feat: appointments v2 + patients redesign + call history agent filter + datepicker placement

Appointments v2:
 - Lean 6-column table (eye icon, patient 2-line, date+time 2-line,
   doctor+dept 2-line, status badge, reminder button)
 - Detail side panel on eye click (read-only: all fields + patient phone
   via PhoneActionCell)
 - Reschedule flow: pencil in panel → modal confirm → dedicated
   ReschedulePanel with department/doctor/date/slot/complaint fields
 - Cancel flow: modal confirm before cancelling
 - WhatsApp reminder button for upcoming booked appointments
 - DatePicker popoverPlacement prop for narrow panels (opens upward)

Patients page redesign:
 - Phone column uses PhoneActionCell (clickable to dial)
 - Email split into own column
 - Actions column replaced by hamburger menu (SMS + WhatsApp)
 - View (eye) button removed — row click opens profile panel

Call History agent filter:
 - Missed calls excluded from agent's personal history
 - Chain name parsing for agent matching
 - "Missed" filter option hidden for agents
 - Subtitle: "134 completed" (no "0 missed")

DatePicker:
 - New popoverPlacement prop forwarded to AriaPopover
 - Default "bottom start", use "top start" in constrained panels

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/components/application/date-picker/date-picker.tsx

@@ -19,9 +19,12 @@ interface DatePickerProps extends AriaDatePickerProps<DateValue> {
     onApply?: () => void;
     /** The function to call when the cancel button is clicked. */
     onCancel?: () => void;
+    /** Override popover placement — use "top start" in narrow panels
+     *  where "bottom start" would overflow the viewport. */
+    popoverPlacement?: 'bottom start' | 'top start' | 'top end' | 'bottom end';
 }
 
-export const DatePicker = ({ value: valueProp, defaultValue, onChange, onApply, onCancel, ...props }: DatePickerProps) => {
+export const DatePicker = ({ value: valueProp, defaultValue, onChange, onApply, onCancel, popoverPlacement, ...props }: DatePickerProps) => {
     const formatter = useDateFormatter({
         month: "short",
         day: "numeric",
@@ -40,7 +43,7 @@ export const DatePicker = ({ value: valueProp, defaultValue, onChange, onApply,
             </AriaGroup>
             <AriaPopover
                 offset={8}
-                placement="bottom start"
+                placement={popoverPlacement ?? "bottom start"}
                 shouldFlip
                 className={({ isEntering, isExiting }) =>
                     cx(

src/main.tsx

@@ -49,7 +49,8 @@ import { IntegrationsPage } from "@/pages/integrations";
 import { AgentDetailPage } from "@/pages/agent-detail";
 import { SettingsPage } from "@/pages/settings";
 import { MyPerformancePage } from "@/pages/my-performance";
-import { AppointmentsPage } from "@/pages/appointments";
+// v2 appointments — testing locally via Tauri before replacing v1
+import { AppointmentsPageV2 as AppointmentsPage } from "@/pages/appointments-v2";
 import { TeamPerformancePage } from "@/pages/team-performance";
 import { LiveMonitorPage } from "@/pages/live-monitor";
 import { CallRecordingsPage } from "@/pages/call-recordings";

