fix: disable Book Appt/Enquiry until customer answers outbound call (#568)

For outbound calls, SIP state transitions to 'active' when the agent's
bridge connects — before the customer picks up. Ozonetel state stays
'calling' until customer answers, then goes to 'in-call'.

Now reads ozonetelState from useAgentState and computes customerAnswered
(callState=active AND ozonetelState!=calling). Action buttons (Book Appt,
Enquiry, Transfer) disabled until customerAnswered is true.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

docs/plans/2026-04-17-ai-coaching-panel.md

@@ -0,0 +1,140 @@
+# AI Coaching Panel Implementation Plan
+
+> **For agentic workers:** REQUIRED SUB-SKILL: Use superpowers:subagent-driven-development (recommended) or superpowers:executing-plans to implement this plan task-by-task. Steps use checkbox (`- [ ]`) syntax for tracking.
+
+**Goal:** Replace the AI chat panel with a three-zone coaching surface — structured summary card, rule-driven suggestions with scripts, and contextual chat with progressive suggestion updates.
+
+**Architecture:** CallerContextService (already built) pre-fetches caller data into Redis. Rules engine evaluates caller facts against seeded suggestion rules, producing triggers. AI system prompt includes caller context + suggestion triggers + structured output instructions. Every AI response returns `{ message, suggestions }` JSON. Frontend parses and renders across three zones.
+
+**Tech Stack:** React 19 + Tailwind (frontend), NestJS + Vercel AI SDK + json-rules-engine + Redis (sidecar), FontAwesome Pro icons
+
+---
+
+## File Structure
+
+### Sidecar (helix-engage-server)
+
+| File | Responsibility |
+|------|----------------|
+| `src/rules-engine/suggestion-rules.ts` | NEW: Default suggestion rule definitions + evaluator function |
+| `src/caller/caller-context.service.ts` | MODIFY: Add suggestion evaluation, render suggestions for prompt |
+| `src/ai/ai-chat.controller.ts` | MODIFY: Inject suggestion rules into system prompt |
+| `src/config/ai.defaults.ts` | MODIFY: Update ccAgentHelper prompt with structured JSON output format |
+
+### Frontend (helix-engage)
+
+| File | Responsibility |
+|------|----------------|
+| `src/components/call-desk/ai-summary-card.tsx` | NEW: Zone 1 patient profile card |
+| `src/components/call-desk/ai-suggestions.tsx` | NEW: Zone 2 suggestion pills with expand/script/tell-me-more |
+| `src/components/call-desk/ai-chat-panel.tsx` | REWRITE: Orchestrates 3 zones, parses structured JSON responses |
+| `src/components/call-desk/context-panel.tsx` | MODIFY: Remove P360 tab toggle, single surface |
+| `src/pages/rules-settings.tsx` | MODIFY: Display suggestion rules in Automations tab |
+
+---
+
+## Task 1: Suggestion Rules Engine (Sidecar)
+
+**Files:**
+- Create: `helix-engage-server/src/rules-engine/suggestion-rules.ts`
+- Modify: `helix-engage-server/src/caller/caller-context.service.ts`
+
+- [ ] **Step 1:** Create `suggestion-rules.ts` with types (`SuggestionType`, `SuggestionPriority`, `SuggestionTrigger`), department-to-package mapping, cross-sell mapping, and `evaluateSuggestionRules(facts)` function that evaluates 5 default rules: (1) package upsell by department, (2) reschedule missed appointments, (3) cross-sell related departments, (4) first-visit health checkup, (5) returning patient re-engagement. Max 4 triggers returned. Also export `SUGGESTION_RULE_DEFINITIONS` array for Settings UI display.
+
+- [ ] **Step 2:** In `caller-context.service.ts`, add `suggestionTriggers: SuggestionTrigger[]` to the `CallerContext` type. Import `evaluateSuggestionRules`. Call it in the `build()` method after fetching all data, passing caller facts (isNew, appointments, calls, interestedService, contactAttempts, leadSource, utmCampaign). Add `renderSuggestionsForPrompt(triggers)` method that formats triggers for the AI system prompt.
+
+- [ ] **Step 3:** Build and verify: `npx tsc --noEmit` exits 0
+
+- [ ] **Step 4:** Commit: `feat: suggestion rules engine + caller context evaluation`
+
+---
+
+## Task 2: Structured Output in AI System Prompt (Sidecar)
+
+**Files:**
+- Modify: `helix-engage-server/src/config/ai.defaults.ts`
+- Modify: `helix-engage-server/src/ai/ai-chat.controller.ts`
+
+- [ ] **Step 1:** In `ai.defaults.ts`, append structured output instructions to `CC_AGENT_HELPER_DEFAULT` template. The AI must respond with valid JSON: `{"message": "...", "suggestions": [{"id", "type", "title", "script", "priority"}]}`. Rules: always include suggestions on first response, update on subsequent, no markdown in message field, max 4 suggestions, personalized scripts using caller's name/doctor/department.
+
+- [ ] **Step 2:** In `ai-chat.controller.ts` stream endpoint, after the caller context injection block, inject suggestion rules: `if (callerCtx.suggestionTriggers?.length) systemPrompt += this.callerContext.renderSuggestionsForPrompt(callerCtx.suggestionTriggers)`
+
+- [ ] **Step 3:** Build and verify: `npx tsc --noEmit` exits 0
+
+- [ ] **Step 4:** Commit: `feat: structured JSON output + suggestion rules in AI system prompt`
+
+---
+
+## Task 3: AI Summary Card Component (Frontend)
+
+**Files:**
+- Create: `helix-engage/src/components/call-desk/ai-summary-card.tsx`
+
+- [ ] **Step 1:** Create Zone 1 component. Props: `caller: CallerSummary | null`. Renders: patient avatar + name + NEW/RETURNING badge, phone number, 2-line AI summary (line-clamped), source + campaign badges, compact appointment pills (next upcoming with green bg, last completed with gray bg). For null caller: centered placeholder text. Uses Badge component, FontAwesome icons (faUser, faCalendarCheck, faPhone).
+
+- [ ] **Step 2:** Verify: `npx tsc --noEmit` exits 0
+
+- [ ] **Step 3:** Commit: `feat: AI summary card component (Zone 1)`
+
+---
+
+## Task 4: Suggestions Component (Frontend)
+
+**Files:**
+- Create: `helix-engage/src/components/call-desk/ai-suggestions.tsx`
+
+- [ ] **Step 1:** Create Zone 2 component. Props: `suggestions: Suggestion[]`, `onTellMeMore: (suggestion) => void`. Exports `Suggestion` type (id, type, title, script, priority). Renders: collapsible section header "Suggestions (N)", list of compact pill cards. Each pill: type icon (faArrowUp/faTag/faRotate/faClipboardCheck), title, priority dot (red/yellow/green). Click toggles expand with script text + "Tell me more" link. Collapse/expand toggle for entire section.
+
+- [ ] **Step 2:** Verify: `npx tsc --noEmit` exits 0
+
+- [ ] **Step 3:** Commit: `feat: AI suggestions component (Zone 2)`
+
+---
+
+## Task 5: Rewrite AI Chat Panel (Frontend)
+
+**Files:**
+- Rewrite: `helix-engage/src/components/call-desk/ai-chat-panel.tsx`
+
+- [ ] **Step 1:** Rewrite to orchestrate 3 zones. New props: `callerSummary?: CallerSummary | null`. Adds `suggestions` state managed from parsed AI responses. `parseAiResponse(content)` extracts `{ message, suggestions }` from JSON, falls back to raw text on parse failure. Zone 1: AiSummaryCard (not shown for supervisor). Zone 2: AiSuggestions with `onTellMeMore` that appends "Tell me more about X" as chat message. Zone 3: chat with `displayMessages` that strips JSON wrapper showing only the message field. Auto-fire kept. Supervisor mode unchanged (quick actions, no summary/suggestions). Keep existing MessageContent + parseLine helpers.
+
+- [ ] **Step 2:** Verify: `npx tsc --noEmit` exits 0
+
+- [ ] **Step 3:** Commit: `feat: rewrite AI chat panel — 3-zone coaching surface`
+
+---
+
+## Task 6: Wire Context Panel (Frontend)
+
+**Files:**
+- Modify: `helix-engage/src/components/call-desk/context-panel.tsx`
+
+- [ ] **Step 1:** Remove P360 tab toggle (activeTab state, tab buttons, P360 sections — appointments list, call history list, follow-ups list). Build `callerSummary` object from `selectedLead` + `appointments` data: name, phone, isNew, aiSummary, leadSource, utmCampaign, nextAppointment (first SCHEDULED after now), lastAppointment (first COMPLETED). Pass `callerSummary` to AiChatPanel as new prop. Single surface — AiChatPanel is the only content.
+
+- [ ] **Step 2:** Verify: `npx tsc --noEmit` exits 0
+
+- [ ] **Step 3:** Commit: `feat: remove P360 toggle, single coaching surface`
+
+---
+
+## Task 7: Settings UI — Suggestion Rules Display
+
+**Files:**
+- Modify: `helix-engage/src/pages/rules-settings.tsx`
+
+- [ ] **Step 1:** Add `SUGGESTION_RULES` array (5 items: name, category, description, enabled) to the Automations tab. Render below existing automation rules with "AI Suggestions" subheading. Same card pattern: category badge, name, description, enabled/disabled dot. All enabled, read-only.
+
+- [ ] **Step 2:** Verify: `npx tsc --noEmit` exits 0
+
+- [ ] **Step 3:** Commit: `feat: display suggestion rules in Settings > Automations`
+
+---
+
+## Task 8: Build, Deploy, Test
+
+- [ ] **Step 1:** Build sidecar: `cd helix-engage-server && npm run build`
+- [ ] **Step 2:** Build frontend: `cd helix-engage && npm run build`
+- [ ] **Step 3:** Deploy sidecar to ECR + pull on EC2
+- [ ] **Step 4:** Deploy frontend to EC2 via rsync + restart Caddy
+- [ ] **Step 5:** Test on Tauri: rebuild frontend with Global URL, launch, trigger call. Verify: Zone 1 summary card, Zone 2 suggestions from rules, click expand shows script, "Tell me more" sends to chat, progressive suggestion updates, server logs show cache hits and no tool calls for patient data
+- [ ] **Step 6:** Final commit and push both repos

docs/specs/2026-04-17-ai-coaching-panel-design.md

@@ -0,0 +1,188 @@
+# AI Coaching Panel — Design Spec
+
+## Goal
+
+Replace the current AI chat panel with a proactive coaching surface that shows structured patient summaries, rule-driven upsell/cross-sell/retention suggestions with clickable scripts, and a contextual chat — all in the existing 400px right-hand panel.
+
+## Architecture
+
+Single scrollable panel, three zones. No tabs or toggles. Caller context pre-fetched and cached in Redis (CallerContextService). Rules engine produces suggestion triggers. AI renders triggers into natural language scripts. Every AI response includes updated suggestions (progressive).
+
+## Panel Layout
+
+### Zone 1 — Summary Card (pinned top, ~120px)
+
+- Patient name, age, gender, patient type badge (NEW / RETURNING)
+- 2-line AI summary (from `aiSummary` field on lead record)
+- Campaign badge + source tag (e.g., "Cervical Cancer Screening Drive" / "Google")
+- Compact appointment pills: next upcoming appointment (date + doctor), last completed (date + outcome)
+- Renders from CallerContextService data — no AI call needed for this zone
+
+For new callers (no lead/patient): shows phone number, "New Caller" badge, and a prompt to collect name.
+
+### Zone 2 — Suggestions (collapsible, below summary)
+
+- 2-4 suggestion pills as compact cards
+- Each pill: type icon (tag/arrow-up/rotate-cw), one-line title, priority dot (high/medium/low)
+- Click expands inline with a 2-3 sentence ready-to-read script
+- Expanded state has a "Tell me more" link that sends the suggestion as a chat message
+- Suggestions refresh with every AI response (progressive)
+- Collapse/expand toggle for the entire section ("Suggestions (3)")
+
+Suggestion types:
+- **upsell** — premium packages, add-on services
+- **crosssell** — related services in other departments
+- **retention** — reschedule missed appointments, follow up on lapsed visits
+- **operational** — fasting reminders, insurance docs, directions
+
+### Zone 3 — Chat (fills remaining space)
+
+- Streaming chat, same UX as today
+- Agent types questions or clicks "Tell me more" from a suggestion
+- Each AI response may include updated suggestions (Zone 2 refreshes)
+- Quick action pills at bottom, contextual to conversation state
+- Auto-fires patient summary on call connect (existing behavior, kept)
+
+## Structured AI Response Format
+
+Every AI response is structured JSON (not free-form text):
+
+```json
+{
+  "message": "Priya Sharma is a returning patient...",
+  "suggestions": [
+    {
+      "id": "s1",
+      "type": "upsell",
+      "title": "Cardiac Wellness Package",
+      "script": "Since you're already seeing Dr. Lakshmi for cardiology, we have a comprehensive cardiac wellness package...",
+      "priority": "high"
+    },
+    {
+      "id": "s2",
+      "type": "retention",
+      "title": "Reschedule missed appointment",
+      "script": "I see your last appointment on April 10th was rescheduled. Would you like me to book a new slot?",
+      "priority": "medium"
+    }
+  ]
+}
+```
+
+The `message` field renders as a chat bubble in Zone 3. The `suggestions` array replaces the current set in Zone 2. If `suggestions` is empty or absent, Zone 2 retains the previous set.
+
+The initial auto-fired response includes the summary message + first set of suggestions. Subsequent responses update suggestions based on conversation context.
+
+## Rules Engine to AI Prompt Pipeline
+
+### Step 1: Rules evaluation
+
+CallerContextService already builds the caller facts (appointments, campaigns, call history, lead status, interested service). The rules engine evaluates these facts against configured suggestion rules.
+
+Each rule produces a raw trigger:
+```json
+{
+  "type": "upsell",
+  "product": "cardiac-wellness-package",
+  "reason": "Patient has cardiology appointment, no wellness package booked",
+  "priority": "high"
+}
+```
+
+### Step 2: Prompt injection
+
+Raw triggers are appended to the system prompt as a `SUGGESTION RULES` section:
+
+```
+SUGGESTION RULES (from business configuration):
+Based on this caller's profile, the following suggestions should be offered.
+Generate a natural, conversational script for each that the agent can read aloud.
+Return them in the `suggestions` array of your JSON response.
+
+1. [upsell/high] Cardiac Wellness Package — patient has cardiology appointment, no wellness package booked
+2. [retention/medium] Reschedule missed appointment — last appointment was rescheduled, no new booking
+```
+
+### Step 3: AI generates scripts
+
+The AI turns the raw triggers into conversational scripts using the caller's context (name, history, doctor, department). Scripts are personalized, not templated.
+
+### Step 4: Seeded rules
+
+Default suggestion rules seeded in the rules engine config:
+- Package upsell by department (cardiology → cardiac wellness, ortho → physio package)
+- Reschedule missed/cancelled appointments
+- Cross-sell related departments (ortho → physio, cardio → dietician)
+- First-visit patient: suggest health checkup package
+- Returning patient with no recent visit: re-engagement prompt
+
+These rules are displayed read-only in Settings > Automations tab (same card pattern as existing automation rules — visible but not editable in v1).
+
+## Data Flow
+
+```
+Call arrives
+  -> CallerResolutionController.resolve()
+    -> CallerContextService.prewarm() (parallel fetch + Redis cache)
+  -> Frontend auto-fires AI chat
+    -> POST /api/ai/stream
+      -> buildCallerContext() — Redis cache hit
+      -> rulesEngine.evaluate(callerFacts) — produces suggestion triggers
+      -> buildSystemPrompt(KB + callerContext + suggestionRules + structuredOutputInstructions)
+      -> streamText() — AI returns structured JSON { message, suggestions }
+    -> Frontend parses response
+      -> Zone 1: summary card from CallerContextService (no AI needed)
+      -> Zone 2: suggestions from AI response
+      -> Zone 3: message as chat bubble
+
+Agent clicks "Tell me more" on a suggestion
+  -> Sent as chat message: "Tell me more about the Cardiac Wellness Package"
+  -> AI responds with detailed info + updated suggestions
+  -> Zone 2 refreshes with new suggestions
+
+Agent books appointment (via disposition/form)
+  -> System message injected into chat: "Agent booked appointment with Dr. Lakshmi on Apr 24"
+  -> Next AI response reflects the action + updates suggestions
+    (e.g., removes "reschedule" suggestion, adds "send appointment reminder via WhatsApp")
+```
+
+## Surface Area
+
+### Sidecar (helix-engage-server)
+
+| File | Change |
+|------|--------|
+| `ai-chat.controller.ts` | Add structured output instructions to system prompt. Add suggestion rules injection from rules engine. Parse/pass suggestion triggers. |
+| `caller-context.service.ts` | Add rules evaluation method that runs caller facts against suggestion rules. Return triggers alongside context. |
+| `rules-engine/` | Seed default suggestion rules (JSON config in Redis or file). |
+| `config/ai.defaults.ts` | Update `ccAgentHelper` prompt template with structured output format instructions and suggestion generation rules. |
+
+### Frontend (helix-engage)
+
+| File | Change |
+|------|--------|
+| NEW: `ai-summary-card.tsx` | Zone 1 — patient profile card rendered from CallerContextService data |
+| NEW: `ai-suggestions.tsx` | Zone 2 — suggestion pills with expand/collapse, script display, "Tell me more" |
+| REWRITE: `ai-chat-panel.tsx` | Orchestrates all 3 zones. Parses structured JSON responses. Manages suggestion state. Passes "Tell me more" clicks as chat messages. |
+| `context-panel.tsx` | Remove P360 tab toggle. Single surface — AI coaching panel is the only mode. |
+
+### No changes needed
+
+- `call-desk.tsx` — panel wrapper stays the same
+- `app-shell.tsx` — no changes
+- `CallerContextService` — already built, just add rules evaluation call
+- Frontend build pipeline — no new dependencies
+
+## What this replaces
+
+- P360 context tab (appointments, call history, follow-ups tables) — replaced by AI summary card
+- AI chat toggle — removed (single surface)
+- Tool-based patient lookups during chat — replaced by pre-fetched context in KB
+- Static quick action pills — replaced by rule-driven contextual suggestions
+
+## Out of scope for v1
+
+- Editable suggestion rules UI (shown read-only in Settings)
+- Supervisor AI coaching (different tool set, different panel)
+- Real-time transcript-driven suggestions (requires live call transcription)
+- Suggestion analytics (which suggestions agents click, conversion tracking)

