: unbiased, data-grounded, threshold-based - Context routing: supervisor/rules-engine/agent tool sets Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>