feat: data table improvements — SLA column, pagination, column resize, ordinal dates

- Call Recordings: pagination (15/page), column toggle, sortable SLA/duration/date, ordinal dates, SSE refresh
- Missed Calls: full rewrite matching data table pattern (pagination, column toggle, sort, SLA from entity)
- Call History: SLA column from entity field
- Table component: ResizableTableContainer + ColumnResizer for all tables
- Date formatting: formatDateOrdinal utility (1st April, 2nd March, etc.)
- SLA reads from platform call.sla field (seeded for 200 records)
- AI button long-press triggers OTP-gated cache clear for re-analysis

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/components/application/table/table.tsx

@@ -17,7 +17,9 @@ import {
     Cell as AriaCell,
     Collection as AriaCollection,
     Column as AriaColumn,
+    ColumnResizer as AriaColumnResizer,
     Group as AriaGroup,
+    ResizableTableContainer as AriaResizableTableContainer,
     Row as AriaRow,
     Table as AriaTable,
     TableBody as AriaTableBody,
@@ -115,9 +117,9 @@ const TableRoot = ({ className, size = "md", ...props }: TableRootProps) => {
 
     return (
         <TableContext.Provider value={{ size: context?.size ?? size }}>
-            <div className="flex-1 overflow-auto min-h-0">
+            <AriaResizableTableContainer className="flex-1 overflow-auto min-h-0">
                 <AriaTable className={(state) => cx("w-full", typeof className === "function" ? className(state) : className)} {...props} />
-            </div>
+            </AriaResizableTableContainer>
         </TableContext.Provider>
     );
 };
@@ -168,9 +170,10 @@ TableHeader.displayName = "TableHeader";
 interface TableHeadProps extends AriaColumnProps, Omit<ThHTMLAttributes<HTMLTableCellElement>, "children" | "className" | "style" | "id"> {
     label?: string;
     tooltip?: string;
+    resizable?: boolean;
 }
 
-const TableHead = ({ className, tooltip, label, children, ...props }: TableHeadProps) => {
+const TableHead = ({ className, tooltip, label, children, resizable = true, ...props }: TableHeadProps) => {
     const { selectionBehavior } = useTableOptions();
 
     return (
@@ -186,8 +189,8 @@ const TableHead = ({ className, tooltip, label, children, ...props }: TableHeadP
             }
         >
             {(state) => (
-                <AriaGroup className="flex items-center gap-1">
+                <AriaGroup className="flex items-center gap-1" role="presentation">
-                    <div className="flex items-center gap-1">
+                    <div className="flex flex-1 items-center gap-1 truncate">
                         {label && <span className="text-xs font-semibold whitespace-nowrap text-quaternary">{label}</span>}
                         {typeof children === "function" ? children(state) : children}
                     </div>
@@ -206,6 +209,12 @@ const TableHead = ({ className, tooltip, label, children, ...props }: TableHeadP
                         ) : (
                             <FontAwesomeIcon icon={faSort} className="text-fg-quaternary" />
                         ))}
+
+                    {resizable && (
+                        <AriaColumnResizer
+                            className="absolute right-0 top-0 bottom-0 w-px bg-transparent cursor-col-resize touch-none box-border px-[3px] bg-clip-content hover:bg-brand-solid focus-visible:bg-brand-solid"
+                        />
+                    )}
                 </AriaGroup>
             )}
         </AriaColumn>

src/hooks/use-maint-shortcuts.ts

@@ -35,6 +35,11 @@ const MAINT_ACTIONS: Record<string, MaintAction> = {
         description: 'Delete all imported leads from a selected campaign. For testing only.',
         needsPreStep: true,
     },
+    clearAnalysisCache: {
+        endpoint: 'clear-analysis-cache',
+        label: 'Regenerate AI Analysis',
+        description: 'Clear all cached recording analyses. Next AI click will re-transcribe and re-analyze.',
+    },
 };
 
 export const useMaintShortcuts = () => {
@@ -51,6 +56,16 @@ export const useMaintShortcuts = () => {
         setActiveAction(null);
     }, []);
 
+    // Listen for programmatic triggers (e.g., long-press on AI button)
+    useEffect(() => {
+        const maintHandler = (e: CustomEvent<string>) => {
+            const action = MAINT_ACTIONS[e.detail];
+            if (action) openAction(action);
+        };
+        window.addEventListener('maint:trigger', maintHandler as EventListener);
+        return () => window.removeEventListener('maint:trigger', maintHandler as EventListener);
+    }, [openAction]);
+
     useEffect(() => {
         const handler = (e: KeyboardEvent) => {
             if (e.ctrlKey && e.shiftKey && e.key === 'R') {
@@ -79,5 +94,5 @@ export const useMaintShortcuts = () => {
         return () => window.removeEventListener('keydown', handler);
     }, [openAction]);
 
-    return { isOpen, activeAction, close };
+    return { isOpen, activeAction, close, openAction, actions: MAINT_ACTIONS };
 };

src/lib/format.ts

@@ -53,6 +53,18 @@ export const formatWeekdayShort = (dateStr: string): string =>
 export const formatTimeFull = (dateStr: string): string =>
     new Intl.DateTimeFormat('en-IN', { hour: '2-digit', minute: '2-digit', second: '2-digit', hour12: true }).format(new Date(dateStr));
 
