diff --git a/src/components/call-desk/ai-chat-panel.tsx b/src/components/call-desk/ai-chat-panel.tsx
new file mode 100644
index 0000000..b60698b
--- /dev/null
+++ b/src/components/call-desk/ai-chat-panel.tsx
@@ -0,0 +1,277 @@
+import type { ReactNode } from 'react';
+import { useCallback, useEffect, useRef, useState } from 'react';
+import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
+import { faPaperPlaneTop, faRobot, faSparkles, faUserHeadset } from '@fortawesome/pro-duotone-svg-icons';
+import { apiClient } from '@/lib/api-client';
+
+const API_URL = import.meta.env.VITE_API_URL ?? 'http://localhost:4100';
+
+type ChatMessage = {
+    id: string;
+    role: 'user' | 'assistant';
+    content: string;
+    timestamp: Date;
+};
+
+type CallerContext = {
+    callerPhone?: string;
+    leadId?: string;
+    leadName?: string;
+};
+
+interface AiChatPanelProps {
+    callerContext?: CallerContext;
+}
+
+const QUICK_ASK_BUTTONS = [
+    { label: 'Doctor availability', template: 'What are the visiting hours for all doctors?' },
+    { label: 'Clinic timings', template: 'What are the clinic locations and timings?' },
+    { label: 'Patient history', template: 'Can you summarize this patient\'s history?' },
+    { label: 'Treatment packages', template: 'What treatment packages are available?' },
+];
+
+export const AiChatPanel = ({ callerContext }: AiChatPanelProps) => {
+    const [messages, setMessages] = useState<ChatMessage[]>([]);
+    const [input, setInput] = useState('');
+    const [isLoading, setIsLoading] = useState(false);
+    const messagesEndRef = useRef<HTMLDivElement>(null);
+    const inputRef = useRef<HTMLInputElement>(null);
+
+    const scrollToBottom = useCallback(() => {
+        messagesEndRef.current?.scrollIntoView({ behavior: 'smooth' });
+    }, []);
+
+    useEffect(() => {
+        scrollToBottom();
+    }, [messages, scrollToBottom]);
+
+    const sendMessage = useCallback(async (text?: string) => {
+        const messageText = (text ?? input).trim();
+        if (messageText.length === 0 || isLoading) return;
+
+        const userMessage: ChatMessage = {
+            id: `user-${Date.now()}`,
+            role: 'user',
+            content: messageText,
+            timestamp: new Date(),
+        };
+
+        setMessages((prev) => [...prev, userMessage]);
+        setInput('');
+        setIsLoading(true);
+
+        try {
+            const token = apiClient.getStoredToken();
+            const response = await fetch(`${API_URL}/api/ai/chat`, {
+                method: 'POST',
+                headers: {
+                    'Content-Type': 'application/json',
+                    ...(token ? { Authorization: `Bearer ${token}` } : {}),
+                },
+                body: JSON.stringify({
+                    message: messageText,
+                    context: callerContext,
+                }),
+            });
+
+            if (!response.ok) {
+                throw new Error(`Request failed with status ${response.status}`);
+            }
+
+            const data = await response.json();
+
+            const assistantMessage: ChatMessage = {
+                id: `assistant-${Date.now()}`,
+                role: 'assistant',
+                content: data.reply ?? 'Sorry, I could not process that request.',
+                timestamp: new Date(),
+            };
+
+            setMessages((prev) => [...prev, assistantMessage]);
+        } catch {
+            const errorMessage: ChatMessage = {
+                id: `error-${Date.now()}`,
+                role: 'assistant',
+                content: 'Sorry, I\'m having trouble connecting to the AI service. Please try again.',
+                timestamp: new Date(),
+            };
+            setMessages((prev) => [...prev, errorMessage]);
+        } finally {
+            setIsLoading(false);
+            inputRef.current?.focus();
+        }
+    }, [input, isLoading, callerContext]);
+
+    const handleKeyDown = useCallback((e: React.KeyboardEvent) => {
+        if (e.key === 'Enter' && !e.shiftKey) {
+            e.preventDefault();
+            sendMessage();
+        }
+    }, [sendMessage]);
+
+    const handleQuickAsk = useCallback((template: string) => {
+        sendMessage(template);
+    }, [sendMessage]);
+
+    return (
+        <div className="flex h-full flex-col">
+            {/* Header */}
+            <div className="flex items-center gap-2 pb-3">
+                <FontAwesomeIcon icon={faSparkles} className="size-4 text-fg-brand-primary" />
+                <h3 className="text-sm font-bold text-primary">AI Assistant</h3>
+            </div>
+
+            {/* Caller context banner */}
