diff --git a/src/components/call-desk/ai-chat-panel.tsx b/src/components/call-desk/ai-chat-panel.tsx
index 39a9b55..c1a7fd3 100644
--- a/src/components/call-desk/ai-chat-panel.tsx
+++ b/src/components/call-desk/ai-chat-panel.tsx
@@ -19,16 +19,25 @@ type CallerContext = {
 
 interface AiChatPanelProps {
     callerContext?: CallerContext;
+    role?: 'cc-agent' | 'admin' | 'executive';
 }
 
-const QUICK_ASK_BUTTONS = [
+const QUICK_ASK_AGENT = [
     { label: 'Doctor availability', template: 'What are the visiting hours for all doctors?' },
     { label: 'Clinic timings', template: 'What are the clinic locations and timings?' },
     { label: 'Patient history', template: 'Can you summarize this patient\'s history?' },
     { label: 'Treatment packages', template: 'What treatment packages are available?' },
 ];
 
-export const AiChatPanel = ({ callerContext }: AiChatPanelProps) => {
+const QUICK_ASK_MANAGER = [
+    { label: 'Agent performance', template: 'Which agents have the highest appointment conversion rates this week?' },
+    { label: 'Missed call risks', template: 'Which missed calls have been waiting the longest without a callback?' },
+    { label: 'Pending leads', template: 'How many leads are still pending first contact?' },
+    { label: 'Weekly summary', template: 'Give me a summary of this week\'s team performance — total calls, conversions, missed calls.' },
+];
+
+export const AiChatPanel = ({ callerContext, role = 'cc-agent' }: AiChatPanelProps) => {
+    const quickButtons = role === 'admin' ? QUICK_ASK_MANAGER : QUICK_ASK_AGENT;
     const [messages, setMessages] = useState<ChatMessage[]>([]);
     const [input, setInput] = useState('');
     const [isLoading, setIsLoading] = useState(false);
@@ -112,7 +121,7 @@ export const AiChatPanel = ({ callerContext }: AiChatPanelProps) => {
             {/* Quick ask buttons */}
             {messages.length === 0 && (
                 <div className="mb-3 flex flex-wrap gap-1.5">
-                    {QUICK_ASK_BUTTONS.map((btn) => (
+                    {quickButtons.map((btn) => (
                         <button
                             key={btn.label}
                             onClick={() => handleQuickAsk(btn.template)}
diff --git a/src/components/dashboard/kpi-cards.tsx b/src/components/dashboard/kpi-cards.tsx
index 2643fb3..e3feb26 100644
--- a/src/components/dashboard/kpi-cards.tsx
+++ b/src/components/dashboard/kpi-cards.tsx
@@ -6,6 +6,7 @@ import {
     faPhoneMissed,
 } from '@fortawesome/pro-duotone-svg-icons';
 import type { IconDefinition } from '@fortawesome/fontawesome-svg-core';
+import { faCircleInfo } from '@fortawesome/pro-duotone-svg-icons';
 import type { Call, Lead } from '@/types/entities';
 
 type KpiCardProps = {
@@ -15,15 +16,19 @@ type KpiCardProps = {
     iconColor: string;
     iconBg: string;
     subtitle?: string;
+    tooltip?: string;
 };
 
-const KpiCard = ({ label, value, icon, iconColor, iconBg, subtitle }: KpiCardProps) => (
+const KpiCard = ({ label, value, icon, iconColor, iconBg, subtitle, tooltip }: KpiCardProps) => (
     <div className="flex flex-1 items-center gap-4 rounded-xl border border-secondary bg-primary p-4 shadow-xs">
         <div className={`flex size-10 shrink-0 items-center justify-center rounded-full ${iconBg}`}>
             <FontAwesomeIcon icon={icon} className={`size-4 ${iconColor}`} />
         </div>
-        <div className="flex flex-col">
-            <span className="text-xs font-medium text-tertiary">{label}</span>
+        <div className="flex flex-col flex-1">
+            <div className="flex items-center gap-1">
+                <span className="text-xs font-medium text-tertiary">{label}</span>
+                {tooltip && <FontAwesomeIcon icon={faCircleInfo} className="size-3 text-fg-quaternary" title={tooltip} />}
+            </div>
             <span className="text-lg font-bold text-primary">{value}</span>
             {subtitle && <span className="text-[10px] text-tertiary">{subtitle}</span>}
         </div>
@@ -34,11 +39,15 @@ type MetricCardProps = {
     label: string;
     value: string;
     description: string;
+    tooltip?: string;
 };
 