src/components/call-desk/active-call-card.tsx

@@ -22,6 +22,7 @@ import { formatPhone, formatShortDate } from '@/lib/format';
 import { apiClient } from '@/lib/api-client';
 import { useAuth } from '@/providers/auth-provider';
 import { useAgentState } from '@/hooks/use-agent-state';
+import { useNetworkStatus } from '@/hooks/use-network-status';
 import { cx } from '@/utils/cx';
 import { notify } from '@/lib/toast';
 import type { Lead, CallDisposition } from '@/types/entities';
@@ -41,7 +42,8 @@ const formatDuration = (seconds: number): string => {
 
 export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete }: ActiveCallCardProps) => {
     const { user } = useAuth();
-    const { callState, callDuration, callUcid, isMuted, isOnHold, answer, reject, hangup, toggleMute, toggleHold } = useSip();
+    const { callState, callDuration, callUcid, isMuted, isOnHold, answer, hangup, toggleMute, toggleHold } = useSip();
+    const networkQuality = useNetworkStatus();
     const setCallState = useSetAtom(sipCallStateAtom);
     const setCallerNumber = useSetAtom(sipCallerNumberAtom);
     const setCallUcid = useSetAtom(sipCallUcidAtom);
@@ -71,7 +73,7 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
     // Upcoming appointments for this caller (if returning patient) — drives
     // the pill row above AppointmentForm so the agent can edit existing
     // bookings in addition to creating new ones.
-    const { appointments } = useData();
+    const { appointments, refresh } = useData();
     const leadAppointments = useMemo(() => {
         const patientId = (lead as any)?.patientId;
         if (!patientId) return [];
@@ -103,7 +105,11 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
 
     const agentConfig = localStorage.getItem('helix_agent_config');
     const agentIdForState = agentConfig ? (() => { try { return JSON.parse(agentConfig).ozonetelAgentId; } catch { return null; } })() : null;
-    const { supervisorPresence } = useAgentState(agentIdForState);
+    const { state: ozonetelState, supervisorPresence } = useAgentState(agentIdForState);
+    // For outbound calls, SIP goes 'active' when the agent's bridge connects
+    // (before customer answers). Ozonetel state stays 'calling' until customer
+    // picks up, then transitions to 'in-call'. Use this to gate action buttons.
+    const customerAnswered = callState === 'active' && ozonetelState !== 'calling';
 
     const callDirectionRef = useRef(callState === 'ringing-out' ? 'OUTBOUND' : 'INBOUND');
     const wasAnsweredRef = useRef(callState === 'active');
@@ -180,6 +186,11 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
 
     const handleAppointmentSaved = (outcome: 'BOOKED' | 'RESCHEDULED' | 'CANCELLED') => {
         setAppointmentOpen(false);
+        refresh();
+        // Invalidate sidecar's caller context cache so AI gets fresh appointment data
+        if (lead?.id) {
+            apiClient.post('/api/caller/invalidate-context', { leadId: lead.id }, { silent: true }).catch(() => {});
+        }
         if (outcome === 'RESCHEDULED') {
             addActions('RESCHEDULE');
             notify.success('Appointment Rescheduled');
@@ -220,11 +231,9 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
                         {fullName && <p className="text-sm text-secondary">{phoneDisplay}</p>}
                     </div>
                 </div>
-                <div className="mt-3 flex gap-2">
-                    <Button size="sm" color="primary-destructive" onClick={() => { hangup(); handleReset(); }}>
-                        Cancel
-                    </Button>
-                </div>
+                {/* Cancel button removed per product — risk: agent can't abort
+                    a misdialled outbound call before the customer answers.
+                    <Button size="sm" color="primary-destructive" onClick={() => { hangup(); handleReset(); }}>Cancel</Button> */}
             </div>
         );
     }
@@ -248,7 +257,7 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
                 </div>
                 <div className="mt-3 flex gap-2">
                     <Button size="sm" color="primary" onClick={answer}>Answer</Button>
-                    <Button size="sm" color="tertiary-destructive" onClick={reject}>Decline</Button>
+                    {/* Decline hidden per product — reject returns call to Ozonetel queue */}
                 </div>
             </div>
         );
@@ -270,10 +279,24 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
 
     // Active call
     if (callState === 'active' || dispositionOpen) {
-        wasAnsweredRef.current = true;
+        if (customerAnswered) wasAnsweredRef.current = true;
         return (
             <>
                 <div className={cx('flex flex-col rounded-xl border border-brand bg-primary overflow-hidden', (appointmentOpen || enquiryOpen || transferOpen) && 'flex-1 min-h-0')}>
+                    {/* Network loss alert — prominent banner during active call */}
+                    {networkQuality !== 'good' && (
+                        <div className={cx(
+                            'shrink-0 px-4 py-2 text-xs font-medium text-center',
+                            networkQuality === 'offline'
+                                ? 'bg-error-solid text-white'
+                                : 'bg-warning-secondary text-warning-primary',
+                        )}>
+                            {networkQuality === 'offline'
+                                ? 'Network connection lost — call may have dropped'
+                                : 'Network unstable — call quality may be affected'}
+                        </div>
+                    )}
+
                     {/* Pinned: caller info + controls */}
                     <div className="shrink-0 p-4">
                         <div className="flex items-center justify-between">
@@ -338,17 +361,17 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
 
                             <Button size="sm" color={appointmentOpen ? 'primary' : 'secondary'}
                                 iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faCalendarPlus} className={className} {...rest} />}
-                                isDisabled={!wasAnsweredRef.current}
+                                isDisabled={!customerAnswered}
                                 onClick={() => { setAppointmentOpen(!appointmentOpen); setEnquiryOpen(false); setTransferOpen(false); }}>
                                 {leadAppointments.length > 0 ? 'New / Reschedule Appt' : 'New Appt'}
                             </Button>
                             <Button size="sm" color={enquiryOpen ? 'primary' : 'secondary'}
                                 iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faClipboardQuestion} className={className} {...rest} />}
-                                isDisabled={!wasAnsweredRef.current}
+                                isDisabled={!customerAnswered}
                                 onClick={() => { setEnquiryOpen(!enquiryOpen); setAppointmentOpen(false); setTransferOpen(false); }}>Enquiry</Button>
                             <Button size="sm" color={transferOpen ? 'primary' : 'secondary'}
                                 iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faPhoneArrowRight} className={className} {...rest} />}
-                                isDisabled={!wasAnsweredRef.current}
+                                isDisabled={!customerAnswered}
                                 onClick={() => { setTransferOpen(!transferOpen); setAppointmentOpen(false); setEnquiryOpen(false); }}>Transfer</Button>
 
                             <Button size="sm" color="primary-destructive" className="ml-auto"

src/components/call-desk/ai-chat-panel.tsx

@@ -1,9 +1,11 @@
 import type { ReactNode } from 'react';
-import { useRef, useEffect } from 'react';
+import { useState, useRef, useEffect, useCallback } from 'react';
 import { useThemeTokens } from '@/providers/theme-token-provider';
 import { useChat } from '@ai-sdk/react';
 import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
 import { faPaperPlaneTop, faSparkles, faUserHeadset } from '@fortawesome/pro-duotone-svg-icons';
+import { AiSummaryCard, type CallerSummary } from './ai-summary-card';
+import { AiSuggestions, type Suggestion } from './ai-suggestions';
 
 const API_URL = import.meta.env.VITE_API_URL ?? 'http://localhost:4100';
 
@@ -16,14 +18,10 @@ type CallerContext = {
 
 interface AiChatPanelProps {
     callerContext?: CallerContext;
+    callerSummary?: CallerSummary | null;
     onChatStart?: () => void;
 }
 
-// Supervisor has different quick-action prompts than the CC agent — they
-// ask about team metrics, not patient / doctor info. Hardcoded here rather
-// than in theme tokens because the prompts map 1:1 to the supervisor tool
-// set in ai-chat.controller.ts (get_agent_performance, get_call_summary,
-// get_campaign_stats) — changing the tools means changing these prompts.
 const SUPERVISOR_QUICK_ACTIONS = [
     { label: 'Agent performance', prompt: 'Show me agent performance this week.' },
     { label: 'Call summary', prompt: 'Summarize call activity this week.' },
@@ -33,27 +31,49 @@ const SUPERVISOR_QUICK_ACTIONS = [
 
 const SUPERVISOR_INTRO = 'Ask me about agent performance, call trends, or campaign stats.';
 
-export const AiChatPanel = ({ callerContext, onChatStart }: AiChatPanelProps) => {
+const parseAiResponse = (content: string): { message: string; suggestions: Suggestion[] } => {
+    const trimmed = content.trim();
+    try {
+        const parsed = JSON.parse(trimmed);
+        if (parsed.message) {
+            return {
+                message: parsed.message,
+                suggestions: Array.isArray(parsed.suggestions) ? parsed.suggestions : [],
+            };
+        }
+    } catch {}
+    return { message: content, suggestions: [] };
+};
+
+export const AiChatPanel = ({ callerContext, callerSummary, onChatStart }: AiChatPanelProps) => {
     const { tokens } = useThemeTokens();
     const isSupervisor = callerContext?.type === 'supervisor';
     const quickActions = isSupervisor ? SUPERVISOR_QUICK_ACTIONS : tokens.ai.quickActions;
     const introText = isSupervisor ? SUPERVISOR_INTRO : 'Ask me about doctors, clinics, packages, or patient info.';
     const messagesEndRef = useRef<HTMLDivElement>(null);
     const chatStartedRef = useRef(false);
+    const [suggestions, setSuggestions] = useState<Suggestion[]>([]);
 
     const token = localStorage.getItem('helix_access_token') ?? '';
 
     const { messages, input, handleSubmit, handleInputChange, isLoading, append, setMessages } = useChat({
         api: `${API_URL}/api/ai/stream`,
         streamProtocol: 'text',
-        headers: {
-            'Authorization': `Bearer ${token}`,
-        },
-        body: {
-            context: callerContext,
-        },
+        headers: { 'Authorization': `Bearer ${token}` },
+        body: { context: callerContext },
     });
 
+    useEffect(() => {
+        if (isLoading) return;
+        const lastAssistant = [...messages].reverse().find(m => m.role === 'assistant');
+        if (lastAssistant) {
+            const parsed = parseAiResponse(lastAssistant.content);
+            if (parsed.suggestions.length > 0) {
+                setSuggestions(parsed.suggestions);
+            }
+        }
+    }, [messages, isLoading]);
+
     useEffect(() => {
         const el = messagesEndRef.current;
         if (el?.parentElement) {
@@ -65,37 +85,27 @@ export const AiChatPanel = ({ callerContext, onChatStart }: AiChatPanelProps) =>
         }
     }, [messages, onChatStart]);
 
-    // Auto-fire a patient-summary request when a caller with a leadId appears
-    // on the panel. Resets whenever the caller changes (new incoming call) or
-    // the call ends (leadId clears), so each call starts fresh. The sidecar's
-    // AI agent inspects the leadId and replies with appointment/disposition/
-    // notes history when the caller is a returning patient.
     const autoFiredForLeadRef = useRef<string | null>(null);
     useEffect(() => {
         const leadId = callerContext?.leadId ?? null;
-
-        // Call ended or no caller — wipe the panel so the next caller's
-        // context doesn't bleed over and the agent isn't staring at a stale
-        // summary in the worklist view between calls.
         if (!leadId) {
             if (autoFiredForLeadRef.current !== null) {
                 autoFiredForLeadRef.current = null;
                 setMessages([]);
+                setSuggestions([]);
                 chatStartedRef.current = false;
             }
             return;
         }
-
         if (autoFiredForLeadRef.current === leadId) return;
-
-        // New caller — clear any prior chat state and fire the summary prompt.
         autoFiredForLeadRef.current = leadId;
         setMessages([]);
+        setSuggestions([]);
         chatStartedRef.current = false;
         const name = callerContext?.leadName ?? 'this caller';
         append({
             role: 'user',
-            content: `Give me a quick summary of ${name} — prior appointments, last disposition, any outstanding notes. If net-new, say so.`,
+            content: `Give me a quick summary of ${name} and suggest relevant actions for this call.`,
         });
     }, [callerContext?.leadId, callerContext?.leadName, append, setMessages]);
 
