mirror of
https://dev.azure.com/globalhealthx/EMR/_git/helix-engage
synced 2026-05-18 20:08:19 +00:00
feat: call-desk refresh — disposition modal, active-call UI, worklist + perf updates
- Call-desk: active-call-card supervisor presence badges, incoming-call-card polish, transfer-dialog, call-log - Disposition modal: auto-lock based on actions taken, not-interested split - Forms: appointment-form + enquiry-form improvements (placeholder handling, phone format) - Worklist-panel: pagination awareness, filter chips - Pages: all-leads/patients/patient-360/missed-calls/team-performance/call-history/appointments polish - SIP: sip-client reconnect, sip-provider + sip-manager state, agent-status-toggle spinner - Hooks: use-agent-state supervisor SSE events, use-worklist, use-performance-alerts - Types: entities.ts extended Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
@@ -33,11 +33,11 @@ const parseTime = (timeStr: string): number => {
|
||||
|
||||
type AgentPerf = {
|
||||
name: string;
|
||||
ozonetelagentid: string;
|
||||
npsscore: number | null;
|
||||
maxidleminutes: number | null;
|
||||
minnpsthreshold: number | null;
|
||||
minconversionpercent: number | null;
|
||||
ozonetelAgentId: string;
|
||||
npsScore: number | null;
|
||||
maxIdleMinutes: number | null;
|
||||
minNpsThreshold: number | null;
|
||||
minConversionPercent: number | null;
|
||||
calls: number;
|
||||
inbound: number;
|
||||
missed: number;
|
||||
@@ -112,7 +112,7 @@ export const TeamPerformancePage = () => {
|
||||
if (teamAgents.length > 0) {
|
||||
// Real Ozonetel data available
|
||||
agentPerfs = teamAgents.map((agent: any) => {
|
||||
const agentCalls = calls.filter((c: any) => c.agentName === agent.name || c.agentName === agent.ozonetelagentid);
|
||||
const agentCalls = calls.filter((c: any) => c.agentName === agent.name || c.agentName === agent.ozonetelAgentId);
|
||||
const agentLeads = leads.filter((l: any) => l.assignedAgent === agent.name);
|
||||
const agentFollowUps = followUps.filter((f: any) => f.assignedAgent === agent.name);
|
||||
const agentAppts = agentCalls.filter((c: any) => c.callStatus === 'COMPLETED').length;
|
||||
@@ -127,12 +127,12 @@ export const TeamPerformancePage = () => {
|
||||
const breakSec = tb ? parseTime(tb.totalPauseTime ?? '0:0:0') : 0;
|
||||
|
||||
return {
|
||||
name: agent.name ?? agent.ozonetelagentid,
|
||||
ozonetelagentid: agent.ozonetelagentid,
|
||||
npsscore: agent.npsscore,
|
||||
maxidleminutes: agent.maxidleminutes,
|
||||
minnpsthreshold: agent.minnpsthreshold,
|
||||
minconversionpercent: agent.minconversionpercent,
|
||||
name: agent.name ?? agent.ozonetelAgentId,
|
||||
ozonetelAgentId: agent.ozonetelAgentId,
|
||||
npsScore: agent.npsScore,
|
||||
maxIdleMinutes: agent.maxIdleMinutes,
|
||||
minNpsThreshold: agent.minNpsThreshold,
|
||||
minConversionPercent: agent.minConversionPercent,
|
||||
calls: totalCalls,
|
||||
inbound,
|
||||
missed,
|
||||
@@ -159,11 +159,11 @@ export const TeamPerformancePage = () => {
|
||||
|
||||
return {
|
||||
name,
|
||||
ozonetelagentid: name,
|
||||