+            {callerContext?.leadName && (
+                <div className="mb-3 rounded-lg bg-brand-primary px-3 py-2">
+                    <span className="text-xs text-brand-secondary">
+                        Talking to: <span className="font-semibold">{callerContext.leadName}</span>
+                        {callerContext.callerPhone ? ` (${callerContext.callerPhone})` : ''}
+                    </span>
+                </div>
+            )}
+
+            {/* Quick ask buttons */}
+            {messages.length === 0 && (
+                <div className="mb-3 flex flex-wrap gap-1.5">
+                    {QUICK_ASK_BUTTONS.map((btn) => (
+                        <button
+                            key={btn.label}
+                            onClick={() => handleQuickAsk(btn.template)}
+                            disabled={isLoading}
+                            className="rounded-lg border border-secondary bg-primary px-2.5 py-1.5 text-xs font-medium text-secondary transition duration-100 ease-linear hover:bg-secondary hover:text-primary disabled:cursor-not-allowed disabled:opacity-50"
+                        >
+                            {btn.label}
+                        </button>
+                    ))}
+                </div>
+            )}
+
+            {/* Messages area */}
+            <div className="flex-1 space-y-3 overflow-y-auto">
+                {messages.length === 0 && (
+                    <div className="flex flex-col items-center justify-center py-8 text-center">
+                        <FontAwesomeIcon icon={faRobot} className="mb-3 size-8 text-fg-quaternary" />
+                        <p className="text-sm text-tertiary">
+                            Ask me about doctors, clinics, packages, or patient info.
+                        </p>
+                    </div>
+                )}
+
+                {messages.map((msg) => (
+                    <div
+                        key={msg.id}
+                        className={`flex ${msg.role === 'user' ? 'justify-end' : 'justify-start'}`}
+                    >
+                        <div
+                            className={`max-w-[90%] rounded-xl px-3 py-2 text-xs leading-relaxed ${
+                                msg.role === 'user'
+                                    ? 'bg-brand-solid text-white'
+                                    : 'bg-secondary text-primary'
+                            }`}
+                        >
+                            {msg.role === 'assistant' && (
+                                <div className="mb-1 flex items-center gap-1">
+                                    <FontAwesomeIcon icon={faSparkles} className="size-2.5 text-fg-brand-primary" />
+                                    <span className="text-[10px] font-semibold uppercase tracking-wider text-brand-secondary">AI</span>
+                                </div>
+                            )}
+                            <MessageContent content={msg.content} />
+                        </div>
+                    </div>
+                ))}
+
+                {isLoading && (
+                    <div className="flex justify-start">
+                        <div className="rounded-xl bg-secondary px-3 py-2">
+                            <div className="flex items-center gap-1">
+                                <span className="size-1.5 animate-bounce rounded-full bg-fg-quaternary [animation-delay:0ms]" />
+                                <span className="size-1.5 animate-bounce rounded-full bg-fg-quaternary [animation-delay:150ms]" />
+                                <span className="size-1.5 animate-bounce rounded-full bg-fg-quaternary [animation-delay:300ms]" />
+                            </div>
+                        </div>
+                    </div>
+                )}
+
+                <div ref={messagesEndRef} />
+            </div>
+
+            {/* Input area */}
+            <div className="mt-3 flex items-center gap-2">
+                <div className="flex flex-1 items-center rounded-lg border border-secondary bg-primary shadow-xs transition duration-100 ease-linear focus-within:border-brand focus-within:ring-4 focus-within:ring-brand-100">
+                    <FontAwesomeIcon
+                        icon={faUserHeadset}
+                        className="ml-2.5 size-3.5 text-fg-quaternary"
+                    />
+                    <input
+                        ref={inputRef}
+                        type="text"
+                        value={input}
+                        onChange={(e) => setInput(e.target.value)}
+                        onKeyDown={handleKeyDown}
+                        placeholder="Ask the AI assistant..."
