Commit Graph

28 Commits

Author SHA1 Message Date
33fedf7082 refactor: unified maint modal with pre-step support, OTP-gated campaign clear
- Extended MaintAction with needsPreStep + clientSideHandler
- MaintOtpModal supports pre-step content before OTP (campaign selection)
- Removed standalone ClearCampaignLeadsModal — all maint actions go through one modal
- 4-step import wizard with Untitled UI Select for mapping
- DynamicTable className passthrough

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-31 14:24:44 +05:30
7af1ccb713 feat: wizard step indicator, wider dialog, campaigns in admin sidebar, clear leads shortcut
- Import wizard: added step indicator (numbered circles), widened to max-w-5xl
- Admin sidebar: added Marketing → Campaigns nav link
- Clear campaign leads: Ctrl+Shift+C shortcut with campaign picker modal (test-only)
- Test CSV data for all 3 campaigns
- Defect fixing plan + CSV import spec docs
- Session memory update

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-31 12:45:05 +05:30
c3c3f4b3d7 feat: worklist sorting, contextual disposition, context panel redesign, notifications
- Worklist default sort descending (newest first), sortable column headers (PRIORITY, PATIENT, SLA) via React Aria
- Contextual disposition: auto-selects based on in-call actions (appointment → APPOINTMENT_BOOKED, enquiry → INFO_PROVIDED, transfer → FOLLOW_UP_SCHEDULED)
- Context panel redesign: collapsible AI Insight, Upcoming (appointments + follow-ups + linked patient), Recent (calls + activities) sections; auto-collapse on AI chat start
- Appointments added to DataProvider with APPOINTMENTS_QUERY, Appointment type, transform
- Notification bell for admin/supervisor: performance alerts (idle time, NPS, conversion thresholds) with toast on load + bell dropdown with dismiss; demo alerts as fallback
- Slideout z-index fix: added z-50 to slideout ModalOverlay matching modal component

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-30 14:45:52 +05:30
e6b2208077 feat: disposition modal, persistent top bar, pagination, QA fixes
- DispositionModal: single modal for all call endings. Dismissable (agent can resume call).
  Agent clicks End → modal → select reason → hangup + dispose. Caller disconnects → same modal.
- One call screen: CallWidget stripped to ringing notification + auto-redirect to Call Desk.
- Persistent top bar in AppShell: agent status toggle + network indicator on all pages.
- Network indicator always visible (Connected/Unstable/No connection).
- Pagination: Untitled UI PaginationCardDefault on Call History + Appointments (20/page).
- Pinned table headers/footers: sticky column headers, scrollable body, pinned pagination.
  Applied to Call Desk worklist, Call History, Appointments, Call Recordings, Missed Calls.
- "Patient" → "Caller" column label in Call History.
- Offline → Ready toggle enabled.
- Profile status dot reflects Ozonetel state.
- NavAccountCard: popover placement top, View Profile + Account Settings restored.
- WIP pages for /profile and /account-settings.
- Enquiry form PHONE_INQUIRY → PHONE enum fix.
- Force Ready / View Profile / Account Settings removed then restored properly.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-30 14:44:48 +05:30
daa2fbb0c2 fix: SIP driven by Agent entity, token refresh, network indicator
- SIP connection only for users with Agent entity (no env var fallback)
- Supervisor no longer intercepts CC agent calls
- Auth controller checks Agent entity for ALL roles, not just cc-agent
- Token refresh handles GraphQL UNAUTHENTICATED errors (200 with error body)
- Token refresh handles sidecar 400s from expired upstream tokens
- Network quality indicator in sidebar (offline/unstable/good)
- Ozonetel IDLE event mapped to ready state (fixes stuck calling after canceled call)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-30 14:44:48 +05:30
488f524f84 feat: SSE agent state, UCID fix, maint module, QA bug fixes
- Fix outbound disposition: store UCID from dial API response (root cause of silent disposition failure)
- SSE agent state: real-time Ozonetel state drives status toggle (ready/break/calling/in-call/acw)
- Maint module with OTP-protected endpoints (force-ready, unlock-agent, backfill, fix-timestamps)
- Maint OTP modal with PinInput component, keyboard shortcuts (Ctrl+Shift+R/U/B/T)
- Force-logout via SSE: admin unlock pushes force-logout to connected browsers
- Silence JsSIP debug flood, add structured lifecycle logging ([SIP], [DIAL], [DISPOSE], [AGENT-STATE])
- Centralize date formatting with IST-aware formatters across 11 files
- Fix call history: non-overlapping aggregates (completed/missed), correct timestamp display
- Auto-dismiss CallWidget ended/failed state after 3 seconds
- Remove floating "Helix Phone" idle badge from all pages
- Fix dead code in agent-state endpoint (auto-assign was unreachable after return)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-30 14:44:48 +05:30
13e81ba9fb fix: await logout before navigating, prevent cancelled fetch
- Logout is now async — awaits sidecar /auth/logout before clearing tokens
- confirmSignOut awaits logout() before navigate('/login')
- 5 second timeout on logout fetch to prevent indefinite hang
- Added console.warn on logout failure