npsscore: null,
|
||||
maxidleminutes: null,
|
||||
minnpsthreshold: null,
|
||||
minconversionpercent: null,
|
||||
ozonetelAgentId: name,
|
||||
npsScore: null,
|
||||
maxIdleMinutes: null,
|
||||
minNpsThreshold: null,
|
||||
minConversionPercent: null,
|
||||
calls: totalCalls,
|
||||
inbound: agentCalls.filter((c: any) => c.direction === 'INBOUND').length,
|
||||
missed: agentCalls.filter((c: any) => c.callStatus === 'MISSED').length,
|
||||
@@ -223,9 +223,9 @@ export const TeamPerformancePage = () => {
|
||||
|
||||
// NPS
|
||||
const avgNps = useMemo(() => {
|
||||
const withNps = agents.filter(a => a.npsscore != null);
|
||||
const withNps = agents.filter(a => a.npsScore != null);
|
||||
if (withNps.length === 0) return 0;
|
||||
return Math.round(withNps.reduce((sum, a) => sum + (a.npsscore ?? 0), 0) / withNps.length);
|
||||
return Math.round(withNps.reduce((sum, a) => sum + (a.npsScore ?? 0), 0) / withNps.length);
|
||||
}, [agents]);
|
||||
|
||||
const npsOption = useMemo(() => ({
|
||||
@@ -246,13 +246,13 @@ export const TeamPerformancePage = () => {
|
||||
const alerts = useMemo(() => {
|
||||
const list: { agent: string; type: string; value: string; severity: 'error' | 'warning' }[] = [];
|
||||
for (const a of agents) {
|
||||
if (a.maxidleminutes && a.idleMinutes > a.maxidleminutes) {
|
||||
if (a.maxIdleMinutes && a.idleMinutes > a.maxIdleMinutes) {
|
||||
list.push({ agent: a.name, type: 'Excessive Idle Time', value: `${a.idleMinutes}m`, severity: 'error' });
|
||||
}
|
||||
if (a.minnpsthreshold && (a.npsscore ?? 100) < a.minnpsthreshold) {
|
||||
list.push({ agent: a.name, type: 'Low NPS', value: String(a.npsscore ?? 0), severity: 'warning' });
|
||||
if (a.minNpsThreshold && (a.npsScore ?? 100) < a.minNpsThreshold) {
|
||||
list.push({ agent: a.name, type: 'Low NPS', value: String(a.npsScore ?? 0), severity: 'warning' });
|
||||
}
|
||||
if (a.minconversionpercent && a.convPercent < a.minconversionpercent) {
|
||||
if (a.minConversionPercent && a.convPercent < a.minConversionPercent) {
|
||||
list.push({ agent: a.name, type: 'Low Conversion', value: `${a.convPercent}%`, severity: 'warning' });
|
||||
}
|
||||
}
|
||||
@@ -332,7 +332,7 @@ export const TeamPerformancePage = () => {
|
||||
</Table.Header>
|
||||
<Table.Body items={agents}>
|
||||
{(agent) => (
|
||||
<Table.Row id={agent.ozonetelagentid || agent.name}>
|
||||
<Table.Row id={agent.ozonetelAgentId || agent.name}>
|
||||
<Table.Cell><span className="text-sm font-medium text-primary">{agent.name}</span></Table.Cell>
|
||||
<Table.Cell><span className="text-sm text-primary">{agent.calls}</span></Table.Cell>
|
||||
<Table.Cell><span className="text-sm text-primary">{agent.inbound}</span></Table.Cell>
|
||||
@@ -345,12 +345,12 @@ export const TeamPerformancePage = () => {
|
||||
</span>
|
||||
</Table.Cell>
|
||||
<Table.Cell>
|
||||
<span className={cx('text-sm font-bold', (agent.npsscore ?? 0) >= 70 ? 'text-success-primary' : (agent.npsscore ?? 0) >= 50 ? 'text-warning-primary' : 'text-error-primary')}>
|
||||
{agent.npsscore ?? '—'}
|
||||
