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docs: update next session — Kookoo dial to SIP extension is the blocker

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Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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2026-03-20 06:40:25 +05:30
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# Next Session — Outbound Call UI + Remaining Work # Next Session — Outbound Call UI + Remaining Work
## Priority 0: Kookoo Dial to SIP Extension
**Status:** Kookoo IVR endpoint works. When customer answers, Kookoo hits /kookoo/ivr, we respond with `<dial>523590</dial>`. But Kookoo tries to call 523590 as a PSTN number — status=not_answered.
**The Voice URL in Kookoo dashboard has been changed to:** `https://engage-api.srv1477139.hstgr.cloud/kookoo/ivr`
**Formats to try in the `<dial>` tag:**
1. `523590` — current, fails (treated as PSTN)
2. `0523590` — with STD prefix
3. `sip:523590@blr-pub-rtc4.ozonetel.com` — full SIP URI
4. `523590@blr-pub-rtc4.ozonetel.com` — SIP without scheme
5. Use `<conference>` tag instead — put customer in room, have browser SIP join same room
**Alternative approach:** Instead of `<dial>`, use `<conference>` tag:
- Customer answers → put in conference room "call-{sid}"
- Meanwhile, browser SIP joins the same conference room
- Both connected
**Files:** `helix-engage-server/src/ozonetel/kookoo-ivr.controller.ts` line where we return `<dial>523590</dial>`
## Priority 1: Outbound Call UI ## Priority 1: Outbound Call UI
**Problem:** When agent clicks Call, a toast appears and the call happens in the background. No call screen shows. **Problem:** When agent clicks Call, a toast appears and the call happens in the background. No call screen shows.