src/pages/appointments-v2.tsx

@@ -0,0 +1,714 @@
+// Appointments v2 — lean table + detail side panel + reschedule + reminder
+import { useEffect, useMemo, useState } from 'react';
+import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
+import {
+    faMagnifyingGlass, faPenToSquare, faEye, faBell, faXmark,
+    faCalendarCheck, faUserDoctor, faBuilding, faStethoscope, faNotesMedical,
+} from '@fortawesome/pro-duotone-svg-icons';
+import { faIcon } from '@/lib/icon-wrapper';
+
+const SearchLg = faIcon(faMagnifyingGlass);
+import { Badge } from '@/components/base/badges/badges';
+import { Input } from '@/components/base/input/input';
+import { Table } from '@/components/application/table/table';
+import { PaginationCardDefault } from '@/components/application/pagination/pagination';
+import { Tabs, TabList, Tab } from '@/components/application/tabs/tabs';
+// TopBar replaced by inline header
+import { Button } from '@/components/base/buttons/button';
+import { ModalOverlay, Modal, Dialog } from '@/components/application/modals/modal';
+import { Select } from '@/components/base/select/select';
+import { DatePicker } from '@/components/application/date-picker/date-picker';
+import { parseDate, today, getLocalTimeZone } from '@internationalized/date';
+import { PhoneActionCell } from '@/components/call-desk/phone-action-cell';
+import { formatPhone, formatDateOnly, formatTimeOnly } from '@/lib/format';
+import { apiClient } from '@/lib/api-client';
+import { notify } from '@/lib/toast';
+import { cx } from '@/utils/cx';
+
+type AppointmentRecord = {
+    id: string;
+    scheduledAt: string | null;
+    durationMin: number | null;
+    appointmentType: string | null;
+    status: string | null;
+    doctorName: string | null;
+    department: string | null;
+    reasonForVisit: string | null;
+    patient: {
+        id: string;
+        fullName: { firstName: string; lastName: string } | null;
+        phones: { primaryPhoneNumber: string } | null;
+    } | null;
+    clinic: {
+        id?: string;
+        clinicName: string;
+    } | null;
+    doctor: {
+        id: string;
+        fullName?: { firstName: string; lastName: string } | null;
+    } | null;
+};
+
+type StatusTab = 'all' | 'SCHEDULED' | 'COMPLETED' | 'CANCELLED' | 'RESCHEDULED';
+
+const STATUS_COLORS: Record<string, 'brand' | 'success' | 'error' | 'warning' | 'gray'> = {
+    SCHEDULED: 'brand',
+    CONFIRMED: 'brand',
+    COMPLETED: 'success',
+    CANCELLED: 'error',
+    NO_SHOW: 'warning',
+    RESCHEDULED: 'warning',
+};
+
+const STATUS_LABELS: Record<string, string> = {
+    SCHEDULED: 'Booked',
+    CONFIRMED: 'Confirmed',
+    COMPLETED: 'Completed',
+    CANCELLED: 'Cancelled',
+    NO_SHOW: 'No Show',
+    RESCHEDULED: 'Rescheduled',
+};
+
+const QUERY = `{ appointments(first: 200, orderBy: [{ scheduledAt: DescNullsLast }]) { edges { node {
+    id scheduledAt durationMin appointmentType status
+    doctorName department reasonForVisit
+    patient { id fullName { firstName lastName } phones { primaryPhoneNumber } }
+    clinic { id clinicName }
+    doctor { id fullName { firstName lastName } }
+} } } }`;
+
+const formatDateTime = (iso: string): string =>
+    `${formatDateOnly(iso)}, ${formatTimeOnly(iso)}`;
+
+const getPatientName = (appt: AppointmentRecord): string => {
+    if (!appt.patient?.fullName) return 'Unknown';
+    return `${appt.patient.fullName.firstName} ${appt.patient.fullName.lastName}`.trim() || 'Unknown';
+};
+
+const getPhone = (appt: AppointmentRecord): string =>
+    appt.patient?.phones?.primaryPhoneNumber ?? '';
+
+const isUpcoming = (appt: AppointmentRecord): boolean => {
+    if (appt.status !== 'SCHEDULED' && appt.status !== 'CONFIRMED') return false;
+    if (!appt.scheduledAt) return false;
+    return new Date(appt.scheduledAt).getTime() >= Date.now();
+};
+
+// Can edit/reschedule: anything that isn't completed or cancelled
+const canEdit = (appt: AppointmentRecord): boolean => {
+    return appt.status !== 'COMPLETED' && appt.status !== 'CANCELLED' && appt.status !== 'NO_SHOW';
+};
+
+const buildReminderMessage = (appt: AppointmentRecord): string => {
+    const name = getPatientName(appt);
+    const doctor = appt.doctorName ?? 'your doctor';
+    const date = appt.scheduledAt ? formatDateTime(appt.scheduledAt) : 'your scheduled time';
+    const branch = appt.clinic?.clinicName ?? 'our clinic';
+    return `Hi ${name}, this is a reminder for your appointment with ${doctor} on ${date} at ${branch}. Please confirm or call us to reschedule.`;
+};
+
+// ── Detail Panel ─────────────────────────────────────────────────
+const DetailRow = ({ icon, label, value }: { icon: any; label: string; value: string }) => (
+    <div className="flex items-start gap-3 py-2.5">
+        <FontAwesomeIcon icon={icon} className="size-4 text-fg-quaternary mt-0.5 shrink-0" />
+        <div className="min-w-0">
+            <p className="text-[11px] font-medium uppercase tracking-wider text-quaternary">{label}</p>
+            <p className="text-sm text-primary mt-0.5">{value || '—'}</p>
+        </div>
+    </div>
+);
+
+const AppointmentDetailPanel = ({
+    appointment,
+    onClose,
+    onReschedule,
+}: {
+    appointment: AppointmentRecord;
+    onClose: () => void;
+    onReschedule: () => void;
+}) => {
+    const editable = canEdit(appointment);
+    const phone = getPhone(appointment);
+    const [reschedulePromptOpen, setReschedulePromptOpen] = useState(false);
+
+    return (
+        <div className="flex flex-col h-full">
+            <div className="flex items-center justify-between border-b border-secondary px-5 py-3">
+                <h3 className="text-sm font-bold text-primary">Appointment Details</h3>
+                <div className="flex items-center gap-1">
+                    {editable && (
+                        <button
+                            onClick={() => setReschedulePromptOpen(true)}
+                            title="Reschedule appointment"
+                            className="flex size-8 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-brand-secondary hover:bg-primary_hover transition duration-100 ease-linear"
+                        >
+                            <FontAwesomeIcon icon={faPenToSquare} className="size-4" />
+                        </button>
+                    )}
+                    <button
+                        onClick={onClose}
+                        className="flex size-8 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
+                    >
+                        <FontAwesomeIcon icon={faXmark} className="size-4" />
+                    </button>
+                </div>
+            </div>
+            <div className="flex-1 overflow-y-auto px-5 py-4 space-y-1">
+                <div className="mb-4">
+                    <Badge size="md" color={STATUS_COLORS[appointment.status ?? ''] ?? 'gray'} type="pill-color">
+                        {STATUS_LABELS[appointment.status ?? ''] ?? appointment.status ?? '—'}
+                    </Badge>
+                </div>
+
+                {/* Date & Time — 2 lines */}
+                <div className="flex items-start gap-3 py-2.5">
