diff --git a/src/components/call-desk/call-widget.tsx b/src/components/call-desk/call-widget.tsx
index d95303d..592bab9 100644
--- a/src/components/call-desk/call-widget.tsx
+++ b/src/components/call-desk/call-widget.tsx
@@ -1,4 +1,4 @@
-import { useState, useEffect } from 'react';
+import { useState, useEffect, useRef } from 'react';
 import {
     Phone01,
     PhoneIncoming01,
@@ -101,24 +101,146 @@ export const CallWidget = () => {
     const [disposition, setDisposition] = useState<CallDisposition | null>(null);
     const [notes, setNotes] = useState('');
     const [lastDuration, setLastDuration] = useState(0);
+    const [matchedLead, setMatchedLead] = useState<any>(null);
+    const [leadActivities, setLeadActivities] = useState<any[]>([]);
+    const [isSaving, setIsSaving] = useState(false);
+    const callStartTimeRef = useRef<string | null>(null);
 
-    // Capture duration right before call ends so we can display it in the ended state
+    // Capture duration right before call ends
     useEffect(() => {
         if (callState === 'active' && callDuration > 0) {
             setLastDuration(callDuration);
         }
     }, [callState, callDuration]);
 
-    // Reset disposition/notes when returning to idle
+    // Track call start time
+    useEffect(() => {
+        if (callState === 'active' && !callStartTimeRef.current) {
+            callStartTimeRef.current = new Date().toISOString();
+        }
+        if (callState === 'idle') {
+            callStartTimeRef.current = null;
+        }
+    }, [callState]);
+
+    // Look up caller when call becomes active
+    useEffect(() => {
+        if (callState === 'ringing-in' && callerNumber && callerNumber !== 'Unknown') {
+            const lookup = async () => {
+                try {
+                    const { apiClient } = await import('@/lib/api-client');
+                    const token = apiClient.getStoredToken();
+                    if (!token) return;
+
+                    const API_URL = import.meta.env.VITE_API_URL ?? 'http://localhost:4100';
+                    const res = await fetch(`${API_URL}/api/call/lookup`, {
+                        method: 'POST',
+                        headers: {
+                            'Content-Type': 'application/json',
+                            'Authorization': `Bearer ${token}`,
+                        },
+                        body: JSON.stringify({ phoneNumber: callerNumber }),
+                    });
+                    const data = await res.json();
+                    if (data.matched && data.lead) {
+                        setMatchedLead(data.lead);
+                        setLeadActivities(data.activities ?? []);
+                    }
+                } catch (err) {
+                    console.warn('Lead lookup failed:', err);
+                }
+            };
+            lookup();
+        }
+    }, [callState, callerNumber]);
+
+    // Reset state when returning to idle
     useEffect(() => {
         if (callState === 'idle') {
             setDisposition(null);
             setNotes('');
+            setMatchedLead(null);
+            setLeadActivities([]);
         }
     }, [callState]);
 
