Files
helix-engage-server/src/platform
saridsa2 5b40f49b65 feat(agent-lookup): resolve by Ozonetel display name too
Inbound webhook rows store agentName as Ozonetel's display string
("Ganesh Bandi", "GlobalHealthX") which doesn't match either
ozonetelAgentId or platform Agent.name. Add ozonetelDisplayName as a
third index — populated on each platform Agent with the Full Name from
the Ozonetel admin UI.

After this + setting display names on Global + Ramaiah agents:
backfill matched 122/136 (~90%) on Global; remaining are calls handled
by agents that don't exist on this workspace.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 08:25:14 +05:30
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