+                    <FontAwesomeIcon icon={faCalendarCheck} className="size-4 text-fg-quaternary mt-0.5 shrink-0" />
+                    <div>
+                        <p className="text-[11px] font-medium uppercase tracking-wider text-quaternary">Date & Time</p>
+                        {appointment.scheduledAt ? (
+                            <>
+                                <p className="text-sm text-primary mt-0.5">{formatDateOnly(appointment.scheduledAt)}</p>
+                                <p className="text-xs text-tertiary">{formatTimeOnly(appointment.scheduledAt)}</p>
+                            </>
+                        ) : <p className="text-sm text-quaternary mt-0.5">—</p>}
+                    </div>
+                </div>
+
+                <DetailRow icon={faUserDoctor} label="Doctor" value={appointment.doctorName ?? '—'} />
+                <DetailRow icon={faStethoscope} label="Department" value={appointment.department ?? '—'} />
+                <DetailRow icon={faBuilding} label="Branch / Clinic" value={appointment.clinic?.clinicName ?? '—'} />
+                <DetailRow icon={faNotesMedical} label="Chief Complaint" value={appointment.reasonForVisit ?? '—'} />
+
+                <div className="border-t border-secondary pt-3 mt-3">
+                    <p className="text-[11px] font-medium uppercase tracking-wider text-quaternary mb-1">Patient</p>
+                    <p className="text-sm font-medium text-primary">{getPatientName(appointment)}</p>
+                    {phone && (
+                        <div className="mt-1">
+                            <PhoneActionCell phoneNumber={phone} displayNumber={formatPhone({ number: phone, callingCode: '+91' })} />
+                        </div>
+                    )}
+                </div>
+            </div>
+
+            {/* Reschedule confirm modal — same pattern as call desk */}
+            <ModalOverlay
+                isOpen={reschedulePromptOpen}
+                onOpenChange={(open) => { if (!open) setReschedulePromptOpen(false); }}
+                isDismissable
+            >
+                <Modal className="sm:max-w-md">
+                    <Dialog>
+                        {() => (
+                            <div className="flex flex-col gap-4 rounded-xl bg-primary p-6 shadow-xl ring-1 ring-secondary">
+                                <h2 className="text-lg font-semibold text-primary">Reschedule this appointment?</h2>
+                                <p className="text-sm text-tertiary">
+                                    Choose "Yes, reschedule" to change the date, time, or doctor.
+                                    Choose "No, just view" to see the details without changing anything.
+                                </p>
+                                <div className="flex items-center gap-2 justify-end">
+                                    <Button size="sm" color="secondary" onClick={() => setReschedulePromptOpen(false)}>
+                                        No, just view
+                                    </Button>
+                                    <Button size="sm" color="primary" onClick={() => { setReschedulePromptOpen(false); onReschedule(); }}>
+                                        Yes, reschedule
+                                    </Button>
+                                </div>
+                            </div>
+                        )}
+                    </Dialog>
+                </Modal>
+            </ModalOverlay>
+        </div>
+    );
+};
+
+// ── Reschedule Panel ─────────────────────────────────────────────
+// Dedicated form for rescheduling from the Appointments page.
+// No patient creation, no lead updates, no modal — just update the
+// existing appointment's doctor, date, time, and chief complaint.
+
+type Doctor = { id: string; name: string; department: string };
+
+const DOCTORS_QUERY = `{ doctors(first: 50) { edges { node {
+    id name fullName { firstName lastName } department
+} } } }`;
+
+const ReschedulePanel = ({
+    appointment,
+    onClose,
+    onSaved,
+}: {
+    appointment: AppointmentRecord;
+    onClose: () => void;
+    onSaved: () => void;
+}) => {
+    const [doctors, setDoctors] = useState<Doctor[]>([]);
+    const [department, setDepartment] = useState(appointment.department ?? '');
+    const [doctor, setDoctor] = useState(appointment.doctor?.id ?? '');
+    const [date, setDate] = useState(() => appointment.scheduledAt?.split('T')[0] ?? '');
+    const [timeSlot, setTimeSlot] = useState(() => {
+        if (!appointment.scheduledAt) return '';
+        const dt = new Date(appointment.scheduledAt);
+        return `${String(dt.getHours()).padStart(2, '0')}:${String(dt.getMinutes()).padStart(2, '0')}`;
+    });
+    const [slots, setSlots] = useState<Array<{ id: string; label: string }>>([]);
+    const [reason, setReason] = useState(appointment.reasonForVisit ?? '');
+    const [saving, setSaving] = useState(false);
+    const [error, setError] = useState<string | null>(null);
+    const [cancelConfirm, setCancelConfirm] = useState(false);
+
+    // Fetch doctors once
+    useEffect(() => {
+        apiClient.graphql<any>(DOCTORS_QUERY, undefined, { silent: true })
+            .then(data => {
+                const docs = data.doctors.edges.map((e: any) => {
+                    const n = e.node;
+                    const name = n.fullName
+                        ? `Dr. ${n.fullName.firstName} ${n.fullName.lastName}`.trim()
+                        : n.name;
+                    return { id: n.id, name, department: n.department ?? '' };
+                });
+                setDoctors(docs);
+            })
+            .catch(() => {});
+    }, []);
+
+    // Departments derived from doctors
+    const departments = useMemo(() => [...new Set(doctors.map(d => d.department).filter(Boolean))], [doctors]);
+    const filteredDoctors = useMemo(() => department ? doctors.filter(d => d.department === department) : doctors, [doctors, department]);
+
+    // Fetch slots when doctor + date change
+    useEffect(() => {
+        if (!doctor || !date) { setSlots([]); return; }
+        apiClient.get<Array<{ time: string; label: string }>>(`/api/masterdata/slots?doctorId=${doctor}&date=${date}`, { silent: true })
+            .then(s => setSlots(s.map(sl => ({ id: sl.time, label: sl.label }))))
+            .catch(() => setSlots([]));
+    }, [doctor, date]);
+
+    const handleUpdate = async () => {
+        if (!doctor || !date || !timeSlot) {
+            setError('Please select doctor, date, and time slot');
+            return;
+        }
+        setSaving(true);
+        setError(null);
+        try {
+            const scheduledAt = new Date(`${date}T${timeSlot}:00`).toISOString();
+            const selectedDoc = doctors.find(d => d.id === doctor);
+            await apiClient.graphql(
+                `mutation($id: UUID!, $data: AppointmentUpdateInput!) { updateAppointment(id: $id, data: $data) { id } }`,
+                {
+                    id: appointment.id,
+                    data: {
+                        scheduledAt,
+                        doctorName: selectedDoc?.name ?? appointment.doctorName,
+                        department: department || appointment.department,
