feat: add floating call widget with SIP controls, click-to-call, and SIP provider

Introduce a shared SipProvider context so all components use the same SIP
connection. Add a floating CallWidget (idle pill, ringing, active with
disposition, ended states) visible for CC agents on every page. Add a
ClickToCallButton for the worklist. Wire SIP status badge and worklist
into the call-desk page.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/components/call-desk/call-widget.tsx

@@ -0,0 +1,327 @@
+import { useState, useEffect } from 'react';
+import {
+    Phone01,
+    PhoneIncoming01,
+    PhoneOutgoing01,
+    PhoneHangUp,
+    PhoneX,
+    MicrophoneOff01,
+    Microphone01,
+    PauseCircle,
+    CheckCircle,
+    Save01,
+} from '@untitledui/icons';
+import { Button } from '@/components/base/buttons/button';
+import { TextArea } from '@/components/base/textarea/textarea';
+import { useSip } from '@/providers/sip-provider';
+import { cx } from '@/utils/cx';
+import type { CallDisposition } from '@/types/entities';
+
+const formatDuration = (seconds: number): string => {
+    const m = Math.floor(seconds / 60)
+        .toString()
+        .padStart(2, '0');
+    const s = (seconds % 60).toString().padStart(2, '0');
+    return `${m}:${s}`;
+};
+
+const statusDotColor: Record<string, string> = {
+    registered: 'bg-success-500',
+    connecting: 'bg-warning-500',
+    disconnected: 'bg-quaternary',
+    error: 'bg-error-500',
+};
+
+const statusLabel: Record<string, string> = {
+    registered: 'Ready',
+    connecting: 'Connecting...',
+    disconnected: 'Offline',
+    error: 'Error',
+};
+
+const dispositionOptions: Array<{
+    value: CallDisposition;
+    label: string;
+    activeClass: string;
+    defaultClass: string;
+}> = [
+    {
+        value: 'APPOINTMENT_BOOKED',
+        label: 'Appt Booked',
+        activeClass: 'bg-success-solid text-white ring-transparent',
+        defaultClass: 'bg-success-primary text-success-primary border-success',
+    },
+    {
+        value: 'FOLLOW_UP_SCHEDULED',
+        label: 'Follow-up',
+        activeClass: 'bg-brand-solid text-white ring-transparent',
+        defaultClass: 'bg-brand-primary text-brand-secondary border-brand',
+    },
+    {
+        value: 'INFO_PROVIDED',
+        label: 'Info Given',
+        activeClass: 'bg-utility-blue-light-600 text-white ring-transparent',
+        defaultClass: 'bg-utility-blue-light-50 text-utility-blue-light-700 border-utility-blue-light-200',
+    },
+    {
+        value: 'NO_ANSWER',
+        label: 'No Answer',
+        activeClass: 'bg-warning-solid text-white ring-transparent',
+        defaultClass: 'bg-warning-primary text-warning-primary border-warning',
+    },
+    {
+        value: 'WRONG_NUMBER',
+        label: 'Wrong #',
+        activeClass: 'bg-secondary-solid text-white ring-transparent',
+        defaultClass: 'bg-secondary text-secondary border-secondary',
+    },
+    {
+        value: 'CALLBACK_REQUESTED',
+        label: 'Not Interested',
+        activeClass: 'bg-error-solid text-white ring-transparent',
+        defaultClass: 'bg-error-primary text-error-primary border-error',
+    },
+];
+
+export const CallWidget = () => {
+    const {
+        connectionStatus,
+        callState,
+        callerNumber,
+        isMuted,
+        isOnHold,
+        callDuration,
+        answer,
+        hangup,
+        toggleMute,
+        toggleHold,
+    } = useSip();
+
+    const [disposition, setDisposition] = useState<CallDisposition | null>(null);
+    const [notes, setNotes] = useState('');
+    const [lastDuration, setLastDuration] = useState(0);
+
+    // Capture duration right before call ends so we can display it in the ended state
+    useEffect(() => {
+        if (callState === 'active' && callDuration > 0) {
+            setLastDuration(callDuration);
+        }
+    }, [callState, callDuration]);
+
+    // Reset disposition/notes when returning to idle
+    useEffect(() => {
+        if (callState === 'idle') {
+            setDisposition(null);
+            setNotes('');
+        }
+    }, [callState]);
+
+    const handleSaveAndClose = () => {
+        // TODO: Wire to BFF to create Call record + update Lead
+        hangup();
+        setDisposition(null);
+        setNotes('');
+    };
+