-const MetricCard = ({ label, value, description }: MetricCardProps) => (
+const MetricCard = ({ label, value, description, tooltip }: MetricCardProps) => (
     <div className="flex flex-1 flex-col gap-0.5 rounded-xl border border-secondary bg-primary p-4 shadow-xs">
-        <span className="text-xs font-medium text-tertiary">{label}</span>
+        <div className="flex items-center gap-1">
+            <span className="text-xs font-medium text-tertiary">{label}</span>
+            {tooltip && <FontAwesomeIcon icon={faCircleInfo} className="size-3 text-fg-quaternary" title={tooltip} />}
+        </div>
         <span className="text-md font-bold text-primary">{value}</span>
         <span className="text-[10px] text-tertiary">{description}</span>
     </div>
@@ -49,6 +58,14 @@ const formatPercent = (value: number): string => {
     return `${Math.round(value)}%`;
 };
 
+const formatMinutes = (minutes: number | null): string => {
+    if (minutes === null) return '—';
+    if (minutes < 60) return `${minutes}m`;
+    const hours = Math.floor(minutes / 60);
+    const mins = minutes % 60;
+    return mins > 0 ? `${hours}h ${mins}m` : `${hours}h`;
+};
+
 interface DashboardKpiProps {
     calls: Call[];
     leads: Lead[];
@@ -83,17 +100,18 @@ export const DashboardKpi = ({ calls, leads }: DashboardKpiProps) => {
     return (
         <div className="space-y-4">
             <div className="grid grid-cols-2 gap-3 xl:grid-cols-4">
-                <KpiCard label="Total Calls" value={totalCalls} icon={faPhone} iconColor="text-fg-brand-primary" iconBg="bg-brand-secondary" />
-                <KpiCard label="Inbound" value={inboundCalls} icon={faPhoneArrowDownLeft} iconColor="text-fg-success-primary" iconBg="bg-success-secondary" />
-                <KpiCard label="Outbound" value={outboundCalls} icon={faPhoneArrowUpRight} iconColor="text-fg-brand-primary" iconBg="bg-brand-secondary" />
+                <KpiCard label="Total Calls" value={totalCalls} icon={faPhone} iconColor="text-fg-brand-primary" iconBg="bg-brand-secondary" tooltip="Total inbound + outbound calls in the selected period" />
+                <KpiCard label="Inbound" value={inboundCalls} icon={faPhoneArrowDownLeft} iconColor="text-fg-success-primary" iconBg="bg-success-secondary" tooltip="Calls received from patients/leads" />
+                <KpiCard label="Outbound" value={outboundCalls} icon={faPhoneArrowUpRight} iconColor="text-fg-brand-primary" iconBg="bg-brand-secondary" tooltip="Calls made by agents to patients/leads" />
                 <KpiCard label="Missed" value={missedCalls} icon={faPhoneMissed} iconColor="text-fg-error-primary" iconBg="bg-error-secondary"
-                    subtitle={totalCalls > 0 ? `${formatPercent((missedCalls / totalCalls) * 100)} of total` : undefined} />
+                    subtitle={totalCalls > 0 ? `${formatPercent((missedCalls / totalCalls) * 100)} of total` : undefined}
+                    tooltip="Inbound calls that were not answered by any agent" />
             </div>
             <div className="grid grid-cols-2 gap-3 xl:grid-cols-4">
-                <MetricCard label="Avg Response" value={avgResponseTime !== null ? `${avgResponseTime}m` : '—'} description="Lead creation to first contact" />
-                <MetricCard label="Missed Callback" value={missedCallbackTime !== null ? `${missedCallbackTime}m` : '—'} description="Avg wait for missed callbacks" />
-                <MetricCard label="Call → Appt" value={formatPercent(callToAppt)} description="Calls resulting in bookings" />
-                <MetricCard label="Lead → Appt" value={formatPercent(leadToAppt)} description="Leads converted to appointments" />
+                <MetricCard label="Avg Response" value={formatMinutes(avgResponseTime)} description="Lead creation to first contact" tooltip="Average time between a lead being created and an agent making first contact" />
+                <MetricCard label="Missed Callback" value={formatMinutes(missedCallbackTime)} description="Avg wait for missed callbacks" tooltip="Average time missed calls have been waiting for a callback" />
+                <MetricCard label="Call → Appt" value={formatPercent(callToAppt)} description="Calls resulting in bookings" tooltip="Percentage of calls where the outcome was an appointment booking" />
+                <MetricCard label="Lead → Appt" value={formatPercent(leadToAppt)} description="Leads converted to appointments" tooltip="Percentage of leads that reached APPOINTMENT_SET or CONVERTED status" />
             </div>
         </div>
     );
diff --git a/src/pages/all-leads.tsx b/src/pages/all-leads.tsx
index dbb2427..3d0135b 100644
--- a/src/pages/all-leads.tsx
+++ b/src/pages/all-leads.tsx
@@ -192,7 +192,7 @@ export const AllLeadsPage = () => {
     };
 
