docs: per-tenant frontend deploy paths in runbook

Ramaiah and Global now have separate frontend dirs on EC2
(frontend-ramaiah, frontend-global) with tenant-specific VITE_API_URL
baked at build time. Also updated api-client.ts to fallback to
window.location.origin when VITE_API_URL is empty.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

docs/developer-operations-runbook.md

@@ -159,19 +159,33 @@ REDIS_URL=redis://localhost:6379
 
 ### Frontend
 
+Each tenant has its own frontend directory on EC2. The `VITE_API_URL` is baked at build time so each build points to the correct sidecar.
+
 ```bash
 # Helper — reuse in all commands below
 EC2="SSHPASS='SasiSuman@2007' sshpass -P 'Enter passphrase' -e ssh -i ~/Downloads/fortytwoai_hostinger -o StrictHostKeyChecking=no ubuntu@13.234.31.194"
 EC2_RSYNC="SSHPASS='SasiSuman@2007' sshpass -P 'Enter passphrase' -e ssh -i ~/Downloads/fortytwoai_hostinger -o StrictHostKeyChecking=no"
 
-cd helix-engage && npm run build
+cd helix-engage
 
+# ── Ramaiah (production pilot — deploy stable builds only) ──
+VITE_API_URL=https://ramaiah.engage.healix360.net npm run build
 rsync -avz -e "$EC2_RSYNC" \
-  dist/ ubuntu@13.234.31.194:/opt/fortytwo/helix-engage-frontend/
+  dist/ ubuntu@13.234.31.194:/opt/fortytwo/frontend-ramaiah/
 
-eval $EC2 "cd /opt/fortytwo && sudo docker compose restart caddy"
+# ── Global (staging — new features land here first) ──
+VITE_API_URL=https://global.engage.healix360.net npm run build
+rsync -avz -e "$EC2_RSYNC" \
+  dist/ ubuntu@13.234.31.194:/opt/fortytwo/frontend-global/
 ```
 
+| Tenant | Frontend Dir | API URL (baked) | Caddy Root |
+|---|---|---|---|
+| Ramaiah | `/opt/fortytwo/frontend-ramaiah/` | `https://ramaiah.engage.healix360.net` | `/srv/engage-ramaiah` |
+| Global | `/opt/fortytwo/frontend-global/` | `https://global.engage.healix360.net` | `/srv/engage-global` |
+
+**Important:** Always build with the correct `VITE_API_URL` for the target tenant. A build without it (or with `localhost`) will break login and API calls.
+
 ### Sidecar
 
 ```bash

src/components/call-desk/active-call-card.tsx

@@ -22,6 +22,7 @@ import { formatPhone, formatShortDate } from '@/lib/format';
 import { apiClient } from '@/lib/api-client';
 import { useAuth } from '@/providers/auth-provider';
 import { useAgentState } from '@/hooks/use-agent-state';
+import { useNetworkStatus } from '@/hooks/use-network-status';
 import { cx } from '@/utils/cx';
 import { notify } from '@/lib/toast';
 import type { Lead, CallDisposition } from '@/types/entities';
@@ -42,6 +43,7 @@ const formatDuration = (seconds: number): string => {
 export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete }: ActiveCallCardProps) => {
     const { user } = useAuth();
     const { callState, callDuration, callUcid, isMuted, isOnHold, answer, hangup, toggleMute, toggleHold } = useSip();
+    const networkQuality = useNetworkStatus();
     const setCallState = useSetAtom(sipCallStateAtom);
     const setCallerNumber = useSetAtom(sipCallerNumberAtom);
     const setCallUcid = useSetAtom(sipCallUcidAtom);
@@ -103,10 +105,44 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
 
     const agentConfig = localStorage.getItem('helix_agent_config');
     const agentIdForState = agentConfig ? (() => { try { return JSON.parse(agentConfig).ozonetelAgentId; } catch { return null; } })() : null;
-    const { supervisorPresence } = useAgentState(agentIdForState);
-
+    const { state: ozonetelState, supervisorPresence } = useAgentState(agentIdForState);
     const callDirectionRef = useRef(callState === 'ringing-out' ? 'OUTBOUND' : 'INBOUND');
-    const wasAnsweredRef = useRef(callState === 'active');
+    const isOutbound = callDirectionRef.current === 'OUTBOUND';
+
+    // customerAnswered — live signal (is customer on the line RIGHT NOW?)