+    const dotColor = statusDotColor[connectionStatus] ?? 'bg-quaternary';
+    const label = statusLabel[connectionStatus] ?? connectionStatus;
+
+    // Idle: collapsed pill
+    if (callState === 'idle') {
+        return (
+            <div
+                className={cx(
+                    'fixed bottom-6 right-6 z-50',
+                    'inline-flex items-center gap-2 rounded-full border border-secondary bg-primary px-4 py-2.5 shadow-lg',
+                    'transition-all duration-300',
+                )}
+            >
+                <span className={cx('size-2.5 shrink-0 rounded-full', dotColor)} />
+                <span className="text-sm font-semibold text-secondary">{label}</span>
+                <span className="text-sm text-tertiary">Helix Phone</span>
+            </div>
+        );
+    }
+
+    // Ringing inbound
+    if (callState === 'ringing-in') {
+        return (
+            <div
+                className={cx(
+                    'fixed bottom-6 right-6 z-50 w-80',
+                    'flex flex-col items-center gap-5 rounded-2xl border border-secondary bg-primary p-6 shadow-2xl',
+                    'transition-all duration-300',
+                )}
+            >
+                <div className="relative">
+                    <div className="absolute inset-0 animate-ping rounded-full bg-brand-solid opacity-20" />
+                    <div className="relative animate-bounce">
+                        <PhoneIncoming01 className="size-10 text-fg-brand-primary" />
+                    </div>
+                </div>
+
+                <div className="flex flex-col items-center gap-1">
+                    <span className="text-xs font-bold uppercase tracking-wider text-brand-secondary">
+                        Incoming Call
+                    </span>
+                    <span className="text-lg font-bold text-primary">{callerNumber ?? 'Unknown'}</span>
+                </div>
+
+                <div className="flex items-center gap-3">
+                    <Button size="md" color="primary" iconLeading={Phone01} onClick={answer}>
+                        Answer
+                    </Button>
+                    <Button size="md" color="primary-destructive" iconLeading={PhoneX} onClick={hangup}>
+                        Decline
+                    </Button>
+                </div>
+            </div>
+        );
+    }
+
+    // Ringing outbound
+    if (callState === 'ringing-out') {
+        return (
+            <div
+                className={cx(
+                    'fixed bottom-6 right-6 z-50 w-80',
+                    'flex flex-col items-center gap-5 rounded-2xl border border-secondary bg-primary p-6 shadow-2xl',
+                    'transition-all duration-300',
+                )}
+            >
+                <PhoneOutgoing01 className="size-10 animate-pulse text-fg-brand-primary" />
+
+                <div className="flex flex-col items-center gap-1">
+                    <span className="text-xs font-bold uppercase tracking-wider text-brand-secondary">
+                        Calling...
+                    </span>
+                    <span className="text-lg font-bold text-primary">{callerNumber ?? 'Unknown'}</span>
+                </div>
+
+                <Button size="md" color="primary-destructive" iconLeading={PhoneHangUp} onClick={hangup}>
+                    Cancel
+                </Button>
+            </div>
+        );
+    }
+
+    // Active call (full widget)
+    if (callState === 'active') {
+        return (
+            <div
+                className={cx(
+                    'fixed bottom-6 right-6 z-50 w-80',
+                    'flex flex-col gap-4 rounded-2xl border border-secondary bg-primary p-5 shadow-2xl',
+                    'transition-all duration-300',
+                )}
+            >
+                {/* Header */}
+                <div className="flex items-center justify-between">
+                    <div className="flex items-center gap-2">
+                        <Phone01 className="size-4 text-fg-success-primary" />
+                        <span className="text-sm font-semibold text-primary">Active Call</span>
+                    </div>
+                    <span className="font-mono text-sm font-bold tabular-nums text-brand-secondary">
+                        {formatDuration(callDuration)}
