Ozonetel sends 'in-call' even for voicemail (~4s before ACW), which
briefly enabled action buttons and poisoned wasAnsweredRef. Three fixes:
1. Debounce customerAnswered for outbound: require 'in-call' to hold 5s
before enabling buttons (filters voicemail/IVR pickup)
2. Use live customerAnswered (not stale latch) for outbound call-end
routing — unanswered calls go to Back to Worklist, not disposition
3. Auto-dispose with NO_ANSWER on unanswered outbound to release agent
from ACW immediately (was waiting 30s for server safety net)
Also: hide AI FAB for CC agents in app-shell.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- AiFloatingButton: FAB (bottom-right) opens a slide-in drawer with
the supervisor AI chat panel. Close button collapses drawer, FAB
reappears. Chat state persists across open/close and page navigation.
- app-shell: mounts FAB for admin users (isAdmin), same pattern as
CallWidget for agents.
- team-dashboard: removed inline AI panel + toggle button — replaced
by the global FAB. Dashboard content reclaims the full width.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- PageHeader: renders NotificationBell when isAdmin — bell now appears
on every page that uses PageHeader (leads, contacts, appointments,
patients, call history, missed calls, call recordings, live monitor,
team performance, settings)
- app-shell: top bar row only renders for agents (network indicator +
status toggle). Supervisors no longer see a wasted empty row.
- Call Recordings: TopBar → PageHeader with badge + info icon
- Live Monitor: TopBar → PageHeader with badge + info icon
- Team Performance: TopBar → PageHeader with info icon
- Settings: TopBar → PageHeader with info icon
- Missed Calls: underline tabs → custom pills (consistent with all pages)
- Desktop overlay app-shell synced with same changes
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Setup wizard: 3-pane layout with right-side live previews, resume
banner, edit/copy icons on team step, AI prompt configuration
- Forms: employee-create replaces invite-member (no email invites),
clinic form with address/hours/payment, doctor form with visit slots
- Seed script: aligned to current SDK schema — doctors created as
workspace members (HelixEngage Manager role), visitingHours replaced
by doctorVisitSlot entity, clinics seeded, portalUserId linked
dynamically, SUB/ORIGIN/GQL configurable via env vars
- Pages: clinics + doctors CRUD updated for new schema, team settings
with temp password + role assignment
- New components: time-picker, day-selector, wizard-right-panes,
wizard-layout-context, resume-setup-banner
- Removed: invite-member-form (replaced by employee-create-form per
no-email-invites rule)
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Extended MaintAction with needsPreStep + clientSideHandler
- MaintOtpModal supports pre-step content before OTP (campaign selection)
- Removed standalone ClearCampaignLeadsModal — all maint actions go through one modal
- 4-step import wizard with Untitled UI Select for mapping
- DynamicTable className passthrough
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- SIP provider reads credentials from agentConfig (login response)
- Auth logout calls sidecar to unlock Redis + Ozonetel logout
- AppShell heartbeat every 5 min for CC agents
- Login stores agentConfig in localStorage
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- AppShell: h-screen + overflow-hidden for pinned header
- AI chat: input pinned to bottom, messages scroll independently
- Dialler: numpad grid (1-9,*,0,#) replaces text input
- Inbound calls: don't fall back to previously selected lead
- Appointment: use lead.patientId instead of leadId for FK
- Added .env.production for consistent builds
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Collapsible sidebar with Jotai atom (icon-only mode, persisted to localStorage)
- 2-panel call desk: worklist (60%) + context panel (40%) with AI + Lead 360 tabs
- Inline AI call prep card — known lead summary or unknown caller script
- Active call card with compact Answer/Decline buttons
- Worklist panel with human-readable labels, priority badges, click-to-select
- Context panel auto-switches to Lead 360 when lead selected or call incoming
- Browser ringtone via Web Audio API on incoming calls
- Sonner + Untitled UI IconNotification for toast system
- apiClient pattern: centralized post/get/graphql with auto-toast on errors
- Remove duplicate avatar from top bar, hide floating widget on call desk
- Fix Link routing in collapsed sidebar (was using <a> causing full page reload)
- Fix GraphQL field names: adStatus→status, platformUrl needs subfield selection
- Silent mode for DataProvider queries to prevent toast spam
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Introduce a shared SipProvider context so all components use the same SIP
connection. Add a floating CallWidget (idle pill, ringing, active with
disposition, ended states) visible for CC agents on every page. Add a
ClickToCallButton for the worklist. Wire SIP status badge and worklist
into the call-desk page.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