@@ -103,15 +113,37 @@ export const AiChatPanel = ({ callerContext, onChatStart }: AiChatPanelProps) =>
         append({ role: 'user', content: prompt });
     };
 
+    const handleTellMeMore = useCallback((suggestion: Suggestion) => {
+        append({
+            role: 'user',
+            content: `Tell me more about "${suggestion.title}" — give me a detailed script and any relevant details.`,
+        });
+    }, [append]);
+
+    // Filter out the currently-streaming assistant message (shows raw JSON).
+    // Only display completed assistant messages with parsed content.
+    const displayMessages = messages
+        .filter((msg, i) => {
+            if (msg.role === 'assistant' && isLoading && i === messages.length - 1) return false;
+            return true;
+        })
+        .map(msg => {
+            if (msg.role === 'assistant') {
+                const parsed = parseAiResponse(msg.content);
+                return { ...msg, content: parsed.message };
+            }
+            return msg;
+        });
+
     return (
-        <div className="flex h-full flex-col p-3">
+        <div className="flex h-full flex-col gap-2 p-3">
+            {!isSupervisor && <AiSummaryCard caller={callerSummary ?? null} />}
+
             <div className="flex-1 space-y-3 overflow-y-auto min-h-0">
-                {messages.length === 0 && (
+                {displayMessages.length === 0 && (
                     <div className="flex flex-col items-center justify-center py-6 text-center">
                         <FontAwesomeIcon icon={faSparkles} className="mb-2 size-6 text-fg-brand-primary" />
-                        <p className="text-xs text-tertiary">
-                            {introText}
-                        </p>
+                        <p className="text-xs text-tertiary">{introText}</p>
                         <div className="mt-3 flex flex-wrap justify-center gap-1.5">
                             {quickActions.map((action) => (
                                 <button
@@ -127,18 +159,11 @@ export const AiChatPanel = ({ callerContext, onChatStart }: AiChatPanelProps) =>
                     </div>
                 )}
 
-                {messages.map((msg) => (
-                    <div
-                        key={msg.id}
-                        className={`flex ${msg.role === 'user' ? 'justify-end' : 'justify-start'}`}
-                    >
-                        <div
-                            className={`max-w-[90%] rounded-xl px-3 py-2 text-xs leading-relaxed ${
-                                msg.role === 'user'
-                                    ? 'bg-brand-solid text-white'
-                                    : 'bg-secondary text-primary'
-                            }`}
-                        >
+                {displayMessages.map((msg) => (
+                    <div key={msg.id} className={`flex ${msg.role === 'user' ? 'justify-end' : 'justify-start'}`}>
+                        <div className={`max-w-[90%] rounded-xl px-3 py-2 text-xs leading-relaxed ${
+                            msg.role === 'user' ? 'bg-brand-solid text-white' : 'bg-secondary text-primary'
+                        }`}>
                             {msg.role === 'assistant' && (
                                 <div className="mb-1 flex items-center gap-1">
                                     <FontAwesomeIcon icon={faSparkles} className="size-2.5 text-fg-brand-primary" />
@@ -165,7 +190,11 @@ export const AiChatPanel = ({ callerContext, onChatStart }: AiChatPanelProps) =>
                 <div ref={messagesEndRef} />
             </div>
 
-            <form onSubmit={handleSubmit} className="mt-2 flex items-center gap-2 shrink-0">
+            {!isSupervisor && suggestions.length > 0 && (
+                <AiSuggestions suggestions={suggestions} onTellMeMore={handleTellMeMore} />
+            )}
+
+            <form onSubmit={handleSubmit} className="flex items-center gap-2 shrink-0">
                 <div className="flex flex-1 items-center rounded-lg border border-secondary bg-primary shadow-xs transition duration-100 ease-linear focus-within:border-brand focus-within:ring-4 focus-within:ring-brand-100">
                     <FontAwesomeIcon icon={faUserHeadset} className="ml-2.5 size-3.5 text-fg-quaternary" />
                     <input
@@ -188,20 +217,17 @@ export const AiChatPanel = ({ callerContext, onChatStart }: AiChatPanelProps) =>
         </div>
     );
 };
-// Tool result cards will be added in Phase 2 when SDK versions are aligned for data stream protocol
 
 const parseLine = (text: string): ReactNode[] => {
     const parts: ReactNode[] = [];
     const boldPattern = /\*\*(.+?)\*\*/g;
     let lastIndex = 0;
     let match: RegExpExecArray | null;
-
     while ((match = boldPattern.exec(text)) !== null) {
         if (match.index > lastIndex) parts.push(text.slice(lastIndex, match.index));
         parts.push(<strong key={match.index} className="font-semibold">{match[1]}</strong>);
         lastIndex = boldPattern.lastIndex;
     }
-
     if (lastIndex < text.length) parts.push(text.slice(lastIndex));
     return parts.length > 0 ? parts : [text];
 };
@@ -209,7 +235,6 @@ const parseLine = (text: string): ReactNode[] => {
 const MessageContent = ({ content }: { content: string }) => {
     if (!content) return null;
     const lines = content.split('\n');
-
     return (
         <div className="space-y-1">
             {lines.map((line, i) => {

src/components/call-desk/ai-suggestions.tsx

@@ -0,0 +1,102 @@
+import { useState } from 'react';
+import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
+import { faTag, faArrowUp, faRotate, faClipboardCheck, faChevronDown, faChevronUp } from '@fortawesome/pro-duotone-svg-icons';
+import { cx } from '@/utils/cx';
+
+export type Suggestion = {
+    id: string;
+    type: 'upsell' | 'crosssell' | 'retention' | 'operational';
+    title: string;
+    script: string;
+    priority: 'high' | 'medium' | 'low';
+};
+
+interface AiSuggestionsProps {
+    suggestions: Suggestion[];
+    onTellMeMore: (suggestion: Suggestion) => void;
+}
+
+const TYPE_ICONS = {
+    upsell: faArrowUp,
+    crosssell: faTag,
+    retention: faRotate,
+    operational: faClipboardCheck,
+};
+
+const PRIORITY_COLORS = {
+    high: 'bg-error-solid',
+    medium: 'bg-warning-solid',
+    low: 'bg-success-solid',
+};
+
+export const AiSuggestions = ({ suggestions, onTellMeMore }: AiSuggestionsProps) => {
+    const [collapsed, setCollapsed] = useState(false);
+    const [expandedId, setExpandedId] = useState<string | null>(null);
+
+    if (suggestions.length === 0) return null;
+
+    return (
+        <div className="rounded-xl border border-secondary bg-primary">
+            <button
+                onClick={() => setCollapsed(!collapsed)}
+                className="flex w-full items-center justify-between px-3 py-2 text-left"
+            >
+                <span className="text-[10px] font-semibold uppercase tracking-wider text-tertiary">
+                    Suggestions ({suggestions.length})
+                </span>
+                <FontAwesomeIcon
+                    icon={collapsed ? faChevronDown : faChevronUp}
+                    className="size-2.5 text-fg-quaternary"
+                />
+            </button>
+
+            {!collapsed && (
+                <div className="space-y-1 px-2 pb-2">
+                    {suggestions.map((s) => {
+                        const isExpanded = expandedId === s.id;
+                        return (
+                            <div
+                                key={s.id}
+                                className={cx(
+                                    'rounded-lg border transition duration-100 ease-linear',
+                                    isExpanded ? 'border-brand bg-brand-primary' : 'border-secondary hover:border-tertiary',
+                                )}
+                            >
+                                <button
+                                    onClick={() => setExpandedId(isExpanded ? null : s.id)}
+                                    className="flex w-full items-center gap-2 px-2.5 py-2 text-left"
+                                >
+                                    <FontAwesomeIcon
+                                        icon={TYPE_ICONS[s.type]}
+                                        className="size-3 text-fg-brand-secondary shrink-0"
+                                    />
+                                    <span className="flex-1 text-xs font-medium text-primary truncate">
+                                        {s.title}
+                                    </span>
+                                    <span className={cx('size-1.5 rounded-full shrink-0', PRIORITY_COLORS[s.priority])} />
+                                </button>
+
+                                {isExpanded && (
+                                    <div className="px-2.5 pb-2.5">
+                                        <p className="text-xs text-secondary leading-relaxed mb-2">
+                                            {s.script}
+                                        </p>
+                                        <button
+                                            onClick={(e) => {
+                                                e.stopPropagation();
+                                                onTellMeMore(s);
+                                            }}
+                                            className="text-[10px] font-medium text-brand-secondary hover:text-brand-primary transition"
+                                        >
+                                            Tell me more &rarr;
+                                        </button>
+                                    </div>
+                                )}
+                            </div>
+                        );
+                    })}
+                </div>
+            )}
+        </div>
+    );
+};

src/components/call-desk/ai-summary-card.tsx

@@ -0,0 +1,88 @@
+import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
+import { faUser, faCalendarCheck, faPhone } from '@fortawesome/pro-duotone-svg-icons';
+import { Badge } from '@/components/base/badges/badges';
+
+export type CallerSummary = {
+    name: string;
+    phone: string;
+    isNew: boolean;
+    aiSummary?: string | null;
+    leadSource?: string | null;
+    utmCampaign?: string | null;
+    nextAppointment?: { scheduledAt: string; doctorName: string; department: string } | null;
+    lastAppointment?: { scheduledAt: string; status: string; department: string } | null;
+};
+
+interface AiSummaryCardProps {
+    caller: CallerSummary | null;
+}
+
+const formatDate = (dateStr: string): string => {
+    const d = new Date(dateStr);
+    return d.toLocaleDateString('en-IN', { day: 'numeric', month: 'short' });
+};
+
+export const AiSummaryCard = ({ caller }: AiSummaryCardProps) => {
+    if (!caller) {
+        return (
+            <div className="rounded-xl border border-secondary bg-secondary_alt p-3">
+                <p className="text-xs text-quaternary text-center">Select a patient or receive a call</p>
+            </div>
+        );
+    }
+
+    return (
+        <div className="rounded-xl border border-secondary bg-secondary_alt p-3 space-y-2">
+            <div className="flex items-center gap-2">
+                <div className="flex size-8 shrink-0 items-center justify-center rounded-full bg-brand-primary">
+                    <FontAwesomeIcon icon={faUser} className="size-3 text-fg-brand-primary" />
+                </div>
+                <div className="min-w-0 flex-1">
+                    <div className="flex items-center gap-1.5">
+                        <span className="text-sm font-semibold text-primary truncate">{caller.name || caller.phone}</span>
+                        <Badge size="sm" color={caller.isNew ? 'brand' : 'success'} type="pill-color">
+                            {caller.isNew ? 'New' : 'Returning'}
+                        </Badge>
+                    </div>
+                    {caller.name && (
+                        <span className="text-[10px] text-tertiary">{caller.phone}</span>
+                    )}
+                </div>
+            </div>
+
+            {caller.aiSummary && (
+                <p className="text-xs text-secondary leading-relaxed line-clamp-2">{caller.aiSummary}</p>
+            )}
+
+            {(caller.leadSource || caller.utmCampaign) && (
+                <div className="flex flex-wrap gap-1">
+                    {caller.leadSource && (
+                        <Badge size="sm" color="gray" type="pill-color">{caller.leadSource}</Badge>
+                    )}
+                    {caller.utmCampaign && (
+                        <Badge size="sm" color="purple" type="pill-color">{caller.utmCampaign}</Badge>
+                    )}
+                </div>
+            )}
+
+            <div className="flex gap-2">
+                {caller.nextAppointment && (
+                    <div className="flex items-center gap-1.5 rounded-lg bg-success-primary px-2 py-1">
+                        <FontAwesomeIcon icon={faCalendarCheck} className="size-2.5 text-fg-success-primary" />
+                        <span className="text-[10px] font-medium text-success-primary">
+                            {formatDate(caller.nextAppointment.scheduledAt)} &middot; {caller.nextAppointment.doctorName}
+                        </span>
+                    </div>
+                )}
+                {caller.lastAppointment && (
+                    <div className="flex items-center gap-1.5 rounded-lg bg-secondary px-2 py-1">
+                        <FontAwesomeIcon icon={faPhone} className="size-2.5 text-fg-quaternary" />
+                        <span className="text-[10px] text-tertiary">
+                            Last: {formatDate(caller.lastAppointment.scheduledAt)} &middot; {caller.lastAppointment.status}
+                        </span>
+                    </div>
+                )}
+            </div>
+        </div>
+    );
+};

src/components/call-desk/context-panel.tsx

@@ -1,28 +1,13 @@
 import { useState, useCallback, useMemo } from 'react';
-import { useNavigate } from 'react-router';
-import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
-import {
-    faSparkles, faPhone, faChevronDown, faChevronUp,
-    faCalendarCheck, faClockRotateLeft, faPhoneMissed,
-    faPhoneArrowDown, faPhoneArrowUp, faListCheck,
-} from '@fortawesome/pro-duotone-svg-icons';
 import { AiChatPanel } from './ai-chat-panel';
-import { Badge } from '@/components/base/badges/badges';
-import { formatPhone, formatShortDate } from '@/lib/format';
-import { cx } from '@/utils/cx';
-import type { LeadActivity, Call, FollowUp, Patient, Appointment } from '@/types/entities';
+import type { Appointment } from '@/types/entities';
 import { AppointmentForm } from './appointment-form';
 
-// The context panel can render for any worklist item — not just leads.
-// Missed calls and follow-ups provide a subset of the fields (phone +
-// patientId + name) without a full Lead entity. ContextPanelSubject
-// captures the minimum the panel needs to render P360.
 export type ContextPanelSubject = {
     id: string;
     contactName?: { firstName: string; lastName: string } | null;
     contactPhone?: Array<{ number: string; callingCode: string }> | null;
     patientId?: string | null;
-    // Lead-specific fields — present when the subject IS a lead
     leadSource?: string | null;
     leadStatus?: string | null;
     aiSummary?: string | null;
@@ -33,55 +18,17 @@ export type ContextPanelSubject = {
 
 interface ContextPanelProps {
     selectedLead: ContextPanelSubject | null;
-    activities: LeadActivity[];
-    calls: Call[];
-    followUps: FollowUp[];
+    activities: any[];
+    calls: any[];
+    followUps: any[];
     appointments: Appointment[];
-    patients: Patient[];
+    patients: any[];
     callerPhone?: string;
     isInCall?: boolean;
     callUcid?: string | null;
 }
 