+                    </span>
+                </div>
+
+                {/* Caller number */}
+                <span className="text-lg font-bold text-primary">{callerNumber ?? 'Unknown'}</span>
+
+                {/* Call controls */}
+                <div className="flex items-center gap-2">
+                    <Button
+                        size="sm"
+                        color={isMuted ? 'primary' : 'secondary'}
+                        iconLeading={isMuted ? MicrophoneOff01 : Microphone01}
+                        onClick={toggleMute}
+                    >
+                        {isMuted ? 'Unmute' : 'Mute'}
+                    </Button>
+                    <Button
+                        size="sm"
+                        color={isOnHold ? 'primary' : 'secondary'}
+                        iconLeading={PauseCircle}
+                        onClick={toggleHold}
+                    >
+                        {isOnHold ? 'Resume' : 'Hold'}
+                    </Button>
+                    <Button size="sm" color="primary-destructive" iconLeading={PhoneHangUp} onClick={hangup}>
+                        End
+                    </Button>
+                </div>
+
+                {/* Divider */}
+                <div className="border-t border-secondary" />
+
+                {/* Disposition */}
+                <div className="flex flex-col gap-2.5">
+                    <span className="text-xs font-bold uppercase tracking-wider text-secondary">Disposition</span>
+                    <div className="grid grid-cols-2 gap-1.5">
+                        {dispositionOptions.map((opt) => {
+                            const isSelected = disposition === opt.value;
+                            return (
+                                <button
+                                    key={opt.value}
+                                    type="button"
+                                    onClick={() => setDisposition(opt.value)}
+                                    className={cx(
+                                        'cursor-pointer rounded-lg border px-2.5 py-1.5 text-xs font-semibold transition duration-100 ease-linear',
+                                        isSelected ? cx(opt.activeClass, 'ring-2 ring-brand') : opt.defaultClass,
+                                    )}
+                                >
+                                    {opt.label}
+                                </button>
+                            );
+                        })}
+                    </div>
+
+                    <TextArea
+                        placeholder="Add notes..."
+                        value={notes}
+                        onChange={(value) => setNotes(value)}
+                        rows={2}
+                        textAreaClassName="text-xs"
+                    />
+
+                    <Button
+                        size="sm"
+                        color="primary"
+                        iconLeading={Save01}
+                        isDisabled={disposition === null}
+                        onClick={handleSaveAndClose}
+                        className="w-full"
+                    >
+                        Save & Close
+                    </Button>
+                </div>
+            </div>
+        );
+    }
+
+    // Ended / Failed
+    if (callState === 'ended' || callState === 'failed') {
+        const isEnded = callState === 'ended';
+        return (
+            <div
+                className={cx(
+                    'fixed bottom-6 right-6 z-50 w-80',
+                    'flex flex-col items-center gap-2 rounded-2xl border border-secondary bg-primary p-5 shadow-2xl',
+                    'transition-all duration-300',
+                )}
+            >
+                <CheckCircle
+                    className={cx('size-8', isEnded ? 'text-fg-success-primary' : 'text-fg-error-primary')}
+                />
+                <span className="text-sm font-semibold text-primary">
+                    {isEnded ? 'Call Ended' : 'Call Failed'}
+                    {lastDuration > 0 && ` \u00B7 ${formatDuration(lastDuration)}`}
+                </span>
+                <span className="text-xs text-tertiary">auto-closing...</span>
+            </div>
+        );
+    }
+
+    return null;
+};