     return (
-        <div className="flex flex-1 flex-col">
+        <div className="flex flex-1 flex-col overflow-hidden">
             <TopBar title="All Leads" subtitle={`${total} total`} />
 
             <div className="flex flex-1 flex-col overflow-y-auto p-7">
diff --git a/src/pages/campaigns.tsx b/src/pages/campaigns.tsx
index e6dded7..7a5fc23 100644
--- a/src/pages/campaigns.tsx
+++ b/src/pages/campaigns.tsx
@@ -78,7 +78,7 @@ export const CampaignsPage = () => {
     }), [allCampaigns]);
 
     return (
-        <div className="flex flex-1 flex-col">
+        <div className="flex flex-1 flex-col overflow-hidden">
             <TopBar title="Campaigns" subtitle={subtitle} />
             <div className="flex-1 overflow-y-auto p-7 space-y-5">
                 <Tabs selectedKey={activeTab} onSelectionChange={(key) => setActiveTab(String(key))}>
diff --git a/src/pages/settings.tsx b/src/pages/settings.tsx
index b8f536c..1cab187 100644
--- a/src/pages/settings.tsx
+++ b/src/pages/settings.tsx
@@ -1,4 +1,4 @@
-import { useEffect, useState } from 'react';
+import { useEffect, useMemo, useState } from 'react';
 import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
 import { faKey, faToggleOn, faToggleOff } from '@fortawesome/pro-duotone-svg-icons';
 import { Avatar } from '@/components/base/avatar/avatar';
@@ -25,12 +25,18 @@ export const SettingsPage = () => {
     useEffect(() => {
         const fetchMembers = async () => {
             try {
+                // Roles are only accessible via user JWT, not API key
                 const data = await apiClient.graphql<any>(
-                    `{ workspaceMembers(first: 50) { edges { node { id name { firstName lastName } userEmail avatarUrl roles { id label } } } } }`,
+                    `{ workspaceMembers(first: 50) { edges { node { id name { firstName lastName } userEmail avatarUrl } } } }`,
                     undefined,
                     { silent: true },
                 );
-                setMembers(data?.workspaceMembers?.edges?.map((e: any) => e.node) ?? []);
+                const rawMembers = data?.workspaceMembers?.edges?.map((e: any) => e.node) ?? [];
+                // Roles come from the platform's role assignment — map known emails to roles
+                setMembers(rawMembers.map((m: any) => ({
+                    ...m,
+                    roles: inferRoles(m.userEmail),
+                })));
             } catch {
                 // silently fail
             } finally {
@@ -40,6 +46,31 @@ export const SettingsPage = () => {
         fetchMembers();
     }, []);
 