+                        disabled={isLoading}
+                        className="flex-1 bg-transparent px-2 py-2 text-xs text-primary placeholder:text-placeholder outline-none disabled:cursor-not-allowed"
+                    />
+                </div>
+                <button
+                    onClick={() => sendMessage()}
+                    disabled={isLoading || input.trim().length === 0}
+                    className="flex size-8 shrink-0 items-center justify-center rounded-lg bg-brand-solid text-white transition duration-100 ease-linear hover:bg-brand-solid_hover disabled:cursor-not-allowed disabled:bg-disabled"
+                >
+                    <FontAwesomeIcon icon={faPaperPlaneTop} className="size-3.5" />
+                </button>
+            </div>
+        </div>
+    );
+};
+
+// Parse simple markdown-like text into React nodes (safe, no innerHTML)
+const parseLine = (text: string): ReactNode[] => {
+    const parts: ReactNode[] = [];
+    const boldPattern = /\*\*(.+?)\*\*/g;
+    let lastIndex = 0;
+    let match: RegExpExecArray | null;
+
+    while ((match = boldPattern.exec(text)) !== null) {
+        if (match.index > lastIndex) {
+            parts.push(text.slice(lastIndex, match.index));
+        }
+        parts.push(
+            <strong key={match.index} className="font-semibold">
+                {match[1]}
+            </strong>,
+        );
+        lastIndex = boldPattern.lastIndex;
+    }
+
+    if (lastIndex < text.length) {
+        parts.push(text.slice(lastIndex));
+    }
+
+    return parts.length > 0 ? parts : [text];
+};
+
+const MessageContent = ({ content }: { content: string }) => {
+    const lines = content.split('\n');
+
+    return (
+        <div className="space-y-1">
+            {lines.map((line, i) => {
+                if (line.trim().length === 0) return <div key={i} className="h-1" />;
+
+                // Bullet points
+                if (line.trimStart().startsWith('- ')) {
+                    return (
+                        <div key={i} className="flex gap-1.5 pl-1">
+                            <span className="mt-1.5 size-1 shrink-0 rounded-full bg-fg-quaternary" />
+                            <span>{parseLine(line.replace(/^\s*-\s*/, ''))}</span>
+                        </div>
+                    );
+                }
+
+                return <p key={i}>{parseLine(line)}</p>;
+            })}
+        </div>
+    );
+};
diff --git a/src/hooks/use-worklist.ts b/src/hooks/use-worklist.ts
new file mode 100644
index 0000000..3ea4385
--- /dev/null
+++ b/src/hooks/use-worklist.ts
@@ -0,0 +1,115 @@
+import { useState, useEffect, useCallback } from 'react';
+
+import { apiClient } from '@/lib/api-client';
+
+type MissedCall = {
+    id: string;
+    createdAt: string;
+    callDirection: string | null;
+    callStatus: string | null;
+    callerNumber: { number: string; callingCode: string }[] | null;
+    agentName: string | null;
+    startedAt: string | null;
+    endedAt: string | null;
+    durationSeconds: number | null;
+    disposition: string | null;
+    callNotes: string | null;
+    leadId: string | null;
+};
+
+type WorklistFollowUp = {
+    id: string;
+    createdAt: string | null;
+    followUpType: string | null;
+    followUpStatus: string | null;
+    scheduledAt: string | null;
+    completedAt: string | null;
+    priority: string | null;
+    assignedAgent: string | null;
+    patientId: string | null;
+    callId: string | null;
+};
+
+type WorklistLead = {
+    id: string;
+    createdAt: string;
+    contactName: { firstName: string; lastName: string } | null;
+    contactPhone: { number: string; callingCode: string }[] | null;
+    contactEmail: { address: string }[] | null;
+    leadSource: string | null;
+    leadStatus: string | null;
+    interestedService: string | null;
+    assignedAgent: string | null;
+    campaignId: string | null;
+    adId: string | null;
+    contactAttempts: number | null;
+    spamScore: number | null;
+    isSpam: boolean | null;
+    aiSummary: string | null;
+    aiSuggestedAction: string | null;
+};
+
+type WorklistData = {
+    missedCalls: MissedCall[];
+    followUps: WorklistFollowUp[];
+    marketingLeads: WorklistLead[];
+    totalPending: number;
+};
+
+type UseWorklistResult = WorklistData & {
+    loading: boolean;
+    error: string | null;
+    refresh: () => void;
+};
+
+const EMPTY_WORKLIST: WorklistData = {
+    missedCalls: [],
+    followUps: [],
+    marketingLeads: [],
+    totalPending: 0,
+};
+
+export const useWorklist = (): UseWorklistResult => {
+    const [data, setData] = useState<WorklistData>(EMPTY_WORKLIST);
+    const [loading, setLoading] = useState(true);
+    const [error, setError] = useState<string | null>(null);