+// 1st April, 2nd March, etc.
+const ordinalSuffix = (n: number): string => {
+    const s = ['th', 'st', 'nd', 'rd'];
+    const v = n % 100;
+    return n + (s[(v - 20) % 10] || s[v] || s[0]);
+};
+
+export const formatDateOrdinal = (dateStr: string): string => {
+    const d = new Date(dateStr);
+    return `${ordinalSuffix(d.getDate())} ${d.toLocaleDateString('en-IN', { month: 'long' })}`;
+};
+
 // Get initials from a name
 export const getInitials = (firstName: string, lastName: string): string =>
     `${firstName[0] || ''}${lastName[0] || ''}`.toUpperCase();

src/lib/queries.ts

@@ -52,7 +52,7 @@ export const CALLS_QUERY = `{ calls(first: 100, orderBy: [{ startedAt: DescNulls
     id name createdAt
     direction callStatus callerNumber { primaryPhoneNumber } agentName
     startedAt endedAt durationSec
-    recording { primaryLinkUrl } disposition
+    recording { primaryLinkUrl } disposition sla
     patientId appointmentId leadId
 } } } }`;
 

src/pages/call-history.tsx

@@ -19,6 +19,8 @@ import { Select } from '@/components/base/select/select';
 import { TopBar } from '@/components/layout/top-bar';
 import { ClickToCallButton } from '@/components/call-desk/click-to-call-button';
 import { formatShortDate, formatPhone } from '@/lib/format';
+import { computeSlaStatus } from '@/lib/scoring';
+import { cx } from '@/utils/cx';
 import { useData } from '@/providers/data-provider';
 import { PaginationCardDefault } from '@/components/application/pagination/pagination';
 import type { Call, CallDirection, CallDisposition } from '@/types/entities';
@@ -66,6 +68,12 @@ const DirectionIcon: FC<{ direction: CallDirection | null; status: Call['callSta
     return <FontAwesomeIcon icon={faPhoneArrowDown} className="size-4 text-fg-success-secondary" />;
 };
 
+const getCallSla = (call: Call): { percent: number; status: 'low' | 'medium' | 'high' | 'critical' } | null => {
+    if (call.sla == null) return null;
+    const percent = Math.round(call.sla);
+    return { percent, status: computeSlaStatus(percent) };
+};
+
 const RecordingPlayer: FC<{ url: string }> = ({ url }) => {
     const audioRef = useRef<HTMLAudioElement>(null);
     const [isPlaying, setIsPlaying] = useState(false);
@@ -221,6 +229,7 @@ export const CallHistoryPage = () => {
                                 <Table.Head label="PHONE" />
                                 <Table.Head label="DURATION" className="w-24" />
                                 <Table.Head label="OUTCOME" />
+                                <Table.Head label="SLA" className="w-24" />
                                 <Table.Head label="AGENT" />
                                 <Table.Head label="RECORDING" className="w-24" />
                                 <Table.Head label="TIME" />
@@ -262,6 +271,24 @@ export const CallHistoryPage = () => {
                                                     <span className="text-sm text-quaternary">{'\u2014'}</span>
                                                 )}
                                             </Table.Cell>
+                                            <Table.Cell>
+                                                {(() => {
+                                                    const sla = getCallSla(call);
+                                                    if (!sla) return <span className="text-xs text-quaternary">—</span>;
+                                                    return (
+                                                        <span className="inline-flex items-center gap-1.5 text-xs font-medium">
+                                                            <span className={cx(
+                                                                'size-2 rounded-full',
+                                                                sla.status === 'low' && 'bg-success-solid',
+                                                                sla.status === 'medium' && 'bg-warning-solid',
+                                                                sla.status === 'high' && 'bg-error-solid',
+                                                                sla.status === 'critical' && 'bg-error-solid animate-pulse',
+                                                            )} />
+                                                            <span className="text-secondary">{sla.percent}%</span>
+                                                        </span>
+                                                    );
+                                                })()}
+                                            </Table.Cell>
                                             <Table.Cell>
                                                 <span className="text-sm text-secondary">
                                                     {call.agentName ?? '\u2014'}

src/pages/call-recordings.tsx

@@ -1,20 +1,27 @@
-import { useEffect, useMemo, useState, useRef } from 'react';
+import { useEffect, useMemo, useState, useRef, useCallback } from 'react';
 import { faMagnifyingGlass, faPlay, faPause, faSparkles } from '@fortawesome/pro-duotone-svg-icons';
 import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
 import { faIcon } from '@/lib/icon-wrapper';
+import type { SortDescriptor } from 'react-aria-components';
 
 const SearchLg = faIcon(faMagnifyingGlass);
 import { Badge } from '@/components/base/badges/badges';
 import { Input } from '@/components/base/input/input';
 import { Table } from '@/components/application/table/table';
+import { PaginationPageDefault } from '@/components/application/pagination/pagination';
 import { TopBar } from '@/components/layout/top-bar';
+import { ColumnToggle, useColumnVisibility } from '@/components/application/table/column-toggle';
 import { PhoneActionCell } from '@/components/call-desk/phone-action-cell';
 import { RecordingAnalysisSlideout } from '@/components/call-desk/recording-analysis';
 import { apiClient } from '@/lib/api-client';
-import { formatPhone, formatDateOnly } from '@/lib/format';
+import { getSocket } from '@/lib/socket';
+import { formatPhone, formatDateOrdinal, formatTimeOnly } from '@/lib/format';
+import { computeSlaStatus } from '@/lib/scoring';
+import { cx } from '@/utils/cx';
 
 type RecordingRecord = {
     id: string;
+    createdAt: string | null;
     direction: string | null;
     callStatus: string | null;
     callerNumber: { primaryPhoneNumber: string } | null;
@@ -23,15 +30,17 @@ type RecordingRecord = {
     durationSec: number | null;
     disposition: string | null;
     recording: { primaryLinkUrl: string; primaryLinkLabel: string } | null;
+    sla: number | null;
 };
 
 const QUERY = `{ calls(first: 200, orderBy: [{ startedAt: DescNullsLast }]) { edges { node {
-    id direction callStatus callerNumber { primaryPhoneNumber }
+    id createdAt direction callStatus callerNumber { primaryPhoneNumber }
-    agentName startedAt durationSec disposition
+    agentName startedAt durationSec disposition sla
     recording { primaryLinkUrl primaryLinkLabel }
 } } } }`;
 
