feat: Global E2E tests, multi-agent fixes, SIP agent tracing

- 13 Global Hospital smoke tests (CC Agent + Supervisor)
- Auto-unlock agent session in test setup via maint API
- agent-status-toggle sends agentId from localStorage (was missing)
- maint-otp-modal injects agentId from localStorage into all calls
- SIP manager logs agent identity on connect/disconnect/state changes
- seed-data.ts: added CC agent + marketing users, idempotent member
  creation, cleanup phase before seeding
- .gitignore: exclude test-results/ and playwright-report/

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

.gitignore

@@ -23,3 +23,7 @@ dist-ssr
 *.sln
 *.sw?
 .env
+
+# Playwright
+test-results/
+playwright-report/

e2e/auth.setup.ts

@@ -5,7 +5,14 @@ import { fileURLToPath } from 'url';
 const __dirname = path.dirname(fileURLToPath(import.meta.url));
 const authFile = path.join(__dirname, '.auth/agent.json');
 
-setup('login as CC Agent', async ({ page }) => {
+setup('login as CC Agent', async ({ page, request, baseURL }) => {
+    // Clear any stale session lock before login
+    const url = baseURL ?? 'https://ramaiah.engage.healix360.net';
+    await request.post(`${url}/api/maint/unlock-agent`, {
+        headers: { 'Content-Type': 'application/json', 'x-maint-otp': '400168' },
+        data: { agentId: 'ramaiahadmin' },
+    }).catch(() => {});
+
     await page.goto('/login');
 
     await page.locator('input[type="email"], input[name="email"], input[placeholder*="@"]').first().fill('ccagent@ramaiahcare.com');

e2e/global-setup.ts

@@ -0,0 +1,25 @@
+import { test as setup, expect } from '@playwright/test';
+import path from 'path';
+import { fileURLToPath } from 'url';
+
+const __dirname = path.dirname(fileURLToPath(import.meta.url));
+const authFile = path.join(__dirname, '.auth/global-agent.json');
+
+setup('login as Global CC Agent', async ({ page, request }) => {
+    // Clear any stale session lock before login
+    await request.post('https://global.engage.healix360.net/api/maint/unlock-agent', {
+        headers: { 'Content-Type': 'application/json', 'x-maint-otp': '400168' },
+        data: { agentId: 'global' },
+    }).catch(() => {});
+
+    await page.goto('https://global.engage.healix360.net/login');
+
+    await page.locator('input[type="email"], input[placeholder*="@"]').first().fill('rekha.cc@globalcare.com');
+    await page.locator('input[type="password"]').first().fill('Global@123');
+    await page.getByRole('button', { name: 'Sign in', exact: true }).click();
+
+    await expect(page).not.toHaveURL(/\/login/, { timeout: 20_000 });
+    await expect(page.locator('aside').first()).toBeVisible({ timeout: 10_000 });
+
+    await page.context().storageState({ path: authFile });
+});