+                        reasonForVisit: reason || null,
+                        status: 'RESCHEDULED',
+                        doctorId: doctor,
+                    },
+                },
+            );
+            onSaved();
+        } catch (err: any) {
+            setError(err.message ?? 'Failed to update appointment');
+        } finally {
+            setSaving(false);
+        }
+    };
+
+    const handleCancel = async () => {
+        setSaving(true);
+        try {
+            await apiClient.graphql(
+                `mutation($id: UUID!, $data: AppointmentUpdateInput!) { updateAppointment(id: $id, data: $data) { id } }`,
+                { id: appointment.id, data: { status: 'CANCELLED' } },
+            );
+            notify.success('Appointment Cancelled');
+            onSaved();
+        } catch {
+            setError('Failed to cancel appointment');
+        } finally {
+            setSaving(false);
+        }
+    };
+
+    return (
+        <div className="flex flex-col h-full">
+            <div className="flex items-center justify-between border-b border-secondary px-5 py-3">
+                <h3 className="text-sm font-bold text-primary">Reschedule Appointment</h3>
+                <button
+                    onClick={onClose}
+                    className="flex size-8 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
+                >
+                    <FontAwesomeIcon icon={faXmark} className="size-4" />
+                </button>
+            </div>
+
+            <div className="flex-1 overflow-y-auto px-5 py-4 space-y-4">
+                {/* Department */}
+                <div>
+                    <span className="text-xs font-medium text-secondary">Department</span>
+                    <Select
+                        size="sm"
+                        placeholder="Select department"
+                        selectedKey={department}
+                        onSelectionChange={(key) => { setDepartment(String(key)); setDoctor(''); }}
+                        items={departments.map(d => ({ id: d, label: d.replace(/_/g, ' ') }))}
+                    >
+                        {(item) => <Select.Item id={item.id}>{item.label}</Select.Item>}
+                    </Select>
+                </div>
+
+                {/* Doctor */}
+                <div>
+                    <span className="text-xs font-medium text-secondary">Doctor <span className="text-error-primary">*</span></span>
+                    <Select
+                        size="sm"
+                        placeholder="Select doctor"
+                        selectedKey={doctor}
+                        onSelectionChange={(key) => setDoctor(String(key))}
+                        items={filteredDoctors.map(d => ({ id: d.id, label: d.name }))}
+                    >
+                        {(item) => <Select.Item id={item.id}>{item.label}</Select.Item>}
+                    </Select>
+                </div>
+
+                {/* Date */}
+                <div>
+                    <span className="text-xs font-medium text-secondary">Date <span className="text-error-primary">*</span></span>
+                    <DatePicker
+                        value={date ? parseDate(date) : null}
+                        onChange={(val) => setDate(val ? val.toString() : '')}
+                        granularity="day"
+                        minValue={today(getLocalTimeZone())}
+                        isDisabled={!doctor}
+                        popoverPlacement="top start"
+                    />
+                </div>
+
+                {/* Time slots */}
+                {doctor && date && slots.length > 0 && (
+                    <div>
+                        <span className="text-xs font-medium text-secondary">Time Slot <span className="text-error-primary">*</span></span>
+                        <div className="mt-1 grid grid-cols-3 gap-1.5">
+                            {slots.map(s => (
+                                <button
+                                    key={s.id}
+                                    onClick={() => setTimeSlot(s.id)}
+                                    className={cx(
+                                        'rounded-lg border px-2 py-1.5 text-xs font-medium transition duration-100 ease-linear',
+                                        timeSlot === s.id
+                                            ? 'border-brand bg-brand-primary text-brand-secondary'
+                                            : 'border-secondary text-secondary hover:border-brand hover:text-brand-secondary',
+                                    )}
+                                >
+                                    {s.label}
+                                </button>
+                            ))}
+                        </div>
+                    </div>
+                )}
+                {doctor && date && slots.length === 0 && (
+                    <p className="text-xs text-tertiary">No available slots for this date</p>
+                )}
+
+                {/* Chief Complaint */}
+                <div>
+                    <span className="text-xs font-medium text-secondary">Chief Complaint</span>
+                    <textarea
+                        value={reason}
+                        onChange={(e) => setReason(e.target.value)}
+                        rows={3}
+                        className="mt-1 w-full rounded-lg border border-primary bg-primary px-3 py-2 text-sm text-primary outline-none focus:border-brand-primary resize-y"
+                        placeholder="Reason for visit..."
+                    />
+                </div>
+
+                {error && <p className="text-sm text-error-primary">{error}</p>}
+            </div>
+
+            {/* Footer buttons */}
+            <div className="flex items-center justify-between gap-2 border-t border-secondary px-5 py-3">
+                <Button size="sm" color="primary-destructive" onClick={() => setCancelConfirm(true)} isDisabled={saving}>
+                    Cancel Appointment
+                </Button>
+                <Button size="sm" color="primary" onClick={handleUpdate} isLoading={saving} isDisabled={!doctor || !date || !timeSlot}>
+                    Update Appointment
+                </Button>
+            </div>
+
+            {/* Cancel confirm modal */}
+            <ModalOverlay
+                isOpen={cancelConfirm}
+                onOpenChange={(open) => { if (!open) setCancelConfirm(false); }}
+                isDismissable
+            >
+                <Modal className="sm:max-w-md">
+                    <Dialog>
+                        {() => (
+                            <div className="flex flex-col gap-4 rounded-xl bg-primary p-6 shadow-xl ring-1 ring-secondary">
+                                <h2 className="text-lg font-semibold text-primary">Cancel this appointment?</h2>
+                                <p className="text-sm text-tertiary">
+                                    This will mark the appointment as cancelled. The patient will need to book a new appointment.
+                                </p>
+                                <div className="flex items-center gap-2 justify-end">