-const formatDate = (iso: string): string => formatDateOnly(iso);
+const PAGE_SIZE = 15;
+
 
 const formatDuration = (sec: number | null): string => {
     if (!sec) return '—';
@@ -40,6 +49,12 @@ const formatDuration = (sec: number | null): string => {
     return `${m}:${s.toString().padStart(2, '0')}`;
 };
 
+const getCallSla = (call: RecordingRecord): { percent: number; status: 'low' | 'medium' | 'high' | 'critical' } | null => {
+    if (call.sla == null) return null;
+    const percent = Math.round(call.sla);
+    return { percent, status: computeSlaStatus(percent) };
+};
+
 const RecordingPlayer = ({ url }: { url: string }) => {
     const audioRef = useRef<HTMLAudioElement>(null);
     const [playing, setPlaying] = useState(false);
@@ -60,13 +75,28 @@ const RecordingPlayer = ({ url }: { url: string }) => {
     );
 };
 
+const columnDefs = [
+    { id: 'agent', label: 'Agent', defaultVisible: true },
+    { id: 'caller', label: 'Caller', defaultVisible: true },
+    { id: 'ai', label: 'AI', defaultVisible: true },
+    { id: 'type', label: 'Type', defaultVisible: true },
+    { id: 'sla', label: 'SLA', defaultVisible: true },
+    { id: 'dateTime', label: 'Date & Time', defaultVisible: true },
+    { id: 'duration', label: 'Duration', defaultVisible: true },
+    { id: 'disposition', label: 'Disposition', defaultVisible: true },
+    { id: 'recording', label: 'Recording', defaultVisible: true },
+];
+
 export const CallRecordingsPage = () => {
     const [calls, setCalls] = useState<RecordingRecord[]>([]);
     const [loading, setLoading] = useState(true);
     const [search, setSearch] = useState('');
+    const [currentPage, setCurrentPage] = useState(1);
     const [slideoutCallId, setSlideoutCallId] = useState<string | null>(null);
+    const [sortDescriptor, setSortDescriptor] = useState<SortDescriptor>({ column: 'dateTime', direction: 'descending' });
+    const { visibleColumns, toggle: toggleColumn } = useColumnVisibility(columnDefs);
 
-    useEffect(() => {
+    const fetchRecordings = useCallback(() => {
         apiClient.graphql<{ calls: { edges: Array<{ node: RecordingRecord }> } }>(QUERY, undefined, { silent: true })
             .then(data => {
                 const withRecordings = data.calls.edges
@@ -78,27 +108,73 @@ export const CallRecordingsPage = () => {
             .finally(() => setLoading(false));
     }, []);
 
+    useEffect(() => {
+        fetchRecordings();
+
+        // Listen for real-time call created events via WebSocket
+        const socket = getSocket();
+        if (!socket.connected) socket.connect();
+        socket.emit('supervisor:register');
+        const handleCallCreated = () => fetchRecordings();
+        socket.on('call:created', handleCallCreated);
+
+        return () => {
+            socket.off('call:created', handleCallCreated);
+        };
+    }, [fetchRecordings]);
+
     const filtered = useMemo(() => {
-        if (!search.trim()) return calls;
+        let result = calls;
-        const q = search.toLowerCase();
+        if (search.trim()) {
-        return calls.filter(c =>
+            const q = search.toLowerCase();
-            (c.agentName ?? '').toLowerCase().includes(q) ||
+            result = result.filter(c =>
-            (c.callerNumber?.primaryPhoneNumber ?? '').includes(q),
+                (c.agentName ?? '').toLowerCase().includes(q) ||
-        );
+                (c.callerNumber?.primaryPhoneNumber ?? '').includes(q) ||
-    }, [calls, search]);
+                (c.disposition ?? '').toLowerCase().includes(q),
+            );
+        }
+        // Sort
+        if (sortDescriptor.column) {
+            const dir = sortDescriptor.direction === 'ascending' ? 1 : -1;
+            result = [...result].sort((a, b) => {
+                switch (sortDescriptor.column) {
+                    case 'agent': return (a.agentName ?? '').localeCompare(b.agentName ?? '') * dir;
+                    case 'dateTime': {
+                        const ta = a.startedAt ? new Date(a.startedAt).getTime() : 0;
+                        const tb = b.startedAt ? new Date(b.startedAt).getTime() : 0;
+                        return (ta - tb) * dir;
+                    }
+                    case 'duration': return ((a.durationSec ?? 0) - (b.durationSec ?? 0)) * dir;
+                    case 'sla': return ((a.sla ?? 0) - (b.sla ?? 0)) * dir;
+                    default: return 0;
+                }
+            });
+        }
+        return result;
+    }, [calls, search, sortDescriptor]);
+
+    const totalPages = Math.max(1, Math.ceil(filtered.length / PAGE_SIZE));
+    const pagedRows = filtered.slice((currentPage - 1) * PAGE_SIZE, currentPage * PAGE_SIZE);
+
+    const handleSearch = (val: string) => { setSearch(val); setCurrentPage(1); };
 
     return (
         <>
             <TopBar title="Call Recordings" />
             <div className="flex flex-1 flex-col overflow-hidden">
+                {/* Toolbar */}
                 <div className="flex shrink-0 items-center justify-between border-b border-secondary px-6 py-3">
                     <span className="text-sm text-tertiary">{filtered.length} recordings</span>
-                    <div className="w-56">
+                    <div className="flex items-center gap-3">
-                        <Input placeholder="Search agent or phone..." icon={SearchLg} size="sm" value={search} onChange={setSearch} />
+                        <ColumnToggle columns={columnDefs} visibleColumns={visibleColumns} onToggle={toggleColumn} />
+                        <div className="w-56">
+                            <Input placeholder="Search agent, phone, disposition..." icon={SearchLg} size="sm" value={search} onChange={handleSearch} />
+                        </div>
                     </div>
                 </div>
 