+    const customerAnswered = callState === 'active' && (!isOutbound || ozonetelState === 'in-call');
+
+    // confirmedAnswered — latched state (did a real conversation happen?)
+    // Inbound: set true on active (immediate). Outbound: set true after
+    // in-call holds 5+ seconds (filters voicemail). Never resets — survives
+    // the acw→ended timing gap. Used for disposition routing AND outbound
+    // button gating.
+    const [confirmedAnswered, setConfirmedAnswered] = useState(false);
+    const unansweredDisposeFired = useRef(false);
+
+    useEffect(() => {
+        if (!isOutbound && callState === 'active') {
+            setConfirmedAnswered(true);
+        }
+    }, [callState, isOutbound]);
+
+    useEffect(() => {
+        if (isOutbound && customerAnswered && !confirmedAnswered) {
+            const timer = setTimeout(() => {
+                console.log(`[CALL-DBG] ▶ Outbound debounce passed — customer confirmed answered`);
+                setConfirmedAnswered(true);
+            }, 3000);
+            return () => clearTimeout(timer);
+        }
+    }, [customerAnswered, isOutbound, confirmedAnswered]);
+
+    // Button gating: inbound uses live signal, outbound uses debounced latch
+    const buttonsEnabled = isOutbound ? confirmedAnswered : customerAnswered;
+
+    // ── DEBUG: trace every state change ──
+    useEffect(() => {
+        console.log(`[CALL-DBG] callState=${callState} ozonetel=${ozonetelState} direction=${callDirectionRef.current} isOutbound=${isOutbound} customerAnswered=${customerAnswered} confirmedAnswered=${confirmedAnswered} buttonsEnabled=${buttonsEnabled}`);
+    }, [callState, ozonetelState, isOutbound, customerAnswered, confirmedAnswered, buttonsEnabled]);
 
     useEffect(() => {
         console.log(`[ACTIVE-CALL-CARD] Mounted: state=${callState} direction=${callDirectionRef.current} ucid=${callUcid ?? 'none'} lead=${lead?.id ?? 'none'} phone=${callerPhone}`);
@@ -124,13 +160,16 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
         };
     }, [callUcid]);
 
-    // Detect caller disconnect: call was active and ended without agent pressing End
+    // Detect caller disconnect: call ended without agent pressing End.
+    // Uses confirmedAnsweredRef (stable latch) — not the live customerAnswered.
     useEffect(() => {
-        if (wasAnsweredRef.current && !dispositionOpen && (callState === 'ended' || callState === 'failed')) {
+        if (!(callState === 'ended' || callState === 'failed') || dispositionOpen) return;
+        console.log(`[CALL-DBG] ▶ CALL ENDED: confirmedAnswered=${confirmedAnswered} isOutbound=${isOutbound} customerAnswered=${customerAnswered} callState=${callState}`);
+        if (confirmedAnswered) {
             setCallerDisconnected(true);
             setDispositionOpen(true);
         }
-    }, [callState, dispositionOpen]);
+    }, [callState, dispositionOpen]); // eslint-disable-line react-hooks/exhaustive-deps
 
     const firstName = lead?.contactName?.firstName ?? '';
     const lastName = lead?.contactName?.lastName ?? '';
@@ -200,6 +239,7 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
     const handleReset = () => {
         setDispositionOpen(false);
         setCallerDisconnected(false);
+        setConfirmedAnswered(false);
         setActionsTaken([]);
         setCallState('idle');
         setCallerNumber(null);
@@ -208,6 +248,26 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
         onCallComplete?.();
     };
 
+    // Auto-dispose unanswered outbound calls to release agent from ACW immediately
+    useEffect(() => {
+        if (!confirmedAnswered && isOutbound && (callState === 'ended' || callState === 'failed') && callUcid && !unansweredDisposeFired.current) {
+            unansweredDisposeFired.current = true;
+            const agentCfg = JSON.parse(localStorage.getItem('helix_agent_config') ?? '{}');
+            console.log(`[CALL-DBG] ▶ Auto-disposing unanswered outbound: ucid=${callUcid} agent=${agentCfg.ozonetelAgentId}`);
+            apiClient.post('/api/ozonetel/dispose', {
+                ucid: callUcid,
+                disposition: 'NO_ANSWER',
+                agentId: agentCfg.ozonetelAgentId,
+                callerPhone,
+                direction: 'OUTBOUND',
+                durationSec: 0,
+                leadId: lead?.id ?? null,
+                leadName: fullName || null,