-const formatTimeAgo = (dateStr: string): string => {
-    const minutes = Math.round((Date.now() - new Date(dateStr).getTime()) / 60000);
-    if (minutes < 1) return 'Just now';
-    if (minutes < 60) return `${minutes}m ago`;
-    const hours = Math.floor(minutes / 60);
-    if (hours < 24) return `${hours}h ago`;
-    return `${Math.floor(hours / 24)}d ago`;
-};
-
-const formatDuration = (sec: number): string => {
-    if (sec < 60) return `${sec}s`;
-    return `${Math.floor(sec / 60)}m ${sec % 60}s`;
-};
-
-const SectionHeader = ({ icon, label, count, expanded, onToggle }: {
-    icon: any; label: string; count?: number; expanded: boolean; onToggle: () => void;
-}) => (
-    <button
-        onClick={onToggle}
-        className="flex w-full items-center gap-1.5 py-1.5 text-left group"
-    >
-        <FontAwesomeIcon icon={icon} className="size-3 text-fg-quaternary" />
-        <span className="text-[11px] font-bold uppercase tracking-wider text-tertiary">{label}</span>
-        {count !== undefined && count > 0 && (
-            <span className="text-[10px] font-semibold text-brand-secondary bg-brand-primary px-1.5 py-0.5 rounded-full">{count}</span>
-        )}
-        <FontAwesomeIcon
-            icon={expanded ? faChevronUp : faChevronDown}
-            className="size-2.5 text-fg-quaternary ml-auto opacity-0 group-hover:opacity-100 transition duration-100 ease-linear"
-        />
-    </button>
-);
-
-export const ContextPanel = ({ selectedLead, activities, calls, followUps, appointments, patients, callerPhone, isInCall }: ContextPanelProps) => {
-    const navigate = useNavigate();
-    const [contextExpanded, setContextExpanded] = useState(true);
-    const [insightExpanded, setInsightExpanded] = useState(true);
-    const [actionsExpanded, setActionsExpanded] = useState(true);
-    const [recentExpanded, setRecentExpanded] = useState(true);
+export const ContextPanel = ({ selectedLead, appointments, callerPhone }: ContextPanelProps) => {
     const [editingAppointment, setEditingAppointment] = useState<Appointment | null>(null);
 
     const lead = selectedLead;
@@ -96,21 +43,6 @@ export const ContextPanel = ({ selectedLead, activities, calls, followUps, appoi
         leadName: fullName,
     } : callerPhone ? { callerPhone } : undefined;
 
-    // Filter data for this lead
-    const leadCalls = useMemo(() =>
-        calls.filter(c => c.leadId === lead?.id || (callerPhone && c.callerNumber?.[0]?.number?.endsWith(callerPhone)))
-            .sort((a, b) => new Date(b.createdAt).getTime() - new Date(a.createdAt).getTime())
-            .slice(0, 5),
-        [calls, lead, callerPhone],
-    );
-
-    const leadFollowUps = useMemo(() =>
-        followUps.filter(f => f.patientId === lead?.patientId && f.followUpStatus !== 'COMPLETED' && f.followUpStatus !== 'CANCELLED')
-            .sort((a, b) => new Date(a.scheduledAt ?? '').getTime() - new Date(b.scheduledAt ?? '').getTime())
-            .slice(0, 3),
-        [followUps, lead],
-    );
-
     const leadAppointments = useMemo(() => {
         const patientId = lead?.patientId;
         if (!patientId) return [];
@@ -120,29 +52,9 @@ export const ContextPanel = ({ selectedLead, activities, calls, followUps, appoi
             .slice(0, 3);
     }, [appointments, lead]);
 
-    const leadActivities = useMemo(() =>
-        activities.filter(a => a.leadId === lead?.id)
-            .sort((a, b) => new Date(b.occurredAt ?? '').getTime() - new Date(a.occurredAt ?? '').getTime())
-            .slice(0, 5),
-        [activities, lead],
-    );
+    const handleChatStart = useCallback(() => {}, []);
 
-    // Linked patient
-    const linkedPatient = useMemo(() =>
-        patients.find(p => p.id === lead?.patientId),
-        [patients, lead],
-    );
-
-    // Auto-collapse context sections when chat starts
-    const handleChatStart = useCallback(() => {
-        setContextExpanded(false);
-    }, []);
-
-    const hasContext = !!(lead?.aiSummary || leadCalls.length || leadFollowUps.length || leadAppointments.length || leadActivities.length);
-
-    // Edit mode takes over the whole right panel — otherwise the
-    // AppointmentForm competes with the AI panel + context blocks for
-    // vertical space and gets crushed into a tiny strip at the bottom.
+    // Edit mode takes over the whole right panel
     if (editingAppointment) {
         return (
             <div className="flex h-full flex-col">
@@ -178,199 +90,28 @@ export const ContextPanel = ({ selectedLead, activities, calls, followUps, appoi
         );
     }
 
+    // Build callerSummary for the AI coaching panel
+    const nextAppt = leadAppointments.find(a => a.appointmentStatus === 'SCHEDULED' && new Date(a.scheduledAt ?? '') > new Date());
+    const lastAppt = leadAppointments.find(a => a.appointmentStatus === 'COMPLETED');
+    const callerSummary = lead ? {
+        name: fullName,
+        phone: phone?.number ?? callerPhone ?? '',
+        isNew: false,
+        aiSummary: (lead as any).aiSummary ?? null,
+        leadSource: (lead as any).leadSource ?? null,
+        utmCampaign: (lead as any).utmCampaign ?? null,
+        nextAppointment: nextAppt ? { scheduledAt: nextAppt.scheduledAt ?? '', doctorName: nextAppt.doctorName ?? '', department: nextAppt.department ?? '' } : null,
+        lastAppointment: lastAppt ? { scheduledAt: lastAppt.scheduledAt ?? '', status: lastAppt.appointmentStatus ?? '', department: lastAppt.department ?? '' } : null,
+    } : callerPhone ? {
+        name: '',
+        phone: callerPhone,
+        isNew: true,
+    } : null;
+
     return (
         <div className="flex h-full flex-col">
-            {/* Lead header — always visible */}
-            {lead && (
-                <div className="shrink-0 border-b border-secondary">
-                    <button
-                        onClick={() => setContextExpanded(!contextExpanded)}
-                        className="flex w-full items-center gap-2 px-4 py-2.5 text-left hover:bg-primary_hover transition duration-100 ease-linear"
-                    >
-                        {isInCall && (
-                            <FontAwesomeIcon icon={faPhone} className="size-3 text-fg-success-primary shrink-0" />
-                        )}
-                        <span className="text-sm font-semibold text-primary truncate">{fullName || 'Unknown'}</span>
-                        {phone && (
-                            <span className="text-xs text-tertiary shrink-0">{formatPhone(phone)}</span>
-                        )}
-                        {lead.leadStatus && (
-                            <Badge size="sm" color="brand" type="pill-color" className="shrink-0">{lead.leadStatus.replace(/_/g, ' ')}</Badge>
-                        )}
-                        <FontAwesomeIcon
-                            icon={contextExpanded ? faChevronUp : faChevronDown}
-                            className="size-3 text-fg-quaternary ml-auto shrink-0"
-                        />
-                    </button>
-
-                    {/* Expanded context sections */}
-                    {contextExpanded && (
-                        <div className="px-4 pb-3 space-y-1 overflow-y-auto" style={{ maxHeight: '50vh' }}>
-                            {/* AI Insight */}
-                            {lead.aiSummary && (
-                                <div>
-                                    <SectionHeader icon={faSparkles} label="AI Insight" expanded={insightExpanded} onToggle={() => setInsightExpanded(!insightExpanded)} />
-                                    {insightExpanded && (
-                                        <div className="rounded-lg bg-brand-primary p-2.5 mb-1">
-                                            <p className="text-xs leading-relaxed text-primary">{lead.aiSummary}</p>
-                                            {lead.aiSuggestedAction && (
-                                                <p className="mt-1.5 text-xs font-semibold text-brand-secondary">{lead.aiSuggestedAction}</p>
-                                            )}
-                                        </div>
-                                    )}
-                                </div>
-                            )}
-
-                            {/* Campaign info */}
-                            {(lead.utmCampaign || lead.campaignId) && (
-                                <div className="flex items-center gap-1.5 px-1 py-1">
-                                    <span className="text-[11px] font-semibold uppercase tracking-wider text-tertiary">Campaign</span>
-                                    <Badge size="sm" color="brand" type="pill-color">
-                                        {lead.utmCampaign ?? lead.campaignId}
-                                    </Badge>
-                                </div>
-                            )}
-
-                            {/* Quick Actions — upcoming appointments + follow-ups + linked patient */}
-                            {(leadAppointments.length > 0 || leadFollowUps.length > 0 || linkedPatient) && (
-                                <div>
-                                    <SectionHeader icon={faListCheck} label="Upcoming" count={leadAppointments.length + leadFollowUps.length} expanded={actionsExpanded} onToggle={() => setActionsExpanded(!actionsExpanded)} />
-                                    {actionsExpanded && (
-                                        <div className="space-y-1 mb-1">
-                                            {leadAppointments.map(appt => (
-                                                <div key={appt.id} className="flex items-center gap-2 rounded-lg bg-secondary px-2.5 py-2">
-                                                    <FontAwesomeIcon icon={faCalendarCheck} className="size-3 text-fg-brand-primary shrink-0" />
-                                                    <div className="min-w-0 flex-1">
-                                                        <span className="text-xs font-medium text-primary">
-                                                            {appt.doctorName ?? 'Appointment'}
-                                                        </span>
-                                                        <span className="text-[11px] text-tertiary ml-1">
-                                                            {appt.department}
-                                                        </span>
-                                                        {appt.scheduledAt && (
-                                                            <span className="text-[11px] text-tertiary ml-1">
-                                                                — {formatShortDate(appt.scheduledAt)}
-                                                            </span>
-                                                        )}
-                                                    </div>
-                                                    <Badge size="sm" color={appt.appointmentStatus === 'COMPLETED' ? 'success' : 'brand'} type="pill-color">
-                                                        {appt.appointmentStatus?.replace(/_/g, ' ') ?? 'Scheduled'}
-                                                    </Badge>
-                                                    <button
-                                                        onClick={() => setEditingAppointment(appt)}
-                                                        className="text-[11px] font-medium text-brand-secondary hover:text-brand-secondary_hover shrink-0"
-                                                    >
-                                                        Edit
-                                                    </button>
-                                                </div>
-                                            ))}
-                                            {leadFollowUps.map(fu => (
-                                                <div key={fu.id} className="flex items-center gap-2 rounded-lg bg-secondary px-2.5 py-2">
-                                                    <FontAwesomeIcon icon={faClockRotateLeft} className="size-3 text-fg-warning-primary shrink-0" />
-                                                    <div className="min-w-0 flex-1">
-                                                        <span className="text-xs font-medium text-primary">
-                                                            {fu.followUpType?.replace(/_/g, ' ') ?? 'Follow-up'}
-                                                        </span>
-                                                        {fu.scheduledAt && (
-                                                            <span className="text-[11px] text-tertiary ml-1.5">
-                                                                {formatShortDate(fu.scheduledAt)}
-                                                            </span>
-                                                        )}
-                                                    </div>
-                                                    <Badge size="sm" color={fu.followUpStatus === 'OVERDUE' ? 'error' : 'gray'} type="pill-color">
-                                                        {fu.followUpStatus?.replace(/_/g, ' ') ?? 'Pending'}
-                                                    </Badge>
-                                                </div>
-                                            ))}
-                                            {linkedPatient && (
-                                                <div className="flex items-center gap-2 rounded-lg bg-secondary px-2.5 py-2">
-                                                    <FontAwesomeIcon icon={faPhone} className="size-3 text-fg-success-primary shrink-0" />
-                                                    <span className="text-xs text-primary">
-                                                        Patient: <span className="font-medium">{linkedPatient.fullName?.firstName} {linkedPatient.fullName?.lastName}</span>
-                                                    </span>
-                                                    {linkedPatient.patientType && (
-                                                        <Badge size="sm" color="gray" type="pill-color" className="ml-auto">{linkedPatient.patientType}</Badge>
-                                                    )}
-                                                    <button
-                                                        onClick={() => navigate(`/patient/${linkedPatient.id}`)}
-                                                        className="text-[11px] font-medium text-brand-secondary hover:text-brand-secondary_hover shrink-0"
-                                                    >
-                                                        View 360
-                                                    </button>
-                                                </div>
-                                            )}
-                                        </div>
-                                    )}
-                                </div>
-                            )}
-
-                            {/* Recent calls + activities */}
-                            {(leadCalls.length > 0 || leadActivities.length > 0) && (
-                                <div>
-                                    <SectionHeader
-                                        icon={faClockRotateLeft}
-                                        label="Recent"
-                                        count={leadCalls.length + leadActivities.length}
-                                        expanded={recentExpanded}
-                                        onToggle={() => setRecentExpanded(!recentExpanded)}
-                                    />
-                                    {recentExpanded && (
-                                        <div className="space-y-0.5 mb-1">
-                                            {leadCalls.map(call => (
-                                                <div key={call.id} className="flex items-center gap-2 py-1.5 px-1">
-                                                    <FontAwesomeIcon
-                                                        icon={call.callStatus === 'MISSED' ? faPhoneMissed : call.callDirection === 'INBOUND' ? faPhoneArrowDown : faPhoneArrowUp}
-                                                        className={cx('size-3 shrink-0',
-                                                            call.callStatus === 'MISSED' ? 'text-fg-error-primary' :
-                                                            call.callDirection === 'INBOUND' ? 'text-fg-success-secondary' : 'text-fg-brand-secondary'
-                                                        )}
-                                                    />
-                                                    <div className="min-w-0 flex-1">
-                                                        <span className="text-xs text-primary">
-                                                            {call.callStatus === 'MISSED' ? 'Missed' : call.callDirection === 'INBOUND' ? 'Inbound' : 'Outbound'} call
-                                                        </span>
-                                                        {call.durationSeconds != null && call.durationSeconds > 0 && (
-                                                            <span className="text-[11px] text-tertiary ml-1">— {formatDuration(call.durationSeconds)}</span>
-                                                        )}
-                                                        {call.disposition && (
-                                                            <span className="text-[11px] text-tertiary ml-1">, {call.disposition.replace(/_/g, ' ')}</span>
-                                                        )}
-                                                    </div>
-                                                    <span className="text-[11px] text-quaternary shrink-0">
-                                                        {formatTimeAgo(call.startedAt ?? call.createdAt)}
-                                                    </span>
-                                                </div>
-                                            ))}
-                                            {leadActivities
-                                                .filter(a => !leadCalls.some(c => a.summary?.includes(c.callerNumber?.[0]?.number ?? '---')))
-                                                .slice(0, 3)
-                                                .map(a => (
-                                                    <div key={a.id} className="flex items-center gap-2 py-1.5 px-1">
-                                                        <span className="size-1.5 rounded-full bg-fg-quaternary shrink-0" />
-                                                        <span className="text-xs text-tertiary truncate flex-1">{a.summary}</span>
-                                                        {a.occurredAt && (
-                                                            <span className="text-[11px] text-quaternary shrink-0">{formatTimeAgo(a.occurredAt)}</span>
-                                                        )}
-                                                    </div>
-                                                ))
-                                            }
-                                        </div>
-                                    )}
-                                </div>
-                            )}
-
-                            {/* No context available */}
-                            {!hasContext && (
-                                <p className="text-xs text-quaternary py-2">No history for this lead yet.</p>
-                            )}
-                        </div>
-                    )}
-                </div>
-            )}
-
-            {/* AI Chat — fills remaining space */}
             <div className="flex flex-1 flex-col min-h-0 overflow-hidden">
-                <AiChatPanel callerContext={callerContext} onChatStart={handleChatStart} />
+                <AiChatPanel callerContext={callerContext} callerSummary={callerSummary} onChatStart={handleChatStart} />
             </div>
         </div>
     );

src/components/layout/app-shell.tsx

@@ -8,7 +8,6 @@ import { useSip } from '@/providers/sip-provider';
 import { CallWidget } from '@/components/call-desk/call-widget';
 import { MaintOtpModal } from '@/components/modals/maint-otp-modal';
 import { AgentStatusToggle } from '@/components/call-desk/agent-status-toggle';
-import { NotificationBell } from './notification-bell';
 import { ResumeSetupBanner } from '@/components/setup/resume-setup-banner';
 import { Badge } from '@/components/base/badges/badges';
 import { useAuth } from '@/providers/auth-provider';
@@ -16,6 +15,7 @@ import { useData } from '@/providers/data-provider';
 import { useMaintShortcuts } from '@/hooks/use-maint-shortcuts';
 import { useNetworkStatus } from '@/hooks/use-network-status';
 // import { GlobalSearch } from '@/components/shared/global-search';
+import { AiFloatingButton } from '@/components/shared/ai-floating-button';
 import { apiClient } from '@/lib/api-client';
 import { cx } from '@/utils/cx';
 
