helix-engage/src/pages/missed-calls.tsx

import { useEffect, useMemo, useState } from 'react';
import { faMagnifyingGlass } from '@fortawesome/pro-duotone-svg-icons';
import { faIcon } from '@/lib/icon-wrapper';

const SearchLg = faIcon(faMagnifyingGlass);
import { Badge } from '@/components/base/badges/badges';
import { Input } from '@/components/base/input/input';
import { Table } from '@/components/application/table/table';
import { Tabs, TabList, Tab } from '@/components/application/tabs/tabs';
import { TopBar } from '@/components/layout/top-bar';
import { PhoneActionCell } from '@/components/call-desk/phone-action-cell';
import { apiClient } from '@/lib/api-client';
import { formatPhone, formatDateTimeShort } from '@/lib/format';

type MissedCallRecord = {
    id: string;
    callerNumber: { primaryPhoneNumber: string } | null;
    agentName: string | null;
    startedAt: string | null;
    callsourcenumber: string | null;
    callbackstatus: string | null;
    missedcallcount: number | null;
    callbackattemptedat: string | null;
};

type StatusTab = 'all' | 'PENDING_CALLBACK' | 'CALLBACK_ATTEMPTED' | 'CALLBACK_COMPLETED';

const QUERY = `{ calls(first: 200, filter: {
    callStatus: { eq: MISSED }
}, orderBy: [{ startedAt: DescNullsLast }]) { edges { node {
    id callerNumber { primaryPhoneNumber } agentName
    startedAt callsourcenumber callbackstatus missedcallcount callbackattemptedat
} } } }`;

const formatDate = (iso: string): string => formatDateTimeShort(iso);

const computeSla = (dateStr: string): { label: string; color: 'success' | 'warning' | 'error' } => {
    const minutes = Math.max(0, Math.round((Date.now() - new Date(dateStr).getTime()) / 60000));
    if (minutes < 15) return { label: `${minutes}m`, color: 'success' };
    if (minutes < 30) return { label: `${minutes}m`, color: 'warning' };
    if (minutes < 60) return { label: `${minutes}m`, color: 'error' };
    const hours = Math.floor(minutes / 60);
    if (hours < 24) return { label: `${hours}h ${minutes % 60}m`, color: 'error' };
    return { label: `${Math.floor(hours / 24)}d`, color: 'error' };
};

const STATUS_LABELS: Record<string, string> = {
    PENDING_CALLBACK: 'Pending',
    CALLBACK_ATTEMPTED: 'Attempted',
    CALLBACK_COMPLETED: 'Completed',
    WRONG_NUMBER: 'Wrong Number',
    INVALID: 'Invalid',
};

const STATUS_COLORS: Record<string, 'warning' | 'brand' | 'success' | 'error' | 'gray'> = {
    PENDING_CALLBACK: 'warning',
    CALLBACK_ATTEMPTED: 'brand',
    CALLBACK_COMPLETED: 'success',
    WRONG_NUMBER: 'error',
    INVALID: 'gray',
};

export const MissedCallsPage = () => {
    const [calls, setCalls] = useState<MissedCallRecord[]>([]);
    const [loading, setLoading] = useState(true);
    const [tab, setTab] = useState<StatusTab>('all');
    const [search, setSearch] = useState('');

    useEffect(() => {
        apiClient.graphql<{ calls: { edges: Array<{ node: MissedCallRecord }> } }>(QUERY, undefined, { silent: true })
            .then(data => setCalls(data.calls.edges.map(e => e.node)))
            .catch(() => {})
            .finally(() => setLoading(false));
    }, []);

    const statusCounts = useMemo(() => {
        const counts: Record<string, number> = {};
        for (const c of calls) {
            const s = c.callbackstatus ?? 'PENDING_CALLBACK';
            counts[s] = (counts[s] ?? 0) + 1;
        }
        return counts;
    }, [calls]);

    const filtered = useMemo(() => {
        let rows = calls;
        if (tab === 'PENDING_CALLBACK') rows = rows.filter(c => c.callbackstatus === 'PENDING_CALLBACK' || !c.callbackstatus);
        else if (tab === 'CALLBACK_ATTEMPTED') rows = rows.filter(c => c.callbackstatus === 'CALLBACK_ATTEMPTED');
        else if (tab === 'CALLBACK_COMPLETED') rows = rows.filter(c => c.callbackstatus === 'CALLBACK_COMPLETED' || c.callbackstatus === 'WRONG_NUMBER');

        if (search.trim()) {
            const q = search.toLowerCase();
            rows = rows.filter(c =>
                (c.callerNumber?.primaryPhoneNumber ?? '').includes(q) ||
                (c.agentName ?? '').toLowerCase().includes(q),
            );
        }
        return rows;
    }, [calls, tab, search]);