-                <div className="flex flex-1 flex-col overflow-hidden px-4 pt-3">
+                {/* Table */}
+                <div className="flex flex-1 flex-col min-h-0 overflow-hidden px-4 pt-3">
                     {loading ? (
                         <div className="flex items-center justify-center py-12">
                             <p className="text-sm text-tertiary">Loading recordings...</p>
@@ -108,78 +184,138 @@ export const CallRecordingsPage = () => {
                             <p className="text-sm text-quaternary">{search ? 'No matching recordings' : 'No call recordings found'}</p>
                         </div>
                     ) : (
-                        <Table size="sm">
+                        <div className="flex flex-1 flex-col min-h-0 overflow-auto">
-                            <Table.Header>
+                            <Table size="sm" sortDescriptor={sortDescriptor} onSortChange={setSortDescriptor}>
-                                <Table.Head label="Agent" isRowHeader />
+                                <Table.Header>
-                                <Table.Head label="Caller" />
+                                    {visibleColumns.has('agent') && <Table.Head id="agent" label="Agent" isRowHeader allowsSorting />}
-                                <Table.Head label="AI" className="w-14" />
+                                    {visibleColumns.has('caller') && <Table.Head label="Caller" />}
-                                <Table.Head label="Type" className="w-20" />
+                                    {visibleColumns.has('ai') && <Table.Head label="AI" className="w-14" />}
-                                <Table.Head label="Date" className="w-28" />
+                                    {visibleColumns.has('type') && <Table.Head label="Type" className="w-16" />}
-                                <Table.Head label="Duration" className="w-20" />
+                                    {visibleColumns.has('sla') && <Table.Head id="sla" label="SLA" className="w-24" allowsSorting />}
-                                <Table.Head label="Disposition" className="w-32" />
+                                    {visibleColumns.has('dateTime') && <Table.Head id="dateTime" label="Date & Time" className="w-28" allowsSorting />}
-                                <Table.Head label="Recording" className="w-24" />
+                                    {visibleColumns.has('duration') && <Table.Head id="duration" label="Duration" className="w-20" allowsSorting />}
-                            </Table.Header>
+                                    {visibleColumns.has('disposition') && <Table.Head label="Disposition" className="w-32" />}
-                            <Table.Body items={filtered}>
+                                    {visibleColumns.has('recording') && <Table.Head label="Recording" className="w-24" />}
-                                {(call) => {
+                                </Table.Header>
-                                    const phone = call.callerNumber?.primaryPhoneNumber ?? '';
+                                <Table.Body items={pagedRows}>
-                                    const dirLabel = call.direction === 'INBOUND' ? 'In' : 'Out';
+                                    {(call) => {
-                                    const dirColor = call.direction === 'INBOUND' ? 'blue' : 'brand';
+                                        const phone = call.callerNumber?.primaryPhoneNumber ?? '';
+                                        const dirLabel = call.direction === 'INBOUND' ? 'In' : 'Out';
+                                        const dirColor = call.direction === 'INBOUND' ? 'blue' : 'brand';
 
