mirror of
https://dev.azure.com/globalhealthx/EMR/_git/helix-engage
synced 2026-04-11 18:28:15 +00:00
feat: supervisor module — team performance, live monitor, master data pages
- Admin sidebar restructured: Supervisor + Data & Reports + Admin groups - Team Performance (PP-5): 6 sections — KPIs, call trends, agent table, time breakdown, NPS/conversion, performance alerts - Live Call Monitor (PP-6): polling active calls, KPI cards, action buttons - Call Recordings: filtered call table with inline audio player - Missed Calls: supervisor view with status tabs and SLA tracking Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
449
src/pages/team-performance.tsx
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449
src/pages/team-performance.tsx
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import { useEffect, useMemo, useState } from 'react';
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import ReactECharts from 'echarts-for-react';
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import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
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import {
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faUsers, faPhoneVolume, faCalendarCheck, faPhoneMissed,
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faPercent, faTriangleExclamation,
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} from '@fortawesome/pro-duotone-svg-icons';
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import { TopBar } from '@/components/layout/top-bar';
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import { Badge } from '@/components/base/badges/badges';
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import { Table } from '@/components/application/table/table';
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import { apiClient } from '@/lib/api-client';
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import { cx } from '@/utils/cx';
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type DateRange = 'today' | 'week' | 'month' | 'year';
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const getDateRange = (range: DateRange): { gte: string; lte: string } => {
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const now = new Date();
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const lte = now.toISOString();
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const start = new Date(now);
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if (range === 'today') start.setHours(0, 0, 0, 0);
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else if (range === 'week') { start.setDate(start.getDate() - start.getDay() + 1); start.setHours(0, 0, 0, 0); }
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else if (range === 'month') { start.setDate(1); start.setHours(0, 0, 0, 0); }
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else if (range === 'year') { start.setMonth(0, 1); start.setHours(0, 0, 0, 0); }
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return { gte: start.toISOString(), lte };
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};
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const parseTime = (timeStr: string): number => {
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if (!timeStr) return 0;
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const parts = timeStr.split(':').map(Number);
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if (parts.length === 3) return parts[0] * 3600 + parts[1] * 60 + parts[2];
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return 0;
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};
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type AgentPerf = {
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name: string;
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ozonetelagentid: string;
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npsscore: number | null;
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maxidleminutes: number | null;
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minnpsthreshold: number | null;
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minconversionpercent: number | null;
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calls: number;
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inbound: number;
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missed: number;
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followUps: number;
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leads: number;
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appointments: number;
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convPercent: number;
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idleMinutes: number;
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activeMinutes: number;
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wrapMinutes: number;
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breakMinutes: number;
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timeBreakdown: any;
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};
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const DateFilter = ({ value, onChange }: { value: DateRange; onChange: (v: DateRange) => void }) => (
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<div className="flex rounded-lg border border-secondary overflow-hidden">
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{(['today', 'week', 'month', 'year'] as DateRange[]).map(r => (
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<button key={r} onClick={() => onChange(r)} className={cx(
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'px-3 py-1 text-xs font-medium capitalize transition duration-100 ease-linear',
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value === r ? 'bg-brand-solid text-white' : 'bg-primary text-secondary hover:bg-secondary',
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)}>{r}</button>
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))}
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</div>
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);
