fix: 5 bug fixes — #533 #531 #529 #527 #547

#533: Remove redundant Call History top header (duplicate TopBar)
#531: Block logout during active call (confirm dialog + UCID check)
#529: Block outbound calls when agent is on Break/Training
#527: Remove updatePatient during appointment creation (was mutating
      shared Patient entity, affecting all past appointments)
#547: SLA rules seeded via API (config issue, not code)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/providers/sip-provider.tsx

@@ -156,6 +156,22 @@ export const useSip = () => {
 
     // Ozonetel outbound dial — single path for all outbound calls
     const dialOutbound = useCallback(async (phoneNumber: string): Promise<void> => {
+        // Block outbound calls when agent is on Break or Training
+        const agentCfg = localStorage.getItem('helix_agent_config');
+        if (agentCfg) {
+            const { useAgentState: _ } = await import('@/hooks/use-agent-state');
+            // Read state from the SSE endpoint directly (can't use hook here)
+            const agentId = JSON.parse(agentCfg).ozonetelAgentId;
+            try {
+                const stateRes = await fetch(`/api/supervisor/agent-state?agentId=${agentId}`);
+                const stateData = await stateRes.json();
+                if (stateData.state === 'break' || stateData.state === 'training') {
+                    const { notify } = await import('@/lib/toast');
+                    notify.info('Status: ' + stateData.state, 'Change status to Ready before placing calls');
+                    return;
+                }
+            } catch {}
+        }
         console.log(`[DIAL] Outbound dial started: phone=${phoneNumber}`);
         setCallState('ringing-out');
         setCallerNumber(phoneNumber);