helix-engage-server/src/__fixtures__/ozonetel-payloads.ts

/**
 * Ozonetel API fixtures — accurate to the official docs (2026-04-10).
 *
 * These represent the EXACT shapes Ozonetel sends/returns. Used by
 * unit tests to mock Ozonetel API responses and replay webhook payloads
 * without a live Ozonetel account.
 *
 * Source: https://docs.ozonetel.com/reference
 */

// ─── Webhook "URL to Push" payloads ──────────────────────────────
// Ozonetel POSTs these to our /webhooks/ozonetel/missed-call endpoint.
// Field names match the CDR detail record (PascalCase).

export const WEBHOOK_INBOUND_ANSWERED = {
    CallerID: '9949879837',
    Status: 'Answered',
    Type: 'InBound',
    StartTime: '2026-04-09 14:30:00',
    EndTime: '2026-04-09 14:34:00',
    CallDuration: '00:04:00',
    AgentName: 'global',
    AudioFile: 'https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/global_healthx/20260409_143000.mp3',
    monitorUCID: '31712345678901234',
    Disposition: 'General Enquiry',
    HangupBy: 'CustomerHangup',
    DID: '918041763400',
    CampaignName: 'Inbound_918041763400',
};

export const WEBHOOK_INBOUND_MISSED = {
    CallerID: '6309248884',
    Status: 'NotAnswered',
    Type: 'InBound',
    StartTime: '2026-04-09 15:00:00',
    EndTime: '2026-04-09 15:00:30',
    CallDuration: '00:00:00',
    AgentName: '',
    AudioFile: '',
    monitorUCID: '31712345678905678',
    Disposition: '',
    HangupBy: 'CustomerHangup',
    DID: '918041763400',
    CampaignName: 'Inbound_918041763400',
};

export const WEBHOOK_OUTBOUND_ANSWERED = {
    CallerID: '',
    Status: 'Answered',
    Type: 'OutBound',
    StartTime: '2026-04-09 16:00:00',
    EndTime: '2026-04-09 16:03:00',
    CallDuration: '00:03:00',
    AgentName: 'global',
    AudioFile: 'https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/global_healthx/20260409_160000.mp3',
    monitorUCID: '31712345678909999',
    Disposition: 'Appointment Booked',
    HangupBy: 'AgentHangup',
    DID: '918041763400',
    CampaignName: 'Inbound_918041763400',
};

export const WEBHOOK_OUTBOUND_NO_ANSWER = {
    CallerID: '',
    Status: 'NotAnswered',
    Type: 'OutBound',
    StartTime: '2026-04-09 16:10:00',
    EndTime: '2026-04-09 16:10:45',
    CallDuration: '00:00:00',
    AgentName: 'global',
    AudioFile: '',
    monitorUCID: '31712345678908888',
    Disposition: '',
    HangupBy: 'Timeout',
    DID: '918041763400',
    CampaignName: 'Inbound_918041763400',
};

// ─── Agent Authentication ────────────────────────────────────────
// POST /CAServices/AgentAuthenticationV2/index.php

export const AGENT_AUTH_LOGIN_SUCCESS = {
    status: 'success',
    message: 'Agent global logged in successfully',
};

export const AGENT_AUTH_LOGIN_ALREADY = {
    status: 'error',
    message: 'Agent has already logged in',
};

export const AGENT_AUTH_LOGOUT_SUCCESS = {
    status: 'success',
    message: 'Agent global logged out successfully',
};

export const AGENT_AUTH_INVALID = {
    status: 'error',
    message: 'Invalid Authentication',
};

// ─── Set Disposition ─────────────────────────────────────────────
// POST /ca_apis/DispositionAPIV2 (action=Set)

export const DISPOSITION_SET_DURING_CALL = {
    status: 'Success',
    message: 'Disposition Queued Successfully',
};

export const DISPOSITION_SET_AFTER_CALL = {
    details: 'Disposition saved successfully',
    status: 'Success',
};

export const DISPOSITION_SET_UPDATE = {
    status: 'Success',
    message: 'Disposition Updated Successfully',
};

export const DISPOSITION_INVALID_UCID = {
    status: 'Fail',
    message: 'Invalid ucid',
};

export const DISPOSITION_INVALID_AGENT = {
    status: 'Fail',
    message: 'Invalid Agent ID',
};

// ─── CDR Detail Record ──────────────────────────────────────────
// GET /ca_reports/fetchCDRDetails

export const CDR_DETAIL_RECORD = {
    AgentDialStatus: 'answered',
    AgentID: 'global',
    AgentName: 'global',
    CallAudio: 'https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/global_healthx/20260409_143000.mp3',
    CallDate: '2026-04-09',
    CallID: 31733467784618213,
    CallerConfAudioFile: '',
    CallerID: '9949879837',
    CampaignName: 'Inbound_918041763400',
    Comments: '',
    ConferenceDuration: '00:00:00',
    CustomerDialStatus: 'answered',
    CustomerRingTime: '00:00:05',
    DID: '918041763400',
    DialOutName: '',
    DialStatus: 'answered',
    DialedNumber: '523590',
    Disposition: 'General Enquiry',
    Duration: '00:04:00',
    DynamicDID: '',
    E164: '+919949879837',
    EndTime: '14:34:00',
    Event: 'AgentDial',
    HandlingTime: '00:04:05',
    HangupBy: 'CustomerHangup',
    HoldDuration: '00:00:00',
    Location: 'Bangalore',
    PickupTime: '14:30:05',
    Rating: 0,
    RatingComments: '',
    Skill: 'General',
    StartTime: '14:30:00',
    Status: 'Answered',
    TalkTime: '00:04:00',
    TimeToAnswer: '00:00:05',
    TransferType: '',
    TransferredTo: '',
    Type: 'InBound',
    UCID: 31712345678901234,
    UUI: '',
    WrapUpEndTime: '14:34:10',
    WrapUpStartTime: '14:34:00',
    WrapupDuration: '00:00:10',
};

export const CDR_RESPONSE_SUCCESS = {
    status: 'success',
    message: 'success',
    details: [CDR_DETAIL_RECORD],
};

export const CDR_RESPONSE_EMPTY = {
    status: 'success',
    message: 'success',
    details: [],
};

// ─── Abandon / Missed Calls ─────────────────────────────────────
// GET /ca_apis/abandonCalls

export const ABANDON_CALL_RECORD = {
    monitorUCID: 31712345678905678,
    type: 'InBound',
    status: 'NotAnswered',
    campaign: 'Inbound_918041763400',
    callerID: '6309248884',
    did: '918041763400',
    skillID: '',
    skill: '',
    agentID: 'global',
    agent: 'global',
    hangupBy: 'CustomerHangup',
    callTime: '2026-04-09 15:00:33',
};

export const ABANDON_RESPONSE_SUCCESS = {
    status: 'success',
    message: [ABANDON_CALL_RECORD],
};

export const ABANDON_RESPONSE_EMPTY = {
    status: 'success',
    message: [],
};

// ─── Get Disposition List ────────────────────────────────────────
// POST /ca_apis/DispositionAPIV2 (action=get)

export const DISPOSITION_LIST_SUCCESS = {
    status: 'Success',
    details: 'General Enquiry, Appointment Booked, Follow Up, Not Interested, Wrong Number, ',
};