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const KpiCard = ({ icon, value, label, color }: { icon: any; value: string | number; label: string; color?: string }) => (
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<div className="flex flex-1 items-center gap-3 rounded-xl border border-secondary bg-primary p-4">
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<div className={cx('flex size-10 items-center justify-center rounded-lg', color ?? 'bg-brand-secondary')}>
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<FontAwesomeIcon icon={icon} className="size-4 text-fg-white" />
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</div>
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<div>
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<p className="text-xl font-bold text-primary">{value}</p>
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<p className="text-xs text-tertiary">{label}</p>
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</div>
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</div>
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);
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export const TeamPerformancePage = () => {
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const [range, setRange] = useState<DateRange>('today');
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const [agents, setAgents] = useState<AgentPerf[]>([]);
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const [allCalls, setAllCalls] = useState<any[]>([]);
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const [allAppointments, setAllAppointments] = useState<any[]>([]);
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const [loading, setLoading] = useState(true);
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useEffect(() => {
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const load = async () => {
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setLoading(true);
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const { gte, lte } = getDateRange(range);
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const dateStr = new Date().toISOString().split('T')[0];
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try {
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const [callsData, apptsData, leadsData, followUpsData, teamData] = await Promise.all([
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apiClient.graphql<any>(`{ calls(first: 500, filter: { startedAt: { gte: "${gte}", lte: "${lte}" } }) { edges { node { id direction callStatus agentName startedAt } } } }`, undefined, { silent: true }),
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apiClient.graphql<any>(`{ appointments(first: 200, filter: { scheduledAt: { gte: "${gte}", lte: "${lte}" } }) { edges { node { id status } } } }`, undefined, { silent: true }),
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apiClient.graphql<any>(`{ leads(first: 200) { edges { node { id assignedAgent status } } } }`, undefined, { silent: true }),
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apiClient.graphql<any>(`{ followUps(first: 200) { edges { node { id assignedAgent } } } }`, undefined, { silent: true }),
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apiClient.get<any>(`/api/supervisor/team-performance?date=${dateStr}`, { silent: true }).catch(() => ({ agents: [] })),
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]);
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const calls = callsData?.calls?.edges?.map((e: any) => e.node) ?? [];
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const appts = apptsData?.appointments?.edges?.map((e: any) => e.node) ?? [];
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const leads = leadsData?.leads?.edges?.map((e: any) => e.node) ?? [];
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const followUps = followUpsData?.followUps?.edges?.map((e: any) => e.node) ?? [];
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const teamAgents = teamData?.agents ?? [];
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setAllCalls(calls);
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setAllAppointments(appts);
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// Build per-agent metrics
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const agentPerfs: AgentPerf[] = teamAgents.map((agent: any) => {
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const agentCalls = calls.filter((c: any) => c.agentName === agent.name || c.agentName === agent.ozonetelagentid);
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const agentLeads = leads.filter((l: any) => l.assignedAgent === agent.name);
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const agentFollowUps = followUps.filter((f: any) => f.assignedAgent === agent.name);
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const agentAppts = agentCalls.filter((c: any) => c.callStatus === 'COMPLETED').length; // approximate
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const totalCalls = agentCalls.length;
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const inbound = agentCalls.filter((c: any) => c.direction === 'INBOUND').length;
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const missed = agentCalls.filter((c: any) => c.callStatus === 'MISSED').length;
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const tb = agent.timeBreakdown;
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const idleSec = tb ? parseTime(tb.totalIdleTime ?? '0:0:0') : 0;
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const activeSec = tb ? parseTime(tb.totalBusyTime ?? '0:0:0') : 0;
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const wrapSec = tb ? parseTime(tb.totalWrapupTime ?? '0:0:0') : 0;
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const breakSec = tb ? parseTime(tb.totalPauseTime ?? '0:0:0') : 0;
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return {
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name: agent.name ?? agent.ozonetelagentid,
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ozonetelagentid: agent.ozonetelagentid,
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npsscore: agent.npsscore,