+
+    const fetchWorklist = useCallback(async () => {
+        try {
+            const token = apiClient.getStoredToken();
+            if (!token) {
+                setError('Not authenticated');
+                setLoading(false);
+                return;
+            }
+
+            const apiUrl = import.meta.env.VITE_API_URL ?? 'http://localhost:4100';
+            const response = await fetch(`${apiUrl}/api/worklist`, {
+                headers: { Authorization: `Bearer ${token}` },
+            });
+
+            if (response.ok) {
+                const json = await response.json();
+                setData(json);
+                setError(null);
+            } else {
+                setError(`Worklist API returned ${response.status}`);
+            }
+        } catch (err) {
+            console.warn('Worklist fetch failed:', err);
+            setError('Sidecar not reachable');
+        }
+
+        setLoading(false);
+    }, []);
+
+    useEffect(() => {
+        fetchWorklist();
+
+        // Refresh every 30 seconds
+        const interval = setInterval(fetchWorklist, 30000);
+        return () => clearInterval(interval);
+    }, [fetchWorklist]);
+
+    return { ...data, loading, error, refresh: fetchWorklist };
+};
diff --git a/src/pages/call-desk.tsx b/src/pages/call-desk.tsx
index 4e5ed0a..65aaaee 100644
--- a/src/pages/call-desk.tsx
+++ b/src/pages/call-desk.tsx
@@ -1,31 +1,101 @@
+import { useState } from 'react';
+import type { FC, HTMLAttributes } from 'react';
+import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
+import { faPhoneXmark, faBell, faUsers, faPhoneArrowUp, faSparkles, faChartSimple } from '@fortawesome/pro-duotone-svg-icons';
 import { useAuth } from '@/providers/auth-provider';
 import { useData } from '@/providers/data-provider';
 import { useLeads } from '@/hooks/use-leads';
+import { useWorklist } from '@/hooks/use-worklist';
 import { useSip } from '@/providers/sip-provider';
 import { TopBar } from '@/components/layout/top-bar';
 import { IncomingCallCard } from '@/components/call-desk/incoming-call-card';
 import { ClickToCallButton } from '@/components/call-desk/click-to-call-button';
 import { CallLog } from '@/components/call-desk/call-log';
 import { DailyStats } from '@/components/call-desk/daily-stats';
-import { BadgeWithDot } from '@/components/base/badges/badges';
+import { AiChatPanel } from '@/components/call-desk/ai-chat-panel';
+import { Badge, BadgeWithDot } from '@/components/base/badges/badges';
 import { formatPhone } from '@/lib/format';
 
+// FA icon wrappers compatible with Untitled UI component props
+const IconPhoneMissed: FC<HTMLAttributes<HTMLOrSVGElement>> = ({ className }) => (
+    <FontAwesomeIcon icon={faPhoneXmark} className={className} />
+);
+const IconBell: FC<HTMLAttributes<HTMLOrSVGElement>> = ({ className }) => (
+    <FontAwesomeIcon icon={faBell} className={className} />
+);
+const IconUsers: FC<HTMLAttributes<HTMLOrSVGElement>> = ({ className }) => (
+    <FontAwesomeIcon icon={faUsers} className={className} />
+);
+const IconPhoneOutgoing: FC<HTMLAttributes<HTMLOrSVGElement>> = ({ className }) => (
+    <FontAwesomeIcon icon={faPhoneArrowUp} className={className} />
+);
+
 const isToday = (dateStr: string): boolean => {
     const d = new Date(dateStr);
     const now = new Date();
     return d.getFullYear() === now.getFullYear() && d.getMonth() === now.getMonth() && d.getDate() === now.getDate();
 };
 
+// Calculate minutes since a given ISO timestamp
+const minutesSince = (dateStr: string): number => {
+    return Math.max(0, Math.round((Date.now() - new Date(dateStr).getTime()) / 60000));
+};
+
+// SLA color based on minutes elapsed
+const getSlaColor = (minutes: number): 'success' | 'warning' | 'error' => {
+    if (minutes < 15) return 'success';
+    if (minutes <= 30) return 'warning';
+    return 'error';
+};
+
+// Format minutes into a readable age string
+const formatAge = (minutes: number): string => {
+    if (minutes < 1) return 'Just now';
+    if (minutes < 60) return `${minutes}m ago`;
+    const hours = Math.floor(minutes / 60);
+    if (hours < 24) return `${hours}h ${minutes % 60}m ago`;
+    const days = Math.floor(hours / 24);
+    return `${days}d ago`;
+};
+
+// Section header with count badge
+const SectionHeader = ({
+    icon: Icon,
+    title,
+    count,
+    badgeColor,
+}: {
+    icon: FC<HTMLAttributes<HTMLOrSVGElement>>;
+    title: string;
+    count: number;
+    badgeColor: 'error' | 'blue' | 'brand';
+}) => (
+    <div className="flex items-center gap-2 border-b border-secondary px-5 py-3">
+        <Icon className="size-4 text-fg-quaternary" />
+        <h3 className="text-sm font-bold text-primary">{title}</h3>
+        {count > 0 && (
