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- Fix outbound disposition: store UCID from dial API response (root cause of silent disposition failure) - SSE agent state: real-time Ozonetel state drives status toggle (ready/break/calling/in-call/acw) - Maint module with OTP-protected endpoints (force-ready, unlock-agent, backfill, fix-timestamps) - Maint OTP modal with PinInput component, keyboard shortcuts (Ctrl+Shift+R/U/B/T) - Force-logout via SSE: admin unlock pushes force-logout to connected browsers - Silence JsSIP debug flood, add structured lifecycle logging ([SIP], [DIAL], [DISPOSE], [AGENT-STATE]) - Centralize date formatting with IST-aware formatters across 11 files - Fix call history: non-overlapping aggregates (completed/missed), correct timestamp display - Auto-dismiss CallWidget ended/failed state after 3 seconds - Remove floating "Helix Phone" idle badge from all pages - Fix dead code in agent-state endpoint (auto-assign was unreachable after return) Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>