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maxidleminutes: agent.maxidleminutes,
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minnpsthreshold: agent.minnpsthreshold,
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minconversionpercent: agent.minconversionpercent,
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calls: totalCalls,
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inbound,
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missed,
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followUps: agentFollowUps.length,
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leads: agentLeads.length,
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appointments: agentAppts,
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convPercent: totalCalls > 0 ? Math.round((agentAppts / totalCalls) * 100) : 0,
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idleMinutes: Math.round(idleSec / 60),
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activeMinutes: Math.round(activeSec / 60),
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wrapMinutes: Math.round(wrapSec / 60),
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breakMinutes: Math.round(breakSec / 60),
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timeBreakdown: tb,
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};
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});
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setAgents(agentPerfs);
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} catch (err) {
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console.error('Failed to load team performance:', err);
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} finally {
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setLoading(false);
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}
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};
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load();
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}, [range]);
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// Aggregate KPIs
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const totalCalls = allCalls.length;
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const totalMissed = allCalls.filter(c => c.callStatus === 'MISSED').length;
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const totalAppts = allAppointments.length;
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const convRate = totalCalls > 0 ? Math.round((totalAppts / totalCalls) * 100) : 0;
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const activeAgents = agents.length;
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// Call trend by day
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const callTrendOption = useMemo(() => {
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const dayMap: Record<string, { inbound: number; outbound: number }> = {};
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for (const c of allCalls) {
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if (!c.startedAt) continue;
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const day = new Date(c.startedAt).toLocaleDateString('en-IN', { weekday: 'short' });
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if (!dayMap[day]) dayMap[day] = { inbound: 0, outbound: 0 };
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if (c.direction === 'INBOUND') dayMap[day].inbound++;
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else dayMap[day].outbound++;
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}
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const days = Object.keys(dayMap);
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return {
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tooltip: { trigger: 'axis' },
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legend: { data: ['Inbound', 'Outbound'], bottom: 0 },
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grid: { top: 10, right: 10, bottom: 30, left: 40 },
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xAxis: { type: 'category', data: days },
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yAxis: { type: 'value' },
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series: [
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{ name: 'Inbound', type: 'line', data: days.map(d => dayMap[d].inbound), smooth: true, color: '#2060A0' },
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{ name: 'Outbound', type: 'line', data: days.map(d => dayMap[d].outbound), smooth: true, color: '#E88C30' },
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],
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};
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}, [allCalls]);
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// NPS
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const avgNps = useMemo(() => {
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const withNps = agents.filter(a => a.npsscore != null);
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if (withNps.length === 0) return 0;
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return Math.round(withNps.reduce((sum, a) => sum + (a.npsscore ?? 0), 0) / withNps.length);
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}, [agents]);
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const npsOption = useMemo(() => ({
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tooltip: { trigger: 'item' },
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series: [{
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type: 'gauge', startAngle: 180, endAngle: 0,
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min: 0, max: 100,
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pointer: { show: false },
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progress: { show: true, width: 18, roundCap: true, itemStyle: { color: avgNps >= 70 ? '#22C55E' : avgNps >= 50 ? '#F59E0B' : '#EF4444' } },
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axisLine: { lineStyle: { width: 18, color: [[1, '#E5E7EB']] } },