@@ -118,18 +118,10 @@ export const AppShell = ({ children }: AppShellProps) => {
             <div className="flex h-screen bg-primary">
                 <Sidebar activeUrl={pathname} />
                 <div className="flex flex-1 flex-col overflow-hidden">
-                    {/* Persistent top bar — visible on all pages */}
-                    {(hasAgentConfig || isAdmin) && (
-                        <div className="flex shrink-0 items-center gap-2 border-b border-secondary px-4 py-2">
-                            {/* GlobalSearch hidden — navigation on result click
-                                routes to Patient 360 with stale appointment state
-                                from the call desk. Revisit when the Patient 360
-                                route properly resets context on mount. (#4) */}
-                            {/* <GlobalSearch /> */}
-                            <div className="ml-auto flex items-center gap-2">
-                            {isAdmin && <NotificationBell />}
+                    {/* Agent top bar — network indicator + status toggle (agents only) */}
                     {hasAgentConfig && (
-                                <>
+                        <div className="flex shrink-0 items-center gap-2 border-b border-secondary px-4 py-2">
+                            <div className="ml-auto flex items-center gap-2">
                                 <div className={cx(
                                     'flex items-center gap-1.5 rounded-full px-2.5 py-1 text-xs font-medium',
                                     networkQuality === 'good'
@@ -145,8 +137,6 @@ export const AppShell = ({ children }: AppShellProps) => {
                                     {networkQuality === 'good' ? 'Connected' : networkQuality === 'offline' ? 'No connection' : 'Unstable'}
                                 </div>
                                 <AgentStatusToggle isRegistered={isRegistered} connectionStatus={connectionStatus} />
-                                </>
-                            )}
                             </div>
                         </div>
                     )}
@@ -154,6 +144,7 @@ export const AppShell = ({ children }: AppShellProps) => {
                     <main className="flex flex-1 flex-col overflow-hidden">{children}</main>
                 </div>
                 {isCCAgent && pathname !== '/' && pathname !== '/call-desk' && <CallWidget />}
+                {isAdmin && <AiFloatingButton />}
             </div>
             <MaintOtpModal
                 isOpen={isOpen}

src/components/layout/page-header.tsx

@@ -20,6 +20,8 @@
 import { useState, useRef, useEffect, type ReactNode } from 'react';
 import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
 import { faCircleInfo } from '@fortawesome/pro-duotone-svg-icons';
+import { NotificationBell } from './notification-bell';
+import { useAuth } from '@/providers/auth-provider';
 
 interface PageHeaderProps {
     title: string;
@@ -65,7 +67,9 @@ const InfoTooltip = ({ text }: { text: string }) => {
     );
 };
 
-export const PageHeader = ({ title, badge, subtitle, infoText, controls, tabs }: PageHeaderProps) => (
+export const PageHeader = ({ title, badge, subtitle, infoText, controls, tabs }: PageHeaderProps) => {
+    const { isAdmin } = useAuth();
+    return (
     <div className="shrink-0">
         {/* Row 1: title + controls */}
         <div className="flex items-center justify-between px-6 py-3">
@@ -81,11 +85,10 @@ export const PageHeader = ({ title, badge, subtitle, infoText, controls, tabs }:
                 )}
                 {infoText && <InfoTooltip text={infoText} />}
             </div>
-            {controls && (
             <div className="flex items-center gap-2">
                 {controls}
+                {isAdmin && <NotificationBell />}
             </div>
-            )}
         </div>
 
         {/* Row 2: optional tabs — no container border, tab underline is the separator */}
@@ -96,3 +99,4 @@ export const PageHeader = ({ title, badge, subtitle, infoText, controls, tabs }:
         )}
     </div>
     );
+};

src/components/leads/lead-table.tsx

@@ -1,8 +1,6 @@
 import { useMemo, useState } from 'react';
 import { TableBody as AriaTableBody } from 'react-aria-components';
 import type { SortDescriptor, Selection } from 'react-aria-components';
-import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
-import { faEye } from '@fortawesome/pro-duotone-svg-icons';
 import { Badge } from '@/components/base/badges/badges';
 import { Table } from '@/components/application/table/table';
 import { LeadStatusBadge } from '@/components/shared/status-badge';
@@ -94,7 +92,6 @@ export const LeadTable = ({
     }, [leads, expandedDupId]);
 
     const allColumns = [
-        { id: 'view', label: '', allowsSorting: false, defaultWidth: 40 },
         { id: 'phone', label: 'Phone', allowsSorting: true, defaultWidth: 150 },
         { id: 'name', label: 'Name', allowsSorting: true, defaultWidth: 160 },
         { id: 'email', label: 'Email', allowsSorting: false, defaultWidth: 180 },
@@ -110,7 +107,7 @@ export const LeadTable = ({
     ];
 
     const columns = visibleColumns
-        ? allColumns.filter(c => visibleColumns.has(c.id) || c.id === 'view')
+        ? allColumns.filter(c => visibleColumns.has(c.id))
         : allColumns;
 
     return (
@@ -156,7 +153,6 @@ export const LeadTable = ({
                                     id={row.id}
                                     className="bg-warning-primary"
                                 >
-                                    <Table.Cell />
                                     <Table.Cell className="pl-10">
                                         <span className="text-xs text-tertiary">{phone}</span>
                                     </Table.Cell>
@@ -207,20 +203,12 @@ export const LeadTable = ({
                                 key={row.id}
                                 id={row.id}
                                 className={cx(
-                                    'group/row',
+                                    'group/row cursor-pointer',
                                     isSpamRow && !isSelected && 'bg-warning-primary',
                                     isSelected && 'bg-brand-primary',
                                 )}
+                                onAction={() => onViewActivity?.(lead)}
                             >
-                                <Table.Cell>
-                                    <button
-                                        onClick={(e) => { e.stopPropagation(); onViewActivity?.(lead); }}
-                                        className="flex size-7 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
-                                        title="View details"
-                                    >
-                                        <FontAwesomeIcon icon={faEye} className="size-3.5" />
-                                    </button>
-                                </Table.Cell>
                                 {isCol('phone') && <Table.Cell>
                                     {phoneRaw ? (
                                         <PhoneActionCell phoneNumber={phoneRaw} displayNumber={phone} />

src/components/setup/section-card.tsx

@@ -17,6 +17,7 @@ type SectionCardProps = {
     href?: string;
     onClick?: () => void;
     status?: SectionStatus;
+    disabled?: boolean;
 };
 
 // Settings hub card. Each card represents one setup-able section (Branding,
@@ -30,26 +31,32 @@ export const SectionCard = ({
     href,
     onClick,
     status = 'unknown',
+    disabled = false,
 }: SectionCardProps) => {
     const className = cx(
-        'group block w-full text-left rounded-xl border border-secondary bg-primary p-5 shadow-xs transition hover:border-brand hover:shadow-md',
+        'group block w-full text-left rounded-xl border border-secondary p-5 shadow-xs transition',
+        disabled
+            ? 'cursor-not-allowed opacity-50 bg-disabled_subtle'
+            : 'bg-primary hover:border-brand hover:shadow-md',
     );
     const body = (
         <>
             <div className="flex items-start justify-between gap-4">
                 <div className="flex items-start gap-4">
                     <div className="flex size-11 shrink-0 items-center justify-center rounded-lg bg-secondary">
-                        <FontAwesomeIcon icon={icon} className={cx('size-5', iconColor)} />
+                        <FontAwesomeIcon icon={icon} className={cx('size-5', disabled ? 'text-fg-disabled' : iconColor)} />
                     </div>
                     <div className="min-w-0">
-                        <h3 className="text-sm font-semibold text-primary">{title}</h3>
+                        <h3 className={cx('text-sm font-semibold', disabled ? 'text-disabled' : 'text-primary')}>{title}</h3>
                         <p className="mt-1 text-xs text-tertiary">{description}</p>
                     </div>
                 </div>
+                {!disabled && (
                     <FontAwesomeIcon
                         icon={faArrowRight}
                         className="size-4 shrink-0 text-quaternary transition group-hover:translate-x-0.5 group-hover:text-brand-primary"
                     />
+                )}
             </div>
 
             {status !== 'unknown' && (
@@ -70,6 +77,13 @@ export const SectionCard = ({
         </>
     );
 
+    if (disabled) {
+        return (
+            <div className={className}>
+                {body}
+            </div>
+        );
+    }
     if (onClick) {
         return (
             <button type="button" onClick={onClick} className={className}>

src/components/shared/ai-floating-button.tsx

@@ -0,0 +1,50 @@
+import { useState } from 'react';
+import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
+import { faSparkles, faXmark } from '@fortawesome/pro-duotone-svg-icons';
+import { AiChatPanel } from '@/components/call-desk/ai-chat-panel';
+import { cx } from '@/utils/cx';
+
+export const AiFloatingButton = () => {
+    const [open, setOpen] = useState(false);
+
+    return (
+        <>
+            {/* FAB — bottom right, hidden when drawer is open */}
+            {!open && (
+                <button
+                    onClick={() => setOpen(true)}
+                    className="fixed bottom-6 right-6 z-50 flex size-12 items-center justify-center rounded-full bg-brand-solid text-white shadow-lg hover:bg-brand-solid_hover transition duration-100 ease-linear"
+                    title="AI Assistant"
+                >
+                    <FontAwesomeIcon icon={faSparkles} className="size-5" />
+                </button>
+            )}
+
+            {/* Drawer — slides in from right */}
+            <div className={cx(
+                'fixed top-0 right-0 z-50 h-full bg-primary border-l border-secondary shadow-xl transition-all duration-200 ease-linear flex flex-col',
+                open ? 'w-[400px]' : 'w-0 overflow-hidden border-l-0',
+            )}>
+                {open && (
+                    <>
+                        <div className="flex shrink-0 items-center justify-between border-b border-secondary px-4 py-3">
+                            <div className="flex items-center gap-2">
+                                <FontAwesomeIcon icon={faSparkles} className="size-3.5 text-fg-brand-primary" />
+                                <span className="text-sm font-semibold text-primary">AI Assistant</span>
+                            </div>
+                            <button
+                                onClick={() => setOpen(false)}
+                                className="flex size-7 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
+                            >
+                                <FontAwesomeIcon icon={faXmark} className="size-4" />
+                            </button>
+                        </div>
+                        <div className="flex-1 min-h-0 overflow-hidden">
+                            <AiChatPanel callerContext={{ type: 'supervisor' }} />
+                        </div>
+                    </>
+                )}
+            </div>
+        </>
+    );
+};

src/pages/all-leads.tsx

@@ -146,9 +146,7 @@ export const AllLeadsPage = () => {
             result = result.filter((l) => l.assignedAgent === user.name);
         }
         if (campaignFilter) {
-            result = campaignFilter === '__none__'
-                ? result.filter((l) => !l.campaignId)
-                : result.filter((l) => l.campaignId === campaignFilter);
+            result = result.filter((l) => l.campaignId === campaignFilter);
         }
         return result;
     }, [sortedLeads, myLeadsOnly, user.name, campaignFilter]);
@@ -320,17 +318,6 @@ export const AllLeadsPage = () => {
                                 </button>
                             );
                         })}
-                        <button
-                            onClick={() => { setCampaignFilter(campaignFilter === '__none__' ? null : '__none__'); setCurrentPage(1); }}
-                            className={cx(
-                                'shrink-0 rounded-full px-3 py-1 text-xs font-medium transition duration-100 ease-linear',
-                                campaignFilter === '__none__'
-                                    ? 'bg-brand-solid text-white'
-                                    : 'bg-secondary text-tertiary hover:text-secondary hover:bg-secondary_hover',
-                            )}
-                        >
-                            No Campaign ({filteredLeads.filter(l => !l.campaignId).length})
-                        </button>
                     </div>
                 )}
 

src/pages/appointments-v2.tsx

@@ -1,8 +1,9 @@
-// Appointments v2 — lean table + detail side panel + reschedule + reminder
+// Appointments v2 — lean table + detail side panel + reschedule
+// Uses DataProvider as single source of truth for appointment data.
 import { useEffect, useMemo, useState } from 'react';
 import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
 import {
-    faMagnifyingGlass, faPenToSquare, faEye, faBell, faXmark,
+    faMagnifyingGlass, faPenToSquare, faXmark,
     faCalendarCheck, faUserDoctor, faBuilding, faStethoscope, faNotesMedical,
 } from '@fortawesome/pro-duotone-svg-icons';
 import { faIcon } from '@/lib/icon-wrapper';
@@ -12,7 +13,6 @@ import { Badge } from '@/components/base/badges/badges';
 import { Input } from '@/components/base/input/input';
 import { Table } from '@/components/application/table/table';
 import { PaginationCardDefault } from '@/components/application/pagination/pagination';
-// TopBar replaced by inline header
 import { Button } from '@/components/base/buttons/button';
 import { ModalOverlay, Modal, Dialog } from '@/components/application/modals/modal';
 import { Select } from '@/components/base/select/select';
@@ -21,33 +21,11 @@ import { parseDate, today, getLocalTimeZone } from '@internationalized/date';
 import { PhoneActionCell } from '@/components/call-desk/phone-action-cell';
 import { PageHeader } from '@/components/layout/page-header';
 import { formatPhone, formatDateOnly, formatTimeOnly } from '@/lib/format';
+import { useData } from '@/providers/data-provider';
 import { apiClient } from '@/lib/api-client';
 import { notify } from '@/lib/toast';
 import { cx } from '@/utils/cx';
-
-type AppointmentRecord = {
-    id: string;
-    scheduledAt: string | null;
-    durationMin: number | null;
-    appointmentType: string | null;
-    status: string | null;
-    doctorName: string | null;
-    department: string | null;
-    reasonForVisit: string | null;
-    patient: {
-        id: string;
-        fullName: { firstName: string; lastName: string } | null;
-        phones: { primaryPhoneNumber: string } | null;
-    } | null;
-    clinic: {
-        id?: string;
-        clinicName: string;
-    } | null;
-    doctor: {
-        id: string;
-        fullName?: { firstName: string; lastName: string } | null;
-    } | null;
-};
+import type { Appointment } from '@/types/entities';
 
 type StatusTab = 'all' | 'SCHEDULED' | 'COMPLETED' | 'CANCELLED' | 'RESCHEDULED';
 