+                                    <Button size="sm" color="secondary" onClick={() => setCancelConfirm(false)}>
+                                        No, keep it
+                                    </Button>
+                                    <Button size="sm" color="primary-destructive" onClick={() => { setCancelConfirm(false); handleCancel(); }} isLoading={saving}>
+                                        Yes, cancel appointment
+                                    </Button>
+                                </div>
+                            </div>
+                        )}
+                    </Dialog>
+                </Modal>
+            </ModalOverlay>
+        </div>
+    );
+};
+
+// ── Page ─────────────────────────────────────────────────────────
+export const AppointmentsPageV2 = () => {
+    const [appointments, setAppointments] = useState<AppointmentRecord[]>([]);
+    const [loading, setLoading] = useState(true);
+    const [tab, setTab] = useState<StatusTab>('all');
+    const [search, setSearch] = useState('');
+    const [page, setPage] = useState(1);
+    const [selectedAppt, setSelectedAppt] = useState<AppointmentRecord | null>(null);
+    const [panelOpen, setPanelOpen] = useState(false);
+    const [rescheduleOpen, setRescheduleOpen] = useState(false);
+    const PAGE_SIZE = 20;
+
+    const fetchAppointments = () => {
+        apiClient.graphql<{ appointments: { edges: Array<{ node: AppointmentRecord }> } }>(QUERY, undefined, { silent: true })
+            .then(data => setAppointments(data.appointments.edges.map(e => e.node)))
+            .catch(() => {})
+            .finally(() => setLoading(false));
+    };
+
+    useEffect(() => { fetchAppointments(); }, []);
+
+    const statusCounts = useMemo(() => {
+        const counts: Record<string, number> = {};
+        for (const a of appointments) {
+            const s = a.status ?? 'UNKNOWN';
+            counts[s] = (counts[s] ?? 0) + 1;
+        }
+        return counts;
+    }, [appointments]);
+
+    const filtered = useMemo(() => {
+        let rows = appointments;
+        if (tab !== 'all') rows = rows.filter(a => a.status === tab);
+        if (search.trim()) {
+            const q = search.toLowerCase();
+            rows = rows.filter(a => {
+                const name = getPatientName(a).toLowerCase();
+                const phone = getPhone(a);
+                const doctor = (a.doctorName ?? '').toLowerCase();
+                return name.includes(q) || phone.includes(q) || doctor.includes(q);
+            });
+        }
+        return rows;
+    }, [appointments, tab, search]);
+
+    const totalPages = Math.max(1, Math.ceil(filtered.length / PAGE_SIZE));
+    const pagedRows = filtered.slice((page - 1) * PAGE_SIZE, page * PAGE_SIZE);
+
+    useEffect(() => { setPage(1); }, [tab, search]);
+
+    const tabItems = [
+        { id: 'all' as const, label: 'All', badge: appointments.length > 0 ? String(appointments.length) : undefined },
+        { id: 'SCHEDULED' as const, label: 'Booked', badge: statusCounts.SCHEDULED ? String(statusCounts.SCHEDULED) : undefined },
+        { id: 'COMPLETED' as const, label: 'Completed', badge: statusCounts.COMPLETED ? String(statusCounts.COMPLETED) : undefined },
+        { id: 'CANCELLED' as const, label: 'Cancelled', badge: statusCounts.CANCELLED ? String(statusCounts.CANCELLED) : undefined },
+        { id: 'RESCHEDULED' as const, label: 'Rescheduled', badge: statusCounts.RESCHEDULED ? String(statusCounts.RESCHEDULED) : undefined },
+    ];
+
+    const handleEditClick = (appt: AppointmentRecord) => {
+        setSelectedAppt(appt);
+        setPanelOpen(true);
+        setRescheduleOpen(false);
+    };
+
+    const handleSendReminder = (appt: AppointmentRecord) => {
+        const phone = getPhone(appt);
+        if (!phone) return;
+        const msg = encodeURIComponent(buildReminderMessage(appt));
+        window.open(`https://wa.me/91${phone}?text=${msg}`, '_blank');
+        notify.success('Reminder', `WhatsApp opened for ${getPatientName(appt)}`);
+    };
+
+    const handleRescheduleSaved = () => {
+        setRescheduleOpen(false);
+        setPanelOpen(false);
+        setSelectedAppt(null);
+        fetchAppointments();
+        notify.success('Appointment Rescheduled');
+    };
+
+    return (
+        <>
+            {/* Header with search inline */}
+            <div className="flex shrink-0 items-center justify-between border-b border-secondary px-6 py-3">
+                <div>
+                    <h1 className="text-lg font-bold text-primary">Appointments</h1>
+                </div>
+                <div className="w-56">
+                    <Input
+                        placeholder="Search patient, doctor..."
+                        icon={SearchLg}
+                        size="sm"
+                        value={search}
+                        onChange={setSearch}
+                        aria-label="Search appointments"
+                    />
+                </div>
+            </div>
+
+            <div className="flex flex-1 overflow-hidden">
+                <div className="flex flex-1 flex-col overflow-hidden">
+                    {/* Tabs */}
+                    <div className="flex shrink-0 items-end px-6 pt-2 pb-0.5">
+                        <Tabs selectedKey={tab} onSelectionChange={(key) => setTab(key as StatusTab)}>
+                            <TabList items={tabItems} type="underline" size="sm">
+                                {(item) => <Tab key={item.id} id={item.id} label={item.label} badge={item.badge} />}
+                            </TabList>
+                        </Tabs>
+                    </div>
+
+                    <div className="flex flex-1 flex-col overflow-hidden px-4 pt-3">
+                        {loading ? (
+                            <div className="flex items-center justify-center py-12">
+                                <p className="text-sm text-tertiary">Loading appointments...</p>
+                            </div>
+                        ) : filtered.length === 0 ? (
+                            <div className="flex items-center justify-center py-12">
+                                <p className="text-sm text-quaternary">{search ? 'No matching appointments' : 'No appointments found'}</p>
+                            </div>
+                        ) : (
+                            <Table size="sm">
+                                <Table.Header>
+                                    <Table.Head label="" className="w-8" isRowHeader />
+                                    <Table.Head label="PATIENT" className="min-w-[180px]" />
+                                    <Table.Head label="DATE & TIME" className="w-28" />
+                                    <Table.Head label="DOCTOR" className="min-w-[160px]" />
+                                    <Table.Head label="STATUS" className="w-24" />
+                                    <Table.Head label="REMIND" className="w-20" />
+                                </Table.Header>
+                                <Table.Body items={pagedRows}>
+                                    {(appt) => {