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axisTick: { show: false }, splitLine: { show: false }, axisLabel: { show: false },
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detail: { valueAnimation: true, fontSize: 28, fontWeight: 'bold', offsetCenter: [0, '-10%'], formatter: '{value}' },
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data: [{ value: avgNps }],
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}],
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}), [avgNps]);
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// Performance alerts
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const alerts = useMemo(() => {
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const list: { agent: string; type: string; value: string; severity: 'error' | 'warning' }[] = [];
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for (const a of agents) {
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if (a.maxidleminutes && a.idleMinutes > a.maxidleminutes) {
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list.push({ agent: a.name, type: 'Excessive Idle Time', value: `${a.idleMinutes}m`, severity: 'error' });
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}
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if (a.minnpsthreshold && (a.npsscore ?? 100) < a.minnpsthreshold) {
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list.push({ agent: a.name, type: 'Low NPS', value: String(a.npsscore ?? 0), severity: 'warning' });
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}
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if (a.minconversionpercent && a.convPercent < a.minconversionpercent) {
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list.push({ agent: a.name, type: 'Low Conversion', value: `${a.convPercent}%`, severity: 'warning' });
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}
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}
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return list;
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}, [agents]);
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// Team time averages
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const teamAvg = useMemo(() => {
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if (agents.length === 0) return { active: 0, wrap: 0, idle: 0, break_: 0 };
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return {
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active: Math.round(agents.reduce((s, a) => s + a.activeMinutes, 0) / agents.length),
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wrap: Math.round(agents.reduce((s, a) => s + a.wrapMinutes, 0) / agents.length),
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idle: Math.round(agents.reduce((s, a) => s + a.idleMinutes, 0) / agents.length),
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break_: Math.round(agents.reduce((s, a) => s + a.breakMinutes, 0) / agents.length),
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};
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}, [agents]);
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if (loading) {
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return (
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<>
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<TopBar title="Team Performance" />
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<div className="flex flex-1 items-center justify-center">
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<p className="text-sm text-tertiary">Loading team performance...</p>
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</div>
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</>
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);
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}
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return (
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<>
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<TopBar title="Team Performance" subtitle="Aggregated metrics across all agents" />
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<div className="flex flex-1 flex-col overflow-y-auto">
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{/* Section 1: Key Metrics */}
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<div className="px-6 pt-5">
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<div className="flex items-center justify-between mb-4">
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<h3 className="text-sm font-semibold text-secondary">Key Metrics</h3>
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<DateFilter value={range} onChange={setRange} />
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</div>
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<div className="flex gap-3">
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<KpiCard icon={faUsers} value={activeAgents} label="Active Agents" color="bg-brand-secondary" />
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<KpiCard icon={faPhoneVolume} value={totalCalls} label="Total Calls" color="bg-brand-solid" />
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<KpiCard icon={faCalendarCheck} value={totalAppts} label="Appointments" color="bg-success-solid" />
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<KpiCard icon={faPhoneMissed} value={totalMissed} label="Missed Calls" color="bg-error-solid" />
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<KpiCard icon={faPercent} value={`${convRate}%`} label="Conversion Rate" color="bg-warning-solid" />
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</div>
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</div>
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{/* Section 2: Call Breakdown Trends */}
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<div className="px-6 pt-6">
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<div className="rounded-xl border border-secondary bg-primary p-4">
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<h3 className="text-sm font-semibold text-secondary mb-3">Call Breakdown Trends</h3>
