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Ozonetel sends action: 'pause' via webhook when agent is paused, but mapOzonetelAction only handled 'AUX'. The 'pause' action fell through to default (null), so the break SSE event was never emitted. The agent UI stayed on 'Ready' while Ozonetel had the agent PAUSED. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>