+                                        const name = getPatientName(appt);
+                                        const phone = getPhone(appt);
+                                        const statusLabel = STATUS_LABELS[appt.status ?? ''] ?? appt.status ?? '—';
+                                        const statusColor = STATUS_COLORS[appt.status ?? ''] ?? 'gray';
+                                        const upcoming = isUpcoming(appt);
+                                        const isSelected = selectedAppt?.id === appt.id;
+
+                                        return (
+                                            <Table.Row
+                                                id={appt.id}
+                                                className={cx(isSelected && 'bg-brand-primary')}
+                                            >
+                                                {/* Eye icon — first column */}
+                                                <Table.Cell>
+                                                    <button
+                                                        onClick={(e) => { e.stopPropagation(); handleEditClick(appt); }}
+                                                        className="flex size-7 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
+                                                        title="View details"
+                                                    >
+                                                        <FontAwesomeIcon icon={faEye} className="size-3.5" />
+                                                    </button>
+                                                </Table.Cell>
+
+                                                {/* Patient: name + phone on 2 lines */}
+                                                <Table.Cell>
+                                                    <div className="min-w-0">
+                                                        <p className="text-sm font-medium text-primary truncate">{name}</p>
+                                                        {phone && <p className="text-xs text-tertiary">{formatPhone({ number: phone, callingCode: '+91' })}</p>}
+                                                    </div>
+                                                </Table.Cell>
+
+                                                {/* Date & Time: date + time on 2 lines */}
+                                                <Table.Cell>
+                                                    {appt.scheduledAt ? (
+                                                        <div>
+                                                            <p className="text-sm text-primary">{formatDateOnly(appt.scheduledAt)}</p>
+                                                            <p className="text-xs text-tertiary">{formatTimeOnly(appt.scheduledAt)}</p>
+                                                        </div>
+                                                    ) : <span className="text-sm text-quaternary">—</span>}
+                                                </Table.Cell>
+
+                                                {/* Doctor: name + department on 2 lines */}
+                                                <Table.Cell>
+                                                    <div className="min-w-0">
+                                                        <p className="text-sm text-primary truncate">{appt.doctorName ?? '—'}</p>
+                                                        {appt.department && <p className="text-xs text-tertiary truncate">{appt.department}</p>}
+                                                    </div>
+                                                </Table.Cell>
+
+                                                {/* Status */}
+                                                <Table.Cell>
+                                                    <Badge size="sm" color={statusColor} type="pill-color">
+                                                        {statusLabel}
+                                                    </Badge>
+                                                </Table.Cell>
+
+                                                {/* Reminder */}
+                                                <Table.Cell>
+                                                    {upcoming ? (
+                                                        <button
+                                                            onClick={(e) => { e.stopPropagation(); handleSendReminder(appt); }}
+                                                            className="inline-flex items-center gap-1 rounded-lg px-2 py-1 text-xs font-medium text-brand-secondary hover:bg-brand-primary transition duration-100 ease-linear"
+                                                            title="Send WhatsApp reminder"
+                                                        >
+                                                            <FontAwesomeIcon icon={faBell} className="size-3" />
+                                                            Send
+                                                        </button>
+                                                    ) : (
+                                                        <span className="text-xs text-quaternary">—</span>
+                                                    )}
+                                                </Table.Cell>
+
+                                            </Table.Row>
+                                        );
+                                    }}
+                                </Table.Body>
+                            </Table>
+                        )}
+                        <div className="shrink-0">
+                            <PaginationCardDefault
+                                page={page}
+                                total={totalPages}
+                                onPageChange={setPage}
+                            />
+                        </div>
+                    </div>
+                </div>
+
+                {/* Detail side panel */}
+                <div className={cx(
+                    "shrink-0 border-l border-secondary bg-primary flex flex-col overflow-hidden transition-all duration-200 ease-linear",
+                    panelOpen && selectedAppt ? "w-[380px]" : "w-0 border-l-0",
+                )}>
+                    {panelOpen && selectedAppt && !rescheduleOpen && (
+                        <AppointmentDetailPanel
+                            appointment={selectedAppt}
+                            onClose={() => { setPanelOpen(false); setSelectedAppt(null); }}
+                            onReschedule={() => setRescheduleOpen(true)}
+                        />
+                    )}
+                    {panelOpen && selectedAppt && rescheduleOpen && (
+                        <ReschedulePanel
+                            appointment={selectedAppt}
+                            onClose={() => setRescheduleOpen(false)}
+                            onSaved={handleRescheduleSaved}
+                        />
+                    )}
+                </div>
+            </div>
+        </>
+    );
+};