@@ -69,43 +47,14 @@ const STATUS_LABELS: Record<string, string> = {
     RESCHEDULED: 'Rescheduled',
 };
 
-const QUERY = `{ appointments(first: 200, orderBy: [{ scheduledAt: DescNullsLast }]) { edges { node {
-    id scheduledAt durationMin appointmentType status
-    doctorName department reasonForVisit
-    patient { id fullName { firstName lastName } phones { primaryPhoneNumber } }
-    clinic { id clinicName }
-    doctor { id fullName { firstName lastName } }
-} } } }`;
+const getPatientName = (appt: Appointment): string =>
+    appt.patientName || 'Unknown';
 
-const formatDateTime = (iso: string): string =>
-    `${formatDateOnly(iso)}, ${formatTimeOnly(iso)}`;
+const getPhone = (appt: Appointment): string =>
+    appt.patientPhone ?? '';
 
-const getPatientName = (appt: AppointmentRecord): string => {
-    if (!appt.patient?.fullName) return 'Unknown';
-    return `${appt.patient.fullName.firstName} ${appt.patient.fullName.lastName}`.trim() || 'Unknown';
-};
-
-const getPhone = (appt: AppointmentRecord): string =>
-    appt.patient?.phones?.primaryPhoneNumber ?? '';
-
-const isUpcoming = (appt: AppointmentRecord): boolean => {
-    if (appt.status !== 'SCHEDULED' && appt.status !== 'CONFIRMED') return false;
-    if (!appt.scheduledAt) return false;
-    return new Date(appt.scheduledAt).getTime() >= Date.now();
-};
-
-// Can edit/reschedule: anything that isn't completed or cancelled
-const canEdit = (appt: AppointmentRecord): boolean => {
-    return appt.status !== 'COMPLETED' && appt.status !== 'CANCELLED' && appt.status !== 'NO_SHOW';
-};
-
-const buildReminderMessage = (appt: AppointmentRecord): string => {
-    const name = getPatientName(appt);
-    const doctor = appt.doctorName ?? 'your doctor';
-    const date = appt.scheduledAt ? formatDateTime(appt.scheduledAt) : 'your scheduled time';
-    const branch = appt.clinic?.clinicName ?? 'our clinic';
-    return `Hi ${name}, this is a reminder for your appointment with ${doctor} on ${date} at ${branch}. Please confirm or call us to reschedule.`;
-};
+const canEdit = (appt: Appointment): boolean =>
+    appt.appointmentStatus !== 'COMPLETED' && appt.appointmentStatus !== 'CANCELLED' && appt.appointmentStatus !== 'NO_SHOW';
 
 // ── Detail Panel ─────────────────────────────────────────────────
 const DetailRow = ({ icon, label, value }: { icon: any; label: string; value: string }) => (
@@ -123,7 +72,7 @@ const AppointmentDetailPanel = ({
     onClose,
     onReschedule,
 }: {
-    appointment: AppointmentRecord;
+    appointment: Appointment;
     onClose: () => void;
     onReschedule: () => void;
 }) => {
@@ -155,12 +104,11 @@ const AppointmentDetailPanel = ({
             </div>
             <div className="flex-1 overflow-y-auto px-5 py-4 space-y-1">
                 <div className="mb-4">
-                    <Badge size="md" color={STATUS_COLORS[appointment.status ?? ''] ?? 'gray'} type="pill-color">
-                        {STATUS_LABELS[appointment.status ?? ''] ?? appointment.status ?? '—'}
+                    <Badge size="md" color={STATUS_COLORS[appointment.appointmentStatus ?? ''] ?? 'gray'} type="pill-color">
+                        {STATUS_LABELS[appointment.appointmentStatus ?? ''] ?? appointment.appointmentStatus ?? '—'}
                     </Badge>
                 </div>
 
-                {/* Date & Time — 2 lines */}
                 <div className="flex items-start gap-3 py-2.5">
                     <FontAwesomeIcon icon={faCalendarCheck} className="size-4 text-fg-quaternary mt-0.5 shrink-0" />
                     <div>
@@ -176,7 +124,7 @@ const AppointmentDetailPanel = ({
 
                 <DetailRow icon={faUserDoctor} label="Doctor" value={appointment.doctorName ?? '—'} />
                 <DetailRow icon={faStethoscope} label="Department" value={appointment.department ?? '—'} />
-                <DetailRow icon={faBuilding} label="Branch / Clinic" value={appointment.clinic?.clinicName ?? '—'} />
+                <DetailRow icon={faBuilding} label="Branch / Clinic" value={appointment.clinicName ?? '—'} />
                 <DetailRow icon={faNotesMedical} label="Chief Complaint" value={appointment.reasonForVisit ?? '—'} />
 
                 <div className="border-t border-secondary pt-3 mt-3">
@@ -190,7 +138,6 @@ const AppointmentDetailPanel = ({
                 </div>
             </div>
 
-            {/* Reschedule confirm modal — same pattern as call desk */}
             <ModalOverlay
                 isOpen={reschedulePromptOpen}
                 onOpenChange={(open) => { if (!open) setReschedulePromptOpen(false); }}
@@ -203,7 +150,6 @@ const AppointmentDetailPanel = ({
                                 <h2 className="text-lg font-semibold text-primary">Reschedule this appointment?</h2>
                                 <p className="text-sm text-tertiary">
                                     Choose "Yes, reschedule" to change the date, time, or doctor.
-                                    Choose "No, just view" to see the details without changing anything.
                                 </p>
                                 <div className="flex items-center gap-2 justify-end">
                                     <Button size="sm" color="secondary" onClick={() => setReschedulePromptOpen(false)}>
@@ -223,10 +169,6 @@ const AppointmentDetailPanel = ({
 };
 
 // ── Reschedule Panel ─────────────────────────────────────────────
-// Dedicated form for rescheduling from the Appointments page.
-// No patient creation, no lead updates, no modal — just update the
-// existing appointment's doctor, date, time, and chief complaint.
-
 type Doctor = { id: string; name: string; department: string };
 
 const DOCTORS_QUERY = `{ doctors(first: 50) { edges { node {
@@ -238,13 +180,13 @@ const ReschedulePanel = ({
     onClose,
     onSaved,
 }: {
-    appointment: AppointmentRecord;
+    appointment: Appointment;
     onClose: () => void;
     onSaved: () => void;
 }) => {
     const [doctors, setDoctors] = useState<Doctor[]>([]);
     const [department, setDepartment] = useState(appointment.department ?? '');
-    const [doctor, setDoctor] = useState(appointment.doctor?.id ?? '');
+    const [doctor, setDoctor] = useState(appointment.doctorId ?? '');
     const [date, setDate] = useState(() => appointment.scheduledAt?.split('T')[0] ?? '');
     const [timeSlot, setTimeSlot] = useState(() => {
         if (!appointment.scheduledAt) return '';
@@ -257,7 +199,6 @@ const ReschedulePanel = ({
     const [error, setError] = useState<string | null>(null);
     const [cancelConfirm, setCancelConfirm] = useState(false);
 
-    // Fetch doctors once
     useEffect(() => {
         apiClient.graphql<any>(DOCTORS_QUERY, undefined, { silent: true })
             .then(data => {
@@ -273,11 +214,9 @@ const ReschedulePanel = ({
             .catch(() => {});
     }, []);
 
-    // Departments derived from doctors
     const departments = useMemo(() => [...new Set(doctors.map(d => d.department).filter(Boolean))], [doctors]);
     const filteredDoctors = useMemo(() => department ? doctors.filter(d => d.department === department) : doctors, [doctors, department]);
 
-    // Fetch slots when doctor + date change
     useEffect(() => {
         if (!doctor || !date) { setSlots([]); return; }
         apiClient.get<Array<{ time: string; label: string }>>(`/api/masterdata/slots?doctorId=${doctor}&date=${date}`, { silent: true })
@@ -346,7 +285,6 @@ const ReschedulePanel = ({
             </div>
 
             <div className="flex-1 overflow-y-auto px-5 py-4 space-y-4">
-                {/* Department */}
                 <div>
                     <span className="text-xs font-medium text-secondary">Department</span>
                     <Select
@@ -360,7 +298,6 @@ const ReschedulePanel = ({
                     </Select>
                 </div>
 
-                {/* Doctor */}
                 <div>
                     <span className="text-xs font-medium text-secondary">Doctor <span className="text-error-primary">*</span></span>
                     <Select
@@ -374,7 +311,6 @@ const ReschedulePanel = ({
                     </Select>
                 </div>
 
-                {/* Date */}
                 <div>
                     <span className="text-xs font-medium text-secondary">Date <span className="text-error-primary">*</span></span>
                     <DatePicker
@@ -387,7 +323,6 @@ const ReschedulePanel = ({
                     />
                 </div>
 
-                {/* Time slots */}
                 {doctor && date && slots.length > 0 && (
                     <div>
                         <span className="text-xs font-medium text-secondary">Time Slot <span className="text-error-primary">*</span></span>
@@ -413,7 +348,6 @@ const ReschedulePanel = ({
                     <p className="text-xs text-tertiary">No available slots for this date</p>
                 )}
 
-                {/* Chief Complaint */}
                 <div>
                     <span className="text-xs font-medium text-secondary">Chief Complaint</span>
                     <textarea
@@ -428,7 +362,6 @@ const ReschedulePanel = ({
                 {error && <p className="text-sm text-error-primary">{error}</p>}
             </div>
 
-            {/* Footer buttons */}
             <div className="flex items-center justify-between gap-2 border-t border-secondary px-5 py-3">
                 <Button size="sm" color="primary-destructive" onClick={() => setCancelConfirm(true)} isDisabled={saving}>
                     Cancel Appointment
@@ -438,7 +371,6 @@ const ReschedulePanel = ({
                 </Button>
             </div>
 
-            {/* Cancel confirm modal */}
             <ModalOverlay
                 isOpen={cancelConfirm}
                 onOpenChange={(open) => { if (!open) setCancelConfirm(false); }}
@@ -471,37 +403,31 @@ const ReschedulePanel = ({
 
 // ── Page ─────────────────────────────────────────────────────────
 export const AppointmentsPageV2 = () => {
-    const [appointments, setAppointments] = useState<AppointmentRecord[]>([]);
-    const [loading, setLoading] = useState(true);
+    const { appointments, loading, refresh } = useData();
     const [tab, setTab] = useState<StatusTab>('all');
     const [search, setSearch] = useState('');
     const [page, setPage] = useState(1);
-    const [selectedAppt, setSelectedAppt] = useState<AppointmentRecord | null>(null);
+    const [selectedAppt, setSelectedAppt] = useState<Appointment | null>(null);
     const [panelOpen, setPanelOpen] = useState(false);
     const [rescheduleOpen, setRescheduleOpen] = useState(false);
     const PAGE_SIZE = 20;
 
-    const fetchAppointments = () => {
-        apiClient.graphql<{ appointments: { edges: Array<{ node: AppointmentRecord }> } }>(QUERY, undefined, { silent: true })
-            .then(data => setAppointments(data.appointments.edges.map(e => e.node)))
-            .catch(() => {})
-            .finally(() => setLoading(false));
-    };
-
-    useEffect(() => { fetchAppointments(); }, []);
-
     const statusCounts = useMemo(() => {
         const counts: Record<string, number> = {};
         for (const a of appointments) {
-            const s = a.status ?? 'UNKNOWN';
+            const s = a.appointmentStatus ?? 'UNKNOWN';
             counts[s] = (counts[s] ?? 0) + 1;
         }
         return counts;
     }, [appointments]);
 
     const filtered = useMemo(() => {
-        let rows = appointments;
-        if (tab !== 'all') rows = rows.filter(a => a.status === tab);
+        let rows = [...appointments].sort((a, b) => {
+            const da = a.scheduledAt ? new Date(a.scheduledAt).getTime() : 0;
+            const db = b.scheduledAt ? new Date(b.scheduledAt).getTime() : 0;
+            return db - da;
+        });
+        if (tab !== 'all') rows = rows.filter(a => a.appointmentStatus === tab);
         if (search.trim()) {
             const q = search.toLowerCase();
             rows = rows.filter(a => {
@@ -527,25 +453,17 @@ export const AppointmentsPageV2 = () => {
         { id: 'RESCHEDULED' as const, label: 'Rescheduled', badge: statusCounts.RESCHEDULED ? String(statusCounts.RESCHEDULED) : undefined },
     ];
 
-    const handleEditClick = (appt: AppointmentRecord) => {
+    const handleEditClick = (appt: Appointment) => {
         setSelectedAppt(appt);
         setPanelOpen(true);
         setRescheduleOpen(false);
     };
 
-    const handleSendReminder = (appt: AppointmentRecord) => {
-        const phone = getPhone(appt);
-        if (!phone) return;
-        const msg = encodeURIComponent(buildReminderMessage(appt));
-        window.open(`https://wa.me/91${phone}?text=${msg}`, '_blank');
-        notify.success('Reminder', `WhatsApp opened for ${getPatientName(appt)}`);
-    };
-
     const handleRescheduleSaved = () => {
         setRescheduleOpen(false);
         setPanelOpen(false);
         setSelectedAppt(null);
-        fetchAppointments();
+        refresh();
         notify.success('Appointment Rescheduled');
     };
 
@@ -554,7 +472,7 @@ export const AppointmentsPageV2 = () => {
             <PageHeader
                 title="Appointments"
                 badge={filtered.length}
-                infoText="All scheduled, completed, cancelled, and rescheduled appointments. Click the eye icon to view details or reschedule."
+                infoText="All scheduled, completed, cancelled, and rescheduled appointments. Click a row to view details or reschedule."
                 controls={
                     <div className="w-56">
                         <Input
@@ -589,7 +507,6 @@ export const AppointmentsPageV2 = () => {
 
             <div className="flex flex-1 overflow-hidden">
                 <div className="flex flex-1 flex-col overflow-hidden">
-
                     <div className="flex flex-1 flex-col overflow-hidden px-4 pt-3">
                         {loading ? (
                             <div className="flex items-center justify-center py-12">
@@ -602,47 +519,31 @@ export const AppointmentsPageV2 = () => {
                         ) : (
                             <Table size="sm">
                                 <Table.Header>
-                                    <Table.Head label="" className="w-8" isRowHeader />
-                                    <Table.Head label="PATIENT" className="min-w-[180px]" />
+                                    <Table.Head label="PATIENT" className="min-w-[180px]" isRowHeader />
                                     <Table.Head label="DATE & TIME" className="w-28" />
                                     <Table.Head label="DOCTOR" className="min-w-[160px]" />
                                     <Table.Head label="STATUS" className="w-24" />
-                                    <Table.Head label="REMIND" className="w-20" />
                                 </Table.Header>
                                 <Table.Body items={pagedRows}>
                                     {(appt) => {
                                         const name = getPatientName(appt);
                                         const phone = getPhone(appt);
-                                        const statusLabel = STATUS_LABELS[appt.status ?? ''] ?? appt.status ?? '—';
-                                        const statusColor = STATUS_COLORS[appt.status ?? ''] ?? 'gray';
-                                        const upcoming = isUpcoming(appt);
+                                        const statusLabel = STATUS_LABELS[appt.appointmentStatus ?? ''] ?? appt.appointmentStatus ?? '—';
+                                        const statusColor = STATUS_COLORS[appt.appointmentStatus ?? ''] ?? 'gray';
                                         const isSelected = selectedAppt?.id === appt.id;
 
