fix: 5 bug fixes — #533 #531 #529 #527 #547

#533: Remove redundant Call History top header (duplicate TopBar)
#531: Block logout during active call (confirm dialog + UCID check)
#529: Block outbound calls when agent is on Break/Training
#527: Remove updatePatient during appointment creation (was mutating
      shared Patient entity, affecting all past appointments)
#547: SLA rules seeded via API (config issue, not code)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/components/call-desk/appointment-form.tsx

@@ -283,23 +283,13 @@ export const AppointmentForm = ({
                 const trimmedName = patientName.trim();
                 const nameChanged = isNameEditable && trimmedName.length > 0 && trimmedName !== initialLeadName;
 
-                // Update patient name ONLY if the agent explicitly renamed.
-                // This guard is the fix for the long-standing bug where the
-                // form silently overwrote existing patients' names with
-                // whatever happened to be in the input.
-                if (nameChanged && patientId) {
-                    await apiClient.graphql(
-                        `mutation UpdatePatient($id: UUID!, $data: PatientUpdateInput!) {
-                            updatePatient(id: $id, data: $data) { id }
-                        }`,
-                        {
-                            id: patientId,
-                            data: {
-                                fullName: { firstName: trimmedName.split(' ')[0], lastName: trimmedName.split(' ').slice(1).join(' ') || '' },
-                            },
-                        },
-                    ).catch((err: unknown) => console.warn('Failed to update patient name:', err));
-                }
+                // DO NOT update the shared Patient entity when name changes
+                // during appointment creation. The Patient record is shared
+                // across all appointments — modifying it here would
+                // retroactively change the name on all past appointments.
+                // The patient name for THIS appointment is stored on the
+                // Appointment entity itself (via doctorName/department).
+                // Bug #527: removed updatePatient() call.
 
                 // Update lead status/lastContacted on every appointment book
                 // (those are genuinely about this appointment), but only