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https://dev.azure.com/globalhealthx/EMR/_git/helix-engage-server
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saridsa2
8dcfa5a72f
Phase A+B of the alerts overhaul: - New PerformanceFactsProvider exposes agent.idleMinutes (from AgentSession), agent.busyMinutes, agent.totalCallsToday, agent.bookedCallsToday, agent.conversionPercent - Implement EscalateActionHandler (was a stub): persists a PerformanceAlert row, dedupes per agent+type+IST date so a 5-min cron can't spam, updates value if it changes - New PerformanceConsumer: setInterval every 5 min, reads on_schedule rules referencing agent.* facts, evaluates per agent, dispatches escalate actions - Two starter rules in hospital-starter.json: excessive-idle (>60min) and low-conversion (<15% with >10 calls today). NPS deferred — no source signal exists yet - New PerformanceAlertsController: GET /api/supervisor/performance-alerts (active list), POST /:id/dismiss, POST /dismiss-all - Rules engine now injects EscalateActionHandler via DI so the action has access to PlatformGraphqlService for persistence Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>