-    const handleSaveAndClose = () => {
-        // TODO: Wire to BFF to create Call record + update Lead
+    const handleSaveAndClose = async () => {
+        if (!disposition) return;
+        setIsSaving(true);
+
+        try {
+            const { apiClient } = await import('@/lib/api-client');
+
+            // 1. Create Call record on platform
+            await apiClient.graphql(
+                `mutation CreateCall($data: CallCreateInput!) {
+                    createCall(data: $data) { id }
+                }`,
+                {
+                    data: {
+                        callDirection: 'INBOUND',
+                        callStatus: 'COMPLETED',
+                        agentName: 'Rekha S.',
+                        startedAt: callStartTimeRef.current,
+                        endedAt: new Date().toISOString(),
+                        durationSeconds: callDuration,
+                        disposition,
+                        callNotes: notes || null,
+                        leadId: matchedLead?.id ?? null,
+                    },
+                },
+            ).catch(err => console.warn('Failed to create call record:', err));
+
+            // 2. Update lead status if matched
+            if (matchedLead?.id) {
+                const statusMap: Partial<Record<string, string>> = {
+                    APPOINTMENT_BOOKED: 'APPOINTMENT_SET',
+                    FOLLOW_UP_SCHEDULED: 'CONTACTED',
+                    INFO_PROVIDED: 'CONTACTED',
+                    NO_ANSWER: 'CONTACTED',
+                    WRONG_NUMBER: 'LOST',
+                    CALLBACK_REQUESTED: 'CONTACTED',
+                    NOT_INTERESTED: 'LOST',
+                };
+                const newStatus = statusMap[disposition];
+                if (newStatus) {
+                    await apiClient.graphql(
+                        `mutation UpdateLead($id: ID!, $data: LeadUpdateInput!) {
+                            updateLead(id: $id, data: $data) { id }
+                        }`,
+                        {
+                            id: matchedLead.id,
+                            data: {
+                                leadStatus: newStatus,
+                                lastContactedAt: new Date().toISOString(),
+                            },
+                        },
+                    ).catch(err => console.warn('Failed to update lead:', err));
+                }
+
+                // 3. Create lead activity
+                await apiClient.graphql(
+                    `mutation CreateLeadActivity($data: LeadActivityCreateInput!) {
+                        createLeadActivity(data: $data) { id }
+                    }`,
+                    {
+                        data: {
+                            activityType: 'CALL_RECEIVED',
+                            summary: `Inbound call — ${disposition.replace(/_/g, ' ')}`,
+                            occurredAt: new Date().toISOString(),
+                            performedBy: 'Rekha S.',
+                            channel: 'PHONE',
+                            durationSeconds: callDuration,
+                            leadId: matchedLead.id,
+                        },
+                    },
+                ).catch(err => console.warn('Failed to create activity:', err));
+            }
+        } catch (err) {
+            console.error('Save failed:', err);
+        }
+
+        setIsSaving(false);
         hangup();
         setDisposition(null);
         setNotes('');
@@ -227,8 +349,42 @@ export const CallWidget = () => {
                     </span>
                 </div>
 
-                {/* Caller number */}
-                <span className="text-lg font-bold text-primary">{callerNumber ?? 'Unknown'}</span>
+                {/* Caller info */}
+                <div>
+                    <span className="text-lg font-bold text-primary">
+                        {matchedLead?.contactName
+                            ? `${matchedLead.contactName.firstName ?? ''} ${matchedLead.contactName.lastName ?? ''}`.trim()
+                            : callerNumber ?? 'Unknown'}
+                    </span>
+                    {matchedLead && (
+                        <span className="ml-2 text-sm text-tertiary">{callerNumber}</span>
+                    )}
+                </div>
+
+                {/* AI Summary */}
+                {matchedLead?.aiSummary && (
+                    <div className="rounded-xl bg-brand-primary p-3">
+                        <div className="mb-1 text-xs font-bold uppercase tracking-wider text-brand-secondary">AI Insight</div>
+                        <p className="text-sm text-primary">{matchedLead.aiSummary}</p>
+                        {matchedLead.aiSuggestedAction && (
+                            <span className="mt-2 inline-block rounded-lg bg-brand-solid px-3 py-1 text-xs font-semibold text-white">
+                                {matchedLead.aiSuggestedAction}
+                            </span>
+                        )}
+                    </div>
+                )}
+
+                {/* Recent activity */}
+                {leadActivities.length > 0 && (
+                    <div className="space-y-1">
+                        <div className="text-xs font-semibold text-tertiary">Recent Activity</div>
+                        {leadActivities.slice(0, 3).map((a: any, i: number) => (
+                            <div key={i} className="text-xs text-quaternary">
+                                {a.activityType?.replace(/_/g, ' ')}: {a.summary}
+                            </div>
+                        ))}
+                    </div>
+                )}
 
                 {/* Call controls */}
                 <div className="flex items-center gap-2">
@@ -290,11 +446,12 @@ export const CallWidget = () => {
                         size="sm"
                         color="primary"
                         iconLeading={Save01}
-                        isDisabled={disposition === null}
+                        isDisabled={disposition === null || isSaving}
+                        isLoading={isSaving}
                         onClick={handleSaveAndClose}
                         className="w-full"
                     >
-                        Save & Close
+                        {isSaving ? 'Saving...' : 'Save & Close'}
                     </Button>
                 </div>
             </div>