helix-engage/src/components/call-desk/call-prep-card.tsx

import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
import { faSparkles, faUserPlus } from '@fortawesome/pro-duotone-svg-icons';
import { Badge } from '@/components/base/badges/badges';
import { Button } from '@/components/base/buttons/button';
import { formatShortDate } from '@/lib/format';
import type { Lead, LeadActivity } from '@/types/entities';

interface CallPrepCardProps {
    lead: Lead | null;
    callerPhone: string;
    activities: LeadActivity[];
}

export const CallPrepCard = ({ lead, callerPhone, activities }: CallPrepCardProps) => {
    if (!lead) {
        return <UnknownCallerPrep callerPhone={callerPhone} />;
    }

    const leadActivities = activities
        .filter((a) => a.leadId === lead.id)
        .sort((a, b) => {
            const dateA = a.occurredAt ?? a.createdAt ?? '';
            const dateB = b.occurredAt ?? b.createdAt ?? '';
            return new Date(dateB).getTime() - new Date(dateA).getTime();
        })
        .slice(0, 3);

    return (
        <div className="rounded-xl bg-brand-primary p-4">
            <div className="mb-2 flex items-center gap-1.5">
                <FontAwesomeIcon icon={faSparkles} className="size-3.5 text-fg-brand-primary" />
                <span className="text-xs font-bold uppercase tracking-wider text-brand-secondary">AI Call Prep</span>
            </div>

            {lead.aiSummary && (
                <p className="text-sm text-primary">{lead.aiSummary}</p>
            )}

            {lead.aiSuggestedAction && (
                <span className="mt-2 inline-block rounded-lg bg-brand-solid px-3 py-1.5 text-xs font-semibold text-white">
                    {lead.aiSuggestedAction}
                </span>
            )}

            {!lead.aiSummary && !lead.aiSuggestedAction && (
                <p className="text-sm text-quaternary">No AI insights available for this lead.</p>
            )}

            {leadActivities.length > 0 && (
                <div className="mt-3 border-t border-brand pt-3">
                    <span className="text-xs font-semibold text-secondary">Recent Activity</span>
                    <div className="mt-1.5 space-y-1">
                        {leadActivities.map((a) => (
                            <div key={a.id} className="flex items-start gap-2">
                                <Badge size="sm" color="gray" className="shrink-0 mt-0.5">{a.activityType}</Badge>
                                <span className="flex-1 text-xs text-secondary">{a.summary}</span>
                                {a.occurredAt && (
                                    <span className="shrink-0 text-xs text-quaternary">{formatShortDate(a.occurredAt)}</span>
                                )}
                            </div>
                        ))}
                    </div>
                </div>
            )}
        </div>
    );
};

const UnknownCallerPrep = ({ callerPhone }: { callerPhone: string }) => (
    <div className="rounded-xl bg-secondary p-4">
        <div className="mb-2 flex items-center gap-1.5">
            <FontAwesomeIcon icon={faSparkles} className="size-3.5 text-fg-quaternary" />
            <span className="text-xs font-bold uppercase tracking-wider text-tertiary">Unknown Caller</span>
        </div>
        <p className="text-sm text-secondary">
            No record found for <span className="font-semibold">{callerPhone || 'this number'}</span>
        </p>
        <div className="mt-3 space-y-1.5">
            <p className="text-xs font-semibold text-secondary">Suggested script:</p>
            <ul className="space-y-1 text-xs text-tertiary">
                <li>• Ask for name and date of birth</li>
                <li>• What service are they interested in?</li>
                <li>• How did they hear about Global Hospital?</li>
                <li>• Offer to book a consultation</li>
            </ul>
        </div>
        <div className="mt-3">
            <Button size="sm" color="secondary" iconLeading={({ className }: { className?: string }) => (
                <FontAwesomeIcon icon={faUserPlus} className={className} />
            )}>
                Create Lead
            </Button>
        </div>
    </div>
);