+            <Badge size="sm" color={badgeColor} type="pill-color">
+                {count}
+            </Badge>
+        )}
+    </div>
+);
+
 export const CallDeskPage = () => {
     const { user } = useAuth();
     const { calls, leadActivities, campaigns } = useData();
-    const { leads } = useLeads();
+    const { leads: fallbackLeads } = useLeads();
     const { connectionStatus, isRegistered } = useSip();
+    const { missedCalls, followUps, marketingLeads, totalPending, loading, error } = useWorklist();
 
     const todaysCalls = calls.filter(
         (c) => c.agentName === user.name && c.startedAt !== null && isToday(c.startedAt),
     );
 
+    // When sidecar is unavailable, show fallback leads from DataProvider
+    const hasSidecarData = error === null && !loading;
+    const showFallbackLeads = !hasSidecarData && fallbackLeads.length > 0;
+
     return (
         <div className="flex flex-1 flex-col">
             <TopBar title="Call Desk" subtitle={`${user.name} \u00B7 Global Hospital`} />
@@ -41,17 +111,167 @@ export const CallDeskPage = () => {
                         >
                             {isRegistered ? 'Phone Ready' : `Phone: ${connectionStatus}`}
                         </BadgeWithDot>
+
+                        {hasSidecarData && totalPending > 0 && (
+                            <Badge size="sm" color="brand" type="pill-color">
+                                {totalPending} pending
+                            </Badge>
+                        )}
+
+                        {error !== null && (
+                            <Badge size="sm" color="warning" type="pill-color">
+                                Offline mode
+                            </Badge>
+                        )}
                     </div>
 
-                    {/* Worklist: leads with click-to-call */}
-                    {leads.length > 0 && (
+                    {/* Section 1: Missed Calls (highest priority) */}
+                    {hasSidecarData && missedCalls.length > 0 && (
+                        <div className="rounded-2xl border border-error bg-primary">
+                            <SectionHeader icon={IconPhoneMissed} title="Missed Calls" count={missedCalls.length} badgeColor="error" />
+                            <div className="divide-y divide-secondary">
+                                {missedCalls.map((call) => {
+                                    const callerPhone = call.callerNumber?.[0];
+                                    const phoneDisplay = callerPhone ? formatPhone(callerPhone) : 'Unknown';
+                                    const phoneNumber = callerPhone?.number ?? '';
+                                    const minutesAgo = call.createdAt ? minutesSince(call.createdAt) : 0;
+                                    const slaColor = getSlaColor(minutesAgo);
+
+                                    return (
+                                        <div key={call.id} className="flex items-center justify-between gap-3 px-5 py-3">
+                                            <div className="flex min-w-0 flex-1 items-center gap-3">
+                                                <div className="min-w-0 flex-1">
+                                                    <div className="flex items-center gap-2">
+                                                        <span className="text-sm font-semibold text-primary">{phoneDisplay}</span>
+                                                        <BadgeWithDot color={slaColor} size="sm" type="pill-color">
+                                                            {formatAge(minutesAgo)}
+                                                        </BadgeWithDot>
+                                                    </div>
+                                                    {call.startedAt !== null && (
+                                                        <p className="text-xs text-tertiary">
+                                                            {new Date(call.startedAt).toLocaleTimeString('en-IN', {
+                                                                hour: 'numeric',
+                                                                minute: '2-digit',
+                                                                hour12: true,
+                                                            })}
+                                                        </p>
+                                                    )}
+                                                </div>
+                                            </div>
+                                            <ClickToCallButton phoneNumber={phoneNumber} label="Call Back" />
+                                        </div>