src/components/call-desk/click-to-call-button.tsx

@@ -0,0 +1,25 @@
+import { Phone01 } from '@untitledui/icons';
+import { Button } from '@/components/base/buttons/button';
+import { useSip } from '@/providers/sip-provider';
+
+interface ClickToCallButtonProps {
+    phoneNumber: string;
+    label?: string;
+    size?: 'sm' | 'md';
+}
+
+export const ClickToCallButton = ({ phoneNumber, label, size = 'sm' }: ClickToCallButtonProps) => {
+    const { makeCall, isRegistered, isInCall } = useSip();
+
+    return (
+        <Button
+            size={size}
+            color="primary"
+            iconLeading={Phone01}
+            onClick={() => makeCall(phoneNumber)}
+            isDisabled={!isRegistered || isInCall || phoneNumber === ''}
+        >
+            {label ?? 'Call'}
+        </Button>
+    );
+};

src/components/layout/app-shell.tsx

@@ -1,6 +1,9 @@
-import type { ReactNode } from "react";
-import { useLocation } from "react-router";
-import { Sidebar } from "./sidebar";
+import type { ReactNode } from 'react';
+import { useLocation } from 'react-router';
+import { Sidebar } from './sidebar';
+import { SipProvider } from '@/providers/sip-provider';
+import { CallWidget } from '@/components/call-desk/call-widget';
+import { useAuth } from '@/providers/auth-provider';
 
 interface AppShellProps {
     children: ReactNode;
@@ -8,11 +11,15 @@ interface AppShellProps {
 
 export const AppShell = ({ children }: AppShellProps) => {
     const { pathname } = useLocation();
+    const { isCCAgent } = useAuth();
 
     return (
-        <div className="flex min-h-screen bg-primary">
-            <Sidebar activeUrl={pathname} />
-            <main className="flex flex-1 flex-col overflow-auto">{children}</main>
-        </div>
+        <SipProvider>
+            <div className="flex min-h-screen bg-primary">
+                <Sidebar activeUrl={pathname} />
+                <main className="flex flex-1 flex-col overflow-auto">{children}</main>
+                {isCCAgent && <CallWidget />}
+            </div>
+        </SipProvider>
     );
 };

src/pages/call-desk.tsx

@@ -2,13 +2,16 @@ import { useState, useCallback, useRef } from 'react';
 import { TopBar } from '@/components/layout/top-bar';
 import { CallSimulator } from '@/components/call-desk/call-simulator';
 import { IncomingCallCard } from '@/components/call-desk/incoming-call-card';
+import { ClickToCallButton } from '@/components/call-desk/click-to-call-button';
 import { CallLog } from '@/components/call-desk/call-log';
 import { DailyStats } from '@/components/call-desk/daily-stats';
 import { useAuth } from '@/providers/auth-provider';
 import { useData } from '@/providers/data-provider';
 import { useLeads } from '@/hooks/use-leads';
 import { useCallEvents } from '@/hooks/use-call-events';
+import { useSip } from '@/providers/sip-provider';
 import { BadgeWithDot } from '@/components/base/badges/badges';
+import { formatPhone } from '@/lib/format';
 import type { Call, CallDisposition, Lead, LeadStatus } from '@/types/entities';
 
 type CallState = 'idle' | 'ringing' | 'active' | 'completed';
@@ -49,6 +52,9 @@ export const CallDeskPage = () => {
     const ringingTimerRef = useRef<ReturnType<typeof setTimeout> | null>(null);
     const completedTimerRef = useRef<ReturnType<typeof setTimeout> | null>(null);
 
+    // --- SIP phone state ---
+    const { connectionStatus, isRegistered } = useSip();
+
     // --- Live mode state (WebSocket) ---
     const { callState: liveCallState, activeLead: liveLead, isConnected, sendDisposition } = useCallEvents(user.name);
 