-                                    return (
+                                        return (
-                                        <Table.Row id={call.id}>
+                                            <Table.Row id={call.id}>
-                                            <Table.Cell>
+                                                {visibleColumns.has('agent') && (
-                                                <span className="text-sm text-primary">{call.agentName || '—'}</span>
+                                                    <Table.Cell>
-                                            </Table.Cell>
+                                                        <span className="text-sm text-primary">{call.agentName || '—'}</span>
-                                            <Table.Cell>
+                                                    </Table.Cell>
-                                                {phone ? (
-                                                    <PhoneActionCell phoneNumber={phone} displayNumber={formatPhone({ number: phone, callingCode: '+91' })} />
-                                                ) : <span className="text-xs text-quaternary">—</span>}
-                                            </Table.Cell>
-                                            <Table.Cell>
-                                                <span
-                                                    role="button"
-                                                    tabIndex={0}
-                                                    onPointerDown={(e) => {
-                                                        e.stopPropagation();
-                                                        setSlideoutCallId(call.id);
-                                                    }}
-                                                    className="inline-flex items-center gap-1 rounded-full bg-brand-primary px-2.5 py-1 text-xs font-semibold text-brand-secondary hover:bg-brand-secondary hover:text-white cursor-pointer transition duration-100 ease-linear"
-                                                    title="AI Analysis"
-                                                >
-                                                    <FontAwesomeIcon icon={faSparkles} className="size-3" />
-                                                    AI
-                                                </span>
-                                            </Table.Cell>
-                                            <Table.Cell>
-                                                <Badge size="sm" color={dirColor} type="pill-color">{dirLabel}</Badge>
-                                            </Table.Cell>
-                                            <Table.Cell>
-                                                <span className="text-sm text-primary">{call.startedAt ? formatDate(call.startedAt) : '—'}</span>
-                                            </Table.Cell>
-                                            <Table.Cell>
-                                                <span className="text-sm text-primary">{formatDuration(call.durationSec)}</span>
-                                            </Table.Cell>
-                                            <Table.Cell>
-                                                {call.disposition ? (
-                                                    <Badge size="sm" color="gray" type="pill-color">
-                                                        {call.disposition.replace(/_/g, ' ').toLowerCase().replace(/\b\w/g, c => c.toUpperCase())}
-                                                    </Badge>
-                                                ) : <span className="text-xs text-quaternary">—</span>}
-                                            </Table.Cell>
-                                            <Table.Cell>
-                                                {call.recording?.primaryLinkUrl && (
-                                                    <RecordingPlayer url={call.recording.primaryLinkUrl} />
                                                 )}
-                                            </Table.Cell>
+                                                {visibleColumns.has('caller') && (
-                                        </Table.Row>
+                                                    <Table.Cell>
-                                    );
+                                                        {phone ? (
-                                }}
+                                                            <PhoneActionCell phoneNumber={phone} displayNumber={formatPhone({ number: phone, callingCode: '+91' })} />
-                            </Table.Body>
+                                                        ) : <span className="text-xs text-quaternary">—</span>}
-                        </Table>
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('ai') && (
+                                                    <Table.Cell>
+                                                        <span
+                                                            role="button"
+                                                            tabIndex={0}
+                                                            onPointerDown={(e) => {
+                                                                e.stopPropagation();
+                                                                let longPressed = false;
+                                                                const timer = setTimeout(() => {
+                                                                    longPressed = true;
+                                                                    window.dispatchEvent(new CustomEvent('maint:trigger', { detail: 'clearAnalysisCache' }));
+                                                                }, 1000);
+                                                                const up = () => { clearTimeout(timer); if (!longPressed) setSlideoutCallId(call.id); };
+                                                                document.addEventListener('pointerup', up, { once: true });
+                                                            }}
+                                                            className="inline-flex items-center gap-1 rounded-full bg-brand-primary px-2.5 py-1 text-xs font-semibold text-brand-secondary hover:bg-brand-secondary hover:text-white cursor-pointer transition duration-100 ease-linear"
+                                                            title="AI Analysis (long-press to regenerate)"
+                                                        >
+                                                            <FontAwesomeIcon icon={faSparkles} className="size-3" />
+                                                            AI
+                                                        </span>
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('type') && (
+                                                    <Table.Cell>
+                                                        <Badge size="sm" color={dirColor} type="pill-color">{dirLabel}</Badge>
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('sla') && (
+                                                    <Table.Cell>
+                                                        {(() => {
+                                                            const sla = getCallSla(call);
+                                                            if (!sla) return <span className="text-xs text-quaternary">—</span>;
+                                                            return (
+                                                                <span className="inline-flex items-center gap-1.5 text-xs font-medium">
+                                                                    <span className={cx(
+                                                                        'size-2 rounded-full',
+                                                                        sla.status === 'low' && 'bg-success-solid',
+                                                                        sla.status === 'medium' && 'bg-warning-solid',
+                                                                        sla.status === 'high' && 'bg-error-solid',
+                                                                        sla.status === 'critical' && 'bg-error-solid animate-pulse',
+                                                                    )} />
+                                                                    <span className="text-secondary">{sla.percent}%</span>
+                                                                </span>
+                                                            );
+                                                        })()}
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('dateTime') && (
+                                                    <Table.Cell>
+                                                        {call.startedAt ? (
+                                                            <div>
+                                                                <span className="text-sm text-primary">{formatDateOrdinal(call.startedAt)}</span>
+                                                                <span className="block text-xs text-tertiary">{formatTimeOnly(call.startedAt)}</span>
+                                                            </div>
+                                                        ) : <span className="text-xs text-quaternary">—</span>}
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('duration') && (
+                                                    <Table.Cell>
+                                                        <span className="text-sm text-primary">{formatDuration(call.durationSec)}</span>
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('disposition') && (
+                                                    <Table.Cell>
+                                                        {call.disposition ? (
+                                                            <Badge size="sm" color="gray" type="pill-color">
+                                                                {call.disposition.replace(/_/g, ' ').toLowerCase().replace(/\b\w/g, c => c.toUpperCase())}
+                                                            </Badge>
+                                                        ) : <span className="text-xs text-quaternary">—</span>}
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('recording') && (
+                                                    <Table.Cell>
+                                                        {call.recording?.primaryLinkUrl && (
+                                                            <RecordingPlayer url={call.recording.primaryLinkUrl} />
+                                                        )}
+                                                    </Table.Cell>
+                                                )}
+                                            </Table.Row>
+                                        );
+                                    }}
+                                </Table.Body>
+                            </Table>
+                        </div>
                     )}
-
                 </div>
 