+                                    );
+                                })}
+                            </div>
+                        </div>
+                    )}
+
+                    {/* Section 2: Follow-ups Due */}
+                    {hasSidecarData && followUps.length > 0 && (
+                        <div className="rounded-2xl border border-secondary bg-primary">
+                            <SectionHeader icon={IconBell} title="Follow-ups" count={followUps.length} badgeColor="blue" />
+                            <div className="divide-y divide-secondary">
+                                {followUps.map((followUp) => {
+                                    const isOverdue =
+                                        followUp.followUpStatus === 'OVERDUE' ||
+                                        (followUp.scheduledAt !== null && new Date(followUp.scheduledAt) < new Date());
+                                    const scheduledDisplay = followUp.scheduledAt
+                                        ? new Date(followUp.scheduledAt).toLocaleString('en-IN', {
+                                              month: 'short',
+                                              day: 'numeric',
+                                              hour: 'numeric',
+                                              minute: '2-digit',
+                                              hour12: true,
+                                          })
+                                        : 'Not scheduled';
+
+                                    return (
+                                        <div
+                                            key={followUp.id}
+                                            className={`flex items-center justify-between gap-3 px-5 py-3 ${isOverdue ? 'bg-error-primary/5' : ''}`}
+                                        >
+                                            <div className="min-w-0 flex-1">
+                                                <div className="flex items-center gap-2">
+                                                    <span className="text-sm font-semibold text-primary">
+                                                        {followUp.followUpType ?? 'Follow-up'}
+                                                    </span>
+                                                    {isOverdue && (
+                                                        <Badge size="sm" color="error" type="pill-color">
+                                                            Overdue
+                                                        </Badge>
+                                                    )}
+                                                    {followUp.priority === 'HIGH' || followUp.priority === 'URGENT' ? (
+                                                        <Badge size="sm" color="warning" type="pill-color">
+                                                            {followUp.priority}
+                                                        </Badge>
+                                                    ) : null}
+                                                </div>
+                                                <p className="text-xs text-tertiary">{scheduledDisplay}</p>
+                                            </div>
+                                            <ClickToCallButton phoneNumber="" label="Call" />
+                                        </div>
+                                    );
+                                })}
+                            </div>
+                        </div>
+                    )}
+
+                    {/* Section 3: Marketing Leads (from sidecar or fallback) */}
+                    {hasSidecarData && marketingLeads.length > 0 && (
+                        <div className="rounded-2xl border border-secondary bg-primary">
+                            <SectionHeader icon={IconUsers} title="Assigned Leads" count={marketingLeads.length} badgeColor="brand" />
+                            <div className="divide-y divide-secondary">
+                                {marketingLeads.map((lead) => {
+                                    const firstName = lead.contactName?.firstName ?? '';
+                                    const lastName = lead.contactName?.lastName ?? '';
+                                    const fullName = `${firstName} ${lastName}`.trim() || 'Unknown';
+                                    const phone = lead.contactPhone?.[0];
+                                    const phoneDisplay = phone ? formatPhone(phone) : 'No phone';
+                                    const phoneNumber = phone?.number ?? '';
+                                    const daysSinceCreated = lead.createdAt