e2e/global-smoke.spec.ts

@@ -0,0 +1,120 @@
+/**
+ * Global Hospital — happy-path smoke tests.
+ *
+ * Uses saved auth state from global-setup.ts (same pattern as Ramaiah).
+ * Last test signs out to release the agent session.
+ */
+import { test, expect } from '@playwright/test';
+import { loginAs, waitForApp } from './helpers';
+
+const BASE = 'https://global.engage.healix360.net';
+
+test.describe('Global — CC Agent', () => {
+
+    test('landing page loads', async ({ page }) => {
+        await page.goto(BASE + '/');
+        await waitForApp(page);
+        await expect(page.locator('aside').first()).toBeVisible();
+    });
+
+    test('Call History page loads', async ({ page }) => {
+        await page.goto(BASE + '/call-history');
+        await waitForApp(page);
+        await expect(page.locator('text="Call History"').first()).toBeVisible();
+    });
+
+    test('Patients page loads', async ({ page }) => {
+        await page.goto(BASE + '/patients');
+        await waitForApp(page);
+        const search = page.getByPlaceholder(/search/i).or(page.getByLabel(/search/i));
+        await expect(search.first()).toBeVisible();
+    });
+
+    test('Appointments page loads', async ({ page }) => {
+        await page.goto(BASE + '/appointments');
+        await waitForApp(page);
+        await expect(
+            page.locator('text=/Appointment|Schedule|No appointment/i').first(),
+        ).toBeVisible({ timeout: 10_000 });
+    });
+
+    test('My Performance page loads', async ({ page }) => {
+        await page.goto(BASE + '/my-performance');
+        await waitForApp(page);
+        await expect(page.getByRole('button', { name: 'Today' })).toBeVisible();
+    });
+
+    test('sidebar has CC Agent nav items', async ({ page }) => {
+        await page.goto(BASE + '/');
+        await waitForApp(page);
+        const sidebar = page.locator('aside').first();
+        for (const item of ['Call Desk', 'Call History', 'Patients', 'Appointments', 'My Performance']) {
+            await expect(sidebar.locator(`text="${item}"`)).toBeVisible();
+        }
+    });
+
+    // Last test — sign out to release session
+    test('sign-out completes', async ({ page }) => {
+        await page.goto(BASE + '/');
+        await waitForApp(page);
+
+        const sidebar = page.locator('aside').first();
+        const accountArea = sidebar.locator('[class*="account"], [class*="avatar"]').last();
+        if (await accountArea.isVisible()) await accountArea.click();
+
+        const signOutBtn = page.locator('button, [role="menuitem"]').filter({ hasText: /sign out/i }).first();
+        if (await signOutBtn.isVisible({ timeout: 5_000 }).catch(() => false)) {
+            await signOutBtn.click();
+            const modal = page.locator('[role="dialog"]');
+            await expect(modal).toBeVisible({ timeout: 5_000 });
+            await modal.getByRole('button', { name: /sign out/i }).click();
+            await expect(page).toHaveURL(/\/login/, { timeout: 15_000 });
+        }
+    });
+});
+
+test.describe('Global — Supervisor', () => {
+    test.beforeEach(async ({ page }) => {
+        await page.goto(BASE + '/login');
+        await page.locator('input[type="email"], input[placeholder*="@"]').first().fill('dr.ramesh@globalcare.com');
+        await page.locator('input[type="password"]').first().fill('Global@123');
+        await page.getByRole('button', { name: 'Sign in', exact: true }).click();
+        await expect(page).not.toHaveURL(/\/login/, { timeout: 20_000 });
+        await waitForApp(page);
+    });
+
+    test('landing page loads', async ({ page }) => {
+        await expect(page.locator('aside').first()).toBeVisible();
+    });
+
+    test('Patients page loads', async ({ page }) => {
+        await page.goto(BASE + '/patients');
+        await waitForApp(page);
+        const search = page.getByPlaceholder(/search/i).or(page.getByLabel(/search/i));
+        await expect(search.first()).toBeVisible();
+    });
+
+    test('Appointments page loads', async ({ page }) => {
+        await page.goto(BASE + '/appointments');
+        await waitForApp(page);
+        await expect(
+            page.locator('text=/Appointment|Schedule|No appointment/i').first(),
+        ).toBeVisible({ timeout: 10_000 });
+    });
+
+    test('Campaigns page loads', async ({ page }) => {
+        await page.goto(BASE + '/campaigns');
+        await waitForApp(page);
+        await expect(
+            page.locator('text=/Campaign|No campaign/i').first(),
+        ).toBeVisible({ timeout: 10_000 });
+    });
+
+    test('Settings page loads', async ({ page }) => {
+        await page.goto(BASE + '/settings');
+        await waitForApp(page);
+        await expect(
+            page.locator('text=/Settings|Configuration/i').first(),
+        ).toBeVisible({ timeout: 10_000 });
+    });
+});

playwright.config.ts

@@ -14,7 +14,7 @@ export default defineConfig({
     use: {
         baseURL: process.env.E2E_BASE_URL ?? 'https://ramaiah.engage.healix360.net',
         headless: true,
-        screenshot: 'only-on-failure',
+        screenshot: 'on',
         trace: 'on-first-retry',
         actionTimeout: 8_000,
         navigationTimeout: 15_000,
@@ -47,5 +47,19 @@ export default defineConfig({
             testMatch: /supervisor-smoke\.spec\.ts/,
             use: { browserName: 'chromium' },
         },
+        // Global Hospital — auth setup + smoke tests
+        {
+            name: 'global-setup',
+            testMatch: /global-setup\.ts/,
+        },
+        {
+            name: 'global',
+            dependencies: ['global-setup'],
+            testMatch: /global-smoke\.spec\.ts/,
+            use: {
+                storageState: path.join(__dirname, 'e2e/.auth/global-agent.json'),
+                browserName: 'chromium',
+            },
+        },
     ],
 });

scripts/seed-data.ts

@@ -68,6 +68,14 @@ async function ensureWorkspaceContext() {
 async function mkMember(email: string, password: string, firstName: string, lastName: string, roleName?: string): Promise<string> {
     await ensureWorkspaceContext();
 