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-24 15:22:39 +05:30
d21841ddd5 feat: supervisor module — team performance, live monitor, master data pages
- Admin sidebar restructured: Supervisor + Data & Reports + Admin groups
- Team Performance (PP-5): 6 sections — KPIs, call trends, agent table,
  time breakdown, NPS/conversion, performance alerts
- Live Call Monitor (PP-6): polling active calls, KPI cards, action buttons
- Call Recordings: filtered call table with inline audio player
- Missed Calls: supervisor view with status tabs and SLA tracking

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-24 13:52:53 +05:30
3afa4f20b2 feat: dynamic SIP from agentConfig, logout cleanup, heartbeat
- SIP provider reads credentials from agentConfig (login response)
- Auth logout calls sidecar to unlock Redis + Ozonetel logout
- AppShell heartbeat every 5 min for CC agents
- Login stores agentConfig in localStorage

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-23 21:24:47 +05:30
b9b7ee275f feat: appointments page, data refresh on login, multi-agent spec + plan
- Appointment Master page with status tabs, search, PhoneActionCell
- Login calls DataProvider.refresh() to load data after auth
- Sidebar: appointments nav for CC agents + executives
- Multi-agent SIP + lockout spec and implementation plan

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-23 21:08:23 +05:30
5816cc0b5c fix: pinned header/chat input, numpad dialler, caller matching, appointment FK
- AppShell: h-screen + overflow-hidden for pinned header
- AI chat: input pinned to bottom, messages scroll independently
- Dialler: numpad grid (1-9,*,0,#) replaces text input
- Inbound calls: don't fall back to previously selected lead
- Appointment: use lead.patientId instead of leadId for FK
- Added .env.production for consistent builds

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-23 14:41:31 +05:30
727a0728ee feat: QA fixes — Patient 360 rewrite, token refresh, call flow, UI polish
- Patient 360 page queries Patient entity with appointments, calls, leads
- Patients added to CC agent sidebar navigation
- Auto token refresh on 401 (deduplicated concurrent refreshes)
- Call desk: callDismissed flag prevents SIP race on worklist return
- Missed calls skip disposition when never answered
- Callbacks tab renamed to Leads tab
- Branch column header on missed calls tab
- F0rty2.ai link on login footer

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-23 11:52:33 +05:30
721c2879ec feat: My Performance page + logout modal + sidebar cleanup
- My Performance page with KPI cards, ECharts, DatePicker, time utilization
- Sidecar: agent summary + AHT + performance aggregation endpoint
- Logout confirmation modal
- Removed Patients from CC agent nav

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-21 13:40:37 +05:30
5ccfa9bca8 refactor: patients page icon-only actions, remove Patients from CC agent nav
- Replace text buttons with icon-only (eye, SMS, WhatsApp, call)
- Remove Patients tab from CC agent sidebar (CC works with leads, not patients)
- Fix icon wrapper prop forwarding cleanup

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-21 12:24:54 +05:30
631acf63dc fix: pass data-icon prop through FontAwesome icon wrappers
Replaced all bare `FC<{ className?: string }>` and `FC<HTMLAttributes<...>>`
wrappers that only forwarded `className` with `faIcon()` from
`src/lib/icon-wrapper.ts`, ensuring props like `data-icon` needed by the
Button component's CSS selector `*:data-icon:size-5` are correctly forwarded.
Also widened `NavItemBaseProps.icon` and `NavItemType.icon` prop types to
`FC<Record<string, any>>` to stay compatible with `faIcon()` return type.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-21 11:19:46 +05:30
99bca1e008 feat: telephony overhaul + appointment availability + Force Ready
Telephony:
- Track UCID from SIP headers and ManualDial response
- Submit disposition to Ozonetel via Set Disposition API (ends ACW)
- Fix outboundPending flag lifecycle to prevent inbound poisoning
- Fix render order: post-call UI takes priority over active state
- Pre-select disposition when appointment booked during call

Appointment form:
- Convert from slideout to inline collapsible below call card
- Fetch real doctors from platform, filter by department
- Show time slot availability grid (booked slots greyed + strikethrough)
- Double-check availability before booking
- Support edit and cancel existing appointments

UI:
- Add Force Ready button to profile menu (logout+login to clear ACW)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-20 20:24:58 +05:30
941b51731f fix: cleanup unused imports, restore campaigns, fix settings pagination syntax
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-19 16:42:04 +05:30
d9d98bce9c feat: dashboard restructure, integrations, settings, UI fixes
Dashboard:
- Split into components (kpi-cards, agent-table, missed-queue)
- Add collapsible AI panel on right (same pattern as Call Desk)
- Add tabs: Agent Performance | Missed Queue | Campaigns
- Date range filter in header

Integrations page:
- Ozonetel (connected), WhatsApp, Facebook, Google, Instagram, Website, Email
- Status badges, config details, webhook URL with copy button

Settings page:
- Employee table from workspaceMembers GraphQL query
- Name, email, roles, status, reset password action

