feat: Global E2E tests, multi-agent fixes, SIP agent tracing

- 13 Global Hospital smoke tests (CC Agent + Supervisor)
- Auto-unlock agent session in test setup via maint API
- agent-status-toggle sends agentId from localStorage (was missing)
- maint-otp-modal injects agentId from localStorage into all calls
- SIP manager logs agent identity on connect/disconnect/state changes
- seed-data.ts: added CC agent + marketing users, idempotent member
  creation, cleanup phase before seeding
- .gitignore: exclude test-results/ and playwright-report/

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

scripts/seed-data.ts

@@ -68,6 +68,14 @@ async function ensureWorkspaceContext() {
 async function mkMember(email: string, password: string, firstName: string, lastName: string, roleName?: string): Promise<string> {
     await ensureWorkspaceContext();
 
+    // Check if already exists
+    const existing = await gql('{ workspaceMembers { edges { node { id userEmail } } } }');
+    const found = existing.workspaceMembers.edges.find((e: any) => e.node.userEmail.toLowerCase() === email.toLowerCase());
+    if (found) {
+        console.log(`   (exists) ${email} → ${found.node.id}`);
+        return found.node.id;
+    }
+
     // Create the user + link to workspace
     await gql(
         `mutation($email: String!, $password: String!, $workspaceId: UUID!, $workspaceInviteHash: String!) {
@@ -99,11 +107,37 @@ async function mkMember(email: string, password: string, firstName: string, last
     return memberId;
 }
 
+async function clearAll() {
+    // Delete in reverse dependency order
+    const entities = ['followUp', 'leadActivity', 'call', 'appointment', 'lead', 'patient', 'doctorVisitSlot', 'doctor', 'campaign', 'clinic'];
+    for (const entity of entities) {
+        const cap = entity[0].toUpperCase() + entity.slice(1);
+        try {
+            const data = await gql(`{ ${entity}s(first: 100) { edges { node { id } } } }`);
+            const ids: string[] = data[`${entity}s`].edges.map((e: any) => e.node.id);
+            if (ids.length === 0) { console.log(`   ${cap}: 0 records`); continue; }
+            for (const id of ids) {
+                await gql(`mutation { delete${cap}(id: "${id}") { id } }`);
+            }
+            console.log(`   ${cap}: deleted ${ids.length}`);
+        } catch (err: any) {
+            console.log(`   ${cap}: skip (${err.message?.slice(0, 60)})`);
+        }
+    }
+}
+
 async function main() {
     console.log('🌱 Seeding Helix Engage demo data...\n');
     await auth();
     console.log('✅ Auth OK\n');
 
+    // Clean slate — remove all existing entity data (not users)
+    console.log('🧹 Clearing existing data...');
+    await clearAll();
+    console.log('');
+
+    await auth();
+
     // ═══════════════════════════════════════════
     // CLINICS (needed for doctor visit slots)
     // ═══════════════════════════════════════════
@@ -136,6 +170,25 @@ async function main() {
 
     await auth();
 
+    // ═══════════════════════════════════════════
+    // CALL CENTER & MARKETING STAFF
+    //
+    // CC agents (HelixEngage User role) handle inbound/outbound calls.
+    // Marketing executives and supervisors use HelixEngage Supervisor role.
+    // Email domain uses globalcare.com to match the deployment.
+    // ═══════════════════════════════════════════
+    console.log('📞 Call center & marketing staff');
+    const wmRekha = await mkMember('rekha.cc@globalcare.com', 'Global@123', 'Rekha', 'Nair', 'HelixEngage User');
+    console.log(`   Rekha (CC Agent): ${wmRekha}`);
+    const wmGanesh = await mkMember('ganesh.cc@globalcare.com', 'Global@123', 'Ganesh', 'Iyer', 'HelixEngage User');
+    console.log(`   Ganesh (CC Agent): ${wmGanesh}`);
+    const wmSanjay = await mkMember('sanjay.marketing@globalcare.com', 'Global@123', 'Sanjay', 'Verma', 'HelixEngage Supervisor');
+    console.log(`   Sanjay (Marketing): ${wmSanjay}`);
+    const wmRamesh = await mkMember('dr.ramesh@globalcare.com', 'Global@123', 'Ramesh', 'Gupta', 'HelixEngage Supervisor');
+    console.log(`   Dr. Ramesh (Supervisor): ${wmRamesh}\n`);
+
+    await auth();
+
     // ═══════════════════════════════════════════
     // DOCTOR WORKSPACE MEMBERS
     //