mirror of
https://dev.azure.com/globalhealthx/EMR/_git/helix-engage-server
synced 2026-05-18 20:08:19 +00:00
Phase A+B of the alerts overhaul: - New PerformanceFactsProvider exposes agent.idleMinutes (from AgentSession), agent.busyMinutes, agent.totalCallsToday, agent.bookedCallsToday, agent.conversionPercent - Implement EscalateActionHandler (was a stub): persists a PerformanceAlert row, dedupes per agent+type+IST date so a 5-min cron can't spam, updates value if it changes - New PerformanceConsumer: setInterval every 5 min, reads on_schedule rules referencing agent.* facts, evaluates per agent, dispatches escalate actions - Two starter rules in hospital-starter.json: excessive-idle (>60min) and low-conversion (<15% with >10 calls today). NPS deferred — no source signal exists yet - New PerformanceAlertsController: GET /api/supervisor/performance-alerts (active list), POST /:id/dismiss, POST /dismiss-all - Rules engine now injects EscalateActionHandler via DI so the action has access to PlatformGraphqlService for persistence Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
115 lines
4.8 KiB
TypeScript
115 lines
4.8 KiB
TypeScript
import { Injectable, Logger, OnModuleInit, OnModuleDestroy } from '@nestjs/common';
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import { RulesEngineService } from '../rules-engine.service';
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import { RulesStorageService } from '../rules-storage.service';
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import { PerformanceFactsProvider } from '../facts/performance-facts.provider';
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import { PlatformGraphqlService } from '../../platform/platform-graphql.service';
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const TICK_INTERVAL_MS = 5 * 60 * 1000; // 5 minutes
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const KICKOFF_DELAY_MS = 90_000; // wait for boot to settle
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/**
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* Evaluates `on_schedule` performance rules every 5 minutes for every
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* platform Agent. Facts come from PerformanceFactsProvider; matching
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* rules dispatch the escalate action which persists a PerformanceAlert.
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*
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* Skips quietly when no scheduled performance rules are configured.
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*/
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@Injectable()
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export class PerformanceConsumer implements OnModuleInit, OnModuleDestroy {
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private readonly logger = new Logger(PerformanceConsumer.name);
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private timer: NodeJS.Timeout | null = null;
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constructor(
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private readonly engine: RulesEngineService,
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private readonly storage: RulesStorageService,
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private readonly facts: PerformanceFactsProvider,
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private readonly platform: PlatformGraphqlService,
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) {}
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onModuleInit() {
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setTimeout(() => {
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this.runOnce().catch((err) => {
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this.logger.warn(`[PERF-CONSUMER] First run failed: ${err?.message ?? err}`);
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});
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}, KICKOFF_DELAY_MS);
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this.timer = setInterval(() => {
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this.runOnce().catch((err) => {
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this.logger.warn(`[PERF-CONSUMER] Tick failed: ${err?.message ?? err}`);
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});
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}, TICK_INTERVAL_MS);
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}
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onModuleDestroy() {
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if (this.timer) clearInterval(this.timer);
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}
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async runOnce(): Promise<{ agentsScanned: number; alertsFired: number }> {
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// Storage.getByTrigger doesn't sub-discriminate on_schedule rules, so
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// filter to only those that reference agent.* facts in their conditions.
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// Anything else (e.g. SLA-breach rules over call.* facts) belongs to
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// other consumers.
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const allScheduled = await this.storage.getByTrigger('on_schedule');
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const rules = allScheduled.filter((r) => this.referencesAgentFacts(r.conditions));
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if (rules.length === 0) {
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this.logger.debug('[PERF-CONSUMER] No agent-fact on_schedule rules — skipping');
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return { agentsScanned: 0, alertsFired: 0 };
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}
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const agents = await this.fetchAgents();
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if (agents.length === 0) return { agentsScanned: 0, alertsFired: 0 };
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let alertsFired = 0;
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for (const agent of agents) {
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try {
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const factContext = await this.facts.resolveFacts({ agentId: agent.id, agentName: agent.name });
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// Each rule's escalate action needs to know which fact value
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// to surface as the alert's value (e.g. "65m" for idle).
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// Inject _alertValue per-rule below.
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for (const rule of rules) {
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const ruleFacts = { ...factContext };
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const valueFact = (rule.action.params as any)?.valueFact as string | undefined;
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if (valueFact && ruleFacts[valueFact] != null) {
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ruleFacts['_alertValue'] = ruleFacts[valueFact];
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}
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const result = await this.engine.evaluate('on_schedule', 'performance', ruleFacts);
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alertsFired += result.results.filter((r: any) => r.success && !r.data?.deduped).length;
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}
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} catch (err: any) {
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this.logger.warn(`[PERF-CONSUMER] Eval failed for agent=${agent.id}: ${err?.message ?? err}`);
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}
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}
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if (alertsFired > 0) {
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this.logger.log(`[PERF-CONSUMER] Tick complete — agents=${agents.length} alertsFired=${alertsFired}`);
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}
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return { agentsScanned: agents.length, alertsFired };
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}
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private referencesAgentFacts(group: any): boolean {
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if (!group) return false;
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const items = group.all ?? group.any ?? [];
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for (const item of items) {
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if (item.all || item.any) {
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if (this.referencesAgentFacts(item)) return true;
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} else if (typeof item.fact === 'string' && item.fact.startsWith('agent.')) {
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return true;
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}
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}
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return false;
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}
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private async fetchAgents(): Promise<Array<{ id: string; name: string }>> {
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try {
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const data = await this.platform.query<any>(
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`{ agents(first: 100) { edges { node { id name } } } }`,
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);
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return (data?.agents?.edges ?? []).map((e: any) => e.node);
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} catch (err) {
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this.logger.warn(`[PERF-CONSUMER] Agent fetch failed: ${err}`);
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return [];
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}
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}
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}
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