+    // Check if already exists
+    const existing = await gql('{ workspaceMembers { edges { node { id userEmail } } } }');
+    const found = existing.workspaceMembers.edges.find((e: any) => e.node.userEmail.toLowerCase() === email.toLowerCase());
+    if (found) {
+        console.log(`   (exists) ${email} → ${found.node.id}`);
+        return found.node.id;
+    }
+
     // Create the user + link to workspace
     await gql(
         `mutation($email: String!, $password: String!, $workspaceId: UUID!, $workspaceInviteHash: String!) {
@@ -99,11 +107,37 @@ async function mkMember(email: string, password: string, firstName: string, last
     return memberId;
 }
 
+async function clearAll() {
+    // Delete in reverse dependency order
+    const entities = ['followUp', 'leadActivity', 'call', 'appointment', 'lead', 'patient', 'doctorVisitSlot', 'doctor', 'campaign', 'clinic'];
+    for (const entity of entities) {
+        const cap = entity[0].toUpperCase() + entity.slice(1);
+        try {
+            const data = await gql(`{ ${entity}s(first: 100) { edges { node { id } } } }`);
+            const ids: string[] = data[`${entity}s`].edges.map((e: any) => e.node.id);
+            if (ids.length === 0) { console.log(`   ${cap}: 0 records`); continue; }
+            for (const id of ids) {
+                await gql(`mutation { delete${cap}(id: "${id}") { id } }`);
+            }
+            console.log(`   ${cap}: deleted ${ids.length}`);
+        } catch (err: any) {
+            console.log(`   ${cap}: skip (${err.message?.slice(0, 60)})`);
+        }
+    }
+}
+
 async function main() {
     console.log('🌱 Seeding Helix Engage demo data...\n');
     await auth();
     console.log('✅ Auth OK\n');
 
+    // Clean slate — remove all existing entity data (not users)
+    console.log('🧹 Clearing existing data...');
+    await clearAll();
+    console.log('');
+
+    await auth();
+
     // ═══════════════════════════════════════════
     // CLINICS (needed for doctor visit slots)
     // ═══════════════════════════════════════════
@@ -136,6 +170,25 @@ async function main() {
 
     await auth();
 
+    // ═══════════════════════════════════════════
+    // CALL CENTER & MARKETING STAFF
+    //
+    // CC agents (HelixEngage User role) handle inbound/outbound calls.
+    // Marketing executives and supervisors use HelixEngage Supervisor role.
+    // Email domain uses globalcare.com to match the deployment.
+    // ═══════════════════════════════════════════
+    console.log('📞 Call center & marketing staff');
+    const wmRekha = await mkMember('rekha.cc@globalcare.com', 'Global@123', 'Rekha', 'Nair', 'HelixEngage User');
+    console.log(`   Rekha (CC Agent): ${wmRekha}`);
+    const wmGanesh = await mkMember('ganesh.cc@globalcare.com', 'Global@123', 'Ganesh', 'Iyer', 'HelixEngage User');
+    console.log(`   Ganesh (CC Agent): ${wmGanesh}`);
+    const wmSanjay = await mkMember('sanjay.marketing@globalcare.com', 'Global@123', 'Sanjay', 'Verma', 'HelixEngage Supervisor');
+    console.log(`   Sanjay (Marketing): ${wmSanjay}`);
+    const wmRamesh = await mkMember('dr.ramesh@globalcare.com', 'Global@123', 'Ramesh', 'Gupta', 'HelixEngage Supervisor');
+    console.log(`   Dr. Ramesh (Supervisor): ${wmRamesh}\n`);
+
+    await auth();
+
     // ═══════════════════════════════════════════
     // DOCTOR WORKSPACE MEMBERS
     //