src/pages/call-history.tsx

@@ -26,13 +26,19 @@ import type { Call, CallDirection, CallDisposition } from '@/types/entities';
 
 type FilterKey = 'all' | 'inbound' | 'outbound' | 'missed';
 
-const filterItems = [
+const allFilterItems = [
     { id: 'all' as const, label: 'All Calls' },
     { id: 'inbound' as const, label: 'Inbound' },
     { id: 'outbound' as const, label: 'Outbound' },
     { id: 'missed' as const, label: 'Missed' },
 ];
 
+const agentFilterItems = [
+    { id: 'all' as const, label: 'All Calls' },
+    { id: 'inbound' as const, label: 'Inbound' },
+    { id: 'outbound' as const, label: 'Outbound' },
+];
+
 const dispositionConfig: Record<CallDisposition, { label: string; color: 'success' | 'brand' | 'blue-light' | 'warning' | 'gray' | 'error' }> = {
     APPOINTMENT_BOOKED: { label: 'Appt Booked', color: 'success' },
     APPOINTMENT_RESCHEDULED: { label: 'Appt Rescheduled', color: 'warning' },
@@ -188,7 +194,7 @@ export const CallHistoryPage = () => {
                     <TableCard.Header
                         title={isAdmin ? 'Call History' : 'My Call History'}
                         badge={String(filteredCalls.length)}
-                        description={`${completedCount} completed \u00B7 ${missedCount} missed`}
+                        description={isAdmin ? `${completedCount} completed \u00B7 ${missedCount} missed` : `${completedCount} completed`}
                         contentTrailing={
                             <div className="flex items-center gap-2">
                                 <div className="w-44">
@@ -197,7 +203,7 @@ export const CallHistoryPage = () => {
                                         placeholder="All Calls"
                                         selectedKey={filter}
                                         onSelectionChange={(key) => setFilter(key as FilterKey)}
-                                        items={filterItems}
+                                        items={isAdmin ? allFilterItems : agentFilterItems}
                                         aria-label="Filter calls"
                                     >
                                         {(item) => (

src/pages/patients.tsx

@@ -1,17 +1,16 @@
-import { useMemo, useState } from 'react';
+import { useEffect, useMemo, useRef, useState } from 'react';
-import { useNavigate } from 'react-router';
+// useNavigate removed — row click opens profile panel
 import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
-import { faUser, faMagnifyingGlass, faEye, faCommentDots, faMessageDots, faSidebarFlip, faSidebar } from '@fortawesome/pro-duotone-svg-icons';
+import { faUser, faMagnifyingGlass, faCommentDots, faMessageDots, faEllipsisVertical, faSidebarFlip, faSidebar } from '@fortawesome/pro-duotone-svg-icons';
 import { faIcon } from '@/lib/icon-wrapper';
 
 const SearchLg = faIcon(faMagnifyingGlass);
 import { Avatar } from '@/components/base/avatar/avatar';
-// Button removed — actions are icon-only now
 import { Input } from '@/components/base/input/input';
 import { Table, TableCard } from '@/components/application/table/table';
 import { PaginationPageDefault } from '@/components/application/pagination/pagination';
 
-import { ClickToCallButton } from '@/components/call-desk/click-to-call-button';
+import { PhoneActionCell } from '@/components/call-desk/phone-action-cell';
 import { PatientProfilePanel } from '@/components/shared/patient-profile-panel';
 import { useData } from '@/providers/data-provider';
 import { getInitials } from '@/lib/format';
@@ -55,9 +54,52 @@ const getPatientEmail = (patient: Patient): string => {
     return patient.emails?.primaryEmail ?? '';
 };
 