@@ -221,15 +227,25 @@ export const CallDeskPage = () => {
                             </button>
                         </div>
 
-                        {mode === 'live' && (
+                        <div className="flex items-center gap-2">
                             <BadgeWithDot
-                                color={isConnected ? 'success' : 'gray'}
+                                color={isRegistered ? 'success' : connectionStatus === 'connecting' ? 'warning' : 'gray'}
                                 size="md"
                                 type="pill-color"
                             >
-                                {isConnected ? 'Connected to call center' : 'Connecting...'}
+                                {isRegistered ? 'Phone Ready' : `Phone: ${connectionStatus}`}
                             </BadgeWithDot>
-                        )}
+
+                            {mode === 'live' && (
+                                <BadgeWithDot
+                                    color={isConnected ? 'success' : 'gray'}
+                                    size="md"
+                                    type="pill-color"
+                                >
+                                    {isConnected ? 'Connected to call center' : 'Connecting...'}
+                                </BadgeWithDot>
+                            )}
+                        </div>
                     </div>
 
                     {/* Demo mode simulator button */}
@@ -240,6 +256,48 @@ export const CallDeskPage = () => {
                         />
                     )}
 
+                    {/* Worklist: leads with click-to-call */}
+                    {mode === 'live' && leads.length > 0 && (
+                        <div className="rounded-2xl border border-secondary bg-primary">
+                            <div className="border-b border-secondary px-5 py-3">
+                                <h3 className="text-sm font-bold text-primary">Worklist</h3>
+                                <p className="text-xs text-tertiary">Click to start an outbound call</p>
+                            </div>
+                            <div className="divide-y divide-secondary">
+                                {leads.slice(0, 10).map((lead) => {
+                                    const firstName = lead.contactName?.firstName ?? '';
+                                    const lastName = lead.contactName?.lastName ?? '';
+                                    const fullName = `${firstName} ${lastName}`.trim() || 'Unknown';
+                                    const phone = lead.contactPhone?.[0];
+                                    const phoneDisplay = phone ? formatPhone(phone) : 'No phone';
+                                    const phoneNumber = phone?.number ?? '';
+
+                                    return (
+                                        <div
+                                            key={lead.id}
+                                            className="flex items-center justify-between gap-3 px-5 py-3"
+                                        >
+                                            <div className="min-w-0 flex-1">
+                                                <span className="text-sm font-semibold text-primary">
+                                                    {fullName}
+                                                </span>
+                                                <span className="ml-2 text-sm text-tertiary">
+                                                    {phoneDisplay}
+                                                </span>
+                                                {lead.interestedService !== null && (
+                                                    <span className="ml-2 text-xs text-quaternary">
+                                                        {lead.interestedService}
+                                                    </span>
+                                                )}
+                                            </div>
+                                            <ClickToCallButton phoneNumber={phoneNumber} />
+                                        </div>
+                                    );
+                                })}
+                            </div>
+                        </div>
+                    )}
+
                     <IncomingCallCard
                         callState={effectiveCallState}
                         lead={displayLead}

src/providers/sip-provider.tsx

@@ -0,0 +1,26 @@
+import { createContext, useContext, useEffect, type PropsWithChildren } from 'react';
+import { useSipPhone } from '@/hooks/use-sip-phone';
+
+type SipContextType = ReturnType<typeof useSipPhone>;
+
+const SipContext = createContext<SipContextType | null>(null);
+
+export const SipProvider = ({ children }: PropsWithChildren) => {
+    const sipPhone = useSipPhone();
+
+    // Auto-connect on mount
+    useEffect(() => {
+        sipPhone.connect();
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, []);
+
+    return <SipContext.Provider value={sipPhone}>{children}</SipContext.Provider>;
+};
+
+export const useSip = (): SipContextType => {
+    const ctx = useContext(SipContext);
+    if (ctx === null) {
+        throw new Error('useSip must be used within a SipProvider');
+    }
+    return ctx;
+};