+                notes: 'Auto-disposed — customer did not answer',
+            }).catch((err) => console.error('[CALL-DBG] Auto-dispose failed:', err));
+        }
+    }, [callState, callUcid]); // eslint-disable-line react-hooks/exhaustive-deps
+
     // Outbound ringing
     if (callState === 'ringing-out') {
         return (
@@ -225,11 +285,9 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
                         {fullName && <p className="text-sm text-secondary">{phoneDisplay}</p>}
                     </div>
                 </div>
-                <div className="mt-3 flex gap-2">
-                    <Button size="sm" color="primary-destructive" onClick={() => { hangup(); handleReset(); }}>
-                        Cancel
-                    </Button>
-                </div>
+                {/* Cancel button removed per product — risk: agent can't abort
+                    a misdialled outbound call before the customer answers.
+                    <Button size="sm" color="primary-destructive" onClick={() => { hangup(); handleReset(); }}>Cancel</Button> */}
             </div>
         );
     }
@@ -259,8 +317,8 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
         );
     }
 
-    // Unanswered call (ringing → ended without ever reaching active)
-    if (!wasAnsweredRef.current && (callState === 'ended' || callState === 'failed')) {
+    if (!confirmedAnswered && (callState === 'ended' || callState === 'failed')) {
+        console.log(`[CALL-DBG] ▶ BACK-TO-WORKLIST PATH: confirmedAnswered=${confirmedAnswered} isOutbound=${isOutbound}`);
         return (
             <div className="rounded-xl border border-secondary bg-primary p-4 text-center">
                 <FontAwesomeIcon icon={faPhoneHangup} className="size-6 text-fg-quaternary mb-2" />
@@ -275,10 +333,23 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
 
     // Active call
     if (callState === 'active' || dispositionOpen) {
-        wasAnsweredRef.current = true;
         return (
             <>
                 <div className={cx('flex flex-col rounded-xl border border-brand bg-primary overflow-hidden', (appointmentOpen || enquiryOpen || transferOpen) && 'flex-1 min-h-0')}>
+                    {/* Network loss alert — prominent banner during active call */}
+                    {networkQuality !== 'good' && (
+                        <div className={cx(
+                            'shrink-0 px-4 py-2 text-xs font-medium text-center',
+                            networkQuality === 'offline'
+                                ? 'bg-error-solid text-white'
+                                : 'bg-warning-secondary text-warning-primary',
+                        )}>
+                            {networkQuality === 'offline'
+                                ? 'Network connection lost — call may have dropped'
+                                : 'Network unstable — call quality may be affected'}
+                        </div>
+                    )}
+
                     {/* Pinned: caller info + controls */}
                     <div className="shrink-0 p-4">
                         <div className="flex items-center justify-between">
@@ -343,17 +414,17 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
 
                             <Button size="sm" color={appointmentOpen ? 'primary' : 'secondary'}
                                 iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faCalendarPlus} className={className} {...rest} />}
-                                isDisabled={!wasAnsweredRef.current}
+                                isDisabled={!buttonsEnabled}
                                 onClick={() => { setAppointmentOpen(!appointmentOpen); setEnquiryOpen(false); setTransferOpen(false); }}>
                                 {leadAppointments.length > 0 ? 'New / Reschedule Appt' : 'New Appt'}
                             </Button>
                             <Button size="sm" color={enquiryOpen ? 'primary' : 'secondary'}
                                 iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faClipboardQuestion} className={className} {...rest} />}
-                                isDisabled={!wasAnsweredRef.current}
+                                isDisabled={!buttonsEnabled}
