saridsa2 a6f4c51ca9 fix: disposition for answered inbound calls + SLA timing wiring + backfill ...

Three related fixes:

1. Disposition for answered inbound calls
   Previously the dispose endpoint sent the agent's choice to Ozonetel
   but never wrote it back to the platform Call record. The webhook's
   pre-disposition value ("General Enquiry" → INFO_PROVIDED) persisted.
   Now: dispose endpoint finds the Call by UCID and updates disposition
   to the agent's actual selection.

2. SLA timing wiring (assignedAt / answeredAt / responseTimeS)
   patchCallTiming() existed but was never called. Now wired into
   handleCallEvent:
   - "Calling" event → writes assignedAt (ring start)
   - "Answered" event → writes answeredAt + computes responseTimeS
     (answeredAt - startedAt = caller wait time)
   Uses patchCallTimingByUcid helper that looks up Call by UCID.

3. Backfill maint endpoint: POST /api/maint/backfill-call-disposition-timing
   Walks calls for a given date, joins to CDR by UCID (both legs),
   patches disposition (from CDR's mapped value, always overwrites),
   timing fields (answeredAt, assignedAt, responseTimeS from CDR),
   and CDR-specific durations (handlingTimeS, acwDurationS, holdDurationS).
   Idempotent — safe to run multiple times.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

2026-04-16 18:02:49 +05:30

..

maint.controller.ts

fix: disposition for answered inbound calls + SLA timing wiring + backfill

2026-04-16 18:02:49 +05:30

maint.guard.ts

feat: SSE agent state, maint module, timestamp fix, missed call lead lookup

2026-03-24 22:04:31 +05:30

maint.module.ts

feat: transcription fix + SLA write-back + real-time supervisor events

2026-04-01 16:59:23 +05:30