                                         return (
                                             <Table.Row
                                                 id={appt.id}
-                                                className={cx('group/row', isSelected && 'bg-brand-primary')}
+                                                className={cx('group/row cursor-pointer', isSelected && 'bg-brand-primary')}
+                                                onAction={() => handleEditClick(appt)}
                                             >
-                                                {/* Eye icon — first column */}
-                                                <Table.Cell>
-                                                    <button
-                                                        onClick={(e) => { e.stopPropagation(); handleEditClick(appt); }}
-                                                        className="flex size-7 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
-                                                        title="View details"
-                                                    >
-                                                        <FontAwesomeIcon icon={faEye} className="size-3.5" />
-                                                    </button>
-                                                </Table.Cell>
-
-                                                {/* Patient: name + phone on 2 lines */}
                                                 <Table.Cell>
                                                     <div className="min-w-0">
                                                         <p className="text-sm font-medium text-primary truncate">{name}</p>
                                                         {phone && <PhoneActionCell phoneNumber={phone} displayNumber={formatPhone({ number: phone, callingCode: '+91' })} />}
                                                     </div>
                                                 </Table.Cell>
-
-                                                {/* Date & Time: date + time on 2 lines */}
                                                 <Table.Cell>
                                                     {appt.scheduledAt ? (
                                                         <div>
@@ -651,38 +552,17 @@ export const AppointmentsPageV2 = () => {
                                                         </div>
                                                     ) : <span className="text-sm text-quaternary">—</span>}
                                                 </Table.Cell>
-
-                                                {/* Doctor: name + department on 2 lines */}
                                                 <Table.Cell>
                                                     <div className="min-w-0">
                                                         <p className="text-sm text-primary truncate">{appt.doctorName ?? '—'}</p>
                                                         {appt.department && <p className="text-xs text-tertiary truncate">{appt.department}</p>}
                                                     </div>
                                                 </Table.Cell>
-
-                                                {/* Status */}
                                                 <Table.Cell>
                                                     <Badge size="sm" color={statusColor} type="pill-color">
                                                         {statusLabel}
                                                     </Badge>
                                                 </Table.Cell>
-
-                                                {/* Reminder */}
-                                                <Table.Cell>
-                                                    {upcoming ? (
-                                                        <button
-                                                            onClick={(e) => { e.stopPropagation(); handleSendReminder(appt); }}
-                                                            className="inline-flex items-center gap-1 rounded-lg px-2 py-1 text-xs font-medium text-brand-secondary hover:bg-brand-primary transition duration-100 ease-linear"
-                                                            title="Send WhatsApp reminder"
-                                                        >
-                                                            <FontAwesomeIcon icon={faBell} className="size-3" />
-                                                            Send
-                                                        </button>
-                                                    ) : (
-                                                        <span className="text-xs text-quaternary">—</span>
-                                                    )}
-                                                </Table.Cell>
-
                                             </Table.Row>
                                         );
                                     }}
@@ -699,7 +579,6 @@ export const AppointmentsPageV2 = () => {
                     </div>
                 </div>
 
-                {/* Detail side panel */}
                 <div className={cx(
                     "shrink-0 border-l border-secondary bg-primary flex flex-col overflow-hidden transition-all duration-200 ease-linear",
                     panelOpen && selectedAppt ? "w-[380px]" : "w-0 border-l-0",

src/pages/call-recordings.tsx

@@ -9,7 +9,7 @@ import { Badge } from '@/components/base/badges/badges';
 import { Input } from '@/components/base/input/input';
 import { Table } from '@/components/application/table/table';
 import { PaginationPageDefault } from '@/components/application/pagination/pagination';
-import { TopBar } from '@/components/layout/top-bar';
+import { PageHeader } from '@/components/layout/page-header';
 import { ColumnToggle, useColumnVisibility } from '@/components/application/table/column-toggle';
 import { PhoneActionCell } from '@/components/call-desk/phone-action-cell';
 import { RecordingAnalysisSlideout } from '@/components/call-desk/recording-analysis';
@@ -26,6 +26,7 @@ type RecordingRecord = {
     callStatus: string | null;
     callerNumber: { primaryPhoneNumber: string } | null;
     agentName: string | null;
+    agent: { id: string; name: string; ozonetelAgentId: string } | null;
     startedAt: string | null;
     durationSec: number | null;
     disposition: string | null;
@@ -35,7 +36,8 @@ type RecordingRecord = {
 
 const QUERY = `{ calls(first: 200, orderBy: [{ startedAt: DescNullsLast }]) { edges { node {
     id createdAt direction callStatus callerNumber { primaryPhoneNumber }
-    agentName startedAt durationSec disposition sla
+    agentName agent { id name ozonetelAgentId }
+    startedAt durationSec disposition sla
     recording { primaryLinkUrl primaryLinkLabel }
 } } } }`;
 
@@ -109,7 +111,7 @@ export const CallRecordingsPage = () => {
         const dirColor: 'blue' | 'brand' = call.direction === 'INBOUND' ? 'blue' : 'brand';
         switch (colId) {
             case 'agent':
-                return <span className="text-sm text-primary">{call.agentName || '—'}</span>;
+                return <span className="text-sm text-primary">{call.agent?.name ?? call.agentName ?? '—'}</span>;
             case 'caller':
                 return phone
                     ? <PhoneActionCell phoneNumber={phone} displayNumber={formatPhone({ number: phone, callingCode: '+91' })} />
@@ -207,7 +209,7 @@ export const CallRecordingsPage = () => {
         if (search.trim()) {
             const q = search.toLowerCase();
             result = result.filter(c =>
-                (c.agentName ?? '').toLowerCase().includes(q) ||
+                (c.agent?.name ?? c.agentName ?? '').toLowerCase().includes(q) ||
                 (c.callerNumber?.primaryPhoneNumber ?? '').includes(q) ||
                 (c.disposition ?? '').toLowerCase().includes(q),
             );
@@ -217,7 +219,7 @@ export const CallRecordingsPage = () => {
             const dir = sortDescriptor.direction === 'ascending' ? 1 : -1;
             result = [...result].sort((a, b) => {
                 switch (sortDescriptor.column) {
-                    case 'agent': return (a.agentName ?? '').localeCompare(b.agentName ?? '') * dir;
+                    case 'agent': return (a.agent?.name ?? a.agentName ?? '').localeCompare(b.agent?.name ?? b.agentName ?? '') * dir;
                     case 'dateTime': {
                         const ta = a.startedAt ? new Date(a.startedAt).getTime() : 0;
                         const tb = b.startedAt ? new Date(b.startedAt).getTime() : 0;
@@ -238,19 +240,20 @@ export const CallRecordingsPage = () => {
     const handleSearch = (val: string) => { setSearch(val); setCurrentPage(1); };
 
     return (
-        <>
-            <TopBar title="Call Recordings" />
         <div className="flex flex-1 flex-col overflow-hidden">
-                {/* Toolbar */}
-                <div className="flex shrink-0 items-center justify-between border-b border-secondary px-6 py-3">
-                    <span className="text-sm text-tertiary">{filtered.length} recordings</span>
-                    <div className="flex items-center gap-3">
+            <PageHeader
+                title="Call Recordings"
+                badge={filtered.length}
+                infoText="All call recordings with AI analysis, dispositions, and playback."
+                controls={
+                    <>
                         <ColumnToggle columns={columnDefs} visibleColumns={visibleColumns} onToggle={toggleColumn} />
                         <div className="w-56">
                             <Input placeholder="Search agent, phone, disposition..." icon={SearchLg} size="sm" value={search} onChange={handleSearch} />
                         </div>
-                    </div>
-                </div>
+                    </>
+                }
+            />
 
                 {/* Table */}
                 <div className="flex flex-1 flex-col min-h-0 overflow-hidden px-4 pt-3">
@@ -264,7 +267,7 @@ export const CallRecordingsPage = () => {
                         </div>
                     ) : (
                         <div className="flex flex-1 flex-col min-h-0 overflow-auto">
-                            <Table size="sm" sortDescriptor={sortDescriptor} onSortChange={setSortDescriptor}>
+                            <Table key={Array.from(visibleColumns).sort().join(',')} size="sm" sortDescriptor={sortDescriptor} onSortChange={setSortDescriptor}>
                                 <Table.Header columns={activeColumns}>
                                     {(col) => (
                                         <Table.Head
@@ -278,7 +281,7 @@ export const CallRecordingsPage = () => {
                                 </Table.Header>
                                 <Table.Body items={pagedRows}>
                                     {(call) => (
-                                        <Table.Row id={call.id} columns={activeColumns}>
+                                        <Table.Row id={call.id} columns={activeColumns} className="group/row">
                                             {(col) => (
                                                 <Table.Cell key={col.id}>
                                                     {renderRecordingCell(call, col.id)}
@@ -323,6 +326,5 @@ export const CallRecordingsPage = () => {
                     );
                 })()}
         </div>
-        </>
     );
 };

src/pages/campaign-detail.tsx

@@ -73,9 +73,40 @@ export const CampaignDetailPage = () => {
 
             <KpiStrip campaign={campaign} />
 
-            {/* Main body: leads table on the left, campaign details + funnel + source on the right */}
-            <div className="px-7 pt-5 pb-7">
-                <div className="grid grid-cols-1 gap-5 xl:grid-cols-[1fr_340px]">
+            {/* Campaign details + funnel + source — horizontal cards above table */}
+            <div className="px-7 pt-5">
+                <div className="grid grid-cols-1 gap-4 md:grid-cols-3 mb-6">
+                    <div className="rounded-xl border border-secondary bg-primary p-4">
+                        <h4 className="mb-3 text-sm font-bold text-primary">Campaign Details</h4>
+                        <dl className="space-y-1.5 text-xs">
+                            {[
+                                ['Type', campaign.campaignType?.replace(/_/g, ' ') ?? '--'],
+                                ['Platform', campaign.platform ?? '--'],
+                                ['Start', formatDateShort(campaign.startDate)],
+                                ['End', formatDateShort(campaign.endDate)],
+                                ['Budget', campaign.budget ? formatCurrency(campaign.budget.amountMicros, campaign.budget.currencyCode) : '--'],
+                                ['Impressions', campaign.impressionCount?.toLocaleString('en-IN') ?? '--'],
+                                ['Clicks', campaign.clickCount?.toLocaleString('en-IN') ?? '--'],
+                            ].map(([label, value]) => (
+                                <div key={label} className="flex justify-between">
+                                    <dt className="text-quaternary">{label}</dt>
+                                    <dd className="font-medium text-secondary">{value}</dd>
+                                </div>
+                            ))}
+                        </dl>
+                        <div className="mt-3 space-y-2">
+                            <BudgetBar spent={campaign.amountSpent} budget={campaign.budget} />
+                            <HealthIndicator campaign={campaign} leads={campaignLeads} />
+                        </div>
+                    </div>
+
+                    <ConversionFunnel campaign={campaign} leads={campaignLeads} />
+                    <SourceBreakdown leads={campaignLeads} />
+                </div>
+            </div>
+
+            {/* Leads table — full width */}
+            <div className="px-7 pb-7">
                 <div className="space-y-6">
                     <div>
                         <div className="mb-3 flex items-center justify-between">
@@ -96,6 +127,7 @@ export const CampaignDetailPage = () => {
                                 sortDirection={sortDirection}
                                 onSort={handleSort}
                                 onViewActivity={(lead) => setActivityLead(lead)}
+                                visibleColumns={new Set(['phone', 'name', 'source', 'status', 'lastContactedAt', 'createdAt'])}
                             />
                         )}
                     </div>
@@ -113,68 +145,6 @@ export const CampaignDetailPage = () => {
                         </div>
                     )}
                 </div>
-
-                    <div className="space-y-4">
-                        <div className="rounded-xl border border-secondary bg-primary p-4">
-                            <h4 className="mb-3 text-sm font-bold text-primary">Campaign Details</h4>
-                            <dl className="space-y-2 text-xs">
-                                <div className="flex justify-between">
-                                    <dt className="text-quaternary">Type</dt>
-                                    <dd className="font-medium text-secondary">
-                                        {campaign.campaignType?.replace(/_/g, ' ') ?? '--'}
-                                    </dd>
-                                </div>
-                                <div className="flex justify-between">
-                                    <dt className="text-quaternary">Platform</dt>
-                                    <dd className="font-medium text-secondary">
-                                        {campaign.platform ?? '--'}
-                                    </dd>
-                                </div>
-                                <div className="flex justify-between">
-                                    <dt className="text-quaternary">Start Date</dt>
-                                    <dd className="font-medium text-secondary">
-                                        {formatDateShort(campaign.startDate)}
-                                    </dd>
-                                </div>
-                                <div className="flex justify-between">
-                                    <dt className="text-quaternary">End Date</dt>
-                                    <dd className="font-medium text-secondary">
-                                        {formatDateShort(campaign.endDate)}
-                                    </dd>
-                                </div>
-                                <div className="flex justify-between">
-                                    <dt className="text-quaternary">Budget</dt>
-                                    <dd className="font-medium text-secondary">
-                                        {campaign.budget
-                                            ? formatCurrency(campaign.budget.amountMicros, campaign.budget.currencyCode)
-                                            : '--'}
-                                    </dd>
-                                </div>
-                                <div className="flex justify-between">
-                                    <dt className="text-quaternary">Impressions</dt>
-                                    <dd className="font-medium text-secondary">
-                                        {campaign.impressionCount?.toLocaleString('en-IN') ?? '--'}
-                                    </dd>
-                                </div>
-                                <div className="flex justify-between">
-                                    <dt className="text-quaternary">Clicks</dt>
-                                    <dd className="font-medium text-secondary">
-                                        {campaign.clickCount?.toLocaleString('en-IN') ?? '--'}
-                                    </dd>
-                                </div>
-                            </dl>
-
-                            <div className="mt-4 space-y-3">
-                                <BudgetBar spent={campaign.amountSpent} budget={campaign.budget} />
-                                <HealthIndicator campaign={campaign} leads={campaignLeads} />
-                            </div>
-                        </div>
-
-                        <ConversionFunnel campaign={campaign} leads={campaignLeads} />
-
-                        <SourceBreakdown leads={campaignLeads} />
-                    </div>
-                </div>
             </div>
 
             {activityLead && (

src/pages/campaigns.tsx

@@ -135,6 +135,7 @@ export const CampaignsPage = () => {
                                             <Button
                                                 size="sm"
                                                 color="secondary"
+                                                isDisabled
                                                 iconLeading={({ className }: { className?: string }) => (
                                                     <FontAwesomeIcon icon={faPenToSquare} className={className} />
                                                 )}

src/pages/live-monitor.tsx

@@ -1,7 +1,7 @@
 import { useEffect, useMemo, useState } from 'react';
 import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
 import { faHeadset, faPhoneVolume, faPause, faClock, faSparkles, faCalendarCheck, faClockRotateLeft } from '@fortawesome/pro-duotone-svg-icons';
-import { TopBar } from '@/components/layout/top-bar';
+import { PageHeader } from '@/components/layout/page-header';
 import { Badge } from '@/components/base/badges/badges';
 import { Table } from '@/components/application/table/table';
 import { BargeControls } from '@/components/call-desk/barge-controls';
@@ -55,26 +55,48 @@ export const LiveMonitorPage = () => {
     const [contextLoading, setContextLoading] = useState(false);
     const { leads } = useData();
 
