feat: QA fixes — Patient 360 rewrite, token refresh, call flow, UI polish

- Patient 360 page queries Patient entity with appointments, calls, leads
- Patients added to CC agent sidebar navigation
- Auto token refresh on 401 (deduplicated concurrent refreshes)
- Call desk: callDismissed flag prevents SIP race on worklist return
- Missed calls skip disposition when never answered
- Callbacks tab renamed to Leads tab
- Branch column header on missed calls tab
- F0rty2.ai link on login footer

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/components/call-desk/active-call-card.tsx

@@ -50,6 +50,8 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
     const [enquiryOpen, setEnquiryOpen] = useState(false);
     // Capture direction at mount — survives through disposition stage
     const callDirectionRef = useRef(callState === 'ringing-out' ? 'OUTBOUND' : 'INBOUND');
+    // Track if the call was ever answered (reached 'active' state)
+    const wasAnsweredRef = useRef(callState === 'active');
 
     const firstName = lead?.contactName?.firstName ?? '';
     const lastName = lead?.contactName?.lastName ?? '';
@@ -174,6 +176,20 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
         );
     }
 
+    // Skip disposition for unanswered calls (ringing-in → ended without ever reaching active)
+    if (!wasAnsweredRef.current && postCallStage === null && (callState === 'ended' || callState === 'failed')) {
+        return (
+            <div className="rounded-xl border border-secondary bg-primary p-4 text-center">
+                <FontAwesomeIcon icon={faPhoneHangup} className="size-6 text-fg-quaternary mb-2" />
+                <p className="text-sm font-semibold text-primary">Missed Call</p>
+                <p className="text-xs text-tertiary mt-1">{phoneDisplay} — not answered</p>
+                <Button size="sm" color="secondary" className="mt-3" onClick={handleReset}>
+                    Back to Worklist
+                </Button>
+            </div>
+        );
+    }
+
     // Post-call flow takes priority over active state (handles race between hangup + SIP ended event)
     if (postCallStage !== null || callState === 'ended' || callState === 'failed') {
         // Done state
@@ -235,6 +251,7 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
 
     // Active call
     if (callState === 'active') {
+        wasAnsweredRef.current = true;
         return (
             <div className="rounded-xl border border-brand bg-primary p-4">
                 <div className="flex items-center justify-between">

src/components/call-desk/worklist-panel.tsx

@@ -62,7 +62,7 @@ interface WorklistPanelProps {
     selectedLeadId: string | null;
 }
 
-type TabKey = 'all' | 'missed' | 'callbacks' | 'follow-ups';
+type TabKey = 'all' | 'missed' | 'leads' | 'follow-ups';
 
 type WorklistRow = {
     id: string;
@@ -258,7 +258,7 @@ export const WorklistPanel = ({ missedCalls, followUps, leads, loading, onSelect
     const filteredRows = useMemo(() => {
         let rows = allRows;
         if (tab === 'missed') rows = missedSubTabRows;
-        else if (tab === 'callbacks') rows = rows.filter((r) => r.type === 'callback');
+        else if (tab === 'leads') rows = rows.filter((r) => r.type === 'lead');
         else if (tab === 'follow-ups') rows = rows.filter((r) => r.type === 'follow-up');
 
         if (search.trim()) {
@@ -272,7 +272,7 @@ export const WorklistPanel = ({ missedCalls, followUps, leads, loading, onSelect
     }, [allRows, tab, search]);
 
     const missedCount = allRows.filter((r) => r.type === 'missed').length;
-    const callbackCount = allRows.filter((r) => r.type === 'callback').length;
+    const leadCount = allRows.filter((r) => r.type === 'lead').length;
     const followUpCount = allRows.filter((r) => r.type === 'follow-up').length;
 
     // Notification for new missed calls
@@ -296,7 +296,7 @@ export const WorklistPanel = ({ missedCalls, followUps, leads, loading, onSelect
     const tabItems = [
         { id: 'all' as const, label: 'All Tasks', badge: allRows.length > 0 ? String(allRows.length) : undefined },
         { id: 'missed' as const, label: 'Missed Calls', badge: missedCount > 0 ? String(missedCount) : undefined },
-        { id: 'callbacks' as const, label: 'Callbacks', badge: callbackCount > 0 ? String(callbackCount) : undefined },
+        { id: 'leads' as const, label: 'Leads', badge: leadCount > 0 ? String(leadCount) : undefined },
         { id: 'follow-ups' as const, label: 'Follow-ups', badge: followUpCount > 0 ? String(followUpCount) : undefined },
     ];
 
@@ -378,7 +378,7 @@ export const WorklistPanel = ({ missedCalls, followUps, leads, loading, onSelect
                         <Table.Head label="PRIORITY" className="w-20" isRowHeader />
                         <Table.Head label="PATIENT" />
                         <Table.Head label="PHONE" />
-                        <Table.Head label="SOURCE" className="w-28" />
+                        <Table.Head label={tab === 'missed' ? 'BRANCH' : 'SOURCE'} className="w-28" />
                         <Table.Head label="SLA" className="w-24" />
                     </Table.Header>
                     <Table.Body items={pagedRows}>

src/components/layout/sidebar.tsx

@@ -70,6 +70,7 @@ const getNavSections = (role: string): NavSection[] => {
             { label: 'Call Center', items: [
                 { label: 'Call Desk', href: '/', icon: IconPhone },
                 { label: 'Call History', href: '/call-history', icon: IconClockRewind },
+                { label: 'Patients', href: '/patients', icon: IconHospitalUser },
                 { label: 'My Performance', href: '/my-performance', icon: IconChartMixed },
             ]},
         ];