    const tabItems = [
        { id: 'all' as const, label: 'All', badge: calls.length > 0 ? String(calls.length) : undefined },
        { id: 'PENDING_CALLBACK' as const, label: 'Pending', badge: statusCounts.PENDING_CALLBACK ? String(statusCounts.PENDING_CALLBACK) : undefined },
        { id: 'CALLBACK_ATTEMPTED' as const, label: 'Attempted', badge: statusCounts.CALLBACK_ATTEMPTED ? String(statusCounts.CALLBACK_ATTEMPTED) : undefined },
        { id: 'CALLBACK_COMPLETED' as const, label: 'Completed', badge: (statusCounts.CALLBACK_COMPLETED || statusCounts.WRONG_NUMBER) ? String((statusCounts.CALLBACK_COMPLETED ?? 0) + (statusCounts.WRONG_NUMBER ?? 0)) : undefined },
    ];

    return (
        <>
            <TopBar title="Missed Calls" />
            <div className="flex flex-1 flex-col overflow-hidden">
                <div className="flex shrink-0 items-end justify-between border-b border-secondary px-6 pt-3 pb-0.5">
                    <Tabs selectedKey={tab} onSelectionChange={(key) => setTab(key as StatusTab)}>
                        <TabList items={tabItems} type="underline" size="sm">
                            {(item) => <Tab key={item.id} id={item.id} label={item.label} badge={item.badge} />}
                        </TabList>
                    </Tabs>
                    <div className="w-56 shrink-0 pb-1">
                        <Input placeholder="Search phone or agent..." icon={SearchLg} size="sm" value={search} onChange={setSearch} />
                    </div>
                </div>

                <div className="flex flex-1 flex-col overflow-hidden px-4 pt-3">
                    {loading ? (
                        <div className="flex items-center justify-center py-12">
                            <p className="text-sm text-tertiary">Loading missed calls...</p>
                        </div>
                    ) : filtered.length === 0 ? (
                        <div className="flex items-center justify-center py-12">
                            <p className="text-sm text-quaternary">{search ? 'No matching calls' : 'No missed calls'}</p>
                        </div>
                    ) : (
                        <Table size="sm">
                            <Table.Header>
                                <Table.Head label="Caller" isRowHeader />
                                <Table.Head label="Date / Time" className="w-36" />
                                <Table.Head label="Branch" className="w-32" />
                                <Table.Head label="Agent" className="w-28" />
                                <Table.Head label="Count" className="w-16" />
                                <Table.Head label="Status" className="w-28" />
                                <Table.Head label="SLA" className="w-24" />
                            </Table.Header>
                            <Table.Body items={filtered}>
                                {(call) => {
                                    const phone = call.callerNumber?.primaryPhoneNumber ?? '';
                                    const status = call.callbackstatus ?? 'PENDING_CALLBACK';
                                    const sla = call.startedAt ? computeSla(call.startedAt) : null;

                                    return (
                                        <Table.Row id={call.id}>
                                            <Table.Cell>
                                                {phone ? (
                                                    <PhoneActionCell phoneNumber={phone} displayNumber={formatPhone({ number: phone, callingCode: '+91' })} />
                                                ) : <span className="text-xs text-quaternary">Unknown</span>}
                                            </Table.Cell>
                                            <Table.Cell>
                                                <span className="text-sm text-primary">{call.startedAt ? formatDate(call.startedAt) : '—'}</span>
                                            </Table.Cell>
                                            <Table.Cell>
                                                <span className="text-xs text-tertiary">{call.callsourcenumber || '—'}</span>
                                            </Table.Cell>
                                            <Table.Cell>
                                                <span className="text-sm text-primary">{call.agentName || '—'}</span>
                                            </Table.Cell>
                                            <Table.Cell>
                                                {call.missedcallcount && call.missedcallcount > 1 ? (
                                                    <Badge size="sm" color="warning" type="pill-color">{call.missedcallcount}x</Badge>
                                                ) : <span className="text-xs text-quaternary">1</span>}
                                            </Table.Cell>
                                            <Table.Cell>
                                                <Badge size="sm" color={STATUS_COLORS[status] ?? 'gray'} type="pill-color">
                                                    {STATUS_LABELS[status] ?? status}
                                                </Badge>
                                            </Table.Cell>
                                            <Table.Cell>
                                                {sla && <Badge size="sm" color={sla.color} type="pill-color">{sla.label}</Badge>}
                                            </Table.Cell>
                                        </Table.Row>
                                    );
                                }}
                            </Table.Body>
                        </Table>
                    )}
                </div>
            </div>
        </>
    );
};