+const HamburgerMenu = ({ phone }: { phone: string }) => {
+    const [open, setOpen] = useState(false);
+    const ref = useRef<HTMLDivElement>(null);
+
+    useEffect(() => {
+        if (!open) return;
+        const handler = (e: MouseEvent) => {
+            if (ref.current && !ref.current.contains(e.target as Node)) setOpen(false);
+        };
+        document.addEventListener('mousedown', handler);
+        return () => document.removeEventListener('mousedown', handler);
+    }, [open]);
+
+    return (
+        <div className="relative" ref={ref}>
+            <button
+                onClick={(e) => { e.stopPropagation(); setOpen(!open); }}
+                className="flex size-8 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
+                title="More actions"
+            >
+                <FontAwesomeIcon icon={faEllipsisVertical} className="size-4" />
+            </button>
+            {open && (
+                <div className="absolute top-full right-0 mt-1 w-40 rounded-xl bg-primary shadow-xl ring-1 ring-secondary z-50 overflow-hidden py-1">
+                    <button
+                        onClick={(e) => { e.stopPropagation(); window.open(`sms:+91${phone}`, '_self'); setOpen(false); }}
+                        className="flex w-full items-center gap-2 px-3 py-2 text-xs text-primary hover:bg-primary_hover text-left"
+                    >
+                        <FontAwesomeIcon icon={faCommentDots} className="size-3.5 text-fg-quaternary" />
+                        Send SMS
+                    </button>
+                    <button
+                        onClick={(e) => { e.stopPropagation(); window.open(`https://wa.me/91${phone}`, '_blank'); setOpen(false); }}
+                        className="flex w-full items-center gap-2 px-3 py-2 text-xs text-primary hover:bg-primary_hover text-left"
+                    >
+                        <FontAwesomeIcon icon={faMessageDots} className="size-3.5 text-fg-quaternary" />
+                        WhatsApp
+                    </button>
+                </div>
+            )}
+        </div>
+    );
+};
+
 export const PatientsPage = () => {
     const { patients, loading } = useData();
-    const navigate = useNavigate();
     const [searchQuery, setSearchQuery] = useState('');
     const [selectedPatient, setSelectedPatient] = useState<Patient | null>(null);
     const [panelOpen, setPanelOpen] = useState(false);
@@ -132,10 +174,11 @@ export const PatientsPage = () => {
                         <Table>
                             <Table.Header>
                                 <Table.Head label="PATIENT" isRowHeader />
-                                <Table.Head label="CONTACT" />
+                                <Table.Head label="PHONE" />
+                                <Table.Head label="EMAIL" />
                                 <Table.Head label="GENDER" />
                                 <Table.Head label="AGE" />
-                                <Table.Head label="ACTIONS" />
+                                <Table.Head label="" className="w-12" />
                             </Table.Header>
                             <Table.Body items={pagedPatients} dependencies={[selectedPatient?.id]}>
                                 {(patient) => {
@@ -180,18 +223,22 @@ export const PatientsPage = () => {
                                                 </div>
                                             </Table.Cell>
 
-                                            {/* Contact */}
+                                            {/* Phone — clickable to dial */}
                                             <Table.Cell>
-                                                <div className="flex flex-col">
                                                 {phone ? (
-                                                        <span className="text-sm text-secondary">{phone}</span>
+                                                    <PhoneActionCell phoneNumber={phone} displayNumber={phone} />
                                                 ) : (
                                                     <span className="text-sm text-placeholder">No phone</span>
                                                 )}
+                                            </Table.Cell>
+
+                                            {/* Email */}
+                                            <Table.Cell>
                                                 {email ? (
-                                                        <span className="text-xs text-tertiary truncate max-w-[200px]">{email}</span>
+                                                    <span className="text-sm text-tertiary truncate max-w-[200px] block">{email}</span>
-                                                    ) : null}
+                                                ) : (
-                                                </div>
+                                                    <span className="text-sm text-quaternary">—</span>
+                                                )}
                                             </Table.Cell>
 
                                             {/* Gender */}
@@ -208,40 +255,11 @@ export const PatientsPage = () => {
                                                 </span>
                                             </Table.Cell>
 
-                                            {/* Actions */}
+                                            {/* Hamburger — SMS + WhatsApp */}
                                             <Table.Cell>
-                                                <div className="flex items-center gap-1">
+                                                {phone ? (
-                                                    {phone && (
+                                                    <HamburgerMenu phone={phone} />
-                                                        <>
+                                                ) : null}
-                                                            <ClickToCallButton
-                                                                phoneNumber={phone}
-                                                                size="sm"
-                                                                label=""
-                                                            />
-                                                            <button
-                                                                onClick={() => window.open(`sms:+91${phone}`, '_self')}
-                                                                title="SMS"
-                                                                className="flex size-8 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-brand-secondary hover:bg-primary_hover transition duration-100 ease-linear"
-                                                            >
-                                                                <FontAwesomeIcon icon={faCommentDots} className="size-4" />
-                                                            </button>
-                                                            <button
-                                                                onClick={() => window.open(`https://wa.me/91${phone}`, '_blank')}
-                                                                title="WhatsApp"
-                                                                className="flex size-8 items-center justify-center rounded-lg text-fg-quaternary hover:text-[#25D366] hover:bg-primary_hover transition duration-100 ease-linear"
-                                                            >
-                                                                <FontAwesomeIcon icon={faMessageDots} className="size-4" />
-                                                            </button>
-                                                        </>
-                                                    )}
-                                                    <button
-                                                        onClick={() => navigate(`/patient/${patient.id}`)}
-                                                        title="View patient"
-                                                        className="flex size-8 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
-                                                    >
-                                                        <FontAwesomeIcon icon={faEye} className="size-4" />
-                                                    </button>
-                                                </div>
                                             </Table.Cell>
                                         </Table.Row>
                                     );