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<div className="flex gap-4">
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<div className="flex-1">
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<p className="text-xs text-tertiary mb-2">Inbound vs Outbound</p>
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<ReactECharts option={callTrendOption} style={{ height: 200 }} />
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</div>
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</div>
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</div>
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</div>
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{/* Section 3: Agent Performance Table */}
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<div className="px-6 pt-6">
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<div className="rounded-xl border border-secondary bg-primary p-4">
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<h3 className="text-sm font-semibold text-secondary mb-3">Agent Performance</h3>
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<Table size="sm">
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<Table.Header>
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<Table.Head label="Agent" isRowHeader />
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<Table.Head label="Calls" className="w-16" />
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<Table.Head label="Inbound" className="w-20" />
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<Table.Head label="Missed" className="w-16" />
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<Table.Head label="Follow-ups" className="w-24" />
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<Table.Head label="Leads" className="w-16" />
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<Table.Head label="Conv%" className="w-16" />
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<Table.Head label="NPS" className="w-16" />
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<Table.Head label="Idle" className="w-16" />
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</Table.Header>
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<Table.Body items={agents}>
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{(agent) => (
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<Table.Row id={agent.ozonetelagentid || agent.name}>
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<Table.Cell><span className="text-sm font-medium text-primary">{agent.name}</span></Table.Cell>
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<Table.Cell><span className="text-sm text-primary">{agent.calls}</span></Table.Cell>
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<Table.Cell><span className="text-sm text-primary">{agent.inbound}</span></Table.Cell>
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<Table.Cell><span className="text-sm text-primary">{agent.missed}</span></Table.Cell>
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<Table.Cell><span className="text-sm text-primary">{agent.followUps}</span></Table.Cell>
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<Table.Cell><span className="text-sm text-primary">{agent.leads}</span></Table.Cell>
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<Table.Cell>
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<span className={cx('text-sm font-medium', agent.convPercent >= 25 ? 'text-success-primary' : 'text-error-primary')}>
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{agent.convPercent}%
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</span>
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</Table.Cell>
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<Table.Cell>
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<span className={cx('text-sm font-bold', (agent.npsscore ?? 0) >= 70 ? 'text-success-primary' : (agent.npsscore ?? 0) >= 50 ? 'text-warning-primary' : 'text-error-primary')}>
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{agent.npsscore ?? '—'}
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</span>
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</Table.Cell>
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<Table.Cell>
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<span className={cx('text-sm', agent.maxidleminutes && agent.idleMinutes > agent.maxidleminutes ? 'text-error-primary font-bold' : 'text-primary')}>
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{agent.idleMinutes}m
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</span>
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</Table.Cell>
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</Table.Row>
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)}
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</Table.Body>
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</Table>
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</div>
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</div>
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{/* Section 4: Time Breakdown */}
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<div className="px-6 pt-6">
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<div className="rounded-xl border border-secondary bg-primary p-4">
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<h3 className="text-sm font-semibold text-secondary mb-3">Time Breakdown</h3>
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<div className="flex gap-6 mb-4 px-2">
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<div className="flex items-center gap-2">
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<div className="size-3 rounded-sm bg-success-solid" />
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<span className="text-xs text-secondary">{teamAvg.active}m Active</span>
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</div>
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<div className="flex items-center gap-2">
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<div className="size-3 rounded-sm bg-brand-solid" />
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<span className="text-xs text-secondary">{teamAvg.wrap}m Wrap</span>