src/components/call-desk/agent-status-toggle.tsx

@@ -46,12 +46,12 @@ export const AgentStatusToggle = ({ isRegistered, connectionStatus }: AgentStatu
         try {
             if (newStatus === 'ready') {
                 console.log('[AGENT-STATE] Changing to Ready');
-                const res = await apiClient.post('/api/ozonetel/agent-state', { state: 'Ready' });
+                const res = await apiClient.post('/api/ozonetel/agent-state', { agentId, state: 'Ready' });
                 console.log('[AGENT-STATE] Ready response:', JSON.stringify(res));
             } else {
                 const pauseReason = newStatus === 'break' ? 'Break' : 'Training';
                 console.log(`[AGENT-STATE] Changing to Pause: ${pauseReason}`);
-                const res = await apiClient.post('/api/ozonetel/agent-state', { state: 'Pause', pauseReason });
+                const res = await apiClient.post('/api/ozonetel/agent-state', { agentId, state: 'Pause', pauseReason });
                 console.log('[AGENT-STATE] Pause response:', JSON.stringify(res));
             }
             // Don't setStatus — SSE will push the real state

src/components/modals/maint-otp-modal.tsx

@@ -59,14 +59,18 @@ export const MaintOtpModal = ({ isOpen, onOpenChange, action, preStepContent, pr
                 onOpenChange(false);
                 setOtp('');
             } else {
-                // Standard sidecar endpoint
+                // Standard sidecar endpoint — include agentId from agent config
+                const agentCfg = localStorage.getItem('helix_agent_config');
+                const agentId = agentCfg ? JSON.parse(agentCfg).ozonetelAgentId : undefined;
+                const payload = { ...preStepPayload, ...(agentId ? { agentId } : {}) };
+
                 const res = await fetch(`${API_URL}/api/maint/${action.endpoint}`, {
                     method: 'POST',
                     headers: {
                         'Content-Type': 'application/json',
                         'x-maint-otp': otp,
                     },
-                    ...(preStepPayload ? { body: JSON.stringify(preStepPayload) } : {}),
+                    body: JSON.stringify(payload),
                 });
                 const data = await res.json();
                 if (res.ok) {

src/state/sip-manager.ts

@@ -6,6 +6,7 @@ let sipClient: SIPClient | null = null;
 let connected = false;
 let outboundPending = false;
 let outboundActive = false;
+let activeAgentId: string | null = null;
 
 type StateUpdater = {
     setConnectionStatus: (status: ConnectionStatus) => void;
@@ -42,6 +43,16 @@ export function connectSip(config: SIPConfig): void {
         sipClient.disconnect();
     }
 
+    // Resolve agent identity for logging
+    try {
+        const agentCfg = JSON.parse(localStorage.getItem('helix_agent_config') ?? '{}');
+        activeAgentId = agentCfg.ozonetelAgentId ?? null;
+        const ext = config.uri?.match(/sip:(\d+)@/)?.[1] ?? 'unknown';
+        console.log(`[SIP] Connecting agent=${activeAgentId} ext=${ext} ws=${config.wsServer}`);
+    } catch {
+        console.log(`[SIP] Connecting uri=${config.uri}`);
+    }
+
     connected = true;
     stateUpdater?.setConnectionStatus('connecting');
 
@@ -62,7 +73,7 @@ export function connectSip(config: SIPConfig): void {
                 return;
             }
 
-            console.log(`[SIP-MGR] State: ${state} | caller=${number ?? 'none'} | ucid=${ucid ?? 'none'} | outboundActive=${outboundActive}`);
+            console.log(`[SIP] ${activeAgentId} | state=${state} | caller=${number ?? 'none'} | ucid=${ucid ?? 'none'} | outbound=${outboundActive}`);
 
             stateUpdater?.setCallState(state);
             if (!outboundActive && number !== undefined) {
@@ -90,12 +101,13 @@ export function disconnectSip(force = false): void {
         console.log('[SIP-MGR] Disconnect blocked — call in progress');
         return;
     }
-    console.log('[SIP-MGR] Disconnecting SIP' + (force ? ' (forced)' : ''));
+    console.log(`[SIP] Disconnecting agent=${activeAgentId}` + (force ? ' (forced)' : ''));
     sipClient?.disconnect();
     sipClient = null;
     connected = false;
     outboundPending = false;
     outboundActive = false;
+    activeAgentId = null;
     stateUpdater?.setConnectionStatus('disconnected');
     stateUpdater?.setCallUcid(null);
 }