<span className={cx('text-sm font-bold', (agent.npsScore ?? 0) >= 70 ? 'text-success-primary' : (agent.npsScore ?? 0) >= 50 ? 'text-warning-primary' : 'text-error-primary')}>
|
||||
{agent.npsScore ?? '—'}
|
||||
</span>
|
||||
</Table.Cell>
|
||||
<Table.Cell>
|
||||
<span className={cx('text-sm', agent.maxidleminutes && agent.idleMinutes > agent.maxidleminutes ? 'text-error-primary font-bold' : 'text-primary')}>
|
||||
<span className={cx('text-sm', agent.maxIdleMinutes && agent.idleMinutes > agent.maxIdleMinutes ? 'text-error-primary font-bold' : 'text-primary')}>
|
||||
{agent.idleMinutes}m
|
||||
</span>
|
||||
</Table.Cell>
|
||||
@@ -389,7 +389,7 @@ export const TeamPerformancePage = () => {
|
||||
<div className="grid grid-cols-2 lg:grid-cols-3 gap-3">
|
||||
{agents.map(agent => {
|
||||
const total = agent.activeMinutes + agent.wrapMinutes + agent.idleMinutes + agent.breakMinutes || 1;
|
||||
const isHighIdle = agent.maxidleminutes && agent.idleMinutes > agent.maxidleminutes;
|
||||
const isHighIdle = agent.maxIdleMinutes && agent.idleMinutes > agent.maxIdleMinutes;
|
||||
return (
|
||||
<div key={agent.name} className={cx('rounded-lg border p-3', isHighIdle ? 'border-error bg-error-secondary' : 'border-secondary')}>
|
||||
<p className="text-xs font-semibold text-primary mb-2">{agent.name}</p>
|
||||
@@ -417,7 +417,7 @@ export const TeamPerformancePage = () => {
|
||||
<div className="flex gap-4">
|
||||
<div className="flex-1 rounded-xl border border-secondary bg-primary p-4">
|
||||
<h3 className="text-sm font-semibold text-secondary mb-2">Overall NPS</h3>
|
||||
{agents.every(a => a.npsscore == null) ? (
|
||||
{agents.every(a => a.npsScore == null) ? (
|
||||
<div className="flex items-center justify-center py-8">
|
||||
<p className="text-xs text-tertiary">NPS data unavailable — configure NPS scores on agent profiles.</p>
|
||||
</div>
|
||||
@@ -425,13 +425,13 @@ export const TeamPerformancePage = () => {
|
||||
<>
|
||||
<ReactECharts option={npsOption} style={{ height: 150 }} />
|
||||
<div className="space-y-1 mt-2">
|
||||
{agents.filter(a => a.npsscore != null).map(a => (
|
||||
{agents.filter(a => a.npsScore != null).map(a => (
|
||||
<div key={a.name} className="flex items-center gap-2">
|
||||
<span className="text-xs text-secondary w-28 truncate">{a.name}</span>
|
||||
<div className="flex-1 h-2 rounded-full bg-tertiary overflow-hidden">
|
||||
<div className={cx('h-full rounded-full', (a.npsscore ?? 0) >= 70 ? 'bg-success-solid' : (a.npsscore ?? 0) >= 50 ? 'bg-warning-solid' : 'bg-error-solid')} style={{ width: `${a.npsscore ?? 0}%` }} />
|
||||
<div className={cx('h-full rounded-full', (a.npsScore ?? 0) >= 70 ? 'bg-success-solid' : (a.npsScore ?? 0) >= 50 ? 'bg-warning-solid' : 'bg-error-solid')} style={{ width: `${a.npsScore ?? 0}%` }} />
|
||||
</div>
|
||||
<span className="text-xs font-bold text-primary w-8 text-right">{a.npsscore}</span>
|
||||
<span className="text-xs font-bold text-primary w-8 text-right">{a.npsScore}</span>
|
||||
</div>
|
||||
))}
|
||||
</div>
|
||||
|
||||
Reference in New Issue
Block a user