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</div>
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<div className="flex items-center gap-2">
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<div className="size-3 rounded-sm bg-warning-solid" />
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<span className="text-xs text-secondary">{teamAvg.idle}m Idle</span>
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</div>
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<div className="flex items-center gap-2">
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<div className="size-3 rounded-sm bg-tertiary" />
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<span className="text-xs text-secondary">{teamAvg.break_}m Break</span>
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</div>
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</div>
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<div className="grid grid-cols-2 lg:grid-cols-3 gap-3">
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{agents.map(agent => {
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const total = agent.activeMinutes + agent.wrapMinutes + agent.idleMinutes + agent.breakMinutes || 1;
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const isHighIdle = agent.maxidleminutes && agent.idleMinutes > agent.maxidleminutes;
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return (
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<div key={agent.name} className={cx('rounded-lg border p-3', isHighIdle ? 'border-error bg-error-secondary' : 'border-secondary')}>
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<p className="text-xs font-semibold text-primary mb-2">{agent.name}</p>
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<div className="flex h-3 rounded-full overflow-hidden">
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<div className="bg-success-solid" style={{ width: `${(agent.activeMinutes / total) * 100}%` }} />
|
||||
<div className="bg-brand-solid" style={{ width: `${(agent.wrapMinutes / total) * 100}%` }} />
|
||||
<div className="bg-warning-solid" style={{ width: `${(agent.idleMinutes / total) * 100}%` }} />
|
||||
<div className="bg-tertiary" style={{ width: `${(agent.breakMinutes / total) * 100}%` }} />
|
||||
</div>
|
||||
<div className="flex gap-2 mt-1.5 text-[10px] text-quaternary">
|
||||
<span>Active {agent.activeMinutes}m</span>
|
||||
<span>Wrap {agent.wrapMinutes}m</span>
|
||||
<span>Idle {agent.idleMinutes}m</span>
|
||||
<span>Break {agent.breakMinutes}m</span>
|
||||
</div>
|
||||
</div>
|
||||
);
|
||||
})}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
{/* Section 5: NPS + Conversion */}
|
||||
<div className="px-6 pt-6">
|
||||
<div className="flex gap-4">
|
||||
<div className="flex-1 rounded-xl border border-secondary bg-primary p-4">
|
||||
<h3 className="text-sm font-semibold text-secondary mb-2">Overall NPS</h3>
|
||||
<ReactECharts option={npsOption} style={{ height: 150 }} />
|
||||
<div className="space-y-1 mt-2">
|
||||
{agents.filter(a => a.npsscore != null).map(a => (
|
||||
<div key={a.name} className="flex items-center gap-2">
|
||||
<span className="text-xs text-secondary w-28 truncate">{a.name}</span>
|
||||
<div className="flex-1 h-2 rounded-full bg-tertiary overflow-hidden">
|
||||
<div className={cx('h-full rounded-full', (a.npsscore ?? 0) >= 70 ? 'bg-success-solid' : (a.npsscore ?? 0) >= 50 ? 'bg-warning-solid' : 'bg-error-solid')} style={{ width: `${a.npsscore ?? 0}%` }} />
|
||||
</div>
|
||||
<span className="text-xs font-bold text-primary w-8 text-right">{a.npsscore}</span>
|
||||
</div>
|
||||
))}
|
||||
</div>
|
||||
</div>
|
||||
<div className="flex-1 rounded-xl border border-secondary bg-primary p-4">
|
||||
<h3 className="text-sm font-semibold text-secondary mb-3">Conversion Metrics</h3>
|
||||
<div className="flex gap-3 mb-4">
|
||||
<div className="flex-1 rounded-lg bg-secondary p-4 text-center">
|
||||
<p className="text-2xl font-bold text-brand-secondary">{convRate}%</p>
|
||||
<p className="text-xs text-tertiary">Call → Appointment</p>
|
||||
</div>
|
||||
<div className="flex-1 rounded-lg bg-secondary p-4 text-center">
|
||||
<p className="text-2xl font-bold text-brand-secondary">
|
||||
{agents.length > 0 ? Math.round(agents.reduce((s, a) => s + (a.leads > 0 ? 1 : 0), 0) / agents.length * 100) : 0}%
|
||||
</p>
|
||||
<p className="text-xs text-tertiary">Lead → Contact</p>
|
||||
</div>
|
||||
</div>
|
||||
<div className="space-y-1">
|
||||
{agents.map(a => (
|
||||
<div key={a.name} className="flex items-center gap-2 text-xs">
|
||||
<span className="text-secondary w-28 truncate">{a.name}</span>
|
||||
<Badge size="sm" color={a.convPercent >= 25 ? 'success' : 'error'}>{a.convPercent}%</Badge>
|
||||
</div>
|
||||
))}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
{/* Section 6: Performance Alerts */}
|
||||
{alerts.length > 0 && (
|
||||
<div className="px-6 pt-6 pb-8">
|
||||
<div className="rounded-xl border border-secondary bg-primary p-4">
|
||||
<h3 className="text-sm font-semibold text-error-primary mb-3">
|
||||
<FontAwesomeIcon icon={faTriangleExclamation} className="size-3.5 mr-1.5" />
|
||||
Performance Alerts ({alerts.length})
|
||||
</h3>
|
||||
<div className="space-y-2">
|
||||
{alerts.map((alert, i) => (
|
||||
<div key={i} className={cx(
|
||||
'flex items-center justify-between rounded-lg px-4 py-3',
|
||||
alert.severity === 'error' ? 'bg-error-secondary' : 'bg-warning-secondary',
|
||||
)}>
|
||||
<div className="flex items-center gap-2">
|
||||
<FontAwesomeIcon icon={faTriangleExclamation} className={cx('size-3.5', alert.severity === 'error' ? 'text-fg-error-primary' : 'text-fg-warning-primary')} />
|
||||
<span className="text-sm font-medium text-primary">{alert.agent}</span>
|
||||
<span className="text-sm text-secondary">— {alert.type}</span>
|
||||
</div>
|
||||
<Badge size="sm" color={alert.severity}>{alert.value}</Badge>
|
||||
</div>
|
||||
))}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
</>
|
||||
);
|
||||
};
|
||||
Reference in New Issue
Block a user