+                {/* Pagination */}
+                {totalPages > 1 && (
+                    <div className="shrink-0 border-t border-secondary px-6 py-3">
+                        <PaginationPageDefault
+                            page={currentPage}
+                            total={totalPages}
+                            onPageChange={setCurrentPage}
+                        />
+                    </div>
+                )}
+
                 {/* Analysis slideout */}
                 {(() => {
                     const call = slideoutCallId ? filtered.find(c => c.id === slideoutCallId) : null;

src/pages/missed-calls.tsx

@@ -1,5 +1,6 @@
-import { useEffect, useMemo, useState } from 'react';
+import { useEffect, useMemo, useState, useCallback } from 'react';
 import { faMagnifyingGlass } from '@fortawesome/pro-duotone-svg-icons';
+import type { SortDescriptor } from 'react-aria-components';
 import { faIcon } from '@/lib/icon-wrapper';
 
 const SearchLg = faIcon(faMagnifyingGlass);
@@ -7,10 +8,14 @@ import { Badge } from '@/components/base/badges/badges';
 import { Input } from '@/components/base/input/input';
 import { Table } from '@/components/application/table/table';
 import { Tabs, TabList, Tab } from '@/components/application/tabs/tabs';
+import { PaginationPageDefault } from '@/components/application/pagination/pagination';
 import { TopBar } from '@/components/layout/top-bar';
+import { ColumnToggle, useColumnVisibility } from '@/components/application/table/column-toggle';
 import { PhoneActionCell } from '@/components/call-desk/phone-action-cell';
 import { apiClient } from '@/lib/api-client';
-import { formatPhone, formatDateTimeShort } from '@/lib/format';
+import { formatPhone, formatDateOrdinal, formatTimeOnly } from '@/lib/format';
+import { computeSlaStatus } from '@/lib/scoring';
+import { cx } from '@/utils/cx';
 
 type MissedCallRecord = {
     id: string;
@@ -21,6 +26,7 @@ type MissedCallRecord = {
     callbackstatus: string | null;
     missedcallcount: number | null;
     callbackattemptedat: string | null;
+    sla: number | null;
 };
 
 type StatusTab = 'all' | 'PENDING_CALLBACK' | 'CALLBACK_ATTEMPTED' | 'CALLBACK_COMPLETED';
@@ -29,20 +35,10 @@ const QUERY = `{ calls(first: 200, filter: {
     callStatus: { eq: MISSED }
 }, orderBy: [{ startedAt: DescNullsLast }]) { edges { node {
     id callerNumber { primaryPhoneNumber } agentName
-    startedAt callsourcenumber callbackstatus missedcallcount callbackattemptedat
+    startedAt callsourcenumber callbackstatus missedcallcount callbackattemptedat sla
 } } } }`;
 
-const formatDate = (iso: string): string => formatDateTimeShort(iso);
+const PAGE_SIZE = 15;
-
-const computeSla = (dateStr: string): { label: string; color: 'success' | 'warning' | 'error' } => {
-    const minutes = Math.max(0, Math.round((Date.now() - new Date(dateStr).getTime()) / 60000));
-    if (minutes < 15) return { label: `${minutes}m`, color: 'success' };
-    if (minutes < 30) return { label: `${minutes}m`, color: 'warning' };
-    if (minutes < 60) return { label: `${minutes}m`, color: 'error' };
-    const hours = Math.floor(minutes / 60);
-    if (hours < 24) return { label: `${hours}h ${minutes % 60}m`, color: 'error' };
-    return { label: `${Math.floor(hours / 24)}d`, color: 'error' };
-};
 
 const STATUS_LABELS: Record<string, string> = {
     PENDING_CALLBACK: 'Pending',
@@ -60,19 +56,39 @@ const STATUS_COLORS: Record<string, 'warning' | 'brand' | 'success' | 'error' |
     INVALID: 'gray',
 };
 
+const columnDefs = [
+    { id: 'caller', label: 'Caller', defaultVisible: true },
+    { id: 'dateTime', label: 'Date & Time', defaultVisible: true },
+    { id: 'branch', label: 'Branch', defaultVisible: true },
+    { id: 'agent', label: 'Agent', defaultVisible: true },
+    { id: 'count', label: 'Count', defaultVisible: true },
+    { id: 'status', label: 'Status', defaultVisible: true },
+    { id: 'sla', label: 'SLA', defaultVisible: true },
+    { id: 'callback', label: 'Callback At', defaultVisible: false },
+];
+
 export const MissedCallsPage = () => {
     const [calls, setCalls] = useState<MissedCallRecord[]>([]);
     const [loading, setLoading] = useState(true);
     const [tab, setTab] = useState<StatusTab>('all');
     const [search, setSearch] = useState('');
+    const [currentPage, setCurrentPage] = useState(1);
+    const [sortDescriptor, setSortDescriptor] = useState<SortDescriptor>({ column: 'dateTime', direction: 'descending' });
+    const { visibleColumns, toggle: toggleColumn } = useColumnVisibility(columnDefs);
 
-    useEffect(() => {
+    const fetchCalls = useCallback(() => {
         apiClient.graphql<{ calls: { edges: Array<{ node: MissedCallRecord }> } }>(QUERY, undefined, { silent: true })
             .then(data => setCalls(data.calls.edges.map(e => e.node)))
             .catch(() => {})
             .finally(() => setLoading(false));
     }, []);
 
