Files
helix-engage-server/src/ozonetel/ozonetel-agent.module.ts
saridsa2 846c5f4c9b feat(calls): consolidate agent identity via Ozonetel CDR
Ozonetel's webhook AgentName is a transfer-chain display string — same
display can collide (two agents both named "GlobalHealthX" with distinct
agent IDs), and chained like "RamaiahAdmin -> Ganesh Bandi -> GlobalHealthX".
Team Performance was bucketing every unique raw string as a separate
"agent", producing 7 rows for 3 real agents.

Fix — authoritative agent link via CDR AgentID (unique):

- New AgentLookupService (platform module): case-insensitive
  ozonetelAgentId → Agent UUID cache, shared across webhook / dispose /
  enrichment / backfill paths
- Webhook + outbound-dispose now persist UCID on Call so CDR can join
- Outbound dispose resolves agent relation at create time and overwrites
  from CDR AgentID post-hoc (catches dial transfers)
- New CdrEnrichmentService: every 30 min fetches today + yesterday CDR,
  patches Calls missing agentId / transferredTo / transferType by UCID
  join. Well under Ozonetel's 2 req/min cap.
- Historical backfill maint endpoint: /api/maint/enrich-call-agents
  with configurable day window (default 2, max 15). Rate-limited at 35s
  between dates.

Call schema additions (synced on Global + Ramaiah): agent relation,
ucid, transferredTo, transferType. agentName remains for legacy/display.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 07:43:28 +05:30

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TypeScript

import { Module, forwardRef } from '@nestjs/common';
import { OzonetelAgentController } from './ozonetel-agent.controller';
import { OzonetelAgentService } from './ozonetel-agent.service';
import { KookooIvrController } from './kookoo-ivr.controller';
import { CdrEnrichmentService } from './cdr-enrichment.service';
import { WorklistModule } from '../worklist/worklist.module';
import { PlatformModule } from '../platform/platform.module';
import { SupervisorModule } from '../supervisor/supervisor.module';
@Module({
imports: [PlatformModule, forwardRef(() => WorklistModule), forwardRef(() => SupervisorModule)],
controllers: [OzonetelAgentController, KookooIvrController],
providers: [OzonetelAgentService, CdrEnrichmentService],
exports: [OzonetelAgentService, CdrEnrichmentService],
})
export class OzonetelAgentModule {}