helix-engage-server/src/rules-engine/actions/score.action.ts

// src/rules-engine/actions/score.action.ts

import type { ActionHandler, ActionResult } from '../types/action.types';
import type { RuleAction, ScoreActionParams } from '../types/rule.types';
import { computeSlaMultiplier } from '../facts/call-facts.provider';

export class ScoreActionHandler implements ActionHandler {
    type = 'score';

    async execute(action: RuleAction, context: Record<string, any>): Promise<ActionResult> {
        const params = action.params as ScoreActionParams;
        let score = params.weight;
        let slaApplied = false;
        let campaignApplied = false;

        if (params.slaMultiplier && context['call.slaElapsedPercent'] != null) {
            score *= computeSlaMultiplier(context['call.slaElapsedPercent']);
            slaApplied = true;
        }

        if (params.campaignMultiplier) {
            const campaignWeight = (context['_campaignWeight'] ?? 5) / 10;
            const sourceWeight = (context['_sourceWeight'] ?? 5) / 10;
            score *= campaignWeight * sourceWeight;
            campaignApplied = true;
        }

        return {
            success: true,
            data: { score, weight: params.weight, slaApplied, campaignApplied },
        };
    }
}