+    useEffect(() => {
+        fetchCalls();
+        const interval = setInterval(fetchCalls, 30000);
+        return () => clearInterval(interval);
+    }, [fetchCalls]);
+
     const statusCounts = useMemo(() => {
         const counts: Record<string, number> = {};
         for (const c of calls) {
@@ -92,11 +108,35 @@ export const MissedCallsPage = () => {
             const q = search.toLowerCase();
             rows = rows.filter(c =>
                 (c.callerNumber?.primaryPhoneNumber ?? '').includes(q) ||
-                (c.agentName ?? '').toLowerCase().includes(q),
+                (c.agentName ?? '').toLowerCase().includes(q) ||
+                (c.callsourcenumber ?? '').toLowerCase().includes(q),
             );
         }
+
+        if (sortDescriptor.column) {
+            const dir = sortDescriptor.direction === 'ascending' ? 1 : -1;
+            rows = [...rows].sort((a, b) => {
+                switch (sortDescriptor.column) {
+                    case 'dateTime': {
+                        const ta = a.startedAt ? new Date(a.startedAt).getTime() : 0;
+                        const tb = b.startedAt ? new Date(b.startedAt).getTime() : 0;
+                        return (ta - tb) * dir;
+                    }
+                    case 'count': return ((a.missedcallcount ?? 1) - (b.missedcallcount ?? 1)) * dir;
+                    case 'sla': return ((a.sla ?? 0) - (b.sla ?? 0)) * dir;
+                    case 'agent': return (a.agentName ?? '').localeCompare(b.agentName ?? '') * dir;
+                    default: return 0;
+                }
+            });
+        }
+
         return rows;
-    }, [calls, tab, search]);
+    }, [calls, tab, search, sortDescriptor]);
+
+    const totalPages = Math.max(1, Math.ceil(filtered.length / PAGE_SIZE));
+    const pagedRows = filtered.slice((currentPage - 1) * PAGE_SIZE, currentPage * PAGE_SIZE);
+    const handleSearch = (val: string) => { setSearch(val); setCurrentPage(1); };
+    const handleTab = (key: StatusTab) => { setTab(key); setCurrentPage(1); };
 
     const tabItems = [
         { id: 'all' as const, label: 'All', badge: calls.length > 0 ? String(calls.length) : undefined },
@@ -109,18 +149,23 @@ export const MissedCallsPage = () => {
         <>
             <TopBar title="Missed Calls" />
             <div className="flex flex-1 flex-col overflow-hidden">
+                {/* Tabs + toolbar */}
                 <div className="flex shrink-0 items-end justify-between border-b border-secondary px-6 pt-3 pb-0.5">
-                    <Tabs selectedKey={tab} onSelectionChange={(key) => setTab(key as StatusTab)}>
+                    <Tabs selectedKey={tab} onSelectionChange={(key) => handleTab(key as StatusTab)}>
                         <TabList items={tabItems} type="underline" size="sm">
                             {(item) => <Tab key={item.id} id={item.id} label={item.label} badge={item.badge} />}
                         </TabList>
                     </Tabs>
-                    <div className="w-56 shrink-0 pb-1">
+                    <div className="flex items-center gap-3 pb-1">
-                        <Input placeholder="Search phone or agent..." icon={SearchLg} size="sm" value={search} onChange={setSearch} />
+                        <ColumnToggle columns={columnDefs} visibleColumns={visibleColumns} onToggle={toggleColumn} />
+                        <div className="w-56">
+                            <Input placeholder="Search phone, agent, branch..." icon={SearchLg} size="sm" value={search} onChange={handleSearch} />
+                        </div>
                     </div>
                 </div>
 
-                <div className="flex flex-1 flex-col overflow-hidden px-4 pt-3">
+                {/* Table */}
+                <div className="flex flex-1 flex-col min-h-0 overflow-hidden px-4 pt-3">
                     {loading ? (
                         <div className="flex items-center justify-center py-12">
                             <p className="text-sm text-tertiary">Loading missed calls...</p>
@@ -130,58 +175,114 @@ export const MissedCallsPage = () => {
                             <p className="text-sm text-quaternary">{search ? 'No matching calls' : 'No missed calls'}</p>
                         </div>
                     ) : (
-                        <Table size="sm">
+                        <div className="flex flex-1 flex-col min-h-0 overflow-auto">
-                            <Table.Header>
+                            <Table size="sm" sortDescriptor={sortDescriptor} onSortChange={setSortDescriptor}>
-                                <Table.Head label="Caller" isRowHeader />
+                                <Table.Header>
-                                <Table.Head label="Date / Time" className="w-36" />
+                                    {visibleColumns.has('caller') && <Table.Head label="Caller" isRowHeader />}
-                                <Table.Head label="Branch" className="w-32" />
+                                    {visibleColumns.has('dateTime') && <Table.Head id="dateTime" label="Date & Time" className="w-28" allowsSorting />}
-                                <Table.Head label="Agent" className="w-28" />
+                                    {visibleColumns.has('branch') && <Table.Head label="Branch" className="w-32" />}
-                                <Table.Head label="Count" className="w-16" />
+                                    {visibleColumns.has('agent') && <Table.Head id="agent" label="Agent" className="w-28" allowsSorting />}
-                                <Table.Head label="Status" className="w-28" />
+                                    {visibleColumns.has('count') && <Table.Head id="count" label="Count" className="w-16" allowsSorting />}
-                                <Table.Head label="SLA" className="w-24" />
+                                    {visibleColumns.has('status') && <Table.Head label="Status" className="w-28" />}
-                            </Table.Header>
+                                    {visibleColumns.has('sla') && <Table.Head id="sla" label="SLA" className="w-24" allowsSorting />}
-                            <Table.Body items={filtered}>
+                                    {visibleColumns.has('callback') && <Table.Head label="Callback At" className="w-28" />}
-                                {(call) => {
+                                </Table.Header>
-                                    const phone = call.callerNumber?.primaryPhoneNumber ?? '';
+                                <Table.Body items={pagedRows}>
-                                    const status = call.callbackstatus ?? 'PENDING_CALLBACK';
+                                    {(call) => {
-                                    const sla = call.startedAt ? computeSla(call.startedAt) : null;
+                                        const phone = call.callerNumber?.primaryPhoneNumber ?? '';
+                                        const status = call.callbackstatus ?? 'PENDING_CALLBACK';
 