                                 onClick={() => { setEnquiryOpen(!enquiryOpen); setAppointmentOpen(false); setTransferOpen(false); }}>Enquiry</Button>
                             <Button size="sm" color={transferOpen ? 'primary' : 'secondary'}
                                 iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faPhoneArrowRight} className={className} {...rest} />}
-                                isDisabled={!wasAnsweredRef.current}
+                                isDisabled={!buttonsEnabled}
                                 onClick={() => { setTransferOpen(!transferOpen); setAppointmentOpen(false); setEnquiryOpen(false); }}>Transfer</Button>
 
                             <Button size="sm" color="primary-destructive" className="ml-auto"
@@ -535,12 +606,7 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
                     isOpen={dispositionOpen}
                     callerName={fullName || phoneDisplay}
                     callerDisconnected={callerDisconnected}
-                    // wasAnsweredRef only flips true once callState reaches
-                    // 'active'. Outbound callbacks that never connect keep
-                    // this false, which narrows the disposition options to
-                    // no-answer outcomes and prevents SLA-gaming dispositions
-                    // like Info Provided on a call the customer never took.
-                    callAnswered={wasAnsweredRef.current}
+                    callAnswered={confirmedAnswered}
                     actionsTaken={actionsTaken}
                     onSubmit={handleDisposition}
                     onDismiss={() => {

src/components/layout/app-shell.tsx

@@ -15,6 +15,7 @@ import { useData } from '@/providers/data-provider';
 import { useMaintShortcuts } from '@/hooks/use-maint-shortcuts';
 import { useNetworkStatus } from '@/hooks/use-network-status';
 // import { GlobalSearch } from '@/components/shared/global-search';
+import { AiFloatingButton } from '@/components/shared/ai-floating-button';
 import { apiClient } from '@/lib/api-client';
 import { cx } from '@/utils/cx';
 
@@ -24,7 +25,7 @@ interface AppShellProps {
 
 export const AppShell = ({ children }: AppShellProps) => {
     const { pathname } = useLocation();
-    const { isCCAgent } = useAuth();
+    const { isCCAgent, isAdmin } = useAuth();
     const { isOpen, activeAction, close } = useMaintShortcuts();
     const { connectionStatus, isRegistered } = useSip();
     const networkQuality = useNetworkStatus();
@@ -143,6 +144,7 @@ export const AppShell = ({ children }: AppShellProps) => {
                     <main className="flex flex-1 flex-col overflow-hidden">{children}</main>
                 </div>
                 {isCCAgent && pathname !== '/' && pathname !== '/call-desk' && <CallWidget />}
+                {isAdmin && !isCCAgent && <AiFloatingButton />}
             </div>
             <MaintOtpModal
                 isOpen={isOpen}

src/components/shared/ai-floating-button.tsx

@@ -0,0 +1,50 @@
+import { useState } from 'react';
+import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
+import { faSparkles, faXmark } from '@fortawesome/pro-duotone-svg-icons';
+import { AiChatPanel } from '@/components/call-desk/ai-chat-panel';
+import { cx } from '@/utils/cx';
+
+export const AiFloatingButton = () => {
+    const [open, setOpen] = useState(false);
+
+    return (
+        <>
+            {/* FAB — bottom right, hidden when drawer is open */}
+            {!open && (
+                <button
+                    onClick={() => setOpen(true)}
+                    className="fixed bottom-6 right-6 z-50 flex size-12 items-center justify-center rounded-full bg-brand-solid text-white shadow-lg hover:bg-brand-solid_hover transition duration-100 ease-linear"
+                    title="AI Assistant"
+                >
+                    <FontAwesomeIcon icon={faSparkles} className="size-5" />
+                </button>
+            )}
+
+            {/* Drawer — slides in from right */}
+            <div className={cx(
+                'fixed top-0 right-0 z-50 h-full bg-primary border-l border-secondary shadow-xl transition-all duration-200 ease-linear flex flex-col',
+                open ? 'w-[400px]' : 'w-0 overflow-hidden border-l-0',
+            )}>
+                {open && (
+                    <>
+                        <div className="flex shrink-0 items-center justify-between border-b border-secondary px-4 py-3">