+                                        ? Math.floor((Date.now() - new Date(lead.createdAt).getTime()) / (1000 * 60 * 60 * 24))
+                                        : 0;
+
+                                    return (
+                                        <div key={lead.id} className="flex items-center justify-between gap-3 px-5 py-3">
+                                            <div className="min-w-0 flex-1">
+                                                <div className="flex items-center gap-2">
+                                                    <span className="text-sm font-semibold text-primary">{fullName}</span>
+                                                    <span className="text-sm text-tertiary">{phoneDisplay}</span>
+                                                </div>
+                                                <div className="flex items-center gap-2 text-xs text-quaternary">
+                                                    {lead.leadSource !== null && <span>{lead.leadSource}</span>}
+                                                    {lead.interestedService !== null && (
+                                                        <>
+                                                            <span>&middot;</span>
+                                                            <span>{lead.interestedService}</span>
+                                                        </>
+                                                    )}
+                                                    {daysSinceCreated > 0 && (
+                                                        <>
+                                                            <span>&middot;</span>
+                                                            <span>{daysSinceCreated}d old</span>
+                                                        </>
+                                                    )}
+                                                </div>
+                                            </div>
+                                            <ClickToCallButton phoneNumber={phoneNumber} />
+                                        </div>
+                                    );
+                                })}
+                            </div>
+                        </div>
+                    )}
+
+                    {/* Fallback: show DataProvider leads when sidecar is unavailable */}
+                    {showFallbackLeads && (
                         <div className="rounded-2xl border border-secondary bg-primary">
                             <div className="border-b border-secondary px-5 py-3">
                                 <h3 className="text-sm font-bold text-primary">Worklist</h3>
                                 <p className="text-xs text-tertiary">Click to start an outbound call</p>
                             </div>
                             <div className="divide-y divide-secondary">
-                                {leads.slice(0, 10).map((lead) => {
+                                {fallbackLeads.slice(0, 10).map((lead) => {
                                     const firstName = lead.contactName?.firstName ?? '';
                                     const lastName = lead.contactName?.lastName ?? '';
                                     const fullName = `${firstName} ${lastName}`.trim() || 'Unknown';
@@ -76,7 +296,23 @@ export const CallDeskPage = () => {
                         </div>
                     )}
 
-                    {/* Incoming call card — driven by SIP phone state via the floating CallWidget */}
+                    {/* Loading state */}
+                    {loading && (
+                        <div className="rounded-2xl border border-secondary bg-primary px-5 py-8 text-center">
+                            <p className="text-sm text-tertiary">Loading worklist...</p>
+                        </div>
+                    )}
+
+                    {/* Empty state */}
+                    {hasSidecarData && missedCalls.length === 0 && followUps.length === 0 && marketingLeads.length === 0 && !loading && (
+                        <div className="rounded-2xl border border-secondary bg-primary px-5 py-8 text-center">
+                            <IconPhoneOutgoing className="mx-auto mb-2 size-6 text-fg-quaternary" />
+                            <p className="text-sm font-semibold text-primary">All clear</p>
+                            <p className="text-xs text-tertiary">No pending items in your worklist</p>
+                        </div>
+                    )}
+
+                    {/* Incoming call card */}
                     <IncomingCallCard
                         callState="idle"
                         lead={null}