-                                    return (
+                                        return (
-                                        <Table.Row id={call.id}>
+                                            <Table.Row id={call.id}>
-                                            <Table.Cell>
+                                                {visibleColumns.has('caller') && (
-                                                {phone ? (
+                                                    <Table.Cell>
-                                                    <PhoneActionCell phoneNumber={phone} displayNumber={formatPhone({ number: phone, callingCode: '+91' })} />
+                                                        {phone ? (
-                                                ) : <span className="text-xs text-quaternary">Unknown</span>}
+                                                            <PhoneActionCell phoneNumber={phone} displayNumber={formatPhone({ number: phone, callingCode: '+91' })} />
-                                            </Table.Cell>
+                                                        ) : <span className="text-xs text-quaternary">Unknown</span>}
-                                            <Table.Cell>
+                                                    </Table.Cell>
-                                                <span className="text-sm text-primary">{call.startedAt ? formatDate(call.startedAt) : '—'}</span>
+                                                )}
-                                            </Table.Cell>
+                                                {visibleColumns.has('dateTime') && (
-                                            <Table.Cell>
+                                                    <Table.Cell>
-                                                <span className="text-xs text-tertiary">{call.callsourcenumber || '—'}</span>
+                                                        {call.startedAt ? (
-                                            </Table.Cell>
+                                                            <div>
-                                            <Table.Cell>
+                                                                <span className="text-sm text-primary">{formatDateOrdinal(call.startedAt)}</span>
-                                                <span className="text-sm text-primary">{call.agentName || '—'}</span>
+                                                                <span className="block text-xs text-tertiary">{formatTimeOnly(call.startedAt)}</span>
-                                            </Table.Cell>
+                                                            </div>
-                                            <Table.Cell>
+                                                        ) : <span className="text-xs text-quaternary">—</span>}
-                                                {call.missedcallcount && call.missedcallcount > 1 ? (
+                                                    </Table.Cell>
-                                                    <Badge size="sm" color="warning" type="pill-color">{call.missedcallcount}x</Badge>
+                                                )}
-                                                ) : <span className="text-xs text-quaternary">1</span>}
+                                                {visibleColumns.has('branch') && (
-                                            </Table.Cell>
+                                                    <Table.Cell>
-                                            <Table.Cell>
+                                                        <span className="text-xs text-tertiary">{call.callsourcenumber || '—'}</span>
-                                                <Badge size="sm" color={STATUS_COLORS[status] ?? 'gray'} type="pill-color">
+                                                    </Table.Cell>
-                                                    {STATUS_LABELS[status] ?? status}
+                                                )}
-                                                </Badge>
+                                                {visibleColumns.has('agent') && (
-                                            </Table.Cell>
+                                                    <Table.Cell>
-                                            <Table.Cell>
+                                                        <span className="text-sm text-primary">{call.agentName || '—'}</span>
-                                                {sla && <Badge size="sm" color={sla.color} type="pill-color">{sla.label}</Badge>}
+                                                    </Table.Cell>
-                                            </Table.Cell>
+                                                )}
-                                        </Table.Row>
+                                                {visibleColumns.has('count') && (
-                                    );
+                                                    <Table.Cell>
-                                }}
+                                                        {call.missedcallcount && call.missedcallcount > 1 ? (
-                            </Table.Body>
+                                                            <Badge size="sm" color="warning" type="pill-color">{call.missedcallcount}x</Badge>
-                        </Table>
+                                                        ) : <span className="text-xs text-quaternary">1</span>}
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('status') && (
+                                                    <Table.Cell>
+                                                        <Badge size="sm" color={STATUS_COLORS[status] ?? 'gray'} type="pill-color">
+                                                            {STATUS_LABELS[status] ?? status}
+                                                        </Badge>
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('sla') && (
+                                                    <Table.Cell>
+                                                        {call.sla != null ? (() => {
+                                                            const status = computeSlaStatus(call.sla);
+                                                            return (
+                                                                <span className="inline-flex items-center gap-1.5 text-xs font-medium">
+                                                                    <span className={cx(
+                                                                        'size-2 rounded-full',
+                                                                        status === 'low' && 'bg-success-solid',
+                                                                        status === 'medium' && 'bg-warning-solid',
+                                                                        status === 'high' && 'bg-error-solid',
+                                                                        status === 'critical' && 'bg-error-solid animate-pulse',
+                                                                    )} />
+                                                                    <span className="text-secondary">{call.sla}%</span>
+                                                                </span>
+                                                            );
+                                                        })() : <span className="text-xs text-quaternary">—</span>}
+                                                    </Table.Cell>
+                                                )}
+                                                {visibleColumns.has('callback') && (
+                                                    <Table.Cell>
+                                                        {call.callbackattemptedat ? (
+                                                            <div>
+                                                                <span className="text-sm text-primary">{formatDateOrdinal(call.callbackattemptedat)}</span>
+                                                                <span className="block text-xs text-tertiary">{formatTimeOnly(call.callbackattemptedat)}</span>
+                                                            </div>
+                                                        ) : <span className="text-xs text-quaternary">—</span>}
+                                                    </Table.Cell>
+                                                )}
+                                            </Table.Row>
+                                        );
+                                    }}
+                                </Table.Body>
+                            </Table>
+                        </div>
                     )}
                 </div>
+
+                {/* Pagination */}
+                {totalPages > 1 && (
+                    <div className="shrink-0 border-t border-secondary px-6 py-3">
+                        <PaginationPageDefault
+                            page={currentPage}
+                            total={totalPages}
+                            onPageChange={setCurrentPage}
+                        />
+                    </div>
+                )}
             </div>
         </>
     );

src/types/entities.ts

@@ -272,6 +272,7 @@ export type Call = {
     patientId: string | null;
     appointmentId: string | null;
     leadId: string | null;
+    sla?: number | null;
     // Denormalized for display
     leadName?: string;
     leadPhone?: string;