+                            <div className="flex items-center gap-2">
+                                <FontAwesomeIcon icon={faSparkles} className="size-3.5 text-fg-brand-primary" />
+                                <span className="text-sm font-semibold text-primary">AI Assistant</span>
+                            </div>
+                            <button
+                                onClick={() => setOpen(false)}
+                                className="flex size-7 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
+                            >
+                                <FontAwesomeIcon icon={faXmark} className="size-4" />
+                            </button>
+                        </div>
+                        <div className="flex-1 min-h-0 overflow-hidden">
+                            <AiChatPanel callerContext={{ type: 'supervisor' }} />
+                        </div>
+                    </>
+                )}
+            </div>
+        </>
+    );
+};

src/lib/api-client.ts

@@ -1,6 +1,9 @@
 import { notify } from './toast';
 
-const API_URL = import.meta.env.VITE_API_URL ?? 'http://localhost:4100';
+// In production, use the current origin — Caddy routes /api/* to the
+// correct per-tenant sidecar based on hostname. Only use VITE_API_URL
+// for local dev (pointing to a specific sidecar).
+const API_URL = import.meta.env.VITE_API_URL || window.location.origin;
 
 class AuthError extends Error {
     constructor(message = 'Authentication required') {

src/pages/team-dashboard.tsx

@@ -1,8 +1,5 @@
 import { useMemo, useState } from 'react';
-import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
-import { faSidebarFlip, faSidebar } from '@fortawesome/pro-duotone-svg-icons';
 import { PageHeader } from '@/components/layout/page-header';
-import { AiChatPanel } from '@/components/call-desk/ai-chat-panel';
 import { DashboardKpi } from '@/components/dashboard/kpi-cards';
 import { MissedQueue } from '@/components/dashboard/missed-queue';
 import {
@@ -29,7 +26,6 @@ const getDateRangeStart = (range: DateRange): Date => {
 export const TeamDashboardPage = () => {
     const { calls, leads, campaigns, loading } = useData();
     const [dateRange, setDateRange] = useState<DateRange>('week');
-    const [aiOpen, setAiOpen] = useState(true);
 
     // Pull the richer supervisor rollup (NPS, idle, time breakdown, alerts)
     // from the sidecar. Only `today`/`week`/`month` overlap with the rollup's
@@ -61,7 +57,6 @@ export const TeamDashboardPage = () => {
                 subtitle={dateRangeLabel}
                 infoText="Aggregated call metrics, agent performance, and operational alerts."
                 controls={
-                    <>
                     <div className="flex rounded-lg border border-secondary overflow-hidden">
                         {(['today', 'week', 'month'] as const).map((range) => (
                             <button
@@ -76,14 +71,6 @@ export const TeamDashboardPage = () => {
                             </button>
                         ))}
                     </div>
-                        <button
-                            onClick={() => setAiOpen(!aiOpen)}
-                            className="flex size-8 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
-                            title={aiOpen ? 'Hide AI panel' : 'Show AI panel'}
-                        >
-                            <FontAwesomeIcon icon={aiOpen ? faSidebarFlip : faSidebar} className="size-4" />
-                        </button>
-                    </>
                 }
             />
 
@@ -154,17 +141,6 @@ export const TeamDashboardPage = () => {
                     </div>
                 </div>
 
-                {/* AI panel — collapsible */}
-                <div className={cx(
-                    "shrink-0 border-l border-secondary bg-primary flex flex-col overflow-hidden transition-all duration-200 ease-linear",
-                    aiOpen ? "w-[380px]" : "w-0 border-l-0",
-                )}>
-                    {aiOpen && (
-                        <div className="flex h-full flex-col p-4">
-                            <AiChatPanel callerContext={{ type: 'supervisor' }} />
-                        </div>
-                    )}
-                </div>
             </div>
 
         </div>