Fixes:
- Fix CALLS_QUERY: callerNumber needs { primaryPhoneNumber }, recordingUrl → recording { primaryLinkUrl }
- Remove duplicate AI Assistant header
- Remove Follow-ups from CC agent sidebar (already in worklist tabs)
- Remove global search from TopBar (decorative, unused)
- Slim down TopBar height
- Fix search/table gap in worklist
- Add brand border to active nav item

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-19 15:58:31 +05:30
4c6cae9d65 feat: build all data pages — worklist table, call history, patients, dashboard, reports
Worklist (call-desk):
- Upgrade to Untitled UI Table with columns: Priority, Patient, Phone, Type, SLA, Actions
- Filter tabs: All Tasks / Missed Calls / Callbacks / Follow-ups with counts
- Search by name or phone
- SLA timer color-coded: green <15m, amber <30m, red >30m

Call History:
- Full table: Type (direction icon), Patient (matched from leads), Phone, Duration, Outcome, Agent, Recording (play/pause), Time
- Search + All/Inbound/Outbound/Missed filter
- Recording playback via native <audio>

Patients:
- New page with table: Patient (avatar+name+age), Contact, Type, Gender, Status, Actions
- Search + status filter
- Call + View Details actions
- Added patients to DataProvider + transforms + queries
- Route /patients added, sidebar nav updated for cc-agent + executive

Supervisor Dashboard:
- KPI cards: Total Calls, Inbound, Outbound, Missed
- Performance metrics: Avg Response Time, Callback Time, Conversion %
- Agent performance table with per-agent stats
- Missed Call Queue
- AI Assistant section
- Day/Week/Month filter

Reports:
- ECharts bar chart: Call Volume Trend (7-day, Inbound vs Outbound)
- ECharts donut chart: Call Outcomes (Booked, Follow-up, Info, Missed)
- KPI cards with trend indicators (+/-%)
- Route /reports, sidebar Analytics → /reports

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-19 12:26:13 +05:30
526ad18159 feat: call desk redesign — 2-panel layout, collapsible sidebar, inline AI, ringtone
- Collapsible sidebar with Jotai atom (icon-only mode, persisted to localStorage)
- 2-panel call desk: worklist (60%) + context panel (40%) with AI + Lead 360 tabs
- Inline AI call prep card — known lead summary or unknown caller script
- Active call card with compact Answer/Decline buttons
- Worklist panel with human-readable labels, priority badges, click-to-select
- Context panel auto-switches to Lead 360 when lead selected or call incoming
- Browser ringtone via Web Audio API on incoming calls
- Sonner + Untitled UI IconNotification for toast system
- apiClient pattern: centralized post/get/graphql with auto-toast on errors
- Remove duplicate avatar from top bar, hide floating widget on call desk
- Fix Link routing in collapsed sidebar (was using <a> causing full page reload)
- Fix GraphQL field names: adStatus→status, platformUrl needs subfield selection
- Silent mode for DataProvider queries to prevent toast spam

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-18 18:33:36 +05:30
9690ac416e feat: add appointment booking form slide-out during calls, wired to platform createAppointment mutation 2026-03-18 11:07:15 +05:30
b2cc3d7012 feat: add floating call widget with SIP controls, click-to-call, and SIP provider
Introduce a shared SipProvider context so all components use the same SIP
connection. Add a floating CallWidget (idle pill, ringing, active with
disposition, ended states) visible for CC agents on every page. Add a
ClickToCallButton for the worklist. Wire SIP status badge and worklist
into the call-desk page.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-17 18:08:46 +05:30
45bae9c1c0 chore: rename Ramaiah Memorial Hospital to Global Hospital
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-17 08:59:13 +05:30
26c352e2cc feat: 3-role auth, role-based routing, role-specific sidebar navigation
Add cc-agent role alongside executive and admin. Login page now has 3 tabs
(Marketing Executive, Call Center, Admin). RoleRouter renders the appropriate
home page per role. Sidebar shows completely different nav items per role with
role subtitle. Placeholder pages added for Team Dashboard, Call Desk, Call
History, and Follow-ups.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-16 18:24:25 +05:30
50388dcad5 feat: switch sidebar icons to FontAwesome Pro duotone 2026-03-16 17:29:41 +05:30
d98da9a1ea fix: wire role-based views — sidebar auth, user display, table tabs, card actions
- Sidebar: use useAuth() for isAdmin and pass auth user to NavAccountCard
- NavAccountCard: fix bug where items prop was ignored (used placeholderAccounts)
- TopBar: replace hardcoded "SM" initials with user.initials from auth
- All Leads: add "My Leads" tab filtering by assignedAgent matching user
- Lead Card: add role-aware action buttons (Call/Disposition for assigned leads)
- Lead Workspace: pass onLogCall/onUpdateStatus handlers to LeadCard

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-16 16:15:08 +05:30
8b796bf916 fix: add auth guard redirect and wire logout into NavAccountCard
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-16 16:11:59 +05:30
2984545dde feat: add app shell with sidebar navigation, routing, and placeholder pages
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-16 14:41:59 +05:30