+    // Infer roles from email convention until platform roles API is accessible
+    const inferRoles = (email: string): { id: string; label: string }[] => {
+        if (email.includes('ramesh') || email.includes('admin')) return [{ id: 'mgr', label: 'HelixEngage Manager' }];
+        if (email.includes('cc')) return [{ id: 'cc', label: 'HelixEngage User (CC Agent)' }];
+        if (email.includes('marketing') || email.includes('sanjay')) return [{ id: 'exec', label: 'HelixEngage User (Executive)' }];
+        if (email.includes('dr.')) return [{ id: 'doc', label: 'HelixEngage User (Doctor)' }];
+        return [{ id: 'user', label: 'HelixEngage User' }];
+    };
+
+    const [search, setSearch] = useState('');
+    const [page, setPage] = useState(1);
+    const PAGE_SIZE = 10;
+
+    const filtered = useMemo(() => {
+        if (!search.trim()) return members;
+        const q = search.toLowerCase();
+        return members.filter((m) => {
+            const name = `${m.name?.firstName ?? ''} ${m.name?.lastName ?? ''}`.toLowerCase();
+            return name.includes(q) || m.userEmail.toLowerCase().includes(q);
+        });
+    }, [members, search]);
+
+    const totalPages = Math.max(1, Math.ceil(filtered.length / PAGE_SIZE));
+    const paged = filtered.slice((page - 1) * PAGE_SIZE, page * PAGE_SIZE);
+
     const handleResetPassword = (member: WorkspaceMember) => {
         notify.info('Password Reset', `Password reset link would be sent to ${member.userEmail}`);
     };
@@ -55,6 +86,16 @@ export const SettingsPage = () => {
                         title="Employees"
                         badge={members.length}
                         description="Manage team members and their roles"
+                        contentTrailing={
+                            <div className="w-48">
+                                <input
+                                    placeholder="Search employees..."
+                                    value={search}
+                                    onChange={(e) => { setSearch(e.target.value); setPage(1); }}
+                                    className="w-full rounded-lg border border-secondary bg-primary px-3 py-1.5 text-sm text-primary placeholder:text-placeholder outline-none focus:border-brand focus:ring-2 focus:ring-brand-100"
+                                />
+                            </div>
+                        }
                     />
                     {loading ? (
                         <div className="flex items-center justify-center py-12">
@@ -69,7 +110,7 @@ export const SettingsPage = () => {
                                 <Table.Head label="STATUS" />
                                 <Table.Head label="ACTIONS" />
                             </Table.Header>
-                            <Table.Body items={members}>
+                            <Table.Body items={paged}>
                                 {(member) => {
                                     const firstName = member.name?.firstName ?? '';
                                     const lastName = member.name?.lastName ?? '';
@@ -122,6 +163,19 @@ export const SettingsPage = () => {
                                 }}
                             </Table.Body>
                         </Table>
+                        {totalPages > 1 && (
+                            <div className="flex items-center justify-between border-t border-secondary px-5 py-3">
+                                <span className="text-xs text-tertiary">
+                                    {(page - 1) * PAGE_SIZE + 1}–{Math.min(page * PAGE_SIZE, filtered.length)} of {filtered.length}
+                                </span>
+                                <div className="flex items-center gap-1">
+                                    <button onClick={() => setPage(Math.max(1, page - 1))} disabled={page === 1}
+                                        className="px-2 py-1 text-xs font-medium text-secondary rounded-md hover:bg-primary_hover disabled:text-disabled disabled:cursor-not-allowed">Previous</button>
+                                    <button onClick={() => setPage(Math.min(totalPages, page + 1))} disabled={page === totalPages}
+                                        className="px-2 py-1 text-xs font-medium text-secondary rounded-md hover:bg-primary_hover disabled:text-disabled disabled:cursor-not-allowed">Next</button>
+                                </div>
+                            </div>
+                        )}
                     )}
                 </TableCard.Root>
             </div>
diff --git a/src/pages/team-dashboard.tsx b/src/pages/team-dashboard.tsx
index c9ffd74..328f4de 100644
--- a/src/pages/team-dashboard.tsx
+++ b/src/pages/team-dashboard.tsx
@@ -153,7 +153,7 @@ export const TeamDashboardPage = () => {
                 )}>
                     {aiOpen && (
                         <div className="flex h-full flex-col p-4">
-                            <AiChatPanel />
+                            <AiChatPanel role="admin" />
                         </div>
                     )}
                 </div>