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feat: call-desk refresh — disposition modal, active-call UI, worklist + perf updates

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- Call-desk: active-call-card supervisor presence badges, incoming-call-card polish, transfer-dialog, call-log
- Disposition modal: auto-lock based on actions taken, not-interested split
- Forms: appointment-form + enquiry-form improvements (placeholder handling, phone format)
- Worklist-panel: pagination awareness, filter chips
- Pages: all-leads/patients/patient-360/missed-calls/team-performance/call-history/appointments polish
- SIP: sip-client reconnect, sip-provider + sip-manager state, agent-status-toggle spinner
- Hooks: use-agent-state supervisor SSE events, use-worklist, use-performance-alerts
- Types: entities.ts extended

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
saridsa2
2026-04-15 06:49:36 +05:30
parent 642911fa6c
commit 42e23a52ec
28 changed files with 614 additions and 246 deletions
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14
src/hooks/use-performance-alerts.ts
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@@ -47,7 +47,7 @@ export const usePerformanceAlerts = () => {
let idx = 0;
for (const agent of teamPerf.agents) {
const agentCalls = calls.filter(c => c.agentName === agent.name || c.agentName === agent.ozonetelagentid);
const agentCalls = calls.filter(c => c.agentName === agent.name || c.agentName === agent.ozonetelAgentId);
const totalCalls = agentCalls.length;
const agentAppts = agentCalls.filter((c: any) => c.disposition === 'APPOINTMENT_BOOKED').length;
const convPercent = totalCalls > 0 ? Math.round((agentAppts / totalCalls) * 100) : 0;
@@ -55,14 +55,14 @@ export const usePerformanceAlerts = () => {
const tb = agent.timeBreakdown;
const idleMinutes = tb ? Math.round(parseTime(tb.totalIdleTime ?? '0:0:0') / 60) : 0;
if (agent.maxidleminutes && idleMinutes > agent.maxidleminutes) {
list.push({ id: `idle-${idx++}`, agent: agent.name ?? agent.ozonetelagentid, type: 'Excessive Idle Time', value: `${idleMinutes}m`, severity: 'error', dismissed: false });
if (agent.maxIdleMinutes && idleMinutes > agent.maxIdleMinutes) {
list.push({ id: `idle-${idx++}`, agent: agent.name ?? agent.ozonetelAgentId, type: 'Excessive Idle Time', value: `${idleMinutes}m`, severity: 'error', dismissed: false });
}
if (agent.minnpsthreshold && (agent.npsscore ?? 100) < agent.minnpsthreshold) {
list.push({ id: `nps-${idx++}`, agent: agent.name ?? agent.ozonetelagentid, type: 'Low NPS', value: String(agent.npsscore ?? 0), severity: 'warning', dismissed: false });
if (agent.minNpsThreshold && (agent.npsScore ?? 100) < agent.minNpsThreshold) {
list.push({ id: `nps-${idx++}`, agent: agent.name ?? agent.ozonetelAgentId, type: 'Low NPS', value: String(agent.npsScore ?? 0), severity: 'warning', dismissed: false });
}
if (agent.minconversionpercent && convPercent < agent.minconversionpercent) {
list.push({ id: `conv-${idx++}`, agent: agent.name ?? agent.ozonetelagentid, type: 'Low Conversion', value: `${convPercent}%`, severity: 'warning', dismissed: false });
if (agent.minConversionPercent && convPercent < agent.minConversionPercent) {
list.push({ id: `conv-${idx++}`, agent: agent.name ?? agent.ozonetelAgentId, type: 'Low Conversion', value: `${convPercent}%`, severity: 'warning', dismissed: false });
}
}