-    // Poll active calls every 5 seconds
+    // Initial load + SSE stream for real-time active call updates
     useEffect(() => {
-        const fetchCalls = () => {
+        // Initial snapshot
         apiClient.get<ActiveCall[]>('/api/supervisor/active-calls', { silent: true })
-                .then(calls => {
-                    setActiveCalls(calls);
-                    // If selected call ended, clear selection
-                    if (selectedCall && !calls.find(c => c.ucid === selectedCall.ucid)) {
+            .then(setActiveCalls)
+            .catch(() => {})
+            .finally(() => setLoading(false));
+
+        // SSE stream — receives update/remove events in real-time
+        const apiUrl = import.meta.env.VITE_API_URL ?? '';
+        const es = new EventSource(`${apiUrl}/api/supervisor/active-calls/stream`);
+        es.onmessage = (msg) => {
+            try {
+                const event = JSON.parse(msg.data) as { type: 'update' | 'remove'; call?: ActiveCall; ucid: string };
+                setActiveCalls(prev => {
+                    if (event.type === 'remove') {
+                        return prev.filter(c => c.ucid !== event.ucid);
+                    }
+                    if (event.type === 'update' && event.call) {
+                        const exists = prev.find(c => c.ucid === event.ucid);
+                        if (exists) {
+                            return prev.map(c => c.ucid === event.ucid ? event.call! : c);
+                        }
+                        return [...prev, event.call];
+                    }
+                    return prev;
+                });
+            } catch {}
+        };
+        es.onerror = () => {
+            // SSE reconnects automatically; no-op
+        };
+        return () => es.close();
+    }, []);
+
+    // Clear selection if the selected call ended
+    useEffect(() => {
+        if (selectedCall && !activeCalls.find(c => c.ucid === selectedCall.ucid)) {
             setSelectedCall(null);
             setCallerContext(null);
         }
-                })
-                .catch(() => {})
-                .finally(() => setLoading(false));
-        };
-
-        fetchCalls();
-        const interval = setInterval(fetchCalls, 5000);
-        return () => clearInterval(interval);
-    }, [selectedCall?.ucid]);
+    }, [activeCalls, selectedCall]);
 
     // Tick every second for duration display
     useEffect(() => {
@@ -160,7 +182,11 @@ export const LiveMonitorPage = () => {
 
     return (
         <>
-            <TopBar title="Live Call Monitor" subtitle="Monitor, whisper, or barge into active calls" />
+            <PageHeader
+                title="Live Call Monitor"
+                badge={activeCalls.length}
+                infoText="Monitor, whisper, or barge into active calls in real-time."
+            />
 
             <div className="flex flex-1 overflow-hidden">
                 {/* Left panel — KPIs + call list */}

src/pages/missed-calls.tsx

@@ -7,7 +7,6 @@ const SearchLg = faIcon(faMagnifyingGlass);
 import { Badge } from '@/components/base/badges/badges';
 import { Input } from '@/components/base/input/input';
 import { Table } from '@/components/application/table/table';
-import { Tabs, TabList, Tab } from '@/components/application/tabs/tabs';
 import { PaginationPageDefault } from '@/components/application/pagination/pagination';
 import { PageHeader } from '@/components/layout/page-header';
 import { ColumnToggle, useColumnVisibility } from '@/components/application/table/column-toggle';
@@ -125,14 +124,15 @@ const renderCell = (call: MissedCallRecord, colId: string) => {
     }
 };
 
-const DynamicMissedCallTable = ({ calls, columns, sortDescriptor, onSortChange }: {
+const DynamicMissedCallTable = ({ calls, columns, columnKey, sortDescriptor, onSortChange }: {
     calls: MissedCallRecord[];
     columns: ColDef[];
+    columnKey: string;
     sortDescriptor: SortDescriptor;
     onSortChange: (desc: SortDescriptor) => void;
 }) => (
     <div className="flex flex-1 flex-col min-h-0 overflow-auto">
-        <Table size="sm" sortDescriptor={sortDescriptor} onSortChange={onSortChange}>
+        <Table key={columnKey} size="sm" sortDescriptor={sortDescriptor} onSortChange={onSortChange}>
             <Table.Header columns={columns}>
                 {(col) => (
                     <Table.Head
@@ -146,7 +146,7 @@ const DynamicMissedCallTable = ({ calls, columns, sortDescriptor, onSortChange }
             </Table.Header>
             <Table.Body items={calls}>
                 {(call) => (
-                    <Table.Row id={call.id} columns={columns}>
+                    <Table.Row id={call.id} columns={columns} className="group/row">
                         {(col) => (
                             <Table.Cell key={col.id}>
                                 {renderCell(call, col.id)}
@@ -252,11 +252,22 @@ export const MissedCallsPage = () => {
                     </>
                 }
                 tabs={
-                    <Tabs selectedKey={tab} onSelectionChange={(key) => handleTab(key as StatusTab)}>
-                        <TabList items={tabItems} type="underline" size="sm">
-                            {(item) => <Tab key={item.id} id={item.id} label={item.label} badge={item.badge} />}
-                        </TabList>
-                    </Tabs>
+                    <div className="flex items-center gap-1.5">
+                        {tabItems.map((item) => (
+                            <button
+                                key={item.id}
+                                onClick={() => handleTab(item.id)}
+                                className={cx(
+                                    'shrink-0 rounded-full px-3 py-1 text-xs font-medium transition duration-100 ease-linear',
+                                    tab === item.id
+                                        ? 'bg-brand-solid text-white'
+                                        : 'bg-secondary text-tertiary hover:text-secondary hover:bg-secondary_hover',
+                                )}
+                            >
+                                {item.label}{item.badge ? ` ${item.badge}` : ''}
+                            </button>
+                        ))}
+                    </div>
                 }
             />
 
@@ -274,6 +285,7 @@ export const MissedCallsPage = () => {
                     <DynamicMissedCallTable
                         calls={pagedRows}
                         columns={columnDefs.filter(c => visibleColumns.has(c.id))}
+                        columnKey={Array.from(visibleColumns).sort().join(',')}
                         sortDescriptor={sortDescriptor}
                         onSortChange={setSortDescriptor}
                     />

src/pages/patients.tsx

@@ -133,8 +133,6 @@ export const PatientsPage = () => {
                                 <Table.Head label="PATIENT" isRowHeader />
                                 <Table.Head label="PHONE" />
                                 <Table.Head label="EMAIL" />
-                                <Table.Head label="GENDER" />
-                                <Table.Head label="AGE" />
                             </Table.Header>
                             <Table.Body items={pagedPatients} dependencies={[selectedPatient?.id]}>
                                 {(patient) => {
@@ -197,19 +195,6 @@ export const PatientsPage = () => {
                                                 )}
                                             </Table.Cell>
 
-                                            {/* Gender */}
-                                            <Table.Cell>
-                                                <span className="text-sm text-secondary">
-                                                    {patient.gender ? patient.gender.charAt(0) + patient.gender.slice(1).toLowerCase() : '—'}
-                                                </span>
-                                            </Table.Cell>
-
-                                            {/* Age */}
-                                            <Table.Cell>
-                                                <span className="text-sm text-secondary">
-                                                    {age !== null ? `${age} yrs` : '—'}
-                                                </span>
-                                            </Table.Cell>
 
                                         </Table.Row>
                                     );

src/pages/settings.tsx

@@ -9,7 +9,7 @@ import {
     faPalette,
     faShieldHalved,
 } from '@fortawesome/pro-duotone-svg-icons';
-import { TopBar } from '@/components/layout/top-bar';
+import { PageHeader } from '@/components/layout/page-header';
 import { SectionCard } from '@/components/setup/section-card';
 import {
     SETUP_STEP_NAMES,
@@ -50,7 +50,7 @@ export const SettingsPage = () => {
 
     return (
         <div className="flex flex-1 flex-col overflow-hidden">
-            <TopBar title="Settings" subtitle="Configure your hospital workspace" />
+            <PageHeader title="Settings" infoText="Configure your hospital workspace." />
 
             <div className="flex-1 overflow-y-auto p-8">
                 <div className="mx-auto max-w-5xl">
@@ -73,6 +73,7 @@ export const SettingsPage = () => {
                             icon={faBuilding}
                             href="/settings/clinics"
                             status={STEP_TO_STATUS(state, 'clinics')}
+                            disabled
                         />
                         <SectionCard
                             title={SETUP_STEP_LABELS.doctors.title}
@@ -80,6 +81,7 @@ export const SettingsPage = () => {
                             icon={faStethoscope}
                             href="/settings/doctors"
                             status={STEP_TO_STATUS(state, 'doctors')}
+                            disabled
                         />
                         <SectionCard
                             title={SETUP_STEP_LABELS.team.title}
@@ -87,6 +89,7 @@ export const SettingsPage = () => {
                             icon={faUserTie}
                             href="/settings/team"
                             status={STEP_TO_STATUS(state, 'team')}
+                            disabled
                         />
                     </SectionGroup>
 
@@ -98,6 +101,7 @@ export const SettingsPage = () => {
                             icon={faPhone}
                             href="/settings/telephony"
                             status={STEP_TO_STATUS(state, 'telephony')}
+                            disabled
                         />
                         <SectionCard
                             title={SETUP_STEP_LABELS.ai.title}
@@ -105,12 +109,14 @@ export const SettingsPage = () => {
                             icon={faRobot}
                             href="/settings/ai"
                             status={STEP_TO_STATUS(state, 'ai')}
+                            disabled
                         />
                         <SectionCard
                             title="Website widget"
                             description="Embed the chat + booking widget on your hospital website."
                             icon={faGlobe}
                             href="/settings/widget"
+                            disabled
                         />
                         <SectionCard
                             title="Routing rules"

src/pages/team-dashboard.tsx

@@ -1,7 +1,5 @@
 import { useMemo, useState } from 'react';
-import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
-import { faSidebarFlip, faSidebar } from '@fortawesome/pro-duotone-svg-icons';
-import { AiChatPanel } from '@/components/call-desk/ai-chat-panel';
+import { PageHeader } from '@/components/layout/page-header';
 import { DashboardKpi } from '@/components/dashboard/kpi-cards';
 import { MissedQueue } from '@/components/dashboard/missed-queue';
 import {
@@ -28,7 +26,6 @@ const getDateRangeStart = (range: DateRange): Date => {
 export const TeamDashboardPage = () => {
     const { calls, leads, campaigns, loading } = useData();
     const [dateRange, setDateRange] = useState<DateRange>('week');
-    const [aiOpen, setAiOpen] = useState(true);
 
     // Pull the richer supervisor rollup (NPS, idle, time breakdown, alerts)
     // from the sidecar. Only `today`/`week`/`month` overlap with the rollup's
@@ -55,13 +52,11 @@ export const TeamDashboardPage = () => {
 
     return (
         <div className="flex flex-1 flex-col overflow-hidden">
-            {/* Header */}
-            <div className="flex shrink-0 items-center justify-between border-b border-secondary px-6 py-3">
-                <div className="flex items-center gap-3">
-                    <h1 className="text-lg font-bold text-primary">Team Dashboard</h1>
-                    <span className="text-sm text-tertiary">{dateRangeLabel}</span>
-                </div>
-                <div className="flex items-center gap-2">
+            <PageHeader
+                title="Team Dashboard"
+                subtitle={dateRangeLabel}
+                infoText="Aggregated call metrics, agent performance, and operational alerts."
+                controls={
                     <div className="flex rounded-lg border border-secondary overflow-hidden">
                         {(['today', 'week', 'month'] as const).map((range) => (
                             <button
@@ -76,15 +71,8 @@ export const TeamDashboardPage = () => {
                             </button>
                         ))}
                     </div>
-                    <button
-                        onClick={() => setAiOpen(!aiOpen)}
-                        className="flex size-8 items-center justify-center rounded-lg text-fg-quaternary hover:text-fg-secondary hover:bg-primary_hover transition duration-100 ease-linear"
-                        title={aiOpen ? 'Hide AI panel' : 'Show AI panel'}
-                    >
-                        <FontAwesomeIcon icon={aiOpen ? faSidebarFlip : faSidebar} className="size-4" />
-                    </button>
-                </div>
-            </div>
+                }
+            />
 
             <div className="flex flex-1 overflow-hidden">
                 {/* Main content — scrollable column with KPIs pinned at the
@@ -153,17 +141,6 @@ export const TeamDashboardPage = () => {
                     </div>
                 </div>
 
-                {/* AI panel — collapsible */}
-                <div className={cx(
-                    "shrink-0 border-l border-secondary bg-primary flex flex-col overflow-hidden transition-all duration-200 ease-linear",
-                    aiOpen ? "w-[380px]" : "w-0 border-l-0",
-                )}>
-                    {aiOpen && (
-                        <div className="flex h-full flex-col p-4">
-                            <AiChatPanel callerContext={{ type: 'supervisor' }} />
-                        </div>
-                    )}
-                </div>
             </div>
 
         </div>

src/pages/team-performance.tsx

@@ -5,7 +5,7 @@ import {
     faUsers, faPhoneVolume, faCalendarCheck, faPhoneMissed,
     faPercent, faTriangleExclamation,
 } from '@fortawesome/pro-duotone-svg-icons';
-import { TopBar } from '@/components/layout/top-bar';
+import { PageHeader } from '@/components/layout/page-header';
 import { Badge } from '@/components/base/badges/badges';
 import { Table } from '@/components/application/table/table';
 import { apiClient } from '@/lib/api-client';
@@ -291,25 +291,28 @@ export const TeamPerformancePage = () => {
 
     if (loading) {
         return (
-            <>
-                <TopBar title="Team Performance" />
+            <div className="flex flex-1 flex-col overflow-hidden">
+                <PageHeader title="Team Dashboard" infoText="Aggregated metrics across all agents." />
                 <div className="flex flex-1 items-center justify-center">
                     <p className="text-sm text-tertiary">Loading team performance...</p>
                 </div>
-            </>
+            </div>
         );
     }
 
     return (
-        <>
-            <TopBar title="Team Performance" subtitle="Aggregated metrics across all agents" />
+        <div className="flex flex-1 flex-col overflow-hidden">
+            <PageHeader
+                title="Team Dashboard"
+                infoText="Aggregated metrics across all agents."
+                controls={<DateFilter value={range} onChange={setRange} />}
+            />
 
             <div className="flex flex-1 flex-col overflow-y-auto">
                 {/* Section 1: Key Metrics */}
                 <div className="px-6 pt-5">
-                    <div className="flex items-center justify-between mb-4">
+                    <div className="mb-4">
                         <h3 className="text-sm font-semibold text-secondary">Key Metrics</h3>
-                        <DateFilter value={range} onChange={setRange} />
                     </div>
                     <div className="grid grid-cols-5 gap-3">
                         <KpiCard icon={faUsers} value={activeAgents} label="Active Agents" color="bg-brand-secondary" />
@@ -510,6 +513,6 @@ export const TeamPerformancePage = () => {
                     </div>
                 )}
             </div>
-        </>
+        </div>
     );
 };